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General discussion

Got a query that's pretty general about your Dyson air treatment machine? Get an answer from the Community here.

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76 Topics

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letmeseeuNew Member

posted in General discussion

US - UL 1278 heating solution - Suggestion

Now I know a lot of us people in the USA can’t control heating via app because of safety concerns, but what if Dyson created a bluetooth system so that if it detects that you’re at least in range of the device. That way we can atleast turn on the heater while we’re in the house. Won’t be a solution for those who want to warm up the room in advance though, just for convenience in house.

8 days ago

MertNew Member

posted in General discussion

Resolving issues with my Dyson TP04 air cleaner

Hey everyone,I wanted to share my experience with my Dyson TP04 EU/CH Wh/Sv 310130-01 air cleaner, which I bought at Jul 2020. Unfortunately, the device stopped turning on about six months ago, even though I barely used it. I took it to an authorized service center, and they said they could replace it with a different model without wireless features for 4000 TL.I have a few issues with this whole situation that I want to bring up. First of all, my original device had wireless features, which I thought were pretty essential. Secondly, the authorized service center couldn't give me a specific diagnosis of what was wrong with the device, so I don't even know what I'm paying for.I also have asthma, so I really rely on my Dyson vacuum cleaner and air cleaner to keep my air clean and healthy. It's frustrating that my air cleaner broke down for seemingly no reason and that I couldn't get any help.Has anyone else had this experience? What did you do to resolve it? I'd love to hear your thought

16 days ago

limiNJRookie Member

published in General discussion

Considering an upgrade to the Dyson Purifier Hot + Cool, any recommendation?SPOTLIGHTED POST

I own two of AM09 hot + cold tower. I was thinking of buying the HP01 purifying heater. Anyone have one and loves it? As reviews online are mixed. Thank you.

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16 days ago

M4ffwNovice Member

asked in General discussion

Dyson HP04 - Air Quality Sensor Fault/No Humidity Reading

Good afternoon, This is a bit of a long one but I’m open to any suggestions at this point! Essentially, I bought this machine from Dyson in August 2022 and upon unboxing and using the machine I became aware that certain functionality wasn’t working - primarily the ‘auto’ functionality available through the app or controller.I raised this with Dyson within the first 14 days or so of receipt, they said they would swap it and arranged a delivery date. On the ‘delivery date’ for the swap, nothing happened. I therefore boxed the machine up and it has been sitting in my house (boxed) waiting for a replacement since August 2022. I contacted the team multiple times during that period, via Whatsapp, live chat, phone, trustpilot and even down the route of a ‘complaint’ - long story short, it never got fixed as they had no like-for-like machine in stock to ‘swap’ mine with and basically said there was nothing they could do.This month I gave up waiting for it to be swapped, so I asked for a repair

22 days ago

littlejack101Novice Member

asked in General discussion

Purifier - DP04 - Can't reset filters using the MyDyson App

DP04 arrived on Monday - filters installed but the Dyson app shows 0% and ‘Filter Management’ is greyed out. New filters are on the way from Dyson but I don’t see how that will fix the issue. I have tried to reset on the remote but it does not update the app. (Moderation Edit - Tags Updated)

1 month ago

domwildRookie Member

posted in General discussion

Dyson cool+Heat+Formaldehyde Model - Cooling and heating Amp feedback

Cooling Mode: Perhaps Dyson should not call it a “Cool and Heat” model as it is not an air conditioner and it also does not have a Peltier unit for cooling. Perhaps “Heat and Fan” might be a better description. It cools due to the wind chill on your skin from a fan action. Heating Mode: I used an Arlec WiFi relay with energy management function and connected it to a 10A socket and the Dyson was then plugged in to check its consumption. I slowly increased the fan speed using the heating mode and saw the Amps creeping up well beyond the 10A for which the unit is rated until the Arlec let go a blinding flash and now lost the Amp and Watt measuring capability. The Arlec was rated to 10A and blew, so there is a definite engineering problem with the Heat mode. (Edited by moderator - Tags Added/Title Updated)

1 month ago

primalmomRookie Member

asked in General discussion

Where can I buy this Heater Purifier?

Can anyone please tell me where I can find this exact model? The link the have goes to amazon but I don’t think it’s identical to what they have in the video, or is it? Is it for sale some place other than amazon? (Moderation Edit - Title Updated)

1 month ago

PiseesNew Member

asked in General discussion

Purifier - HP04 turns off even though no timer is set.

The unit turna off permanantly after some period of time. Every morning I have to turn it back on. Any ideas why?

1 month ago

Nickbennett1234New Member

asked in General discussion

Is it possible to swap power adapters for air treatment machines?

My family and I are currently living in Europe and we would like to purchase a air treatment device but want to ensure it will work when we go back to America. Based on my research they aren’t dual voltage devices, but can we just swap the European power adapter for a US version when the time comes? (Moderation Edit - Tags Added/Title Updated)

1 month ago

PetraNew Member

asked in General discussion

Help! Where do I buy filters for my Purifier?

I have a Dyson Pure Cool Link™ desk air purifier in white/silver. That I got in 2019 and I need new filter for it and I don’t know where to get them from? (Moderation Edit - Tags Added/Title Updated)

1 month ago

erickswitchRookie Member

posted in General discussion

MyDyson App - Ukrainian App Store - Unavailable

Hello! I am from Ukraine and became a happy owner of PH04🥳 But I was very surprised that for Ukraine it is impossible to download MyDyson app😩 I had to register a new AppleID to install the app. I don't understand why there are such restrictions? You do not want people from Ukraine to use your equipment?) The application itself is not badly done, although it is a little crooked and sometimes stupid😕 Special thanks for the Russian language! Albeit partial. And it doesn't always fit on the screen. But it's nice to have it) I would also like HomeKit support I hope the application will be available in the Ukrainian App Store in the next update. Thank you!🙏

1 month ago

AwBNew Member

posted in General discussion

Wishlist for the next Air Purifiers range!

I’d like to put a few things on a wish list for the next version of the software.Expose all measured values to the third party systems so we can ask our smart speakers what the temperature, humidity, air quality, etc. is at the unit. Allow air quality threshold to be a trigger so our smart speaker system routines can turn on other smart devices.

2 months ago

cjltNew Member

asked in General discussion

Purifier Switching on by itself - Help?

My purifier is switching on by itself. It’s not on auto mode. Random times. Also it shows indoors temp as 0 degrees (I’m in Perth and it’s 35 degrees outside). Grateful for any feedback. (Moderator Edit - Tags Added)

2 months ago

HakushNew Member

posted in General discussion

Replacement Humidifier - Ongoing stock issue

Dear CommunityHave one of the original Cryptomic purifier humidifiers. First one stopped working and they send a second one and after few months that stopped working. On WhatsApp after hours they are like sorry we dont have any in stock and after months they said the same. THey wont let me send it back and wont give me a new one or give me store credit to buy a new one, wont let me downgrade just to a purifier. I have started tweeting and they say so sorry DM us and we take care of this and DM is not available? SInce the beginning I probably owned 6-7 vacuum s and several purifiers and never seen the company in such bad shape. Is the company in trouble? ANy one know how to get intouch with any one at the HQ? Thank you.

2 months ago

DomRookie Member

asked in General discussion

Suggestion - Kitchen extractor fan

Hi, is there any news on whether there are plans to produce a kitchen extractor fan? Either vented or recirculating? (Edited by moderator – Tags added)

2 months ago

PNW ExplorerNew Member

asked in General discussion

HP04 Model blowing heat & cooler air at same time?

Although I’m getting warm air blowing from the unit, the lower and upper areas of the air flow ar much cooler, it is not consistent warm air flow from the unit

2 months ago

Steve318aNovice Member

posted in General discussion

PH04 - High Pitched Buzz / Noise - Help

Hi All - I purchased a PH04 humidifier/purifier at the beginning of this year, and it has been a huge headache for me. I normally wouldn’t complain but with the amount of money I spent I think I deserve a better result. I am currently on my 4th unit - each one has after 3 developed a relatively loud high pitch buzzing noise, that I think can most accurately be described as comparable to the sound a cicada (more like 1,000 cicadas) makes. I use the purifier as a fan/humidifier overnight night in my bedroom, and the sound occasionally becomes loud enough to wake me up. It is most definitely not normal operation, because the fan makes an acceptable amount of noise for several weeks up to a few months before it starts happening. 2 of the units replaced outright right away, and the third one I sent to the repair center where it was found to be unrepairable and replaced again. While I do appreciate the replacement machines, it seems to me that the problem is widespread if 4 in a row have had

2 months ago

pseudofreud

asked in General discussion

Using Dyson's UK appliances in the US

Hi there, I will be shortly moving to the US from the UK and have a series of Dyson appliances which I would like to continue using. Most importantly I have a Dyson Pure Hot+Cool™ Black/Nickel that was purchased in the UK which is barely 2 years old. Can i use this in the US using a step up transformer? Or is there an exchange program at Dyson US which will enable me exchange the UK model with the equivalent US model? (Moderation Edit - Tags Added)

3 months ago

ChrisNorwichNovice Member

posted in General discussion

Dyson UK - WhatsApp Conversation - Failed repair visit

After no-one came to collect my broken unit as planned I was advised to contact Dyson via WhatsApp.(Modorator Edit - Sensitive information removed from image)

3 months ago

sandeepHP02Novice Member

posted in General discussion

Suggestion - Start/Schedule with last settings via Dyson App

In USA, as there is no HEAT controls in APP.I request for enhancement to start/Schedule Dyson with whatever settings set last time.Example, if I set temperature 72 in heat mode then when I start Dyson via app then it start with 72heat (Edited by moderator – Tags added)

3 months ago

mikeringNovice Member

asked in General discussion

PH3A Shutting Down

I have had my PH3A for four days now, and it’s great except for one problem. When I use both the humidifier and purifier on auto, after a while the unit will shut down completely and won’t power back on unless it sits for 15 or 20 minutes. The 24-hour logging resets, which would tell me it’s not an auto-shutoff feature. When switched to auto purify, the fan kicks up to max, and the only way I can have both the purifier and humidifier on (so far) is to have the purifier fan on a lower manual setting.

3 months ago

CharlieNew Member

asked in General discussion

How much energy does the Dyson Purifier Hot+Cool™ Formaldehyde uses?

3 months ago

steph3nRookie Member

posted in General discussion

I find the Dyson Pure Hot+Cool™ purifier fan heater very expensive to run!

Now the price of electricity in the UK has risen steeply I am finding the Dyson Pure Hot+Cool™ purifier fan heater very expensive to run! The heater warms the room a few degrees higher than requested then the cooling fan cuts in to cool the room down. The fan is quite cold when this happens! So the machine is constantly running - making it expensive to run. It would have been better to heat the room to the temp requested and only start heating again when the room temp drops same for the cooling fan.

3 months ago

zlebNew Member

asked in General discussion

Wrongly bought TP04 filter for TP07. Combi vs Dual filters

Accidentally bought Dyson Glass HEPA Replacement Filter For Dyson Pure Cool™ Tower/ Desk (For TP04/DP04), but I have a TP07 unit.It fits a little bit weird but could probably work if i push it. Will this be okay? (Edited by moderator – Tags added/Title amended)

3 months ago

etctNew Member

posted in General discussion

Purifier Heater (HP04) Pure Hot + Cool - Service center in Canada only accept drop off

Hi All,I got the HP04 Pure Hot + Cool, it starts to have whining noise few month ago then it stops working completely last week. So I contact Dyson Canada looking for a service center near me, then found out there is only one service center, across entire Canada, that can fix this model; BUT, they only accept drop off, can’t mail it in.I’m on the west coast, Vancouver BC and the service center is on the east coast, Mississauga Ontario. there is no way I can drop it off for the repair and I’m surprised there is nothing Dyson Canada can do about it. Mailing it in is not an option from this service center according to the customer service rep.Seems like I’m stucked with a broken machine even I’m willing to pay for the repair.Any suggestion? Thanks

3 months ago

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