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General discussion

Got a query that's pretty general about your Dyson corded vacuums? Get an answer from the Dyson Community here.

  • 115 Posts
  • 295 Replies

115 Posts

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arrowheadRookie Member
asked in General discussion

Dyson vacuum hard to push on carpet - Help!

it is very hard to push on the carpets , this has only started the last few weeks.can anybody help  thank you. (Moderation Edit - Tags Added/Category Updated) 

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J
Bronze Level Contributor
6 months ago
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JeanaghNovice Member
asked in General discussion

Cordless V7 won't work when you attach vacuum head

I have a V7, without any attachments it runs fine, soon as you put an attachment on, it won't work. I pulled it apart, cleaned it all, cleaned the connector points with alcohol. Some attachments now work fine but put the head on, it won't work.  Please help(Edited by moderator – Tags added) 

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J
1 year ago
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BevNew Member
asked in General discussion

DC50 loss of suction - Any Suggestions?

Hey everyone my DC 50 has suddenly lost full suction, no blockage anywhere!any ideas?bevx

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6 months ago
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Soccermomx1Rookie Member
asked in General discussion

Advice WANTED - I have a 12 + year old Dyson, should I repair or replace??

Lose of suction, took apart to clean and inspect found the internal hose within the ball showed 3 cracks in the small amount that is visible. You can only see once machine is turned over. My Dyson is 12 plus yrs old. I can not fix problem by myself so would need to find a service place or send back.  Is it worth to get fixed? Or should I just buy a new one? I’m concerned if I get it fixed will I continue to need replacement because of age of machine? Any insight would be very welcomed,  thank you, soccermom⚽️ (Moderation edit - Title Updated/Tags Added)  

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S
1 year ago
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schmittcpNew Member
asked in General discussion

Animal 3 - Wand stuck in upright position

I own a dyson ball animal 3 extra upright vacuum cleaner (U1J-US-PNB0130A), less than one year old.  It was working fine, but the other day it became stuck in the upright position.  I checked the entire length of the hose and there is nothing blocking the hose. Nothing else I found on youtube or other web searches have helped.   Are there any ideas of how to fix this?  If not, where can I return it to be fixed?  I am in Pittsboro, NC and there are no Dyson stores nearby from what I can tell. Thanks

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A
6 months ago
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andcroNovice Member
asked in General discussion

Dyson won't stand up because the wheels don't drop down - Any suggestions?

Usually when we've finished vacuuming we just stand the machine up and the wheels drop down, but it stopped doing this 2 days ago. I'm pretty handy and like to fix things when they break, so started looking in to the problem. I removed the cover over the filter and motor to get a better view. On operating the mechanism I could see a clear plastic "cog" that had a piece broken off it. I can probably glue this back together but it won't last very long so is like to buy a new one - but I can't see they part listed anywhere.Can anybody advise on how I can buy this part? 

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11 months ago
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Riya153New Member
asked in General discussion

Dyson Purifier - Helping with Dust Mites - Recommendation

Hi,I am new to this community. I am looking to buy a purifier for my son as he has been recently diagnosed with dust mite allergy! He coughs non stop at night and none of us are able to sleep. Im trying to keep the bedding and room as clean as possible but it doesnt look like its enough to stop him from coughing at night. Im looking for a purifier. I have read through a lot of reviews but no one seems to have mentioned anything about dust mites! Does anyone have dust mite allergy and which purifier would help me tackle this issue? Any advice would be great! Thanks in advance

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Stuart
Dyson Community Manager
8 months ago
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fjake9364New Member
asked in General discussion

Dyson Upright power switch failing to turn on/off - Help?

The on and off switch on my  Dyson Ball Animal 2 Total Clean you have to quick flick back of switch, sometimes several times to get it to start

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B
Bronze Level Contributor
8 months ago
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Vac2023Novice Member
asked in General discussion

Sulphur Smell - Vacuum issue

Hi, does anyone have any suggestions of what would suddenly be causing a strong sulphur/electrical fire type of smell in a Dyson DC54 vac? Thanks

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1 year ago
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AnyssaNew Member
asked in General discussion

Hair straightener charging issues - Out of Warranty Repair

My straightener can’t keep a charge. It shuts off on hybrid mode after 45 sec despite being fully charged. When the cord is attached, it will stay on for the same amount of time, then turn back on, heat up again, and the cycle will continue. The time it works has continued to become less and less. I purchased the item 3 yrs ago, but it’s been giving me these issues for the past year. I finally called today, and was initially told I would have to drive it into a service center, even if it was under warranty, for it to be looked at bc it is likely the motor. I called back, and was told they only will receive the item by mail if under warrantee, otherwise you need to physically take the item to a service center for it to be assessed. Needless to say, I don’t live nearby - I live 6 hrs away. So I was basically told I can’t have the item fixed. This makes no sense to me. Online it says to call customer service for info on where to send items that aren’t working. Has anyone else been told yo

3
A
1 year ago
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jotsuiNovice Member
posted in General discussion

DC20 broken contact head replacement 904486-20

I am not having any luck finding a replacement contact head for my DC20 stowaway and the machine works perfectly well having replaced a few other parts. Can anyone help me with finding a replacement as i am reluctant to dispose of a perfectly working vacuum cleaner.

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Dyson Community Moderator
Community Moderator
1 year ago
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rogic9Rookie Member
asked in General discussion

DC25 brush bar isn't spinning - Any ideas?

i've recently had a problem with the brush rotor on the front of my vacuum cleanerit stopped spinning so i checked the support pages and followed the instructions.then i checked youtube for answers.  i found a video of someone who had a broken white power cable in the side assembly of the device.this is exactly the same place as my device.  i followed the instructions and soldered the cable back together which worked.here's the URL https://www.youtube.com/watch?v=iuS3EKAoUQEi checked out the Dyson community and other people have posted problems with their front brush not spinning so it seems to be a common problem. e.g.Help my DC25 brush bar isn't spinning - Any suggestions? | Dyson CommunityDC 25 Upright vacuum - Brush Bar Not Spinning | Dyson Communitymy problem is that the soldered connection has broken again.i looked at the possibility of replacing the white cable but though i can access the connection in the side assembly hinge i cannot get to the connection in the front brush con

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M
6 months ago
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GetoutNew Member
asked in General discussion

Dyson Ball Animal + vs Dyson Ball Animal 2

So I have a Dyson Ball Animal +.   Is this the same thing as a Dyson ball animal 2?  I am trying to get a new hose and unsure if they are the same thing.  I went to look up the SN on the machine and it does not even recognize it. 

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Dyson Community Moderator
Community Moderator
1 year ago
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BPeroney79New Member
asked in General discussion

Dyson Ball Animal 3 unstable when upright

I recently purchased a Dyson Ball Animal 3 upright vacuum from Target and it does not stay upright when using the hose attachments. Upon inspection of the joint between the cleaning head and base, there is a recess in the cleaning head that appears to be intended to accept a spring-loaded latch to lock the vacuum in the upright position. However, this does not happen on my unit; the latch does not go into the recess and when I extend and use the hose, the upright portion pivots around the cleaning head and falls to the floor.I went to the store to inspect the floor model and latches in place and is perfectly stable when upright. Am I missing something here? Could it just be faulty? Did I somehow assemble it incorrectly? I would appreciate any insight.Video documenting my issue:  

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T
3 months ago
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RosebaywillowherbNew Member
asked in General discussion

Dyson Ball Animal leaving lines behind brush head

Anyone else had this problem and if so how did you resolve it. When vacuuming I notice there are lines of dust/dirt deposited on the carpet behind the brush head, usually when changing direction. From memory this has been the case since day one and despite trying all the usual things like cleaning filters and checking for blockages I can’t stop it. Have a look at the attached pics and if you recognise the problem and have a solution please let me know.Thanks 

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9 months ago
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Birdie ownerNew Member
posted in General discussion

Dyson Big Ball animal and allergy vacuum issues

I purchased my dyson big ball animal and allergy vacuum cleaner a few years ago.  My home is carpeted throughout and I have birds.  This vacuum has several issues I wish I had known about before I purchased it becasue I would not have purchased it.  I have severe allergies by the way which was part of my decision to purchase this item. First off, I am old. The vacuum is very heavy and difficult to maneuver for an old lady with arthritis. Second, I really liked the idea of not having to change the filter in the ball. What isn’t mentioned is there is a filter in the plastic bin that holds the stuff you vacuum in.  The dyson has great suction and I usually end up with a lot of dust in the bin.  However, the vacuum clogs easily, and the little filter going around inside the bin fills with dust quickly, and then the vaccuum suction stops working.  I vacuumed three rooms today, just lighly, and that darn filter kept clogging up.  It is a pain to constantly have to dismantle the bin not only

1
A
10 months ago
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svowelsRookie Member
asked in General discussion

Dyson Animal 2 hard to push on carpet

Just bought a new Dyson Animal 2 vacuum.  It is very hard to push on carpet, almost impossible.  Is there a setting that can be changed?

3
A
6 months ago
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twodown02Rookie Member
asked in General discussion

Dyson Cinetic Bin - Bleed valve/ suction port

I acquired Corded Cinetic Big Ball Vacuum. On Canister assembly at top there is a “port” which when running I can feel suction at.What is purpose of that port, is it just an air intake and should I hear noise (suction noise) at that port? Pretty sure vacuum is operating properly but just not certain

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Jack
Dyson Community Manager
1 year ago
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FinelsNovice Member
asked in General discussion

DC33 - Dust collection in the Dust Bin

Wondering why all the dust etc, accumulates up one side of the dust bin?  (Moderation Edit - Tags added/Moved to new Category)

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Dyson Community Moderator
Community Moderator
1 year ago
restrictedtext
restrictedtextNew Member
asked in General discussion

Motorheads - Cross Compatibility

Do all dyson motorhead attachments work on all dyson corded models ?I have a dc23 and need a new motorhead, I've seen a few online and the price's very for new and used, so i need to know if what i buy will work i my machine?thanks (Edited by moderator – Tags added) 

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A
1 year ago
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sabastian44Rookie Member
asked in General discussion

The dc40 is struggles to move on carpet - Suggestions?

HiThis is new problem. suction force powerful. dyson struggles to move on carpet. any fix?did online fault finding…. no help

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DavidTaylor
7 months ago
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BlackoutNovice Member
posted in General discussion

Disappointing Dyson Big Ball Animal 2 - Incompatible on my flooring

I’m wondering who was responsible for designing floor heads for this machine. They’re an absolute killer and make the machine completely unusable.  Pneumatic head is basically hard to push, on carpets, rugs and sometimes it sticks too much even on hard floors. It also makes an awful scraping noise on hard floors. This “lovely” carbon fibre turbine is a joke basically. It stops spinning when you put it on carpet. I mean I think whoever designed it should be fired.  Apart from floor heads it’s a fairy decent machine. The cord and hose are a bit short but can be manageable. Easy emptying, cyclones work great keeping the filter clean. Although when it gets dirty, the filter is really hard to clean. 

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B
4 months ago
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D JarmanRookie Member
asked in General discussion

DC39 - Replacement Motor (where to buy)

The motor on my DC39 has burnt out and I want to replace it. The part number is YDK YV-16K24FA 2J10 but the only motors I can find so far have the part number YDK YV-16K23FA 9CS15. Will that model work in my DC39 satisfactorily, or can anyone recommend a source of the correct model? I live in France so an EU source would be preferable, but a UK source would be feasible.

3
R
1 year ago
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david clancyNew Member
asked in General discussion

Dyson DC50 replacement motor head.

Hi, we have a DC50 animal ball upright. The brushes will not spin so I assume the motor may be at fault.I have had a look online and seen a complect head replacement for sale. I need to check that this will fit our appliance. The picture of the head looks a little different than the one on ours. We moved over to New Zealand a few years ago, so my question is will this one fit. Photos attached. Thanks.replacement head old head(Moderation Edit - Tags Added) 

3
S
Gold Level Contributor
1 year ago
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Robt14Rookie Member
asked in General discussion

Help my DC25 brush bar isn't spinning - Any suggestions?

I’m hoping someone can help.I have a D25 and the brush bar has stopped spinning.  What actually happens is that when I turn the Dyson on the brush bar spins momentarily before stopping.  I have looked at the videos online, removed the brush-bar and thoroughly cleaned it.  So am confident that isn’t the issue.  The fact it spins momentarily (with associated sound) suggests that it wouldn’t be a motor problem.Can anyone suggest what the issue might be and how to solve it please?

4
A
8 months ago
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