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General Discussion

Got a general query about your Dyson OnTrac™ or Dyson Zone™ headphones? Get an answer from the Community here.

  • 43 Posts
  • 202 Replies
43 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Jake Dyson introduces the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 We’re proud to introduce the Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Watch as Jake Dyson explains the engineering journey that led to the Dyson OnTrac™ headphones. From our origins developing quiet vacuuming technology, to our expansion into making advanced noise cancellation for the Dyson Zone™ noise-cancelling headphones.Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Dyson OnTrac™ headphonesChoose from four colourways - CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar. Customise with additional ear cushions and outer caps to create your own signature combination.  Features Engineered for all day comfortSoft microfibre ear cushions, even weight distribution and optimised clamp force. Tested on diverse head sizes for a comfortable fit.  Add more cushions and capsMake your headphones your own. Choose from additional ear cushions and outer

2535
ernables
Silver Level Contributor
2 months ago
A
Anonymous
published in General Discussion
Dyson Zone - Unboxing/ReviewSPOTLIGHTED POST

I came across this community while scrolling on Reddit! Great to see the Zone’s featured. Very extensive information, I specifically like the Dyson Zone™️ headphones: Getting started | Dyson Community post. I’m sure there’s a bunch of you already on Reddit, so you might have seen this review already. I thought I'd share it either way. (Dyson Zone) Love these things, the Air Purification works amazingly..“The sound quality is better than the AirPods Max. The weight of the headphones do not bother me at all. I have had them on my head for over 6 hours with no pressure points.Included cables are excellent quality with the ability to Charge and listen at the same time while wired.No noticeable delay in audio, able to watch videos and movies.” 

39912
ernables
Silver Level Contributor
1 year ago
ernables
Silver Level Contributor
ernablesSilver Level Contributor
posted in General Discussion
Dyson Zone Absolute+ air-purifying headphones review (non-influencer)

Figured I'd lend my non youtube/social media influencer review on these cans. I bought them with my own bread and I don't have any compensation from Dyson or anyone.I've had mine closing on two weeks now. My daily cans are AKG N90Q. Those are also big. I've never used apples earphones so can't compare but the dyson is on par with the ANC of the AKGs.The ear cups feel like marshmallows around your ears and the weight is uniform. They are not heavy to me and I can wear them for longer than an hour with no headaches or neck pain, they don't feel like your head is in a vice.Battery life is not the greatest when you run the filter on moderate, which is the max setting. Dyson mention this in their documentation so it's not a shock. If no music is playing, you hear a subtle whirrrrrr of the fans when the filter is on low/auto/siting. If you play classical music and you have the filter on the highest setting, you may hear some white noise from the fan. I'm a fan (no pun) of Philip Glass and on

15
ernables
Silver Level Contributor
1 year ago
Z
ztaalmanNovice Member
posted in General Discussion
Dyson Zone Parts, App, and Feedback!

Hi all,Thank you for having me. Loving my Zone so far. Wish I was able to get the Absolute+ for the copper colored mask and extras. Dyson should sell the extras, or at least the airplane aux cable w/ charging. Would love if you’d sell the Absolute+ mask too, I see having extra masks as being valuable!Secondly, I know it’s quite soon, but I’d like to understand the filter life and replacement cost. I cannot find the filters on Dyson even when navigating to “replace” through the app. Hoping they’re reasonable as the price tag for the Zone is a little hefty.Lastly, if app devs could allow you to further customize the audio equalizer, that’d be totally killer. Other suggestions, maybe a battery life estimation before the purification turns off.Loving these flashy, innovative headphones - as I’ve seen and agree, THE AIR SMELLS GOOD.Thanks!

14
bclark107
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General Discussion
Dyson Zone™️ headphones: Getting startedHEADPHONES - TUTORIAL

In this article we take a look at just how to get started with the Dyson Zone™️ headphones.As the headphone have two unique features, the Purification and Visor, and the Joystick controls, we’ve brought our two ‘Getting Started’ videos into one place. These videos are designed to help you become familiar with the headphones, whilst covering the unboxing, assembly, operation, audio functions, and the process of pairing them to a device. To get started, simply click on the videos below.  Purification and Visor on the headphonesTo become familiar with the purification in the headphones and get it set up, we recommend follow the instructional steps in the ‘Getting started with your Dyson Zone™ – purification’ video.  Joystick control and other audio featuresThe Dyson Zone™ headphones have a joystick audio controller on the back of the right ear cup. This feature allows the wearer to play, pause, control volume, fast-forward, rewind, and skip audio tracks, as well as use Voice assistants to

2452
A
1 year ago
M
Bronze Level Contributor
MorcmanBronze Level Contributor
asked in General Discussion
Dyson OnTrac software update

Hi there,just spotted a newer software version for the dyson ontracs. Are there any release notes for 571HPF.01.06.001.009?Thanks a heap!

1
M
7 hours ago
M
MollysoloRookie Member
asked in General Discussion
Dyson Ontrac new software update released

Hi, I was wondering if there is a “changelog” or list that could give us users some information about the recently released software update? Thanks!

0
M
18 hours ago
D
dziukNew Member
asked in General Discussion
Would Dyson OnTrac headphones work on Windows?

I am considering buying Ontrac headphones, but I would need them do be working with my PC too - especially to use them for online calls so I need both speakers and mic do be working. Does it?

6
G
4 days ago
M
Bronze Level Contributor
MorcmanBronze Level Contributor
asked in General Discussion
Dyson OnTrac headphones - maximum audio quality wired

Hi all,is there any info on what maximum audio quality the Dyson OnTrac’s DAC is capable of, especially when connected wired via the Dyson USB-C to 3,5mm cable (i.e. 24 Bit/48 kHz)? I am experiencing a noticeable difference when hearing music wired vs wireless. But it would be nice to know what quality the device can handle. Thanks a heap![Moderation edit - title updated]

2
M
Bronze Level Contributor
7 days ago
N
Nope.Rookie Member
asked in General Discussion
OnTrac - head size

Considering purchasing the OnTrac headphones but I have a tiny head and no headphones fit. When I put the ear cups in the correct position there is a large gap between my head and the headband, or if I put the headband on my head the ear cups are too low.The product description says tested on a variety heads but no one can tell me what the minimum size it will fit.My head size from middle of ear (where middle of cup should sit) over the top of my head to other ear is 32cm. Can anyone tell me if this is too small?Thanks

3
ernables
Silver Level Contributor
13 days ago
M
markbookNew Member
asked in General Discussion
Will dyson zone be updated again? Or has it been EOL?

Will there be new updated features in 2024?

2
Jack
Dyson Community Manager
14 days ago
0
0903prrRookie Member
asked in General Discussion
Is it possible to turn on ANC when on a phone call?

I absolutely love my OnTrac headphones. When on a phone call transparency mode seems to automatically turn on. I tried double tapping to turn on isolation mode but it doesn't seem to work. Transparency mode amplifies the outside noise and makes it hard to hear the caller. Hopefully there is a solution or an update to fix this coming?

2
0
1 month ago
0
0903prrRookie Member
posted in General Discussion
OnTrac suggestion... Reverse charging!

I don't know if Dyson engineers read the community posts, but in the off chance they do I just want to throw out a suggestion.  The OnTrac headphones have best in class battery life. What if they could also serve as a external battery for one's phone. Samsung have the ability to send a charge as well as receive.  I think this would be an amazing feature. 

1
Jack
Dyson Community Manager
1 month ago
L
LiamgdNew Member
asked in General Discussion
Dyson OnTrac double tap outer earcup not consistent

Hello,I have notice that 40% to 50% of the time double tap to change between ANC to transparency is working, has anyone else experienced this or found a solution? kind regards, [Moderation edit - title updated]

1
Jack
Dyson Community Manager
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson OnTrac™ - Headphones, remasteredNEWS - HEADPHONES

 Introducing Dyson OnTrac™ - Headphones, remastered. We’re proud to introduce the Dyson OnTrac™ headphones. With advanced Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Choose from four colourways, CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar.Customise with additional ear cushions and outer caps to create your own signature combination. Learn more 

3055
K
1 month ago
michaelphotog
michaelphotogNovice Member
asked in General Discussion
How comfortable are the Dyson OnTrac headphones?

Are they comfortable for long listening sessions? Any tips on improving the fit?

5
ernables
Silver Level Contributor
1 month ago
T
terrynealRookie Member
asked in General Discussion
frustrated

My headphones broke and I returned them. It’s now 3 weeks plus and despite 3 calls I’m getting no answers or an exchange. And now they’ve redesigned the headphones. This customer experience is awful.  I want to return the product and be done with Dyson. How do I do this? It’s so frustrating. 

1
Jack
Dyson Community Manager
1 month ago
OlderThanTime
OlderThanTimeRookie Member
asked in General Discussion
Dyson OnTrac headphones

Can’t understand why it is Dyson makes it so difficult to get our questions answered, dial the 0800-number and if our question is least bit difficult the line is cut straight to the call survey.What are the inner dimensions of the ear cushions? really need to know this given how uncomfortable it is wearing headphones where the ear cushion does not completely encase my ears Additional ear cushions and outer caps sold separately - fantastic. Now, if only I can find a link to the webpage to see ‘how much’ ...Just my thoughts before I go splashing out £449.99Thank-youPS Ah, so we type ‘ea’ in Search amd there we have it, Ear cushions, magic. £49.99? that’s on the high side. Sincerely hope they’ll be lasting a lot longer than the 14-months I’m getting with my current headphones ...

4
Jack
Dyson Community Manager
2 months ago
S
sheetsheetsRookie Member
asked in General Discussion
Dyson Zone LHDC problem

My phone supports LHDC but the only options I have are SBC and AAC. I don't know how to address this problem since there aren't a lot of info regarding the Zone out there. 

3
Jack
Dyson Community Manager
2 months ago
H
hhsueyNovice Member
asked in General Discussion
Dyson Headphones - Why are there still no replacement filters after 2-months?

I purchased the headphones over 2 months ago, and saw that there were no replacements then. There are still none, at least in the USA. https://www.dyson.com/support/headphones/zone Is there an ETA? @Stuart 

18
H
4 months ago
N
nitokitNovice Member
asked in General Discussion
Dyson Zone battery drains when not using

I’ve been using Dyson zone for a few months, but I noticed the battery drains quite fast when I do not use it.For example, it has around 80% battery when I last use it. After around 5 days of not using it, the battery drains to 20%. This means I need to charge it regularly, even when not using. I suspect my Dyson zone has a faulty auto pairing function. When I look at my ipad and iPhone, it is frequently paired with it even when I disconnected it and turn off the Dyson zone.Is there any way I can turn off the auto pairing function? Or is there any other ways I can attempt so that my Dyson zone battery do not drain when not in use? This is so super annoying and I wonder if my Dyson zone is faulty or that this battery drainage symptom is a feature….

8
ernables
Silver Level Contributor
4 months ago
easondeguzman
easondeguzmanNew Member
asked in General Discussion
Dyson Zone Absolute Not Charging / Turning On - Red LED Blinking

I bought my Dyson Zone Headphones for my birthday in Australia last March 2024 and now come May 2024 its broken. It just flashes red when plugged in, and holding the airflow button just lights up the white LED for 2 seconds and turns off rightafter.  The problem is that I live in the Philippines and the local Dyson here doesn’t support the Dyson Zone for repair or even at least a checkup. Hope someone can help me cause spending $900 AU / Php38,000 for using the device in less than 2 months feels very heavy. I was suppose to review this for my blog, and looks like I won’t be able to do so for now.  Thanks 

2
Jack
Dyson Community Manager
4 months ago
J
joenni.abreuNew Member
asked in General Discussion
Why do headphones only come in one ugly color?

As amazing as the features of the Dyson headphones sound, the color alone is enough to prevent me from purchasing. Why can’t Dyson create headphones in a variety of colors? Personally, the Blush/Copper color that the new hair tools come in is absolutely beautiful. Why not make pink headphones as well? I’d purchase those in a heartbeat. Any thoughts?

2
Jack
Dyson Community Manager
5 months ago
W
W15ardNovice Member
asked in General Discussion
Dyson zone with a generic USB-C to 3.5mm cable

Hello Everyone, New owner of a Dyson Zone (not the Absolute+ model) and really enjoying the headphones. The build quality is top notch, the noise cancelling on par with top tier headphones and sound signature very balanced, airy and quite neutral.As stated in the title I bought the normal model without the travel 3.5mm cable and adapter. The Dyson cable and travel adapter are out of stock everywhere so I decided to acquire a standard (non Dyson) USB-C to 3.5mm audio jack but it seems that the headphones do not recognise it. The generic cable works with other headphones I have. Can someone confirm if the headphones only work with the Dyson cable and adapter or if we can use a third party cable? If it only works with the Dyson cable, where can we buy the cables as they are not available anywhere that I can find.It may also be worthwhile to update the documentation as I did not find anything covering the topic other than one post on this forum showing the setup to listen to airplane enter

9
Jack
Dyson Community Manager
6 months ago
K
kevoRookie Member
asked in General Discussion
Come Dyson be fair to loyal customer

Hi DysonCan you please help me in understanding why the first purchase of Dyson headphone were £899 now you offering 2 headphones for 899HELP me understandLoyal Customer

2
Henry0918
6 months ago
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