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Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

  • 237 Posts
  • 520 Replies
237 Posts
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DlaFeverNew Member
posted in General discussion
Dyson is Back to Number 1 for Me

5 months ago, I created a post that my vacuum cleaner was a disappointment.   Dyson made arrangements to have the vacuum cleaner sent via UPS to an authorized repair shop.  The vacuum cleaner ended up missing.  After several attempts working with Dyson, they replaced it with a brand-new vacuum cleaner with ALL the attachments included.  The replacement vacuum cleaner is fantastic. It is a  BALL ANIMAL 3 COMPLETE.  This vacuum cleaner moves easy, pulls up the carpet with great sucking power and is easy to operate!  I’m a fan again!

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Stuart
Dyson Community Manager
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merlinwiz2kNew Member
published in General discussion
Impressed with my Dyson upright DC40SPOTLIGHTED POST

Hi All,Wanted to share a good news story - we have recently moved back into our house that we’ve been renting out for the past 18 months and it seems that the tenants weren’t familiar with the fact that you need to empty the vacuum after use so our Dyson DC40 had the best part of 18 months of dirt in it.Not only was it was easy to clean out but I turned it on initially without checking and it was still sucking up dirt - very impressive considering the state of the internals. I attach a photo of what we emptied out.10/10 to Dyson on this one for making a pretty much indestructible machine.  

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Stuart
Dyson Community Manager
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Grace.HNovice Member
asked in General discussion
suction at hose but not at base

I have a Dyson ball vacuum and it recently has stopped sucking at the base. The hose still works. I have cleaned all filters, taken apart the base and see no obstruction. Any help would be appreciated.

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Jannat
Community Moderator
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Amyrs92Rookie Member
asked in General discussion
safety stop on machine

Is there a lever or button to prevent the Dyson ball animal 3+ machine from moving when your using the wand? I am at the top of the stairs and the machine almost pushed me down,  as well as almost went down the stairs. 

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kpkeatingNew Member
asked in General discussion
DC41 Corded Vacuum - Voltage Range?

Hi, I have a DC41 here in California and I’m wondering if it’s compatible with the EU/UK voltage range? Thanks.

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Jack
Dyson Community Manager
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KatiagNew Member
asked in General discussion
DYSON CINETIC BIG BALL ABSOLUT 2

We have been using DYSON wire vacuums for years, as we own cats and they shred like crazy.  We have been very happy with the previous 2 models we had.  We decided to buy the above model during last Christmas.  Long story short, the last model we bought DYSON CINETIC BIG BALL ABSOLUT 2 is quite a disappointment.   Is not strong enough, and the sanction is not so good.  We may need to pass by the same spot several times in order to collect dust or other staff on the ground that are small but visible to the eyes.   Also the part that is specialised for carpets, the vacuum has not the power to turn it around on the carpet.  Therefore the vacuum is not strong enough to work as should.   We discussed it with the shop were we bought it and they said all Dyson vacuums of this specific model are the same.    Really big disappointment. 

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Aastha
Community Moderator
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MosephNew Member
asked in General discussion
complaint via post or email not phone

How to complain to dyson as phone people useless and i had enough I am writing to make a formal complaint regarding a Dyson vacuum cleaner Dyson Big Ball Animal 2 vacuum serial [Moderation edit - personal information removed] I purchased during the pandemic. From day one, the machine has failed to function properly, and despite repeated efforts to resolve the issue, I have been met with inadequate support, delays, and circular conversations between Dyson and your courier service.When I initially reported the problem, Currys refused to replace the faulty machine and directed me to contact Dyson. Your team informed me that the Pneumatic musclehead floor too  brush was out of stock and asked me to perform a number of diagnostic tests, which I did. Unfortunately, soon after, I became seriously unwell with sepsis and ongoing cancer-related complications, making this entire experience even more distressing.Despite contacting Dyson multiple times, I was told there was no record of my interact

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Aastha
Community Moderator
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sarahclaytonNovice Member
asked in General discussion
Dyson customer service absolutely horrible

I am exhausted talking with customer support and basically have no recourse now and nowhere to turn.  I’m out a $700 vacuum with an inadequate replacement. Bought a Dyson small-ball and the motor blew in two years.  Then they replaced with another and that motor also blew. Now the Dyson small-ball are discontinued so they sent a replacement vacuum call a Dyson Allergy but it sucks up all my area carpets and it very, very heavy.  I asked them to replace and they said they have nothing but the cordless that are as light as my Dyson small-ball but they refused to take back my Dyson Allergy (which I cannot use!!), and send me an adequate replacement. I even spoke with a “manager” today (my 3rd phone call in 3 weeks) and I could barely hear her for all the noise of people in the background.  I explained my issue THREE times.  And for the FOURTH time of her asking me what was wrong with my vacuum and that they would just repair it (what???) I actually hung-up. But now I don’t have an adequat

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Hopeless customerRookie Member
asked in General discussion
I've been waiting a long time but no updates from Dyson on my exchange vacuum

I sent my broken vacuum to Dyson on March 3, 2025. They received it on March 6. Since then, no one is bothering to provide an update on the status of the exchange unit they are supposed to send me. Today is March 27. I have placed several calls but none of the representatives are able to provide an update. All they are telling me is that don’t worry, we understand your frustration. But you’ll get your exchange unit by March 31 or earlier. I highly doubt, if Dyson can manage and send me the replacement vacuum within two business days. Also, as a process, one month wait time (that is if they manage to send the replacement) is a very long time and not acceptable. I have been without my vacuum for almost a month. So, I had to spend additional money out of my own pocket to buy another vacuum while waiting for Dyson to wake up and realize that they owe me a vacuum. Dyson’s support process is horrible and one of the worse in the U.S.I am not sure how they survive.Please someone, anyone, I jus

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DaisyneedshelpRookie Member
asked in General discussion
Dyson DC25 extension hose

I am looking for a replacement extension hose for my Dyson DC25, as these are no longer supplied by Dyson. Any recommendations of UK based companies that can supply one? Lots of negative reviews on Amazon about replacement hoses that don’t fit or split quickly.Thanks

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bajadrifterNew Member
asked in General discussion
another question about too much suction Dyson Animal and Dyson Multi-floor II

I have a Dyson Animal 2 and a Dyson Multi Floor 2.  Both are very very difficult to use.  I am 69 years old and I struggle to move these vacuums across a short pile carpet.  Same goes with short pile area rugs.  The amount of physical exertion it takes is unbelievable.  I have read all the posts about modifying the head to increase the “leakage.”   I don’t think I should have to do this!  Will Dyson make this right?  By-the-way, the reason we have two is we bought two at the same time to use in our two-story house.  

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Jannat
Community Moderator
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t.barkerNew Member
asked in General discussion
Service and delivery

I sent my DC40 for repair which was done very swiftly. The machine was then sent back using DPD to my nominated pick up point. However there was no time for me to advise that I would be away at the time of delivery. I asked for the goods to be collected and reissued c 2-3 weeks later on 5/3 . Since then I have heard nothing.  I have made contact via email and was told it was in hand but Dyson were waiting for an update from DPD. On 22/03 I was told that DPD had made the delivery . This did not happen. My case has been escalated again (3rd time) and I could expect an answer. I then checked with DPD claim they had not received any instruction and openly admit in writing that they have lost the machine. I am my wits end with this and stick in the middle with no solution. 

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Aastha
Community Moderator
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trentlongbridgeRookie Member
asked in General discussion
IMPOSSIBLE TO RETURN ITEM

I’m trying to return an Item and have been told twice I will receive an email with a postal label to print off but nobody has sent me anything!!Please help 

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Jaswinder
Community Moderator
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zabhattiRookie Member
asked in General discussion
Help identifying a dyson vacuum

Hi - I have a dyson hoover for use in my new flat missing a hoover head that needs replacing. I can’t find out what model this is and no luck with a serial number - can anyone help? I’ve attached some photos for ease.[Moderation edit - title updated]

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Jack
Dyson Community Manager
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Dladner1New Member
posted in General discussion
DC 25 still going strong since 2008

I love Dyson and its performance.  My orange DC 25 is a dinosaur and works great.  Bought because it picks up particles in the air and had a severely allergic son so needed a super powerful vacuum.  Clean the filters periodically and that’s it.  I also have the lightweight cordless purple?(6) and hopefully it will outlast me.

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Jack
Dyson Community Manager
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AnuradhaNew Member
asked in General discussion
My Dyson DC54 stopped working

Hi, I have Dyson DC54 and it stopped working. How can this be resolved.I love Dyson products but it frustrating too see my vaccume cleanner not work.It does not even start once i plugged it.Need help in regarding fixing my vacuum cleaner. 

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Jaswinder
Community Moderator
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CleanFreak22New Member
asked in General discussion
Dyson Multifloor Animal UP34 telescopic hose hose will not retract!

Dear anyone who can help!I’ve just spent 35 minutes on the phone to Dyson, but the adviser wasn’t familiar with this machine, although they were very nice and could not help.It only arrived yesterday!  It’s not as straight forward as other Dyson’s I’ve had and I worked out how to get the telescopic extension out, but now it won’t go back into the hose!!  Nothing I do will budge it, so I can’t it as normal, as the hose and extension are stuck.  There is no button to press. Please can anyone help? Best wishes and many thanksBecca

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Jack
Dyson Community Manager
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jacob222New Member
asked in General discussion
Motorhead for Dyson Ball Animal Origin WAND

I’ve got a Dyson Ball Animal Origin, but I find the stair tool is not as good at cleaning pet hair from carpets, or anything else for that matter, as the motorhead, with the spinning brush. Is there any way of attaching the motorhead to the wand, so that I don’t need to carry the whole vacuum up and down the stairs?Alternatively, are there any other similar accessories that are made for the cordless vacuums that will also fit onto the wand of the Dyson Ball Animal Origin? Things like the Anti-tangle Torque Drive Motorhead, mini motorhead, Hair Screw Tool, or Tangle-free turbine tool? If none of these fit directly, is there an adaptor I can use for these?

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Jannat
Community Moderator
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JaaayyyRookie Member
asked in General discussion
Dyson lost my Vacuum Cleaner and won’t take responsibility

I had issues with my Dyson Vacuum Cleaners head.  I contacted Dyson on 27th Dec 2024 to book in my Dyson Small Ball Animal Upright. Dyson Repair reference: 41671025 Collection by DPD on Friday 10th January 2025 - No packaging required DPD collected the item in a big black box and provided a receipt. I then received an email from DPD to say the item would be delivered back.  I checked the repair notes and it suggested the item hadn’t arrived at the repair centre but they had sent a new vacuum cleaner head to the customer.  I received the cleaner head but my vacuum cleaner has gone missing. I contacted Dyson to report this issue in January and was told that they will raise it with the concerned team. I provided the collection receipt provided by DPD. I heard nothing back for another few weeks so I contacted Dyson again in February 2025. I was told they will escalate it with the concerned team. After a few days I received a response from them which was generic and they asked for proof aga

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Jane.ARookie Member
asked in General discussion
Hopeless customer service

Hi , I’ve been trying to get my Dyson Animal Small Ball repaired, for over a month now . It’s still under guarantee, and the motor is really grinding when running , I dare not use it . Have already arranged collection twice with customer service, for it to be collected by DPD . There wasn’t any communication from DPD or Dyson either time . Just waisted two whole days for nothing. Rang customer support again and spoke to a lady that was in Greece !! I am in Leicestershire !! Explaining my problem, she gave me a case number (44997992) and told me someone would be in touch. That was a week ago and I haven’t heard from anyone. There doesn’t seem to be any way you can speak to anyone local . Every time I have rang I have spoken to a different person in probably a different country . Won’t be buying Dyson again !

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ninglaNovice Member
asked in General discussion
She uses a leaf blower to clean the cordless Dyson

Hi Need some help here. I use the cordless vac each day for 15 minutes mostly on auto mode, never boost. It’s not brand new - maybe 3 years old or so. The three bars at first (2 months ago) were only one half bar used by end. Now, a full bar used at end. There are 2 extra  dogs here opposed to the two she has. I’m told I ruined the battery. Next, the seal is damaged (leaking) my fault. Could a seal go bad from her using a leaf blower to clean the canister etc out? Blower is used maybe every few days for however long she has had the vac. Also, how long does a seal last? The suction is fine. I clean out the bin twice each time I vac (lots of dander, dust and hair). She was vacuuming her car on a windy day and said the dust came from the seal bad. Could I really have ruined the seal somehow and exactly what would it take to ruin it? Twice when I tried to open the trap, the bar went all the way through. I was told that was bad too. Accident! Thanks. 

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Steve40th396Rookie Member
asked in General discussion
What is this part and where does it go?

This part fell out of the Dyson I own, a Pet corded version,  

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Jannat
Community Moderator
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sncprnltdNew Member
asked in General discussion
Broken clips DC18

 

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Jack
Dyson Community Manager
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RoguerunnerNovice Member
asked in General discussion
Different connectors on body - and what attaches.

I’ve been struggling with understanding which Dyson cordless vacuums heads use which connector. The picture show a UK SV14 (top) and and EU SV23 (bottom). The UK tools I have have a plastic tab between the two electrical pins on any wand so only fit the SV14. I purchased what I believe to be a UK gen5detect wand/crevice tool but that also has the tab between the two pins so I cannot connect it to the SV23 I have. Can anyone enlighten me on which vacuums use which connector? Thanks in advance. 

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ArunkNovice Member
asked in General discussion
Dyson Up22 whining noise

Hi ​@Jack i am wondering if you can help. I have a dyson small ball allergy (UP22) and whilst using it when either turning in a left or right direction, there is a whining sound from the machine. There is no whining when it switched off.I have had issues with the machine less than a year ago where it went off for repair twice, the heap filter in the ball was replaced however which resolved the issue for a while until now, it seems like there is a manufacturing fault in the machine in the seals around the motor. Can you please advise what the issue could be? The filters are clean. Annoyingly I am unable to purchase a new set of filters as the pre filter has been out of stock for several months. Also when the hose is fully stretched out I can hear some air from the machine, even though I’ve had a new hose and wand, is this normal? I’ve never had these issues with my previous dc33 & dc07.i would appreciate your assistance, my machine is under guarantee until 2027.Many ThanksArun

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