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Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 382 Posts
  • 851 Replies
382 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson's three things to look for when choosing an air purifierTIPS - AIR TREATMENT

  When it comes to finding the right air purifier for your home, there are three fundamental features to look out for. At Dyson, we call them the three pillars of purification.Dyson Engineer Kathleen explains why it’s imperative that air purifiers sense, capture and project – to help clean the air of your indoor environment and remove airborne pollutants. Ideal for reducing your exposure to pollen - a leading cause of hay fever.Need further guidance on choosing the right Dyson Purifier for your needs? Try our Help Me Choose tool. Related Community topicsWhat are the common household pollutants?How Air Quality changes throughout the yearWhat is off gassing and what causes it?Aren't pollutants just outdoors?

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Jack
Dyson Community Manager
9 months ago
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vizNew Member
asked in General discussion
Dyson Hot + Cool

Hi,i recently purchased my hot+cool Dyson after using for a month I could see the thin silver layer everywhere in the living room. Anyone experienced the same? I am seeing this thin layer only after I started using Dyson any help is much appreciated. 

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5 hours ago
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yamNew Member
asked in General discussion
Help!

Hello, my husband bought me a Dyson Airwrap at a store in the United States for my birthday in October 2024 and in December the Dyson turned on a little red light and stopped working again. I am from the Dominican Republic and he is from the United States. Is there a way I can exchange my Dyson for another one or is there a way to fix it and get it working again? I await your response. Thank you very much.

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12 hours ago
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TABRookie Member
asked in General discussion
New Catalytic Filter on HP09

I saw an earlier thread about the new design catalytic filter. I wanted to clarify, should the additional pad on the new version be left inside the filter?  I wasn’t sure if it was part of the packaging - especially since none of Dyson’s promotional or user manual information shows it. Thanks

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2 days ago
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shaeeelynnNovice Member
asked in General discussion
Dyson is missing but says delivered

I ordered my Dyson air wrap on Black Friday and still have not received it, UPS said it was delivered but I came home that night and it was not there. I have contacted Dyson nonstop and was told 4 different occasions that I would receive an email about a refund in 24-48 hours, this went on for weeks and a month later I contacted again and they said the same thing, finally I demanded to speak to a manager and they told me that I cannot have a refund because UPS delivered it. I’ve since moved and have no way to see if my package is still floating around or if it’s finally been delivered. This customer service has been SO poor and so unprofessional. Now I’m out $600, what do I do now?? 

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2 days ago
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Sol521t3oNovice Member
asked in General discussion
my HP03 isn’t working properly

The normal function works fine but the heater doesn’t work and it has to be unplugged a significant amount of time and the time it takes to shut off is less than 10 minutes probably less than five also it randomly sets itself to 25° heating 

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Jack
Dyson Community Manager
5 days ago
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lardnicusNew Member
asked in General discussion
Black Nickel model no longer appearing in all

I recently bought a second hot cool fan in addition to my black nickel model, but since adding the new fan to the app, the black nickel fan no longer displays correctly, instead both fans show up white. Kinda strange! How do I fix this?

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7 days ago
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April_New Member
posted in General discussion
Worst customer service

I purchased the air purifier 2 month ago and I received the wrong item (floor dok for vacuum machine). I contacted customer service and they said they will start investigate with GLS shipping company. I wanted to return the wrong item dyson sent to me, and I wanted cancel the order or refund but they said they can’t. They said I have to wait 30-60 days for investigate result. I’ve waited 2 month and when I contacted dyson again, they asked me to contact GLS to close the case so they can give the resolution. I contacted GLS and they said there is NONE open case or ongoing investigate under my ordered tracking number. GLS rep also wondered why I contacted them by myself for this issue because dyson should be the one who fix this problem. I contacted dyson again today and they said they will file this case and it will take 35 days to give me resolution…… I also have contacted dyson customer service via email several times, but they just gave me the same answers over and over that they are

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Jack
Dyson Community Manager
12 days ago
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nhungdvhNew Member
asked in General discussion
Warranty Support in Germany

We purchased a Dyson Purifier Humidify+Cool Formaldehyde™ Humidifier PH04 directly from the Dyson website on 17/06/2023. However, since the summer of 2024, an error symbol is frequently displayed and the device no longer runs properly. After some research on the Dyson support page, we found out that it was a “pump rotor error” and followed your instructions to fix it. It only worked temporarily for a short time and then the fault reappeared.Since mid-December 2024, we have made a support request via Whatsapp, but still have not received a response. After checking out this community forum with the same topic, I have tried to sent an email to help@dyson.de, but then receiving an automatic reply that the mailbox is not monitored and I will not get any reply from that. Since my German is not really good to communicate directly via phone call, is there anyway that can help me to get warranty support for my purchased product? 

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Jack
Dyson Community Manager
12 days ago
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rschilkeRookie Member
asked in General discussion
Purifier Display - Exclamation Point

Looking for tech support for an HP-04 unit.Just purchased from someone who usedit a handful of times. It worked the first day andthen the dreaded 'exclamation point' displayed.Tried the remote power button while turning the uniton for 10 seconds and the night feature as well for 5 seconds.Still no good.

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12 days ago
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Juanrlp94New Member
asked in General discussion
Digits not showing on display

I have an old hot+cool device and the digits do not appear on the display anymore. The pic I attached should read 74.  I do not find a hatch for the sensor. I turned it off and on, cleaned it, nothing fixed it. 

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Jack
Dyson Community Manager
12 days ago
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MckeelawNew Member
asked in General discussion
Why does my TP02 turn off when in auto mode?

I set my TP02 air purifier to auto at night and when I wake up, it’s off with just a green a showing and the network icon. What’s wrong?

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Jack
Dyson Community Manager
12 days ago
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MattSNew Member
posted in General discussion
Dyson Air Purifier filter warning won't stop showing

After you change your filters, you have to hold down the night mode button on the remote control for 5 seconds. The onboard screen will show a countdown. I don't know why this is not in their article. And I don't know why these brilliant Engineers can't answer a simple question. But if you have changed the filters on your air purifier and the filter warning on the onboard screen is still showing, click the Moon shaped icon button on your remote control and hold it for 5 seconds. It will fix the problem. This is the real answer.

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13 days ago
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kevinbpark91New Member
asked in General discussion
Purifier Hot+Cool

Hello Dyson Commuunity,As I am planning to set a Hot+Cool Purifier on my computer desk beside the computer (left side), which one should I buy?Although I have a heater beside my chair, it will be awesome to buy one that can be both fan and heater.Is it safe to have a Hot+Cool purifier near me, tough, if I close door/window?I definitely need a fan as my room can be very hot when the sun is shiningAs it is challenging to filter purifier by myself I think, how long can we use until we have to filter it?Can we adjust the temperature of the purifier in celcius?Can purifiers be plugged in all tthe time while using it? Thanks, and God bless!! 

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K
15 days ago
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MattCourtneyNew Member
asked in General discussion
LOST PACKAGE......NO RETURNED CALLS......NO HELP WHATSOEVER...DYSON LIE TO YOU AND TELL YOU THEY WILL CALL YOU BACK AND NEVER DO.......WHAT HAS HAPPENED TO DYSON????

MY REPAIR RETURN (RETURN REF 38871276) WAS COLLECTED ON 26TH OCTOBER 2024, AND I HAVE NOT BEEN CONTACTED BY DYSON BY ANY MEANS SINCE…. I CALLED (7 MINUTES) ON 6TH DEC, WAS TOLD I WOULD BE CALLED BACK…..WASN’T…...THUS A LIE BY DYSON….I CALLED BACK, YES I CALLED BACK FOR 26 MINUTES, SENT PHOTOS AND SCREENSHOTS OF THE COLLECTION AND WAS PROMISED I WAOULD BE CALLED BACK WITHIN 48-72 HOURS….I WAS NOT….ANOTHER LIE FROM DYSONI THEN CALLED BACK ON 24TH DEC, 5 MINUTES, WAS TOLD I WOULD BE CALLED BACK WITHIN 24 HOURS…...I POINTED OUT THAT THE NEXT DAY WAS THE 25TH...IE CHRISTMAS DAY, TO WHICH I WAS TOLD I WOULD BE CALLED BACK ON THE 24TH OR 26TH…...I WAS NOT…….3RD LIE FROM DYSONI CALLED BACK ON THE 2ND JAN…..WAS TOLD I WOULD BE CALLED BACK WITHIN 24 HOURS….GUESS WHAT I HAVE NOT BEEN CALLED BACK…….LIE NUMBER 4 FROM DYSON……..DYSON…..PLEASE CONTACT ME AND RESOLVE THIS TERRIBLE SITUATION ASAP 

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16 days ago
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twotiredNew Member
asked in General discussion
AM09 Power Question

The remote wasn't working. Checked battery, which was low. Installed new battery. Nothing works. Power switch on heater does nothing, nor does the switch on the remote. 

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19 days ago
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MelodyCANew Member
posted in General discussion
Dyson is a Huge Disappointment!

 Absolutely no proper customer service or accountability! It has been 10 days since I placed my order, and it still hasn’t shipped. Customer service is a complete disaster—utterly clueless and just trying to brush you off with nonsense responses.I’ve contacted them twice now, and each time I was told, “If your order isn’t shipped within 24 hours, contact us again.” Why should I keep chasing you for my order? It’s been 10 days! Take responsibility, track my order, and keep ME updated. Call or email ME if there’s a delay. Isn’t that the least a so-called “big brand” should be capable of?And to top it off, I was promised a replacement for my humidifier over a year ago because it was defective. At the time, I was told it would be sent when it came back in stock. Guess what? A year later, not a word. I contacted customer service again, and now they’re questioning whether the issue even existed! After explaining everything AGAIN, they had the nerve to say they wouldn’t replace it anymore. Wh

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22 days ago
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lorisk528Rookie Member
asked in General discussion
Tank Undetected - Humidifier

I just put a new filter in my Dyson Purifier Humidifier and it was working fine for about 20 minutes, now I have a message tank undetected. The water tank is full and it is inserted properly but I can’t get it to work. This seems to be an ongoing problem and I have already had 1 machine replaced for this reason. Does anybody else have this problem and how is it resolved? Thanks in advance.lori(Edited by moderator – tags amended)

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22 days ago
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sarbianNew Member
asked in General discussion
Dyson Not Honoring Warranty

We have had the most unbelievable experience with Dyson after purchasing an air purifier/humidifier.  When it works, we love it.  But it first broke after 10 months of having it.  Working with Dyson was a total headache.  They eventually got our replacement after about 2 months.  Then, we started using the new one and about 11 months later, it broke again.  After the first one broke, they agreed to extend the warranty (even though I kjnow this is not their policy, but they did it).  I have included a screenshot of the email stating our warranty is active through 2025.  See below.  Now that the $900 machine has broke again, in under a year, they are telling us they never would agree to extend a warranty. We have spent hours and hours on the phone with them. Each time we ask for a supervisor, they tell us that one is not available and to call back. We won’t accept that.  Every time they ask us to call back, we say no.  We will wait. My wife is on the phone with them at this moment and th

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1 month ago
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Icetr4yNew Member
asked in General discussion
Dyson repair and customer support for TP07 air treatment maschine

Dear dyson community,I would like to take the opportunity to share my experience with Dyson customer service.My TP07 air purifier, purchased on December 14th, 2020, has recently started showing an exclamation mark on the display and has stopped working. It is not possible to reset it to factory settings. At least I was able to see the error codes on the display.I then contacted Dyson customer service. They told me that the repair would cost €125. So I paid the money and sent the device in. A few days later I received a message saying that the device was too old and therefore could not be repaired. I am very surprised that this has only now been noticed, since I had previously provided the serial number in writing. The device was sent back to me and the money for the repair is to be refunded. Unfortunately, this does not solve my problem. Dyson is now offering me a 25% discount in the web shop, but only on the "Big and quiet" devices, which cost almost twice as much!  In summary, I am v

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1 month ago
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FernandoRookie Member
asked in General discussion
Citric Acid Kit

Hi Everyone,Dyson does not have the citric acid kit...my air purifier needs it really bad, Tried buying it over 3 months ago and still is not available. Any suggestions. Thank you!

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1 month ago
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Nagchowdary28New Member
asked in General discussion
tripping

I recently bought hp7c air purifier +cool+ hot, with in span of 4 days it tripped twice, I moved from one location to another, not sure if something is wrong with device., I have 15v of power supply to that room.please advise to avoid this

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1 month ago
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Df2024New Member
asked in General discussion
TP02 VS TP10

What’s the difference between the TP02 vs TP10? my TPO2 is not working and they are sending me a replacement but it’s less than what I paid for for mine so I’m curious to know they said this is the newer model the TP 10 Jen one but if you can tell me what is the biggest differences and I am not looking to downgrade 

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1 month ago
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SlammoNew Member
asked in General discussion
Unable to log on to the Dyson app for my Big & Quiet Air Purifier.

‘It’s not recognizing my password or the code. I tried resetting the password, no go. I called customer service twice, no help. The last rep even suggested I don’t have to use the app?!?! That’s part of the reason I made the purchase. I also searched the community postings. I have 3 Dyson other products, one that is almost 20 years old, they have been great. Any help would be appreciated!  

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1 month ago
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Jeff busseNew Member
asked in General discussion
HP01 Filter replacement error message

I have a grey Dyson HP01 with an filter replacement message showing.  I’ve replaced the filter, and followed the filter replacement reset steps (hold power button for 6 seconds), though nothing works.I’ve tried everything but nothing works.  From what I read online, this is a known issue with many HP01 units, where many have apparently had to send their unit into Dyson to be reset.How can I fix this issue?  My very expensive Dyson is basically junk right now.

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1 month ago
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