Hi all,
New owner of the Zone! I noticed that my audio does not play unless I press the left side into my ear or I place my finger directly on the driver. If I wear them backwards (air vents facing behind me, R on left ear and L on right ear), it works fine. I’ve tried to recalibrate the headphones, but I’m constantly getting a Calibration Failed error.
Any suggestions?
Hi
Welcome to the Dyson Community!
Sorry to hear you’re experiencing an issue like this with your Dyson Zone
headphones. It’s very unusual that recalibration hasn’t worked for you and resolved this.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your headphones charged and easily to hand. If a replacement is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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