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General discussion

Got a general query about your Dyson corded upright or cylinder vacuum? Get an answer from the Dyson Community here.

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151 Posts

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DlaFeverNew Member

posted in General discussion

Dyson is Back to Number 1 for Me

5 months ago, I created a post that my vacuum cleaner was a disappointment. Dyson made arrangements to have the vacuum cleaner sent via UPS to an authorized repair shop. The vacuum cleaner ended up missing. After several attempts working with Dyson, they replaced it with a brand-new vacuum cleaner with ALL the attachments included. The replacement vacuum cleaner is fantastic. It is a BALL ANIMAL 3 COMPLETE. This vacuum cleaner moves easy, pulls up the carpet with great sucking power and is easy to operate! I’m a fan again!

11 months ago

merlinwiz2kNew Member

published in General discussion

Impressed with my Dyson upright DC40SPOTLIGHTED POST

Hi All,Wanted to share a good news story - we have recently moved back into our house that we’ve been renting out for the past 18 months and it seems that the tenants weren’t familiar with the fact that you need to empty the vacuum after use so our Dyson DC40 had the best part of 18 months of dirt in it.Not only was it was easy to clean out but I turned it on initially without checking and it was still sucking up dirt - very impressive considering the state of the internals. I attach a photo of what we emptied out.10/10 to Dyson on this one for making a pretty much indestructible machine.

2061

1 year ago

Michael02New Member

asked in General discussion

Cannot remove hose from DC07

Despite my best efforts I am unable to remove the hose to extend its length. It’s stuck with no discernible way of releasing it. [Moderation edit - title updated]

13 hours ago

TleveNew Member

posted in General discussion

brand new big ball hoover

I have a brand new big ball that is impossible to push/pull on carpet. I’ve tried the slider bar but it doesn’t make any difference

2 days ago

CNorrisNew Member

asked in General discussion

Poor Customer Service

Hi All, I wondered if someone can advise. I’ve got a faulty Big Ball animal 2. I spoke to an advisor last week who arranged for a collection today (16/07) I’ve waited in all day and no one’s arrived. I’ve called Dyson and got a “oh sorry to hear that” and they have rescheduled another collection for 7 days time. I kindly asked if a collection could be made earlier due to a up coming vacation and the time I’ve been without a working hover but was told a blunt “no”. I feel being without a hover for already 11 days with a pet and having to wait a further 7 days plus how ever long it will take to repair/replace unacceptable. Is there a complaints team I can speak to at all to escalate this and hopefully get it collected sooner?Thanks.

10 days ago

AJSNew Member

asked in General discussion

Dyson UP22 bottom hose gasket

I have replaced the bottom change over hose (spiral) in my UP22 Dyson hoover, but am struggling to locate a replacement glued gasket which holds the hose in place.Can anyone confirm whether Part no. 911041-01 is the relevant gasket? Or provide a part number of not?the gasket isn’t especially well described on the exploded diagrams - it measures 27intern x 36 external x 3mm deep and is foam cored with an adhesive cover

10 days ago

Johno23New Member

asked in General discussion

New ball 3 right rollerball issue

Hey guys I have a new ball 3 and after the 2nd use I noticed a loud rubbing sound coming from the right roller ball. I popped the left one off and was able to turn while inspecting and am not seeing anything caught in here. I am seeing that the wheel seems bent/deformed. Is there an easy way to take the right ball off? There is no hand turn for this side like there was on the left. Is this a common issue? Like I said this unit is brand new.also, you can see when the vacuum is fully tilted. The ball is not able to roll at all. I have to say, the general quality and flimsiness of this unit has me nervous. I have not dropped or banged the unit on anything, but the overall feel of it is that there is a lot of flex and flimsiness to the structural plastic used on this vacuum.

10 days ago

noahNew Member

asked in General discussion

JNottRookie Member

asked in General discussion

Swaps

Hi, Does anyone know if the is a swapping system/option? I bought a corded Dyson Big Ball couple of years ago and have only used it once. I have a bad back and the suction was far too strong for me to use the hoover. It has been sitting in ots box ever since. I have tried to sell it a few times on the usual selling sites but had no response. Any ideas? I didn't buy directly from Dyson and it was left in its box a good 6 months or so before even opening so didn't think I could return it to the supplier at that stage. Thanks

23 days ago

themansell6New Member

asked in General discussion

hard floor tool red clip

Hi can I replace the red clip and spring on my hard floor tool

23 days ago

Brian StampNew Member

asked in General discussion

Is there an adaptor so I can use my Car cleaning kit with my Dyson Ball Animal vacuum?

I have Dyson ball animal UP32 I also have a Dyson car cleaning kit is there an adapter to go between the two ?thank you [Moderation edit - title updated]

24 days ago

j0098New Member

asked in General discussion

My Dyson Upright Vacuum still smells bad after repairs

I paid around $60 for a filter change but the vacuum still smells the same and I’m wondering if there’s anything I can do

24 days ago

John ShepherdNew Member

asked in General discussion

Cylinder Assembly Manual Available?

Aside from the standard 16-page user manual that comes with the vacuum cleaner upon purchase, has Dyson also have available a assembly manual for the cylinder of the CY23 Big Ball [moulded red] vacuum cleaner?I pulled apart the cylinder to clean every part, but upon reassembly the suction power is now nothing compared to what it was when purchased new last November. Since reassembly the bin’s red lever rod is now about 1cm away from the bottom hatch’s latch despite the hatch’s rubber o-ring seal properly reinserted.I phoned yesterday Dyson Australia Service Centre’s 1800 number but was met with a Philippino call centre customer service representative who said they’ll email me ove the next copuple of days but I don’t think I’ll receive word back from them, especially as my request was probably lost in translation.Can instead Dyson head office, whether they’re located in UK or whereever on planet Earth possibly directly provide me such an assembly manual?

24 days ago

patpatpatNew Member

asked in General discussion

DC48 Animal Pro

lost all my brush heads for DC48 Animal Pro. Are there any other models that are compatible? I see brush heads for DC45, DC59, DC61. would those fit?

28 days ago

SoMadNew Member

posted in General discussion

Horriblle Dyson customer service. Never ever ever ever again!

Warning, be aware that the price you pay for the products that Dyson sells is not worth it. The products work fine until they don’t and Dyson says they had this great warranty..not true! What IS true is the products technically are covered under warranty, But in order to either get a part or a replacement machine, if a parts not available, takes weeks and weeks to complete, and with ENDLESS frustration and no answers. Iwas informed when my vacuum stopped working that I must return my defective machine to them and they must receive it and process it before they will ship me the replacement. I currently have a ball vacuum cleaner that stopped working. They said they would replace the new one. I had to pack up and return the old machine, that I no longer had the package for and I was not about to spend any more money buying boxes to ship this unit back. Finally, they told me that I could take it to a UPS store and they would pack it for me. The only problem is the nearest UPS store is 60

29 days ago

NikRavoNew Member

asked in General discussion

Is there a glue that works?

Hello Everyone.I have a CY27 Ball Multi Floor with pneumatic head. It is just outside of the 5 year warrenty and the articulating section of the head has broken. I have tried Superglue and JB Weld Plastic. Neither held.What glue will work? Does anyone know the type of plastic used?Dyson Customer Service couldn't answer.Thanks

29 days ago

PaulybhoyNew Member

asked in General discussion

Dyson root cyclone DC07 bin release stuck

Recently gave this Purple & Green DC07 a full overhaul,replaced motor the lot,now I have a perfectly working hoover with the bin release button jammed/does nothing,and can't empty it..Any help/advice?

1 month ago

SueWNew Member

asked in General discussion

cleaning hard floor head

Can anyone provide assistance with how to remove wheels to clean caught hair? Don’t know model number

1 month ago

TrionamhNew Member

asked in General discussion

HELP. WORST SERVICE EVER

So returned my Dyson on 7th May as it stopped working. 8 phone calls later, endless promises and total confusion over my replacement- still no Dyson. I give up. Never again and furthermore will picket and plot to ensure a Dyson product is never again purchased by anyone I know. Beyond angry.

1 month ago

kddNovice Member

asked in General discussion

Is Dyson Animal still hard to push or pull?

We have had Dyson vacuums for over 25 years, and I almost bought a new one today. The problem is that the one I have will not push or pull easily, and I was told by Dyson that it was the fault of my carpet. Well, I still have the same carpet, and like some of the other online folks, the Dyson was the best for animal hair, but Dyson’s help was useless. Finally, out of utter frustration, I found a “fix” online, and have been able to use the vacuum by “breaking” something off. Dyson then told me I voided the warranty. Well, I am in the market for a new vacuum, and found the Dyson Animal on sale in Sam’s Club. I had it in my cart, and had second thoughts. If Dyson has not fixed the problem, I will be back where I was. As I said, Dyson was no help. I did not buy such an expensive vacuum not to be able to use it as an upright with a rotating brush. When I looked at this forum, I found others with the same problem. I experience it from the get go. Other than replacing carpet, or p

1 month ago

Distopian User61Novice Member

asked in General discussion

Getting a refund is like pulling teeth, that refuse to come out.

My mother owns a DC41 Animal ball vacuum cleaner. She noticed that the machine was depositing a lot of dust back onto her carpets. So she said that the hose had burst. I thought that she meant the accessory hose at the rear of the handle. So I went online and placed an order for said hose. But when I stripped the machine down, I noticed that it wasn’t the accessory hose, it was in stead the sliding hose that was riddled with huge tares.So I phoned Dyson UK and spoken with a guy whom had a Dutch accent, explained that I hadn’t used the accessory hose and could I get a prepared return label, via email. It came, I printed it off and took it to my local post office, and it was posted 15/04/2024 at 10.00, the royal mail collect parcels and letter at 17.00 every single evening. And I witnessed my parcel being loaded onto the collection vehicle. We couldn’t find a replacement sliding hose on the Dyson UK website, so I ordered a genuine Dyson part via Ebay UK for £9.99 and it arrived within 2

1 month ago

Vacuuming4lifeNew Member

asked in General discussion

Dyson, Ball Animal 3 Upright Vacuum wont switch off from hose

Hi! I just got my Dyson, Ball Animal 3 Upright Vacuum yesterday and was very disappointed because instead of sucking up hair by the roller it just punched it around. Yes the roller is spinning and it will suck up tiny things but hairballs and dirt just get pushed around instead of vacuumed up. The hose is also constantly sucking. Even when it is clicked back into place and when the roller is on. The hose will keep sucking and will catch on my dress, hair, hand, etc. Because it is still on and the part where it gets put away is right on the handle. When I unlatch the vaccum from a standing position to the vacuuming position I can hear a suction sound and then a pop and then that's when the roller starts but the hose is also sucking again. Please help me fix this. I will return this vacuum otherwise and I'm very disappointed because my other Dyson worked so well for 15 years!

1 month ago

arrowheadRookie Member

asked in General discussion

Dyson vacuum hard to push on carpet - Help!

it is very hard to push on the carpets , this has only started the last few weeks.can anybody help thank you. (Moderation Edit - Tags Added/Category Updated)

1 month ago

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