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General Discussion

Got a general query about your Dyson OnTrac™ or Dyson Zone™ headphones? Get an answer from the Community here.

  • 51 Posts
  • 246 Replies
51 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Jake Dyson introduces the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 We’re proud to introduce the Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Watch as Jake Dyson explains the engineering journey that led to the Dyson OnTrac™ headphones. From our origins developing quiet vacuuming technology, to our expansion into making advanced noise cancellation for the Dyson Zone™ noise-cancelling headphones.Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Dyson OnTrac™ headphonesChoose from four colourways - CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar. Customise with additional ear cushions and outer caps to create your own signature combination.  Features Engineered for all day comfortSoft microfibre ear cushions, even weight distribution and optimised clamp force. Tested on diverse head sizes for a comfortable fit.  Add more cushions and capsMake your headphones your own. Choose from additional ear cushions and outer

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ernables
Silver Level Contributor
3 months ago
A
Anonymous
published in General Discussion
Dyson Zone - Unboxing/ReviewSPOTLIGHTED POST

I came across this community while scrolling on Reddit! Great to see the Zone’s featured. Very extensive information, I specifically like the Dyson Zone™️ headphones: Getting started | Dyson Community post. I’m sure there’s a bunch of you already on Reddit, so you might have seen this review already. I thought I'd share it either way. (Dyson Zone) Love these things, the Air Purification works amazingly..“The sound quality is better than the AirPods Max. The weight of the headphones do not bother me at all. I have had them on my head for over 6 hours with no pressure points.Included cables are excellent quality with the ability to Charge and listen at the same time while wired.No noticeable delay in audio, able to watch videos and movies.” 

41112
ernables
Silver Level Contributor
1 year ago
ernables
Silver Level Contributor
ernablesSilver Level Contributor
posted in General Discussion
Dyson Zone Absolute+ air-purifying headphones review (non-influencer)

Figured I'd lend my non youtube/social media influencer review on these cans. I bought them with my own bread and I don't have any compensation from Dyson or anyone.I've had mine closing on two weeks now. My daily cans are AKG N90Q. Those are also big. I've never used apples earphones so can't compare but the dyson is on par with the ANC of the AKGs.The ear cups feel like marshmallows around your ears and the weight is uniform. They are not heavy to me and I can wear them for longer than an hour with no headaches or neck pain, they don't feel like your head is in a vice.Battery life is not the greatest when you run the filter on moderate, which is the max setting. Dyson mention this in their documentation so it's not a shock. If no music is playing, you hear a subtle whirrrrrr of the fans when the filter is on low/auto/siting. If you play classical music and you have the filter on the highest setting, you may hear some white noise from the fan. I'm a fan (no pun) of Philip Glass and on

50115
ernables
Silver Level Contributor
1 year ago
Z
ztaalmanNovice Member
posted in General Discussion
Dyson Zone Parts, App, and Feedback!

Hi all,Thank you for having me. Loving my Zone so far. Wish I was able to get the Absolute+ for the copper colored mask and extras. Dyson should sell the extras, or at least the airplane aux cable w/ charging. Would love if you’d sell the Absolute+ mask too, I see having extra masks as being valuable!Secondly, I know it’s quite soon, but I’d like to understand the filter life and replacement cost. I cannot find the filters on Dyson even when navigating to “replace” through the app. Hoping they’re reasonable as the price tag for the Zone is a little hefty.Lastly, if app devs could allow you to further customize the audio equalizer, that’d be totally killer. Other suggestions, maybe a battery life estimation before the purification turns off.Loving these flashy, innovative headphones - as I’ve seen and agree, THE AIR SMELLS GOOD.Thanks!

20814
bclark107
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General Discussion
Dyson Zone™️ headphones: Getting startedHEADPHONES - TUTORIAL

In this article we take a look at just how to get started with the Dyson Zone™️ headphones.As the headphone have two unique features, the Purification and Visor, and the Joystick controls, we’ve brought our two ‘Getting Started’ videos into one place. These videos are designed to help you become familiar with the headphones, whilst covering the unboxing, assembly, operation, audio functions, and the process of pairing them to a device. To get started, simply click on the videos below.  Purification and Visor on the headphonesTo become familiar with the purification in the headphones and get it set up, we recommend follow the instructional steps in the ‘Getting started with your Dyson Zone™ – purification’ video.  Joystick control and other audio featuresThe Dyson Zone™ headphones have a joystick audio controller on the back of the right ear cup. This feature allows the wearer to play, pause, control volume, fast-forward, rewind, and skip audio tracks, as well as use Voice assistants to

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1 year ago
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Mo_004Novice Member
posted in General Discussion
dyson ontrac review and issues!!

I’ve recently purchased the Dyson OnTrac and have been using them for 2 weeks now. I tried to look into reviews however most reviews were sponsored/promoted posts, so finding honest reviews was quite difficult. Couple concerns I have with the headphones are: sweat condensation build up in the inner ear cushion. I’m not sure if these are sweat proof but I found that when I removed the cushion, there seems to be a lot of condensation inside. Would this damage the headphones in the long run?    Not the most comfortable headphones.  I personally couldn’t use this for more than 20 minutes before my ears would start to hurt and ache. I’m not sure if it’s the tightness of the headphones or the compression against my ears.    The batteries and headband have fabric kind of material that would get dirty after a while. They’re not removable, so how would I clean them? Sweat, grease and hair products would probably build up on and make it dirty.    switching between noise cancellation and transpar

431
ernables
Silver Level Contributor
9 days ago
D
dyrt54Rookie Member
asked in General Discussion
Ontrac ANC or no noise cancellation during a call

I just got my Ontracs yesterday coming from 3 years of AirPod maxes.if we put aside the loss of being in the  “Apple ecosystem” , the headphones are pretty great and the ANC is stronger in different situations.Unfortunately something that is a bit of a deal breaker is I can’t find a way to enable ANC or disable noise isolation during a phone call. I was at a train station trying to listen to a meeting and I couldn’t hear a thing… i had to switch to my handset. It felt like the headphones actually made things worse, the trains and people sounded louder and the voices coming through the call were quieter.i went through settings and can’t find a way to disable this “call adjustment” feature. How can I do it? as some further feedback, noting that I love the headphones:in general I get the feeling that Dyson and the app has taken away a lot of choice from the user(can’t change the what the buttons do, can’t disable the tap for noise isolation, only 3 eqs etc) plus this phone call issue.i un

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Jack
Dyson Community Manager
15 days ago
S
sheetsheetsNovice Member
asked in General Discussion
Dyson Zone still unable to connect to LHDC

After some more attempts at getting my phone to recognize the LHDC codec on the Zone all my attempts have failed. My device does support LHDC and I have seen it connect to other audio devices with LHDC so I'm a bit lost on what to do. I know that there are some devices that require you to enable LHDC in their app but the MyDyson doesn't have that option either. My device should be able to detect and use that codec but for some reason the Zone is the only one that refuses to show me options apart from SBC and AAC. 

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S
19 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
55 hours in the mind of a rockstar | Stormzy & DysonNEWS - HEADPHONES

 Introducing the Stormzy & Dyson collaboration.Spend 55 hours in the life of a rockstar with Stormzy, on one charge of his Dyson OnTrac™ headphones. Flights in. Nights out. Padel. Performing. Learn more 

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I1Youn
20 days ago
G
gorg7778New Member
asked in General Discussion
Ontrac Noise Cancellation Increase Possible?

I love my Ontrac headphones overall, but was recently surprised when trying my girlfriend’s Apple iPod Max to discover that their noise cancellation is much stronger. Is there a way now, or future software or firmware update that would allow a user to increase the noise reduction db level? Thank you.

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Jack
Dyson Community Manager
27 days ago
B
Ben200299Rookie Member
asked in General Discussion
Can I use Dyson OnTrac headphones with a wired connection?

Hello!I have a question about the Dyson OnTrac before purchasing it.does it fit for dj’s?does it have a cable connection?thank you![Moderation edit - title updated]

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G
1 month ago
M
MollysoloNovice Member
asked in General Discussion
Dyson Ontrac new software update released

Hi, I was wondering if there is a “changelog” or list that could give us users some information about the recently released software update? Thanks!

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M
1 month ago
D
dziukNew Member
asked in General Discussion
Would Dyson OnTrac headphones work on Windows?

I am considering buying Ontrac headphones, but I would need them do be working with my PC too - especially to use them for online calls so I need both speakers and mic do be working. Does it?

19512
G
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
The engineering story behind the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 Kind to your ears. Tough by design.Watch as our engineers delve into all things Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range – for sound you can feel.Designed with comfort in mind, the headphones feature soft microfibre ear cushions and up to 55 hours of battery life.So you can enjoy your music, non-stop. Learn more 

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Jack
Dyson Community Manager
1 month ago
M
Gold Level Contributor
MorcmanGold Level Contributor
asked in General Discussion
Dyson OnTrac software update

Hi there,just spotted a newer software version for the dyson ontracs. Are there any release notes for 571HPF.01.06.001.009?Thanks a heap!

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Jack
Dyson Community Manager
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson x RAYENEWS - WEARABLES

 Introducing our Dyson Global Ambassador, RAYE.The iconic, independent singer/songwriter who broke records at the BRITs with an unprecedented six awards, becoming the first female artist to win Best Songwriter.See how RAYE blocks out noise with Dyson OnTrac™ headphones, allowing her imagination to flow freely and create a melody, uninterrupted.Hear RAYE. Her way. Learn more 

1101
ernables
Silver Level Contributor
1 month ago
M
Gold Level Contributor
MorcmanGold Level Contributor
asked in General Discussion
Dyson OnTrac headphones - maximum audio quality wired

Hi all,is there any info on what maximum audio quality the Dyson OnTrac’s DAC is capable of, especially when connected wired via the Dyson USB-C to 3,5mm cable (i.e. 24 Bit/48 kHz)? I am experiencing a noticeable difference when hearing music wired vs wireless. But it would be nice to know what quality the device can handle. Thanks a heap![Moderation edit - title updated]

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M
Gold Level Contributor
1 month ago
N
Nope.Rookie Member
asked in General Discussion
OnTrac - head size

Considering purchasing the OnTrac headphones but I have a tiny head and no headphones fit. When I put the ear cups in the correct position there is a large gap between my head and the headband, or if I put the headband on my head the ear cups are too low.The product description says tested on a variety heads but no one can tell me what the minimum size it will fit.My head size from middle of ear (where middle of cup should sit) over the top of my head to other ear is 32cm. Can anyone tell me if this is too small?Thanks

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ernables
Silver Level Contributor
1 month ago
M
markbookNew Member
asked in General Discussion
Will dyson zone be updated again? Or has it been EOL?

Will there be new updated features in 2024?

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Jack
Dyson Community Manager
1 month ago
0
0903prrRookie Member
asked in General Discussion
Is it possible to turn on ANC when on a phone call?

I absolutely love my OnTrac headphones. When on a phone call transparency mode seems to automatically turn on. I tried double tapping to turn on isolation mode but it doesn't seem to work. Transparency mode amplifies the outside noise and makes it hard to hear the caller. Hopefully there is a solution or an update to fix this coming?

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0
2 months ago
0
0903prrRookie Member
posted in General Discussion
OnTrac suggestion... Reverse charging!

I don't know if Dyson engineers read the community posts, but in the off chance they do I just want to throw out a suggestion.  The OnTrac headphones have best in class battery life. What if they could also serve as a external battery for one's phone. Samsung have the ability to send a charge as well as receive.  I think this would be an amazing feature. 

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Jack
Dyson Community Manager
2 months ago
L
LiamgdNew Member
asked in General Discussion
Dyson OnTrac double tap outer earcup not consistent

Hello,I have notice that 40% to 50% of the time double tap to change between ANC to transparency is working, has anyone else experienced this or found a solution? kind regards, [Moderation edit - title updated]

411
Jack
Dyson Community Manager
2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson OnTrac™ - Headphones, remasteredNEWS - HEADPHONES

 Introducing Dyson OnTrac™ - Headphones, remastered. We’re proud to introduce the Dyson OnTrac™ headphones. With advanced Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Choose from four colourways, CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar.Customise with additional ear cushions and outer caps to create your own signature combination. Learn more 

3235
K
3 months ago
michaelphotog
michaelphotogNovice Member
asked in General Discussion
How comfortable are the Dyson OnTrac headphones?

Are they comfortable for long listening sessions? Any tips on improving the fit?

775
ernables
Silver Level Contributor
3 months ago
T
terrynealRookie Member
asked in General Discussion
frustrated

My headphones broke and I returned them. It’s now 3 weeks plus and despite 3 calls I’m getting no answers or an exchange. And now they’ve redesigned the headphones. This customer experience is awful.  I want to return the product and be done with Dyson. How do I do this? It’s so frustrating. 

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Jack
Dyson Community Manager
3 months ago
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