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  • 382 Posts
  • 851 Replies
382 Posts
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pk18New Member
asked in General discussion
very ppor service and not honouring warranty

Purchased a Dyson purifier hot and cold formaldehyde on Amazon. It stopped working just after the Amazon 6 months cover. so i contatced Dyson and had to provide proof or purchase etc which i did. Dyson refuse to repair it despite it being registered with the warranty via their app. they are saying the serial number is incorrect. If it is why does the Dyson app recognise it. It is clearly a dyson and i sent them a picture of it. so i have a very expensive Dyson machine that is not working. they did say i could take it to a Dyson shop -465 miles away!!

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2 months ago
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Jay68Novice Member
asked in General discussion
How do I reset the filter life indicator on my Dyson purifier heater HP00?

Can someone please explain the reset procedure for a HP00 fan as none of the instructions seem to be correct. I have just received my machine back from Dyson repair and the filter symbol has gone but I am still non the wiser and I am concerned than when it appears again I’ll have to return it again. Please any help is welcome(Moderation edit - title updated)

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2 months ago
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Bronze Level Contributor
moalksBronze Level Contributor
asked in General discussion
Whistling noise on newer units?

Hey, My purifier + humidifier was working well until the pump broke. It worked fine until that point. Fast forward, I have received two replacements since I sent back the original unit and the new ones have an awful whistling noise to them, even on the lowest speed settings, this thing is *loud* and very annoying.I was wondering, is this normal? Dyson support wants me to send the brand new unit to repair instead of replacement and It wouldn’t surprise me if they closed the case as a non-issue, which would be awkward because my old unit didn’t have this problem 🤐

510
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Bronze Level Contributor
2 months ago
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Ilia DoichevNew Member
asked in General discussion
Dyson App in countries where Dyson is sold

I want to ask, when I will be able to install your application for controlling your smart devices in Bulgaria?

340
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3 months ago
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ApplicationUser009New Member
asked in General discussion
How much different is in formaldehyde and VOC removal capabilities between Big+Quiet (BP04) and Hot+Cool (HP09)?

I’ll buying air purifier for my house, because formaldehyde and VOC level is very high.(formaldehyde: 0.4~1.2mg/㎥, VOC: 0.6~2.4mg/㎥) My candidate purifiers are Big+Quiet (BP04) and Hot+Cool (HP09) Formaldehyde.The selection is a bit difficult.My room is about 16㎡, but formaldehyde and VOC level is high. Anyone who bought or tested these two models, How much different is in formaldehyde and VOC removal capabilities between these two?Do you think HP09 is enough to remove the gases in my room?

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Gold Level Contributor
3 months ago
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ImagellanicNew Member
asked in General discussion
how to manually force a clean cycle on ph3a

I tried numerous ways to force a clean cycle (messed up the process on the first one!) pressing the button three quick times or holding the cycle button doesn’t help. Any solutions?

1021
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Gold Level Contributor
3 months ago
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Bronze Level Contributor
moalksBronze Level Contributor
posted in General discussion
It just keeps getting worse

I thought I’d be safe if I asked support the estimated time it would take to receive a replacement unit or a solution - 10 days is what I was told three times in different phone calls.Welp, its been one month since Dyson received the unit and the best I was offered is a 25% coupon for a unit that I had owned for less than a year before it started giving problems (either that or to wait indefinitely for a replacement). The unit was in perfect state, the only problem it has is the pump that broke for unknown reasons, I even shipped the original box, everything.Think about it, I paid nearly $1,000 for this unit, and it broke ~10 months after its purchase. I had three agents tell me that the warranty process would have a solution within 10 working days.1 month later the administrative department follows up offering me a 25% discount or to wait another 2 weeks (which, by the way, have already passed).I can’t recall of any company having a worse post-sale experience than this, it’s just awfu

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Bronze Level Contributor
3 months ago
2
223hp01userNovice Member
asked in General discussion
What model do I have DYSON-C2Z-US-MBE....

What model do I have DYSON-C2Z-US-MBE.… 

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2
3 months ago
7
791kwalkerNew Member
asked in General discussion
Legitimacy of formaldehyde testing???

New here!I’m really intrigued by the Formaldehyde models of air purifiers...like all of them (humidify, heating, cooling). I’m looking into the standards and all the testing done to verify if it’s another industry stretching of the truth like common activated carbon filters - they don’t contain enough carbon to filter VOCs for more than a few days. When I search for the testing standard that Dyson states they used for their formaldehyde validation (GB/T 18801-2018) I get nothing that is mentioned outside of a Dyson related publication. I do find the full standards for GB/T 18801-2015 and GB/T 18801-2022 but there doesn’t appear to have ever been a GB/T 18801-2018 standard. Is it a typo? Is it a falsehood? I don’t know, I want to believe the best, but I also wouldn’t be surprised. 

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Jack
Dyson Community Manager
3 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
5 ways to use your Dyson Hot+Cool™ Jet Focus fan heater this winterTIPS - AIR TREATMENT

 Banish those winter blues!Whether you’re a tinkerer in the garage, entertaining the in-laws or hunkering down on a Sunday night – there’s no need for chilly toes. 1. For working-from-home heating.2. Tinkering-in-the-garage heating.3. Midnight snack heating.4. Too-cold-to-get-up heating.5. Night-night-sleep-tight heating. Learn more 

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Jack
Dyson Community Manager
3 months ago
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JosephineNew Member
asked in General discussion
courier collection fiasco

I have asked for a repair of my Dyson hot/cool tower and three times the collection courier DPD has not turned up. I have been asked by Dyson customer service to  reschedule for a FOURTH time. Is there a way to bring the machine to Peter Jones in London for example to get it repaired there? It’s out of warranty and I’m paying for the repair service. I have had to call customer service 10 times already. They are no use.

211
Jack
Dyson Community Manager
3 months ago
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TrishatxNew Member
asked in General discussion
Dyson Keeps Lying About Sending Replacement

I shipped my humidifier back to Dyson and they received it on July 15. I still have the UPS label as proof. Dyson promised to send a replacement within 14 days. Well here we are in October and I continue to be lied to. “Please allow 48 working hours for process. Once the machine is released you will be notified via email as well.”Dyson never sends an email and no replacement has ever come. It’s clear to me this is Dyson’s business model. They are stealing from people who’ve spent their hard earned money and think this is a reputable company who will honor the warranty and send the replacement timely.The phone number and chat is a joke. I will never buy another Dyson product again because this company has proven to be just a bunch of thieves. 

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3 months ago
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tessieNew Member
asked in General discussion
AM09

AM09 - Red button doesn't switch off, heating doesn't stop when set temp is reached. Machine brand new, purchased today. Help please!

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3 months ago
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MaceukNew Member
asked in General discussion
AM09 Hot and Cool not very hot

Is there anyone else with this fan heater? I am really not sure if I was delivered a faulty product or is this product is just not very hot and pretty much useless.If you are more than 2 feet away from the fan you basically get a draft from it, it does not heat the room up at all. I am confused as its brand new and out the box a few days ago. When I bought the Dyson I was expecting a good product but this is more like a barely warm and cool fan?So I wondering if anyone else has any experience with these heaters? I haven’t tried the cooling side of it as I bought it for the heater more than anything.So I honestly don’t know if its faulty or if these heaters are just not fit for purpose, as the hand dryers in my local gym are hotter than this.

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3 months ago
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leejcwNew Member
posted in General discussion
Horrible Customer Service

To whom it may concern, I am writing to inform you of a recent customer service experience I had with Dyson. The precipitating event of this was one that every customer will experience: the need to replace a filter. The app directed me to a filter, and since I trusted the app I clicked through the purchase without thinking twice. Then the following events occurred: 1. The filter that the app directed me to purchase was not the same filter that was in my machine.2. I reached out to customer service when the filter did not install in the machine. They sent me a video demonstrating exactly what I was doing, and the service agent insisted that I simply try harder.3. To install the new filter, I had to remove the activated carbon filter already installed in my machine, to be replaced by what looked like simply a paper filter. I had paid for the top tier machine because air quality is extremely important to my family due to medical concerns.4. The customer service agent waved away my concern

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3 months ago
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chuckpNew Member
asked in General discussion
Return policy for refurbs

Purchased a refurbed Dyson pure humidify and cool about 5 weeks ago.  Before purchasing I checked the return policy as listed on the Dyson home page which basically states that everything except ‘wearable devices such as Dyson Zone. Dyson Zone has a 14 day refund policy from the shipped delivery date’ are returnable.  NO mention of refurbished units so I assumed everything was good.  So, upon delivery of the unit I decided it was too large for where I wanted to use it and called Dyson and spoke to ‘Fatima’ to effect a return.  She advised that refurbished units are NOT returnable.  I explained the situation and she said she’d pass my request up to management.  Five weeks later and I’ve heard nothing so I called again today and spoke to ‘Harold’.  Once again, and after being on hold for 30 minutes, I’m told refurbs are NOT returnable.  Harolds ‘fix’ for my issue was to sell the unit to a family member or a friend!  I asked him to go to Dyson home page and look for the return policy (see

3600
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3 months ago
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RaakheeNNew Member
asked in General discussion
even after switching off the hot and cold heater fan stays on

I have had my Dyson heat and cold fan heater for a while now… but noticed that once I switch it off from the app… it still remains on?  only after it has been switched of from power it truly turns off. Which is weird!  if it stays on like that ALL the time, it is costing me a lot of electricity!  why is it staying ON ? Does any one know?

400
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3 months ago
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McDxNew Member
asked in General discussion
Dyson PH02 wont start deep clean

 I follow the directions perfectly. I put the filter into the water with the citric acid, press the button but all i get is this icon. It says 2, 3, 4, 5 and never starts the cleaning process. Any help would be greatly appreciated.      

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Jack
Dyson Community Manager
3 months ago
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maggrwlNew Member
posted in General discussion
Dyson humidifier PH04 not working - Customer service not ready to replace the machine

My machine has been having different types of issues (water level not going down, flashing water stuck tag on the machine among others). The machine is practically un-usable at this point. My machine is within warranty. I called customer service few times. It is extremely frustrating to be on the call with customer service for 2 hours. I live in New York City and the customer service does not have an “authority” to do anything with this type of machine. They are asking to take the machine to the service center as they can't use UPS to ship it back either. There is no close service center around New York City. No-one in NYC has a car or a way to take a machine 2 hours away. Can you let me know what to do with this un-usable machine? I’m really concerned about buying anything from Dyson and appalled at the customer service who practically have no resolution for a machine that is within warranty and expecting a customer to take it to the customer service, Anything soon will be appreciated

680
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3 months ago
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tudorpNew Member
asked in General discussion
BP03 - Chemical smell

Hello, I have purchased a BP03 purifier 4 months ago and when using it I noticed an unusual smell coming out of the machine during operation. It’s somewhat plasticky / chemical but not something I have smelled in other home products. It’s definitely not pleasant and becomes present in the whole apartament if the machine runs for a longer time.I initially thought it was the plastic casing that needed to air out, but as the smell didn’t go away after a while, I had the device sent to the local service center (Bucharest, Romania) to be checked. They kept it for a while and raised this issue with Dyson, the official reply was that this is within parameters. They also told me that they compared it to another similar machine they had and that had the same smell. I’ve read online various reports of this occurring in similar machines or other purifiers that have the formaldehyde catalytic filter installed, so I am wondering if that is not the source. The smell is not coming from the particle/c

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4 months ago
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bontoxNovice Member
asked in General discussion
Lifting the Purifier

Should I use the loop amplifier, the base, or something else to lift the Dyson Purifier Hot + Cool Gen 1 off the ground?

835
Jack
Dyson Community Manager
4 months ago
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Jdborja1New Member
asked in General discussion
Dyson Customer Service Deterioration Over The Years

I have been a Dyson customer for like 15 years but have never been treated so badly like today. I called Customer Service and spoke with Bert. From the start of the conversation I got the feeling he is already impatient. I told him about my tower fan not blowing air as it used to and would want to know how to clean it. He asked for the serial number and when I asked if he can help me locate it or guide me to remove the base to see it, he replied saying just give us a call back when you have the serial number. Was he not supposed to be knowledgeable on the product and was that not part of his job?!! Only when I insisted did he send me a video link. When we finally found the serial number he went ahead to register my machine. When I asked him again how best to clean the machine he was very quick to say I will book you for a service. I questioned him how he knew the fan is broken when all I am asking is some tips on cleaning. I felt like he was too eager to pass my case to the service cen

521
Jack
Dyson Community Manager
4 months ago
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MikeDeeNovice Member
asked in General discussion
AM09 Fan does not stop in heating mode when required temp is reached

I have an AM09 which is correctly Shutting off the heating  when it gets up to temperature. BUTThe fan continues to run very slowly and creates draughtsthe oscillation stops, but the fan continues to run at a low levelI would have expected the whole thing to stop operating pending a drop in temperature to the required levelI called Dyson Help in the far east and they have booked it in for a return and CHECK. I was not convinced that the guy knew what I was talking about. I called again today and again the agent I spoke to thought it was wrong but again, I was not convinced as to her real knowledge The manual is not very clear in saying what will happen when the required temperature is reached. It says that the heating will go off.  It does not say anything about the fanIs it correct that the fan continues to run a low-level or not?Some authoritative advice would be appreciatedMike 

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4 months ago
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n4ak7nNew Member
asked in General discussion
Does Dyson still sell TP02 purifiers?

Would it be correct to say that the only place to buy the TP02 unit is Ebay?

341
Jack
Dyson Community Manager
4 months ago
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LfrohlingNew Member
asked in General discussion
exclamation on display for HP03

I’ve removed the device from my app, reset the device to factory settings twice, and power cycled it.  I still have the exclamation mark on a number of settings. How do I fix it? I think I still have it under extended warranty 

1601
Jack
Dyson Community Manager
4 months ago
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