I’ve just assembled my animal ball, bought some months back, hoovering works fine, BUT, the wand is struck in the handle and I cannot get it out. Looking at websites, this seems to be common problem for a lot of people. Design or manufacturing fault? Help!
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Hi
Welcome to the Dyson Community!
This sounds unusual, and isn't something we'll be able to troubleshoot via the Dyson Community forum. It’s not a normal issue, especially from a brand new machine when correctly assembled.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson upright vacuum easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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