Baffled on the lack of customer service from a company that makes wonderful products. I own several Dyson vacuums and fans. My son bought two vacuums in September and only received one. I’ve been helping him try and resolve his issue and we spent 90 mins on the phone today after he’s already contacted them several times via their online chat service. We were on hold for over 30 mins after explaining the situation is detail with UPS tracking codes and the 2nd unit not being delivered and its crystal clear that it never was when you look at the tracking code that Dyson provided. After sitting on hold were then pushed back to the initial menu only to have to go thru the same exercise again with a new agent. We asked to speak to a manager after explaining the situation over again. We were assured one would “call in just a few minutes.” That was two hours ago. How does a company that designs and markets expensive products fail so miserably at customer service. Charging a customer for a product that was never delivered is fraud.