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Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 367 Posts
  • 837 Replies
367 Posts
iBag993
iBag993Rookie Member
asked in General discussion
Dyson Pure Cool Cryptonic TP06 purifying fan - Filter Life

I got my purifying fan mid April 2020. I have never changed the combi filter and today, after +3 years of daily use 24/7, it’s at 39%. Is this normal? 

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iBag993
1 year ago
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yilmazRookie Member
asked in General discussion
Unable to place order in Turkey - No stock left to order.

I am a citizen living and practicing law in Turkey. On 28.07.2023, at 11.38, they informed me when your Dyson Purifier Humidify+Cool Formaldehyde™ (White/Gold) brand device was in stock. Although I entered about 10 times, I could not complete my order. I could not make this order both from my computer and from my mobile phone. They did not inform me. I think they exhausted the stocks by deliberately making a malfunction in the system. Despite all my efforts, I could not get the product I wanted and the product was sold out in about half an hour. I think this was done intentionally to benefit others. Please request that this matter be investigated. I will apply to the roads. (personal information removed) can you please get back to me. (Edited By Moderator - Personal Information Removed) 

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1 year ago
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GP858Rookie Member
asked in General discussion
Dyson Hot + Cool Purifier clicking on oscillation - Suggestions?

Currently on our 4th unit since May 2023.  First unit had a faulty remote, would need couple of presses before the fan registered some of the buttons. Replaced the battery. Same issue. Everything else with the fan worked fine. Dyson couldn't send us a replacement remote for some reason and could only swap out the whole unit.  Second unit remote worked fine. BUT the fan itself was faulty. Had it running on cool, low speeds with oscillation for about 3-4 hours when it started making a clicking sound. Turned off the oscillation and the clicking sound stoped. Nothing was obstructing the unit/base and it was on a flat level floor. It hasn't been knocked etc. Dyson arranged a swap as they said it couldn't be repaired.  Third unit. Had the fan running on cool, low speeds with oscillation, after 3-4 hours it started making the same clicking sound on oscillation. This time Dyson only offered a repair, so off it went. Once with Dyson, turns out it couldn't be repaired and a replacement unit was

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1 year ago
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kristoferNovice Member
posted in General discussion
Where to place the Dyson PH04 for 2 Rooms - Suggestions welcome.

Hey there,I would like to get the Dyson PH04 and use it for both our bedroom and our son's bedroom/nursery. Since we live in an old building, the air quality is often not like in a new building. The air is sometimes too dry (especially on warm days) and there is also an occasional smell of old wood/dust. The bedrooms are right next to each other and separated by a door as shown in my drawing. Where would you most likely place the PH04 so that it purifies/humidifies the air in both rooms? What I'm also a bit concerned about is that the soon to be 3 child will always play around with the ph04 if it gets in the way too much. maybe you have some nice tips?Thank you in advance for your opinions/answersKristofer  

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K
1 year ago
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SpangleRookie Member
asked in General discussion
Is it possible to locate a MAC address for TP09?

Hi all,as per title, I’d like to be able to add my TP09 to my router white list but without a MAC address it’s a no go for the app at the cost of security? CheersSpangle

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1 year ago
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GeogianaNovice Member
asked in General discussion
Air purifier TP007 doesn't work properly even after revision in authorized service

I bought an air purifier TP07 in Romania and noticed that it didn’t do anything, I could not feel any improvement in air quality and sent it to service. They replaced the engine and it is the same, moreover, I used the purifier while cooking and now it circulates back the air smelling like food. The authorized service in Romania is not reliable, a lot of people complain about it, it has 3.5 on Google review and the customer service from Dyson Romania is not very friendly. I am seeking a global support from Dyson because I paid a good amount of money for a machine that is now standing in a corner. It is really unacceptable and frustrating as I made a financial effort to purchase a machine that would actually improve air quality. Not mentioning that the cooler has a lower performance than the cheapest ventilator on the market. 

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1 year ago
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Anru56New Member
posted in General discussion
does humidifier affect hot+cold purifier fan read outs?

I’ve noticed whenever I turn on my humidifier to help with dry sinus conditions that the read out from the Dyson purifier hot+cold fan jumps from good to extremely poor in quick succession! I find the humidifier extremely useful in cold dry conditions for my sinuses. But I wonder why the  Dyson fan doesn’t seem to like it? 

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1 year ago
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Silver Level Contributor
Heyhey88Silver Level Contributor
posted in General discussion
Has the BP01 / Pure cool me been discontinued?

It’s been absent from the website in multiple markets for quite some time

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Silver Level Contributor
1 year ago
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flaixNew Member
posted in General discussion
Dyson Air Purifier demaged - bad customer service

My air Purifier TP07 (bought April 2023) does not work anymore properly. With the wifi menu, there is an an exclamation mark and resetting the machine does not fix it. In the past I always had problems with it, suddenly the machine was longer to be found with the app and I was only able to fix it via removing it from the app and reset the machine. This no longer works now. I don’t find it anymore in the app.When I contacted Dyson support they ask me to go to a repair center in NJ,  far away from Manhattan. It would require me to take an UBER and the cost would be like USD 200 for both ways.This is unacceptable how is it possible there is nothing in New York? How is it my fault that I received a faulty machine? There must be another way. Can you guys not send me a shipping tag?thanksSimon    

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1 year ago
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mikeringNovice Member
asked in General discussion
PH3A Purifier/Humidifier - Shutting Down

I have had my PH3A for four days now, and it’s great except for one problem. When I use both the humidifier and purifier on auto, after a while the unit will shut down completely and won’t power back on unless it sits for 15 or 20 minutes. The 24-hour logging resets, which would tell me it’s not an auto-shutoff feature. When switched to auto purify, the fan kicks up to max, and the only way I can have both the purifier and humidifier on (so far) is to have the purifier fan on a lower manual setting.

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DavidTaylor
1 year ago
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GultekinNew Member
posted in General discussion
Dyson Air Purifier and Humidifier - Incorrect product received - My opinion STAY AWAY!

I bought my Dyson air treatment device paying about 700 pounds although there are similar products for 150 pounds on the market. Expecting at least a standard service.First delivery - They sent a used product with tear and wear everywhere in a torn apart box. Took me one hour of debate with customer services to arrange an exchange.Second delivery - They surprisingly sent a new device. It stopped working in 10 days with a permanent exclamation mark on it. Had to go through multiple interviews with customer services to arrange an exchange.Third delivery - used product again with obvious wear marks on it, with a filter full of dust because of prior usage. Now, I have lost my hope.It has been 8 weeks since I purchased this product paying an amount that can purchase four of the same product, and I still do not have a device. I did not mention the other issues I had over this period so that the reader can see succinctly how bad/dishonest the customer service is. Just stay away and you will b

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1 year ago
TechnicalMarvel
TechnicalMarvelNovice Member
asked in General discussion
TP04 Software refuses to update.

Hey guys,  just wanted to stop by and share some frustrations im experiencing with my Dyson TP04 air purifier.  Currently the app is refusing to let me use the scheduling facility, nor can I access the filter management function.  The app says that a software update is in progress and I will be able to use the scheduling and other features after it has completed.  Thing is, its not updating, at the unit itself its not showing the update icon, just normal operations and if I go into the settings and turn off auto update it just says ‘update scheduled’ but it never comes, but is connected to the internet as I can control it through the app or alexa.  I have tried resetting the device and removing and readding it to the app and nothing has worked.  I even spoke with Dyson who said they could manually update it at the workshop and so it was collected and sent back there.  It came back with ‘no fault found’ and no manual update had been completed.  Looking around i can see this is not the f

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Stuart
Dyson Community Manager
1 year ago
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TraceTPNERookie Member
asked in General discussion
AM07 & BP01 Serial Numbers not recognised by Dyson App (Solved)

HiI’ve managed to add my Hairdryer with no issues, but both of my fans’ serial numbers are not recognised.I need to troubleshoot the BP01 so need to add it to the app.  Any suggestions on how to add them to the app when the serial numbers aren’t recognised?TIATra y

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1 year ago
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PeteFNew Member
asked in General discussion
BP01 remote control - Battery Issues

I have had my BP01 Pure Cool me for a few years now, but one issue that is driving me mad, is I’m having to change the remote battery every couple of weeks.  I have tried different brands but it it makes no difference, just ordered another 10 batteries to keep me going.  Is anyone else having the same problem, or do I have a rogue one?

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Bronze Level Contributor
1 year ago
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jhouser244Novice Member
asked in General discussion
Dyson Purifier - Continuous monitoring issue

I have a Dp04 purifier. I can't get filter management or continuous monitoring to work, I've done all the resets several times it always says when I've reset it that it needs an update it is on auto-update but the software version hasn't changed. I saw a post about communication issues with the servers and updates with the machine. If you could please help me out I'd greatly appreciate it. 

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1 year ago
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petey105New Member
asked in General discussion
Using Hot +Cool HP09 as room heater

Once the target temperature has been reached how far must the temperature fall before heater re-starts. that is, how sensitive is the thermostat. will heating restart after 1 degree fall or 0.1 degree fall.When maintaining room temperature will a lower gentle heat be applied or the the full 2kw.

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Jack
Dyson Community Manager
1 year ago
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Cora24New Member
posted in General discussion
Purifier - Filter housing with a bad smell

I just got my air purifier it worked perfected the first day but the second day there started to be a terrible smell. The air quality has always been in the green so it’s not like it’s been working overtime. Is this normal? The smell gives me a headache so not something I can get over. It smells like paint/plastic or something like that. I’ve opened the filter site and everything seems to be okay. 

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1 year ago
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JEN LE PENNovice Member
asked in General discussion
Buying a European machine for use in the UK (Air Purifier)

I am considering buying a TP09 from Europe but the plug is not compatible with UK sockets. Can it be used with an adapter? I know it may be a large plug and could be too heavy but is there a way to use a European model in the UK?

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J
1 year ago
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Lea0410New Member
posted in General discussion
Dyson fan error - No power - Help!

My Dyson fan stopped working saying error 4, then error 2 now it won’t even come on at all. Please help

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1 year ago
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RandomUsername124512New Member
posted in General discussion
VOC sensor readings change after restart - Any suggestions?

I recently acquired the TP09. I noticed that the VOC reading starts increasing after a while until showing an intermediate air quality. However, if I then restart the device, the sensor shows good air quality. How can I interpret this?Attached is a screenshot showing the phenomenon. I started the device in the morning. The VOC increased slowly. The drop at around 2 pm occurred after I restarted the device.  

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1 year ago
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IrinaNew Member
posted in General discussion
Cross boarder exchange - Terrible service

I need help with the company's inaction.I bought my styler Dyson on April 2023. In Hong Kong I live in Phuket and my styler work LESS than 1 month. After that it’s don’t work.already I try to fix my problem 2 month. No one don’t want to help me in this world company. In Thailand they don’t fix it, and don’t move it to Hong Kong to fix or change for new one!I have all bills and screenshots in messenger’s. And I urge the company's management to contact me and solve my problem

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1 year ago
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AddisonNew Member
asked in General discussion
Dyson Purifier vs Dyson App - Connection issues

Hi, I’ve just bought a dyson pure hot + cool air purifier.I’ve tried linking it through the app and it says my serial number isn’t correct but I’ve tried entering it multiple times and it says it’s wrong?  Any help would be appreciated :)

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1 year ago
A
Anonymous
asked in General discussion
Purifier with Red filter Symbol - Suggestions?

HelloI have dyson purifier and there is a strange symbol on screen as attached here in photo. May amyone say what does it mean? Is any action required from me?(Moderation Edit - Tags Added/Title Updated)

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1 year ago
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MandokalNew Member
posted in General discussion
Humidifier - Humidity/connection issues

Dyson replaced my first machine because it quit humidifying after four months. This new machine has NEVER humidified, nor can I connect it to wifi.This model is JUNK. Customer support is a shell game. I could have bought the model without the humidifier for hundreds less.And the reviews on this machine bear out exactly what I am saying.

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J
Bronze Level Contributor
1 year ago
J
JBarnesRookie Member
asked in General discussion
Dyson AM07 Cool - Oscillating Issue

My son bought us a Dyson AM07 Cool fan. We cannot get it to Oscillate?Arrows are lined up on base 1 to 2Fan part also lined up 1 to 2When pressing the Oscillate button you can hear a click but no movement. What are we doing wrong?

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J
Silver Level Contributor
1 year ago
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