General discussion | Air treatment | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

General discussion

Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 383 Posts
  • 853 Replies
383 Posts
L
lorisk528Rookie Member
asked in General discussion
Tank Undetected - Humidifier

I just put a new filter in my Dyson Purifier Humidifier and it was working fine for about 20 minutes, now I have a message tank undetected. The water tank is full and it is inserted properly but I can’t get it to work. This seems to be an ongoing problem and I have already had 1 machine replaced for this reason. Does anybody else have this problem and how is it resolved? Thanks in advance.lori(Edited by moderator – tags amended)

56074
J
F
FernandoNew Member
asked in General discussion
Citric Acid Kit

Hi Everyone,Dyson does not have the citric acid kit...my air purifier needs it really bad, Tried buying it over 3 months ago and still is not available. Any suggestions. Thank you!

1910
F
N
Nagchowdary28New Member
asked in General discussion
tripping

I recently bought hp7c air purifier +cool+ hot, with in span of 4 days it tripped twice, I moved from one location to another, not sure if something is wrong with device., I have 15v of power supply to that room.please advise to avoid this

240
N
D
Df2024New Member
asked in General discussion
TP02 VS TP10

What’s the difference between the TP02 vs TP10? my TPO2 is not working and they are sending me a replacement but it’s less than what I paid for for mine so I’m curious to know they said this is the newer model the TP 10 Jen one but if you can tell me what is the biggest differences and I am not looking to downgrade 

590
D
S
SlammoNew Member
asked in General discussion
Unable to log on to the Dyson app for my Big & Quiet Air Purifier.

‘It’s not recognizing my password or the code. I tried resetting the password, no go. I called customer service twice, no help. The last rep even suggested I don’t have to use the app?!?! That’s part of the reason I made the purchase. I also searched the community postings. I have 3 Dyson other products, one that is almost 20 years old, they have been great. Any help would be appreciated!  

200
S
J
Jeff busseNew Member
asked in General discussion
HP01 Filter replacement error message

I have a grey Dyson HP01 with an filter replacement message showing.  I’ve replaced the filter, and followed the filter replacement reset steps (hold power button for 6 seconds), though nothing works.I’ve tried everything but nothing works.  From what I read online, this is a known issue with many HP01 units, where many have apparently had to send their unit into Dyson to be reset.How can I fix this issue?  My very expensive Dyson is basically junk right now.

840
J
P
Peh Kiat LongNew Member
asked in General discussion
Dyson Purifier Cool™ Formaldehyde air purifier TP09

Dyson Purifier Cool™ Formaldehyde air purifier TP09 dispel a very bad odour. How do I solve it?

561
Jack
Dyson Community Manager
F
fixitCrisNovice Member
asked in General discussion
PH04 Water Tank not recognized

Full or empty, the tank does not get recognized.

1104
Jack
Dyson Community Manager
D
dinaformentiniNew Member
asked in General discussion
I Need Help

I ordered an air purifier for medical reasons. Dyson sent incorrect tracking information and the item never arrived. I found out they sent it with GLS who, after speaking with GLS, broke policy when they left the item at the front door. There was a signature required and no one signed. So the item was stolen, we assume, probably by the GLS driver who blatantly lied about the delivery time. Customer service is telling me they will file a claim with GLS and I will have to wait 30 days for a resolution. Meanwhile Dyson keeps my 500 bucks and I have no machine. I have never had a company hold onto my money like that without sending a replacement. The supervisor I asked to speak with told me there was nothing he could and hung up on me when I kept trying to ask questions. If someone from Dyson doesn’t contact me with a resolution fast they will never get my money again. I have spent 1000s of dollars on hair equipment, vacuums, and now an air purifier. This is the worst customer service I ha

391
Jack
Dyson Community Manager
I
ivanlee13New Member
asked in General discussion
Dyson BP03 Airflow Tilt Angle Direction

Hi all! Just got my BP03 today and loving it so far. I notice there’s tilt airflow angle setting to choose from between 50 degrees, 25 degrees, 0 degrees and I think a breeze function. Is there a best angle to choose to get the most ideal performance? For context, I have this in the kitchen/dining room area mainly to remove cooking odour in the corner of the room. Please let me know what setting/angle would work best for my use case, thanks!

611
Jack
Dyson Community Manager
W
WthcsNew Member
asked in General discussion
Frustrating Customer Service Experience (November 2024)

Hope you are doing well. I originally placed an order for a Dyson fan on November 9th. On November 12th I received notice that my order had been shipped, with the status on ups as “label created but ups is pending receipt of item”. That status of my order stayed like that for the next week until I received an email on November 20th that an order had been placed for the same item I had ordered on November 9th. There was no context provided to me on that order on the 20th and the email made it appear like I was being charged again. Throughout these 11 days I contacted customer service numerous times. The customer service support I received was horrendous. The following information was provided to me by multiple customer service representatives to explain why my order was still waiting to be received by ups:- “your order is in route to ups, ups is still waiting on it coming from us”. I have dealt with inventory/warehouse procedures in my past and understand how the item fulfillment and sh

801
Jack
Dyson Community Manager
A
AdewanNew Member
asked in General discussion
PH04 unit - water tank depleting quickly

Just bought the PH04 unit last week. I've been running the purifier and humidifier on auto mode. Run the unit only at night to morning when I'm in the bedroom (totalling ~9 hours). However it looks like the water is depleted ~70% by morning. Was under the impression it should last about 36 hours. Confused why the water is depleting that quickly. Humidity level is around 43% so don't see that as an issue.

290
A
C
cpetrasNovice Member
asked in General discussion
HP07 keeps shutting off

I have the HP07 running in auto mode. I've noticed that it will shut itself off. It's been in service since October, just checking right now and the filter is at 89%.Typically I'll use the app to put the device in auto mode. Some time later I'll notice that the unit isn't running. Looking at the app the unit is shown as off and the air quality usually isnt at the target. Pressing auto will bring it back to life.Is there a way to keep it in auto mode? 

1775
C
S
Sukhee suhNew Member
asked in General discussion
bp04 sound

Hello, I just bought a brand new BP04. When I turn it on, there is a loud scratching noise coming from the fan. Is this normal?

501
Jack
Dyson Community Manager
TIN MAN
TIN MANNew Member
asked in General discussion
Dyson BP04 CFM Rating

Hello Dyson / Engineers,I have decided to invest in improving the air quality in my home with the Dyson Purifier Big + Quiet Formaldehyde BP04. Could you please provide the CFM (cubic feet per minute) rating for this air purifier?Thank you,TIN MAN 

470
TIN MAN
N
no.6New Member
asked in General discussion
Dyson AM10 humidifier Not Strong

Hi everyone, I found that my AM10 is having a hard time humidifying the room. Put it into my son’s room (size about 80 sqft) with a full tank of water, set the humidity target to 60, fan speed to 1. Over the whole night, the humidity level hardly went above 38% (from 33%), and in the morning the water tank is still half full. Is there a setting I should change? Does the fan speed matter? Don’t want to turn it on too much because it will be loud for sleep.If it matters, I live in Ontario Canada with the overnight temperature about 0 C / 32 F. Also recently replaced the faulty piezo.Thanks a lot in advance!

1040
N
N
NugetchewNovice Member
asked in General discussion
HP09 Customer Service Abysmal - Is Warranty even honoured?!

As someone that has multiple Dyson products not sure if I will be spending my money with them in the future. I contacted Dyson service to help resolve my issue with the fan not working; I have it in the nursery so I can control the heat. I tried all the troubleshooting before hand and followed the steps through chat as well. I then had to argue with the service advisor to have a replacement. They want me to send in my old fan before I receive the replacement. But I still haven’t received a return label or even email regarding the confirmation. Amazing service for spending $1000 on what is now garbage. I’m still waiting for a canister for my Dyson V11 for a year that broke during warranty. 

583
N
W
WaltHNew Member
asked in General discussion
How to change WiFi network on Dyson Fan/Heater/Purifier HP02?

How do I change my WIFI connection for my Dyson Pure Hot+Cool Link HP02 Purifier fan heater? In the App settings there is no section for the WIFI settings.

640
W
P
PowerswNovice Member
asked in General discussion
Dyson Hot + Cool

I owned a holiday park where I used Dyson products throughout, and I found them fantastic. After my retirement, I bought two Hot + Cool purifiers. Unfortunately, one of them stopped oscillating. Dyson picked it up, informed me that it wasn't repairable, and since it was still under warranty, they sent me a replacement.However, the second purifier also stopped oscillating, but this time it was outside the warranty period. I paid £99 for a repair and awaited the pickup. Without even picking up my broken unit, I received a no-reply email from Dyson stating that they declined to do the repair and offered me a 25% discount on a new one instead.I find it hard to understand how these machines can have such an obvious defect, and it feels like Dyson is playing a game, hoping to get through the warranty period without taking responsibility for a known fault. I consider this extremely arrogant. I plan to send details of my experience to Which magazine, as I am a subscriber given the nature of my

872
P
P
PowerswNovice Member
posted in General discussion
Design Defect Hot +Cool Air Treatment

Over the past couple of years, I have purchased two Dyson Hot and Cool machines. They are quite expensive, and I expected them to perform well. The first machine initially worked fine, but then it began to oscillate intermittently before completely stopping. I reported the issue to Dyson, who informed me that the machine could not be repaired and would be replaced at no cost to me. This made me question how a manufacturer could not fix their own products. Unfortunately, the second machine failed with the exact same problem. I arranged for it to be picked up for repair at a fixed price of £99. However, the day before the scheduled pickup, I received an email from Dyson (from a no-reply address) stating that, due to unspecified circumstances, they could not repair my machine without even inspecting it. They informed me that the repair fee would be refunded and that I would be entitled to a 25% discount on a new Dyson product, subject to certain restrictions. These machines are prone to t

430
P
A
AbdullahNew Member
asked in General discussion
Dyson TP07 Area Coverage

Dear All, Can anyone please guide me whats the total coverage area of the Dyson TP07 Purifier. Thanks 

1141
Jack
Dyson Community Manager
A
Angela BolgerNew Member
asked in General discussion
Unhappy Customer

I have ordered a Dyson Purifier Cool. The item was ordered on 8 November 2024.The delivery of the item was to be done by Startrack. Startrack can only deliver during business hours.As I work I requested that the item be delivered to a nearby Australian Post Business Centre for collection. I was advised by Startrack that this redirection would need to be authorised by Dyson via email.I have telephoned Dyson customer service on a number of occasions without success. I have been advised that they cannot authorise any redirection. I have been advised that they will only permit a redirection to another residential address. Startrack have confirmed that the parcel is in their possession but can now only be collected from their depot which is situated some considerable distance away from my residential address.Dyson Customer Service maintain that they cannot provide me with any assistance. I note that Dyson has processed the payment of $949 for the item...But I still do not have it and I have

210
A
O
og1677New Member
asked in General discussion
Dyson Purifier Hot+Cool HP7A Autoreact vs Purifier Hot+Cool™ Gen1 HP10

Hello, I really can’t decide what to buy between purifiers Hot+Cool HP7A Autoreact and Hot+Cool Gen1 HP10. Would anyone know the differences between two models? Which model is more advanced please?

11831
H
Silver Level Contributor
J
joolz00Rookie Member
asked in General discussion
Let down by courier 5 times

Sorry to say I have been let down by the repair service courier 5 times despite numerous calls to Dyson. First appointment did not turn up and it was told to wait as it could be in the next 2 days. No one showed up so I had waited in for 3 days for nothing. I called and rearranged but they did not show up again. I called again and rearranged and they have not showed up again. 5 days wasted waiting for couriers who do not appear. Has anyone got any ideas of who to speak to to get this sorted as I’m at a loss? 

433
J
P
past.plan8743Rookie Member
asked in General discussion
Is the MyDyson app available in Bulgaria?

I recently purchased an air purifier (TP09) which is officially sold here. I came home to realise that the MyDyson app is not available in Bulgaria. I understand that this might be the case for products not sold officially here, but this unit is sold officially here by the distributer. When can we expect the availability of the app in Bulgaria?[Moderation edit - title updated]

632
P
Terms & ConditionsCookie settings