I bought HP09 PURIFIER HOT+COOL FORMALDEHYDE early this year. It works well but suddenly just last 2 weeks ago stops working. When turning on, it displays Alert icon (Exclamation mark) on the display area. I searched online and on Dyson support website. Tried resetting by pressing both power button and power button of the remote control at the same time but it still doesn't work.
I reached out to Dyson customer support (facebook messenger). They did some verification on my identity and serial number for warranty. But then after a couple of days, they stop responding to my message and ghosting me. I feel abandoned and helpless.
Right now, I still don't get any support or reply from them. Does anyone have the same problem? Did you eventually get it fixed?
![](https://uploads-eu-west-1.insided.com/dyson-en/attachment/ae5c88a5-5dd3-4648-b78a-3f321e910581.jpg)