I plugged in the purifier at my new flat, worked fine for hours, then I turned on its heating function and after a while there was a puff of spark/flame and it shut down. I circled the rough area it came from, I’m guessing it’ll be a fuse or something that I need to replace.
Anyone know which part I should look at?
The wall plug itself is probably dodgy I would guess so I’ll plug it in somewhere else once it’s fixed
Cheers,
Will
Hi
Thanks for letting us know about this.
From the details you’ve shared, it looks like we’ll need to run you through a few quick and easy troubleshooting checks to help work out why this happening and what the potential cause of it could be. Please get in touch via a Live Conversation: To do this, simply click on our Dyson Support link, navigate to the ‘Contact us’ section of the page and select 'Start a conversation'
Our experts will be able to confirm if any replacement parts or repairs needed are covered under your Dyson guarantee. As a reminder, Dyson provide a 2-year warranty against their Air Treatment machines, any repair or work required during this time is usually free of charge (Subject to certain conditions). Outside of the 2-year period, there’s usually a fixed fee for repair.
Thanks,
Stuart
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