dc15 footplate not dropping | Dyson Community
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dc15 footplate not dropping

  • February 9, 2025
  • 3 replies
  • 42 views

could anyone help please? the wheels on my dc15 go up as they should but the brush footplate doesn’t drop down. how can i fix it? thanks

Best answer by Jannat

Hi ​@tonyP,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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Jannat
Community Moderator
  • Dyson Community Moderator
  • February 12, 2025

Hi ​@tonyP,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


  • Rookie Member
  • February 19, 2025

all fixed now, it was dirt in the round sliding mechanism of the footplate


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • February 19, 2025

Hi ​@tonyP,

Thanks for taking the time to update us on the cause of the issue - great to hear you’ve now been able to resolve things 😀


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