My straightener can’t keep a charge. It shuts off on hybrid mode after 45 sec despite being fully charged. When the cord is attached, it will stay on for the same amount of time, then turn back on, heat up again, and the cycle will continue. The time it works has continued to become less and less. I purchased the item 3 yrs ago, but it’s been giving me these issues for the past year. I finally called today, and was initially told I would have to drive it into a service center, even if it was under warranty, for it to be looked at bc it is likely the motor. I called back, and was told they only will receive the item by mail if under warrantee, otherwise you need to physically take the item to a service center for it to be assessed. Needless to say, I don’t live nearby - I live 6 hrs away. So I was basically told I can’t have the item fixed. This makes no sense to me. Online it says to call customer service for info on where to send items that aren’t working. Has anyone else been told you have to physically take the item in to be repaired? 
thanks

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