i had an issue with my dyson ball2, which is still under warranty. i called Dyson and they made it very easy to return my unit by dropping it off for Pack and Ship service at the UPS store. my unit was delivered a couple of days later to Dyson, and on March 3rd i got an email that my repair was completed, and it was on its way back to me… they even gave me the tracking number to follow the return.. it has been all downhill from there. it has been 7 days, and i still dont have my vacuum back! the tracking number they gave me still says “ a shipping label has been created”… no progress on the return. Calling customer service is a joke, they refuse to give me an answer as to where my vacuum even is… telling me they understand my frustration is even MORE FRUSTRATING! just tell me where my unit is…. I can tell you, this is the last Dyson product i will ever purchase… im heading to the store right now to buy a replacement… the service center can keep my Dyson! 😡
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