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General discussion

Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 367 Posts
  • 837 Replies
367 Posts
D
DownTimeRookie Member
asked in General discussion
HP00 showing ‘E’ code on trying to set to auto mode

Hi,  My trusty old HP00 Pure Hot + Cool unit is showing an ‘E’ fault notification while attempting to put it into auto mode. I’ve not been able to find any information on an ‘E’ code. Can anyone assist please? (Edited by moderator – tags added) 

166084
A
2 years ago
L
laividaNew Member
asked in General discussion
smell

I have been using the new TP09 Dyson Purifier Cool Formaldehyde in my living room for about 3 months now. It now has a filter life of 91% but is already blowing out unpleasant rancid smell. It however still indicates that the air quality in my living room within the green zone or the auto target range. I place an open bottle of pure lemongrass essential oil in my house with the intention of killing germs. Is this the cause of the rancid smell? What should I do? Do I need to replace the HEPA filter now? (Edited by moderator – tags added) 

77292
L
2 years ago
C
Caughey48New Member
asked in General discussion
PH01 Humidity - How to use?

I just purchased my new PH01 Humidity and Air Purifier.  I was thrilled, being a huge Dyson fan but the humidifier doesn't seem to be getting enough humidity out.  I have set at 50 and it has been running full blast for about 8 hours and barely climes a percent.  My old cheapo humidifier would knock it out in an hour or less.  Am I doing something wrong?

116110
A
2 years ago
I
ilumn8tedNew Member
asked in General discussion
HP09 - Heat mode, fan setting and odd smell?

Hi all, I got a HP09 today and have 2 issues.Regardless of the fan speed setting on heat mode its just on full blast whether set at 1 or 10, is this normal? The fan changes speed on cool mode no problem. And the smell coming from it on heat mode i can only describe as a drill overheating, like a motor burning in hot plastic.It's only been powered on for less than an hour, does this smell go away after a certain amount of usage? (Edited by moderator – tags added) 

11801
Stuart
Dyson Community Manager
2 years ago
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NW101Rookie Member
asked in General discussion
Humidifier Question - Water level depleting slowly

So I have had this humidifier(PH04) for around a week... The water seems to be depleting very slowly / not putting much humidity out.  I am I think on day 4 of it running non stop (night mode at night) and it still has about 1/3 of the tank left.My old cheap humidifier that this is replacing the tank wouldn't last 24 hours running on medium and held a bit more water... So this is putting off something like 15% (or less) of the humidity that was... Is that normal or is something wrong?  I expected it to be a bit less because of the filters etc... But this seems like the water would evaporate almost as fast if it was just left sitting out in a container.(Edited by moderator – tags added)  

68217
L
2 years ago
A
Anonymous
asked in General discussion
Where do I find my serial number?

Anyone know where I can find the serial number for my machine? 

2051
G
Gold Level Contributor
3 years ago
O
OlegusNew Member
asked in General discussion
Using a Purifier with Essential Oils

I have an ultrasonic essential oil diffuser in the same room ( which is same idea as humidifier / with essential oils added to water) after a minute - the purifier starts flashing all possible alarms about pollutants.  Fan goes to 10 if in Auto mode.. Apparently these two devices are not intended to work In Tandem?  Hopefully it does not mean that the dispersed essential oils in the air are bad for you?!. (Edited by moderator – Moved to a new category)

31031
Stuart
Dyson Community Manager
3 years ago
Charliebrown
Gold Level Contributor
CharliebrownGold Level Contributor
asked in General discussion
Hidden network

Hi allI am struggling to find information about Hidden Networks.Does anyone know if a hidden network is searchable by the Dyson machines?

3211
DavidTaylor
3 years ago
V
vispineRookie Member
asked in General discussion
Purifier not displaying ultrafine particles 0.1

Hi,I recently bought a Dyson Purifier Hot + Cool Formaldehyde and it is not displaying ultrafine particles 0.1 in the app sensors. Am I missing something? Thanks.(Edited by moderator – tags added) 

2342
V
3 years ago
G
GaneshpharmacyRookie Member
asked in General discussion
HP04 Air quality

Hi everyone I’m ganesh recently bought my first Dyson hp04 . I want to know I had cooling fan on whole night after I woke up 8am I checked my Dyson app it’s showing air quality-fair . Does it do automatically or do I need to change options to purify air ? Thanks advance 

3873
DavidTaylor
3 years ago
E
Gold Level Contributor
Emma.SGold Level Contributor
asked in General discussion
What is an SSID?

Anyone know that an SSID is? I see it mentioned a lot online.

4421
Charliebrown
Gold Level Contributor
3 years ago
B
BlueMaxRookie Member
asked in General discussion
Dyson Humidifier - Why hasn't it launched in Australia

Why have Dyson discontinued the Humidifier? They are the best device around. I have 2 such devices and disappointed they are no longer available 

6764
Stuart
Dyson Community Manager
3 years ago
E
Gold Level Contributor
Emma.SGold Level Contributor
asked in General discussion
Air quality is different

Hello, anyone know why my air quality on the home screen and the graphs don’t match?

1841
Stuart
Dyson Community Manager
3 years ago
A
Anonymous
asked in General discussion
5GHz network

Hey - Anyone know why the Purifiers/fans don’t connect to a 5GHz network?

10382
K
3 years ago
C
cefNovice Member
asked in General discussion
Any idea what this icon on my Formaldehyde Purifier is?

 

5955
Stuart
Dyson Community Manager
3 years ago
G
Gold Level Contributor
GraceWoodGold Level Contributor
asked in General discussion
How many machines can I connect to the App?

My mum and me share a purifier. I want to buy her one.I was wondering how machines can I connect to the my app?

5902
G
Gold Level Contributor
3 years ago
DavidTaylor
DavidTaylorCommunity Superuser
asked in General discussion
My machine keeps disappearing

My son has recently moved back home and is using our 2nd fanpurifier in his bedroom. Every time he adds it to his app, it frustratingly removes it from mine.Can a machine not be connected to more than one account at a time?David.

3175
DavidTaylor
3 years ago
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