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General Discussion

Got a general query about your Dyson OnTrac™ or Dyson Zone™ headphones? Get an answer from the Community here.

  • 65 Posts
  • 268 Replies
65 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Jake Dyson introduces the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 We’re proud to introduce the Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Watch as Jake Dyson explains the engineering journey that led to the Dyson OnTrac™ headphones. From our origins developing quiet vacuuming technology, to our expansion into making advanced noise cancellation for the Dyson Zone™ noise-cancelling headphones.Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Dyson OnTrac™ headphonesChoose from four colourways - CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar. Customise with additional ear cushions and outer caps to create your own signature combination.  Features Engineered for all day comfortSoft microfibre ear cushions, even weight distribution and optimised clamp force. Tested on diverse head sizes for a comfortable fit.  Add more cushions and capsMake your headphones your own. Choose from additional ear cushions and outer

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ernables
Gold Level Contributor
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ygk801New Member
posted in General Discussion
Dyson Zone headphones beeps and sounds used for prompts are very loud

The beeps and sounds used for prompts on the Dyson zone headphones are very loud. Is there anyway to disable these sounds or reduce the volume? The volume for the audio does not change the volume for the beeps and prompts.

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JRChambersNew Member
asked in General Discussion
Shopping around, Dyson Headphones

I’m looking to buy a new pair of headphones and recently found out that Dyson has thrown their hat in the ring. I play a lot of games, listen to music, watch movies/videos all with my headphones. Needless to say, they get a lot of use. Sometimes I even fall asleep with them on. I’m looking for a pair that can do all that, is comfortable and has a sturdy build. Does Dyson compete with the brands at the forefront of the industry ( Sony, SteelSeries, SkullCandy, Cosair, etc)?

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Jack
Dyson Community Manager
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Kat0401Rookie Member
asked in General Discussion
Automatische Abschaltung

Ich habe ein Phänomen, dass ich nicht beheben kann. Kopfhörer Ontrac, schaltet automatisch aus.Wenn man dann weiter hören möchte und ihn anschaltet, muß man ihn im Bluetooth Menü antippen, damit der sich mit Bluetooth verbinden kann. Geht nicht von allein.Wenn man allerdings etwas abspielt oder bei einem aktiven Telefonat, den Kopfhörer anschaltet, verbindet er sich ganz von alleine.  Auch wenn man den Kopfhörer manuell ausschaltet und dann irgendwann wieder einschaltet, wird automatisch mit Bluetooth verbunden. Die App zeigt bei jedem Szenario Status verbunden an, egal ob im Bluetooth Menü tatsächlich verbunden. Das ist dann sehr verwirrend. Bin Gott sei Dank Profi und konnte das Problem schnell diagnostizieren. Sollte ein Software Problem sein und wird hoffentlich bald mal behoben. Ein Tipp an die Entwickler. Einfach mal selbst ausprobieren.  Support wollte ein Video dazu von mir. Das ist nicht möglich, da es zu viel Speicherplatz benötigt und nicht per Mail verschickt werden kann.  

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centaur_irlNew Member
asked in General Discussion
Will the Dyson Zone also get custom EQ?

Hi, I love my Dyson Zones and I think I’ve told everyone how great they are… but it’d be cool if it could receive the same custom EQ feature the OnTracs have. Are there any plans for it to be added in the future? …please? 🥲 I hope they aren’t seen as abandoned or anything because of the OnTrac.Thank you 👀

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Jack
Dyson Community Manager
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SoundFromAaronNew Member
posted in General Discussion
Functionality Idea: Programmable Buttons/Button Mapping

I've been enjoying my Dyson OnTrac headphones. Today i was thinking about how cool it would be to be able to map certain functions or shortcuts to buttons (or the double tap function).  For example answering calls, changing volume, opening certain apps, the possibilities would be exciting to explore different combinations. Being able to save these settings in profiles would be cool too. Just wanted to throw this idea out there. :)

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Jack
Dyson Community Manager
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EI2HWBNovice Member
asked in General Discussion
Stock levels in Ireland for Ontrac accessories

I bought the Ontrac headphone on day one of their release from Ireland. Since then I have attempted a number of times to purchse ear cushions and covers for the headphones to customise them. I have been met by “Out of stock” messages for the majority of options. However when I look on other country sites I can see that stock levels are great, but I am not able to order as I am not in the specific country having the stock. I have also checked through other retailer, but as of now I have not been successful. Can anyone recommend any good options to enable me to buy different colour cushions and covers for these headphones please? 

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Jannat
Community Moderator
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centaur_irlNew Member
asked in General Discussion
Do Dyson OnTrac ear cushions work on the Zone?

Hi, I just bought a pair of the Dyson Zone and I love them and they are honestly the best and most underrated headphones I’ve ever used. They sound spectacular, they’re gorgeous and incredibly well built - and the air filtration, while I don’t need it personally, is really neat and fun to show to people lol.I was just kind of wondering if they use the same cushions as the OnTrac because I want to try out the yellow ear cushions on my Zone. I read a comment on Reddit from someone saying that they use the same design and are able to fit on the Zone, but I want to be sure before I buy them.Thanks!

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Jack
Dyson Community Manager
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unhmovelabNew Member
asked in General Discussion
How to contact a dyson zone headphones team?

Hi,I am a researcher specializing in human cognition and movement at the University of New Hampshire in USA. I’m interested in connecting with someone from the Dyson Zone headphones team to explore a potential study on human auditory interaction using the Dyson Zone headphones. Could you advise me on the best person or team to reach out to for this inquiry?Thanks.

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Jack
Dyson Community Manager
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ErolyxNew Member
asked in General Discussion
Dyson Zone: no audio playing unless I press one side into my ear

Hi all,New owner of the Zone! I noticed that my audio does not play unless I press the left side into my ear or I place my finger directly on the driver. If I wear them backwards (air vents facing behind me, R on left ear and L on right ear), it works fine. I’ve tried to recalibrate the headphones, but I’m constantly getting a Calibration Failed error.  Any suggestions?

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Jack
Dyson Community Manager
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GregJNovice Member
asked in General Discussion
Dyson Zone software Update

Is there a way of making the Dyson zone headphones do a software update? If I click on the recalibration in settings it says ‘software update needed’ but the app isn’t offering me a way to do the update. 

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Jack
Dyson Community Manager
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DaveLNew Member
asked in General Discussion
Dyson Ontrac

Hi I would like to wear my Ontrac wired some times, how do I connect my android and iPhone to them via cable so I can listen to music?

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ernables
Gold Level Contributor
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MrLK07New Member
asked in General Discussion
Dyson OnTrac wired connection with Mic?

Hi community!Does anyone know if the Travel cable for the Dyson OnTrac headphones will make the mic work as well or is it just for audio? I need a wired connection for a laptop without bluetooth and would need the mic to work as well. Thanks, LK

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ernables
Gold Level Contributor
Korrui
KorruiNew Member
asked in General Discussion
Dyson OnTrac Sound quality on PC

Hello,Currently having trouble getting the headphones to not sound like I’m in a phone call/underwater on my Windows 11 PCI have disabled the mic in the sound settings, as I use an external mic and made sure the audio output is set to “Headphones” instead of “Headset”. I am unsure what to do. There is no application using the mic, which is the typical issue I’ve had with other headphones having this sound quality issue before(all high end, near no bass, crisp, not full sound)Any other help is appreciated. I love these headphones and they sound just fine when I’m using them on my phone not on a phone call, just trying to do the same for my PC.I am updated to the most current public version of Win11 (23H2) and made sure my OnTracs are up to date in the app.

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Jack
Dyson Community Manager
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DavidtheMalcolmNovice Member
asked in General Discussion
Status of the Dyson Zone in Canada?

Hello, I’ve noticed on the Canadian Dyson website you can’t buy the Dyson Zone anymore. I got mine when they were still not available in Canada, I actually drove down to the US to pick them up at a place I got shipped to at the border. I absolutely love my Dyson Zones and I’m a bit worried that we might never get replacement filters in Canada now as Dyson isn’t even selling the headphones up here. :(I have a condition called MCS and these have made it much safer for me to go outside of my home to do things like grocery shop, or visit people in public spaces.I really hope this doesn’t mean Dyson is abandoning this product, but I suspect it might. I understand that the OnTrac headphones might sell better but I hope the Zone stays in the lineup. I’m now quite terrified of what will happen to me some day when these die. As I especially suspect that with recent changes in the US, we’ll see even more products coming in to Canada that poison the air in enclosed spaces as regulations down sout

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ernables
Gold Level Contributor
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Mo_004Novice Member
asked in General Discussion
dyson ontrac review and issues!!

I’ve recently purchased the Dyson OnTrac and have been using them for 2 weeks now. I tried to look into reviews however most reviews were sponsored/promoted posts, so finding honest reviews was quite difficult. Couple concerns I have with the headphones are: sweat condensation build up in the inner ear cushion. I’m not sure if these are sweat proof but I found that when I removed the cushion, there seems to be a lot of condensation inside. Would this damage the headphones in the long run?    Not the most comfortable headphones.  I personally couldn’t use this for more than 20 minutes before my ears would start to hurt and ache. I’m not sure if it’s the tightness of the headphones or the compression against my ears.    The batteries and headband have fabric kind of material that would get dirty after a while. They’re not removable, so how would I clean them? Sweat, grease and hair products would probably build up on and make it dirty.    switching between noise cancellation and transpar

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ernables
Gold Level Contributor
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dyrt54Rookie Member
asked in General Discussion
Ontrac ANC or no noise cancellation during a call

I just got my Ontracs yesterday coming from 3 years of AirPod maxes.if we put aside the loss of being in the  “Apple ecosystem” , the headphones are pretty great and the ANC is stronger in different situations.Unfortunately something that is a bit of a deal breaker is I can’t find a way to enable ANC or disable noise isolation during a phone call. I was at a train station trying to listen to a meeting and I couldn’t hear a thing… i had to switch to my handset. It felt like the headphones actually made things worse, the trains and people sounded louder and the voices coming through the call were quieter.i went through settings and can’t find a way to disable this “call adjustment” feature. How can I do it? as some further feedback, noting that I love the headphones:in general I get the feeling that Dyson and the app has taken away a lot of choice from the user(can’t change the what the buttons do, can’t disable the tap for noise isolation, only 3 eqs etc) plus this phone call issue.i un

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Jack
Dyson Community Manager
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sheetsheetsNovice Member
asked in General Discussion
Dyson Zone still unable to connect to LHDC

After some more attempts at getting my phone to recognize the LHDC codec on the Zone all my attempts have failed. My device does support LHDC and I have seen it connect to other audio devices with LHDC so I'm a bit lost on what to do. I know that there are some devices that require you to enable LHDC in their app but the MyDyson doesn't have that option either. My device should be able to detect and use that codec but for some reason the Zone is the only one that refuses to show me options apart from SBC and AAC. 

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
55 hours in the mind of a rockstar | Stormzy & DysonNEWS - HEADPHONES

 Introducing the Stormzy & Dyson collaboration.Spend 55 hours in the life of a rockstar with Stormzy, on one charge of his Dyson OnTrac™ headphones. Flights in. Nights out. Padel. Performing. Learn more 

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Jack
Dyson Community Manager
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gorg7778New Member
asked in General Discussion
Ontrac Noise Cancellation Increase Possible?

I love my Ontrac headphones overall, but was recently surprised when trying my girlfriend’s Apple iPod Max to discover that their noise cancellation is much stronger. Is there a way now, or future software or firmware update that would allow a user to increase the noise reduction db level? Thank you.

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Jack
Dyson Community Manager
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Ben200299Rookie Member
asked in General Discussion
Can I use Dyson OnTrac headphones with a wired connection?

Hello!I have a question about the Dyson OnTrac before purchasing it.does it fit for dj’s?does it have a cable connection?thank you![Moderation edit - title updated]

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MollysoloNovice Member
asked in General Discussion
Dyson Ontrac new software update released

Hi, I was wondering if there is a “changelog” or list that could give us users some information about the recently released software update? Thanks!

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dziukNew Member
asked in General Discussion
Would Dyson OnTrac headphones work on Windows?

I am considering buying Ontrac headphones, but I would need them do be working with my PC too - especially to use them for online calls so I need both speakers and mic do be working. Does it?

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
The engineering story behind the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 Kind to your ears. Tough by design.Watch as our engineers delve into all things Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range – for sound you can feel.Designed with comfort in mind, the headphones feature soft microfibre ear cushions and up to 55 hours of battery life.So you can enjoy your music, non-stop. Learn more 

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Jack
Dyson Community Manager
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Gold Level Contributor
MorcmanGold Level Contributor
asked in General Discussion
Dyson OnTrac software update

Hi there,just spotted a newer software version for the dyson ontracs. Are there any release notes for 571HPF.01.06.001.009?Thanks a heap!

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Jack
Dyson Community Manager
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