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Dyson Zone software Update

  • January 31, 2025
  • 5 replies
  • 80 views

  • Novice Member
  • 2 replies

Is there a way of making the Dyson zone headphones do a software update? If I click on the recalibration in settings it says ‘software update needed’ but the app isn’t offering me a way to do the update. 

Best answer by Jack

Hi ​@GregJ,

Welcome to the Dyson Community and thanks for letting us know about this.

I’ve spoken with our software team about this for you. The software update functionality was temporarily unavailable, but if you try connecting your Dyson Zone™ headphones to the MyDyson™ app now, you should be able to install the update, and then complete your recalibration.

Let us know if this doesn’t work for you!

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5 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • Answer
  • February 10, 2025

Hi ​@GregJ,

Welcome to the Dyson Community and thanks for letting us know about this.

I’ve spoken with our software team about this for you. The software update functionality was temporarily unavailable, but if you try connecting your Dyson Zone™ headphones to the MyDyson™ app now, you should be able to install the update, and then complete your recalibration.

Let us know if this doesn’t work for you!


  • Author
  • Novice Member
  • 2 replies
  • February 10, 2025

Worked perfectly, Thanks Jack 


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • February 10, 2025

Hi ​@GregJ,

No worries - glad we could help you here! 😀


  • Author
  • Novice Member
  • 2 replies
  • February 10, 2025

One last question Jack, how can I buy spare filters for the Zone? Unavailable online 

Thanks, Greg 


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2008 replies
  • February 10, 2025

Hi ​@GregJ,

For spare parts not listed online, our Customer Care experts should be able to take your order via Live Chat or the Helpline. So feel free to reach out via Dyson.com for some assistance with this. 


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