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I do say I'm highly disappointed with my new ball, I have the original from 20 years ago and just wanted an upgrade.. but although the suction is great and the tools but it is cheaply made, when you want to use just the hose there's no where to put the handle,stick..  It is made with cheap thin plastic and can't believe this is a $550. dollar vacuum 

Hi @Babsfoley1,

Welcome to the Dyson Community!

We can reassure you the Dyson Ball™️ Animal 3 upright is as robustly engineered and tested as any Dyson vacuum. The tough, flexible blends of ABS, polycarbonate and glass-filled polypropylene we used are engineered to absorb twists, turns and impact force sustained in daily use.

You can see just a handful of the tests we put our machines through in our labs below - and this gives us the confidence to back them with a free 5-year warranty:

 

We wouldn’t expect you to have any issues with your machine, but our experts are here to help if you need support at any point. Just visit Dyson.com and click Support to get in touch.