My DC55 (2018 purchase) is juts out of warranty and the brush bar is no longer spinning.
I have learned the brush bar to remove all trapped hairs.
I cannot manually spin the brush bar and it will not spin when the machine is switched on.
Any ideas? or do I need to purchase a replacement head unit?
It does sound like some part may be jammed, so it may be an easy fix. If this self-help guide above doesn’t fix it, a new head will be needed.
Good luck.
Thank you Adam.
I removed the bar as per the guide. I found some hairs trapped which I removed. I then disassembled the black protruding dowels which the bar rests in the centre of the head. I found a lot of debris there which I believe was the real cause of the problem. I then cleaned this area.
Unfortunately after assemble the brush bar does not spin. I presume the motor may have burned out or have been damaged at an earlier point due to the jam. I will look to replace the head if possible.
Is it this Part No. 966754-01 https://www.dyson.co.uk/support/journey/spare-details.966754-01.210232-01 ?
So I think this is the spare part:
https://www.dyson.co.uk/support/journey/spare-details.966377-01
I will order this unit.
Thank you.
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