Hi ​@Grace.H,

Welcome to the Dyson Community, and thanks for letting us know about this.

Kindly share your machine model name, this will allow me to assist you quickly and efficiently.

I’ll look forward to hearing from you.

Dyson Ball Total Clean-these are the only identifying factors I can see

Hi ​@Grace.H,

To troubleshoot and resolve the issue with your Dyson, you need to follow these steps:

Kindly confirm that does the brush bar spin when the machine is reclined.

I look forward to speaking with you!

Brush bar spins, which is why it took me awhile to realize it was not suctioning. Brush bar was also taken off to look for any obstructions and there were none. 

Hi ​@Grace.H, 

Thank you for sharing the information. 

To reset the Brush bar, simply press the Brush bar control button twice or turn the machine off and then back on. Under normal operation, the Brush bar automatically deactivates when the machine is in an upright position and reactivates when placed in the vacuuming position.

These checks should help rule out any obvious issues, and it may be possible to resolve this on the spot!

If you need further troubleshooting help after trying these steps, please contact Dyson Customer Care directly for further support. Visit dyson.com and click Support for the contact options for the Dyson Customer Care team in your region.

Looking forward to hearing from you!