Appalling customer 'service' | Dyson Community
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I’ll never buy from Dyson again after the weeks of appalling customer service. It ranges from product information being made up when they don’t know the answer to mistakes being made with returns which are supposed to be quick and easy.

I’ve made a phone call today which resolved nothing and just spent 1hr 15m on Chat with someone who pretended to understand and then kept talking about a different order. All I want to do is to return a one item order. The website says this is easy, it’s not. I think this agent actually deliberately acted confused to annoy me as well, ignoring 3 times the order I was asking to return.

I don’t see how this company will continue with the issue they have with service. I’ve seen people have issues when something is faulty/break down as well.

 

 

Maybe you should go to the nearest Dyson store.

Why should I travel miles? Why should I have to? Returns are supposed to be easy online.

I don’t see why you’re excusing this appalling customer service.

Why should I travel miles? Why should I have to? Returns are supposed to be easy online.

I don’t see why you’re excusing this appalling customer service.

I'm not trying to excuse the downgraded customer service. I'm giving you options. 

How about you actually call Dyson. You have your phone.

Another ridiculous answer. I’ve been on the phone to them several times. Again, you’re excusing them. You clearly work for them and are as bad.

They deserve to go bust for how appalling their non-support is and I’m sure they will eventually.

If you have any more non-helpful suggestions please keep them to yourself.

Another ridiculous answer. I’ve been on the phone to them several times. Again, you’re excusing them. You clearly work for them and are as bad.

They deserve to go bust for how appalling their non-support is and I’m sure they will eventually.

If you have any more non-helpful suggestions please keep them to yourself.

Very well... Bring this topic up to social media. I don't work for Dyson, I don't try to excuse their downgraded customer service, and I don't mean any harm to you. If you're p1553d of the customer support now and nothing was solved yet, bring it up on social media.

I’m 100% going to. I’m also trying to find a proper address to complain to. Despite repeated requests their CS will not give me anything. I’ve already spoken with the Escalation Team who were just as bad an made yet another mistake. It’s just crazy. I don’t know if Dyson management are aware of how bad this is. I certainly will never buy from Dyson again and I’m informing my friends as to how bad it’s been.

I’m 100% going to. I’m also trying to find a proper address to complain to. Despite repeated requests their CS will not give me anything. I’ve already spoken with the Escalation Team who were just as bad an made yet another mistake. It’s just crazy. I don’t know if Dyson management are aware of how bad this is. I certainly will never buy from Dyson again and I’m informing my friends as to how bad it’s been.

Then you better go viral. Good luck.

I can’t help thinking they don’t care.

Hi ​@LouB,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

I can’t help thinking they don’t care.

Then keep pushing. Keep posting on social media. Make a scene out of it.

Hi ​@LouB,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

​@Jannat

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