Hi @cmactag,

Welcome to the Dyson Community, and thank you for letting us know about this. I’m sorry to hear there’s been a delay in receiving your order confirmation email. If you haven’t already, it’s worth double-checking your junk mail/spam folder, just in case it’s accidentally been miscategorised.

At the Dyson Community we’re not able to access customer records - for support, you'll need to speak directly to our Dyson Customer Care experts in your region. They’ll be able to check on the current status of your order and provide you with an update.

The quickest way to get in touch is to visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then follow the 'Registration and technical support' prompt to reach one of our Dyson Experts.

We'll look forward to speaking with you and getting this resolved.