I follow the directions perfectly. I put the filter into the water with the citric acid, press the button but all i get is this icon. It says 2, 3, 4, 5 and never starts the cleaning process. Any help would be greatly appreciated.
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Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Purifier Humidify+Cool
easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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