Hi. Our vacuum is less than a year old. It has recently been emitting a smell similar to ionized air. I thought it might be the belt, so disassembled the unit to remove the motor assembly. Upon powering, I've confirmed the smell is coming from the motor unit. It doesn't smell like burning rubber, and the axles are spinning normally. Observationally, there appears to be quite a bit out arcing between the motor brushes. Does anyone have any experience with this issue?
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UP13 motor emits ionized air smell - Suggestions?
Best answer by Anonymous
Jo
Thank you for raising this with us.
If the machine emits a ionized smell, do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Kindly contact the customer service team in your region and explain the situation - get started by clicking on our Visit Dyson.com link and navigating to the ‘Support’ section of the site.
They will make sure to provide you with the best possible solution.
Regards,
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Jo
Thank you for raising this with us.
If the machine emits a ionized smell, do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Kindly contact the customer service team in your region and explain the situation - get started by clicking on our Visit Dyson.com link and navigating to the ‘Support’ section of the site.
They will make sure to provide you with the best possible solution.
Regards,
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