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General discussion

Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

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170 Posts

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DlaFeverNew Member

posted in General discussion

Dyson is Back to Number 1 for Me

5 months ago, I created a post that my vacuum cleaner was a disappointment. Dyson made arrangements to have the vacuum cleaner sent via UPS to an authorized repair shop. The vacuum cleaner ended up missing. After several attempts working with Dyson, they replaced it with a brand-new vacuum cleaner with ALL the attachments included. The replacement vacuum cleaner is fantastic. It is a BALL ANIMAL 3 COMPLETE. This vacuum cleaner moves easy, pulls up the carpet with great sucking power and is easy to operate! I’m a fan again!

1 year ago

merlinwiz2kNew Member

published in General discussion

Impressed with my Dyson upright DC40SPOTLIGHTED POST

Hi All,Wanted to share a good news story - we have recently moved back into our house that we’ve been renting out for the past 18 months and it seems that the tenants weren’t familiar with the fact that you need to empty the vacuum after use so our Dyson DC40 had the best part of 18 months of dirt in it.Not only was it was easy to clean out but I turned it on initially without checking and it was still sucking up dirt - very impressive considering the state of the internals. I attach a photo of what we emptied out.10/10 to Dyson on this one for making a pretty much indestructible machine.

2191

1 year ago

ELINAKNew Member

asked in General discussion

DYSON 37C

Dear all hi, I need to buy a 966247-01 Dyson dual floor head. I can’t find it anywhere and I can’t use my vacuum because it is worn out and it sticks to the floor.Thank you!

3 days ago

Asadi95New Member

asked in General discussion

I cannot seem to register my device

Hi, I have tried to register my device using your UK website, but it keeps showing up with an error message confirming that it is unable to allocate the product. I have tried to use the digital bot as well, but it cannot recognise my email either. Could I please obtain some assistance towards this matter whereby, providing myself with further assistance as to how I can go ahead and obtain registration for my product. Kind Regards, Asad I

4 days ago

Austria4711Novice Member

asked in General discussion

DC08 brush broken - spare parts?

Hello!my brush is broken down, need some parts or a new (other) brush?Seams that it is end of life, I cannot finde anything at Dyson, aftermarket ?Thx

4 days ago

OldengineerNovice Member

asked in General discussion

Replacement parts for Dyson DC18 Slim

I have a Dyson Slim original 240v upright and the lower flexible tube has split. Is there a YouTube video of how to remove and replace and is the tube even available?[Moderation edit - title updated]

5 days ago

LAudVRookie Member

asked in General discussion

Extension Wand

So I have had my new Dyson vacuum for a few weeks now. I love everything about my machine except for how difficult the wand extension is to use. Trying to extend it as the weight of the machine keeps pulling back. I read a previous response which said it is “new, and will loosen up...” Well how long is it new? I don’t see this pull back getting any better soon. Thanks!

9 days ago

PamGNew Member

asked in General discussion

Animal ball 3 won't recline and the hoses are not blocked

My animal 3 was reclining and after using it, paused and turning it back on, it won’t recline. I checked the hoses for blockage and all was clear. I don’t know what or how to check anything else and need help! Prior to it being stuck, when moving it from room to room, it very often would recline without wanting it to when moving. So did something break inside the ball? I can only get the cover off to change the filter but not the other side.

10 days ago

kentroylance1New Member

asked in General discussion

DYSON Ball Animal 2 Origion roller brush not working

The vacuum turns on, there is suction, but the brush bar is not spinning. Thinking that it was the attachment head brush, I replaced it with a new attachment head brush, and that didn’t help. I tested both the on/off buttons and the head brush buttons, and they both work correctly. I even tried to reset the head brush (not even sure if I have the correct procedure for that, other than what I found online). What else could it be that is stopping the brush bar from spinning?

10 days ago

DC39AnimalNew Member

asked in General discussion

DC39 causing power issue

My DC39 has recently developed a problemthat it has tripped the house power instantly and consistently does so as soon as it is switched on. After investigation it was thought the motor was probably the cause. The brushes are good, no damage or breaks evident. No signs of any loose terminals or cable damage either. The power switch meters out as operating correctly. The DC39 has been owned for a number of years and, along the way, has been maintained correctly with regular filter and brush head cleaning, etc. and has had one motor replacement.In use it has had its fair share of moments when navigating it round the house that it has toppled on its side due to its design. I was wondering if this may have caused a possible short in the motor winding or something? I purchased a new motor last week and, after stripping the machine down and cleaning everything inside, installed the new motor. Once reassembled, I switched it on and, sadly, encountered the same result - power tripped out inst

10 days ago

julieLRookie Member

asked in General discussion

asbestos

Possible asbestos exposure on carpet. Will any fibres get trapped inside the filter and not expel back into the room. Very worried. Have an animal ball multi floor. Helpline was not at all helpful. Washed carpet with a Vax. Want to hoover to make sure all fibres are gone but concerned they will get back into air in the room through the Dyson

12 days ago

PaupauNovice Member

asked in General discussion

Did Dyson do a soft launch of the Big Ball Turbine Head?

The cyclone on this machine is entirely yellow except for the shroud and red ring which acts as a squeegee when emptying the bin. Priced at 199.99 it’s technically a rerelease of the first album with some subtle changes. I don’t care what anyone says I love my Dyson Cinetic canister but Lady inhales vigorously has reached the 5-year warranty and I have to replace my Dyson Canister Cinetic because Dyson has decided not to make the post-motor filter available for purchase for my Cinetic. I don't believe in stick vaccums nor AI controlled vacuums. Any thoughts about this mysterious canister?

17 days ago

Surya.1New Member

posted in General discussion

I think its not the Dyson but the people working at Customer support who don't care Customers.

Hello,I Ordered the “Ball Animal 3 Complete” Vacuum cleaner online as I could get that $550+ vacuum for only $450 online. My order was supposed to reach me in 9 days and it did not. The package was shipped using UPS. On the date of the delivery, UPS delivered a small box with the same tracking number which was supposedly on the Vacuum cleaner. At first, I thought I made a mistake in ordering and quickly checked my Order again and sure I ordered a vacuum cleaner. When I saw the box which arrived at my home was already torn a little so I opened it fully coz it was so heavy that I was wondering what in the earth was that, turns out the “Wheel hub bearing assembly” for a truck along with a Milwaukee Plyer. I called UPS and Dyson both giving them the details of it. UPS said it would launch an investigation and Dyson said They would send me another Vacuum cleaner with a new tracking number. My first order with the first tracking number was ordered around 2nd of Aug, 2024 and till date both t

23 days ago

DmrotterRookie Member

asked in General discussion

why is getting my replacement such a nightmare!!

I’ve had a Dyson Animal 2 for 6 years now and love the vaccum. It works great and I was loyal Dyson customer until recently.. About 3 months ago, one side of the vaccum head stopped spinning. I cleared out the animal fur and turned it back on. Still not working. I called Dyson and they did not have a replacement head or vacuum but were going to upgrade me to an Animal 3!! I was excited to get an upgrade and that’s when my experience turned terrible!!I shipped my Dyson back and they turned around my Animal 3 quickly. Unfortunately it made it to Dallas through UPS and never made it any further as they lost it or was stolen. I waited a week and called Dyson and they shipped another one with faster speed. Same issue with the next one. Shipped via UPS and is stuck in Dallas lost or stolen. I waited two weeks to call Dyson and was on Hold with customer service whose resolution it was to have me wait until a vacuum that was lost or stolen by UPS is returned and then wait another 2 weeks to

25 days ago

ac1617New Member

asked in General discussion

Help finding UP16 cyclone gasket

I lost this gasket while deep cleaning my cyclone assembly. Does anyone know where I can find a spare? Thanks in advance!

25 days ago

CparnellNew Member

asked in General discussion

gasket

On our DC25 there is a gasket above the cyclone that covers all 5 ports. Is this a replaceable part as it has broken up.

1 month ago

bear daisyNew Member

asked in General discussion

V15 Absolute Vs DC41 Animal

I have a dc41 Animal, which I would like to use as a second vacuums to my V15 Absolute. However the suction on the DC41 is so poor, I have lots of dog hair which the V15 handles with ease, but the DC41 will not suck it all up. Are the newer Corded Animal uprights better than the cordless for suction? I have replaced all filters in the DC41 and checked everything for blockages.

1 month ago

Digger11Rookie Member

asked in General discussion

Head for DC-05 Motorhead - non powered ?

Hi,Can you get a non-powered head that fits a DC-05 Motorhead ? I replaced my original yellow DC-05 after about 20 years of great service with the purple Motorhead, but don’t like the motorised head. thanks

1 month ago

mtngirlNew Member

asked in General discussion

Order Communication ?

Already disappointed with my choice to order another Dyson after retiring my DC07 after 18 (!!!) years. I guess I'm in denial despite reading all the negative feedback across the internet. Ordered a Big Ball a week ago. I reviewed the shipping info and FAQ several times. There was no indication of back etc, machine was in stock and ready to ship. I didn't even receive a confirmation email until today - which is crazy !! Basic online commerce. The email is as if I JUST ordered it today rather than 7 days ago."THANK YOU! YOUR ORDER HAS BEEN PLACED AND IS CURRENTLY PROCESSING. Shipping within 3-7 business days, plus processing time." Sure that's all fine, except that's far from what you said when I ordered it, what your FAQ says, and what your digital assistant says. Perhaps this was a gift for someone - and you still factored in an extra week or so ...but will still be WAY off. Or as in my case, you live in the mountains and you're going out of town. We don't care how long it takes r

1 month ago

ThogNew Member

asked in General discussion

animal wand stuck in handle

After connecting the wand to the hose and attachment and hovering when trying to disconnect the parts to put the machine away I am unable to remove the wand from the handle it is very stuck. Any idea how to disconnect it from handle as it can no longer be stored away and also I cannot use the roller.

1 month ago

Abandoned UserNovice Member

asked in General discussion

DC7, DC11, DC14 replacement filters

I have a Dyson DC 11. it needs a replacement filter.Actually have three Dyson vacuum cleaners and all of them are no longer supported. But I paid for all of them, and all of them work. But I can’t seem to get a filter, which seems like it would be the simplest part to obtain.Since Dyson doesn’t support these anymore, what am I going to do about filters? is there some third-party vendor that I can get something comparable from?I absolutely hate the fact that I paid so much money for these machines and now they’re all rendered useless for a lack of a simple replacement part.

1 month ago

Michael02New Member

asked in General discussion

Cannot remove hose from DC07

Despite my best efforts I am unable to remove the hose to extend its length. It’s stuck with no discernible way of releasing it. [Moderation edit - title updated]

1 month ago

TleveNew Member

posted in General discussion

brand new big ball hoover

I have a brand new big ball that is impossible to push/pull on carpet. I’ve tried the slider bar but it doesn’t make any difference

1 month ago

CNorrisNew Member

asked in General discussion

Poor Customer Service

Hi All, I wondered if someone can advise. I’ve got a faulty Big Ball animal 2. I spoke to an advisor last week who arranged for a collection today (16/07) I’ve waited in all day and no one’s arrived. I’ve called Dyson and got a “oh sorry to hear that” and they have rescheduled another collection for 7 days time. I kindly asked if a collection could be made earlier due to a up coming vacation and the time I’ve been without a working hover but was told a blunt “no”. I feel being without a hover for already 11 days with a pet and having to wait a further 7 days plus how ever long it will take to repair/replace unacceptable. Is there a complaints team I can speak to at all to escalate this and hopefully get it collected sooner?Thanks.

1 month ago

AJSNew Member

asked in General discussion

Dyson UP22 bottom hose gasket

I have replaced the bottom change over hose (spiral) in my UP22 Dyson hoover, but am struggling to locate a replacement glued gasket which holds the hose in place.Can anyone confirm whether Part no. 911041-01 is the relevant gasket? Or provide a part number of not?the gasket isn’t especially well described on the exploded diagrams - it measures 27intern x 36 external x 3mm deep and is foam cored with an adhesive cover

1 month ago

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