Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Air treatment machines
General discussion

General discussion

Got a query that's pretty general about your Dyson air treatment machine? Get an answer from the Community here.

211 Posts
637 Replies

When you subscribe we will email you when there is a new topic in this category

211 Posts

Recently active

Most replies Most views Newest first

TeramanujuanNovice Member

asked in General discussion

HP04 heater is blowing cool air.

I purchased an HP04 renewed about 3 weeks ago. This evening I turned on the heater but the room didn’t warm up. I checked the info panel and saw that it was 66 degrees and it was set at 74. The fan was on 4. I turned up the fan to 9 and after 10 minutes the room temperature was still 66 degrees. 20 minutes later it is 67 degrees. There are no error codes that I noticed. I unplugged the unit and plugged it back in, no change. Any suggestions?

4 months ago

weeRookie Member

asked in General discussion

Why is my Dyson Pure Cool Link™ TP02 purifying fan displaying an error?

Hi. Why does my Dyson Pure Cool Link™ TP02 purifying fan kept showing E (error) even I had unplug and plugged / filter still 82% (original)/ clean inside and outside but still getting Error.(Moderation edit - title updated)

4 months ago

AnkitmRookie Member

asked in General discussion

How does airflow speed affect the filter life of a Dyson purifier?

Is Filter life deteriorated same way on different fan speed?Ex- I am running machine at speed 10 for whole night vs running the machine whole night at spped of 5, so filter life will be deteriorated same on different speeds?

5 months ago

jwagner010New Member

asked in General discussion

Part Number 971846-01

I have a PH02 Dyson Pure Humidity+Cool Cryptomic and the pump column has gone bad. It is Part Number 971846-01 but Dyson’s website says it is no longer available. Would the Pump Column for the PH04 and Ph03 Machines (Part No. 970753-02) work in a PH02 as the Part No. 970753-02 is available to purchase?

5 months ago

EbcamNew Member

asked in General discussion

Dyson Pure hot+cool is no longer stopping when reaching set heating temperature - Any Suggestions?

I see others may have had this same issue, but I just couldn’t find the response I was looking for. The closest to an answer I’ve read is that it is faulty and to to contact Dyson. Perhaps that’s the answer, let me know. Here’s the issue.For a while, setting the fan unit to heat and setting the required temp (for example, 17) the unit would show the set temp with a red dot next to it to indicate it is in heating mode and blew hot air until the desired temp is reached. It would then go into a light cool air (purifying?) and the red dot disappeared. She. The temp had dropped too low, the unit would automatically pick back up, red dot appears and the heater would start to blow hot air again. No longer. Now, the heater will REMAIN in hot blow with the red dot illuminated and just not stop even when the desired temp is surpassed. External room thermometer is showing 26° but the unit is only set to 17. And it’s still pumping out hot air. We use it in the kids room when we are away and I’m

5 months ago

Anonymous

asked in General discussion

Night Mode on HP09

When in heating mode, the night mode on my HP09 heater purifier only dims the display but it’s still very bright in a dark room. When in cooling mode & night mode is on, the display is off completely. Is there a way for night mode to turn machine display off completely when heating mode is on?

5 months ago

Louis.Rookie Member

asked in General discussion

dyson purifier big quiet formaldehyde

Does anyone have any idea when this will be coming to the U.K.? It’s been on the website months now.

5 months ago

windingdownhourNew Member

asked in General discussion

New Formaldehyde Bird Safe?

Hey guys so I have a regular old hepa+carbon Dyson purifier but was thinking of upgrading to the new formaldehyde versions. I live in a household with birds and they have very sensitive respiratory systems which basically means any purifier that releases ozone or ions etc whether on purpose or as a by product can be deadly to them. I know Dyson machines don’t do this intentionally but have very little knowledge of how catalytic filters work. Does anyone know if the new filters are safe to use around birds or have a bird and use the new ones without problem?Would really appreciate any knowledge on the matter.

5 months ago

AlfredNew Member

asked in General discussion

Dyson Humidifier (PH04) - "drip tray overflow" error continuously comes

Hi,I just got my PH04 Humidifier + Purifier. It seems that the purifier works properly, but the humidifier is not working due to the “drip tray overflow” error.To resolve it, I tried cleaning the drip tray (there’s no water at all), running a deep clean, and even doing a factory reset. However, neither was working. For the deep clean, I followed the instructions that were shown on the LCD, but the LCD didn’t proceed after I pulled out the tank. I put the tank back (the evaporator was in the tank), but the LCD didn’t show the instructions like “start the deep clean”.Any ideas on how I can remove this message and use the humidifier properly?

5 months ago

QuetelleNew Member

posted in General discussion

Dyson Air Purifier / Electrical Plug - Feedback

With the value of the Dyson air purifiers. Why is the electrical cord design with a two prong straight plug and not a grounded three prong flat plug? Per recommendation; the plug should be connected directly into a wall outlet but depending if there is furniture covering the outlet, the furniture has to separate from the wall or stick out further instead of having a flat plug so the furniture can remain flush to the wall.

5 months ago

LodiNew Member

asked in General discussion

what is the difference of Dyson purifier HP09 to Gen 1?

I've been interested in purchasing one of the cool/heater fans but I'm not quite sure about the difference of HP7A, HP09 and the Gen 1. If you can share your thoughts that would be gladly appreciated.

5 months ago

discostuRookie Member

asked in General discussion

Dyson Hot & Cool Fan Speed Query in Hot Mode - Can you adjust the fan speed.

I have a HP04 and when in hot mode it seems to just go straight to near to max fan speed, is this normal?In cool manual mode I control from a slight breeze to full speed but when I activate the heat mode even with fan speed one it starts probably about the equivalent of 5 for maybe 20 seconds and then jumps up to an 8.I saw a similar post that was not sure of their outcome but just trying to understand if this is normal behaviour or not. That other post seemed to imply that this is standard behaviour so that the room heats up as quickly as possible but it makes the fan quite impractical given the noise and how close it is to my work space - are you able to have a low speed with the heat on?

5 months ago

blapathNew Member

asked in General discussion

Apple Watch Ultra 2 doesn't recognize registered air purifier

We have a Dyson Air Purifier (TP09). it was registered into the iPhone application, whih works like a champ.Just now I got a new Apple Watch Ultra 2, where MyDyson app is installed. But when activated, it just says ADD MACHINE and instructing doing it in the phone application). But As I write, the device is successfully registered in phone application.Is it is bug in the watch applictaion not yet supporting Ultra 2? Or there is something I have to do to ceent it to the devie (both the phone, watch and the device are on the same wi-fi network of course)?Any suggestion?Thanks in advance.

5 months ago

Ben_LondonRookie Member

asked in General discussion

Huge spike in VOC levels shortly AFTER airing the room. Any suggestions?

Hello all,Trying to get my head around something that is happening in our newly built garden room. There is a huge spike in VOC levels after closing the door to outside, that goes from good all the way up to very poor within an hour, then slowly comes down over the next few days back to good. Once it is back down to green, it will stay like this for days until the door is opened again, the fresh air from outside comes in and the VOCs drop to absolutely nothing, but as soon as the door closes there is a huge spike again which. I cannot see the logic in why this is happening. There are a lot of things which could be off gassing, lots of adhesive and glue used in the construction of the room, but I cannot fathom why the huge spike is only noticeable immediately after letting fresh air circulate for a few hours. My only theory is maybe the VOCs are not being cleared in the whole room by the Dyson, only very locally to the machine and when the air from outside circulates it moves any vapour

6 months ago

Brent1980Novice Member

asked in General discussion

TP07 vs TP10 | What are the major differences?

Is the TP10 the same as the TP07 minus WiFi and no back air flow? What are the major differences between the two?!?! (Moderation Edit - Tags Added)

6 months ago

mvutrinhNew Member

asked in General discussion

Brand New Dyson TP09 Motor sound - Thoughts?

I just bought this brand new Dyson TP09 Formaldehyde from Amazon Prime Day. Does anyone know if it’s suppose to be making this motor sound? It’s not quiet at all and pretty loud. I posted a video below.

6 months ago

ActuatorRookie Member

posted in General discussion

HP09 fan heater - How to Use

Yesterday I received my HP09 fan heater direct from Dyson.I chose this model because the website advised it suitable for whole room heating.However, the safety information leaflet received with the heater advises”This product is only suitable for well insulated spaces or occasional use”.I can’t see this statement on the website - did I miss it?Do owners of this machine use it constantly without issues ? please advise.

6 months ago

MaricelNew Member

asked in General discussion

Wifi not connecting on my Hot+Cool Purifier?

it a 3 months old unit and was connected with wifi and can be controlled on the dyson app before until a week ago we use the cool fan it over night with the timer on. The next day we cannot find it on the app and the wifi is animating, i keep on trying to connect to the wifi as per troubleshoot instructions, it say “Connection Issue we’re having problems connecting your machine to the Wi-Fi network”

6 months ago

cweinfeld10Novice Member

asked in General discussion

Dyson HP07 treat asbergillus penecillium mold?

Hi,Had a recent air inspection and the living room is coming back with higher levels (twice that of the bedrooms) of asbergillus penecillium which is a common mold spore. just bought the Dyson hp07 and system is indicating air quality is good. Does this system help get rid off these mold spores? Right out of the box it says air quality is good.

6 months ago

MsullRookie Member

asked in General discussion

Dyson Fan - blowing hot and cold at same time

Hi All, has anyone come across the problem below with the Dyson fan? when I turn it on both hot and cold air come out (whether I choose hot or cold) - cold on the right side and hot on the left.Is there a known fix for this?

6 months ago

EEBNew Member

asked in General discussion

Purifier - Is there any data showing Dyson success in removing VOCs?

I am trying to find a good purifier to reduce VOCs. I have had terrible luck with other brands and have used monitors to track VOC levels. Has anyone else used a Dyson VOC/Formaldehyde purifier and measured results using monitors? Is there any data out there that actually measures VOCs before and after the purifier was used? Thank you!

6 months ago

BillstNovice Member

asked in General discussion

Filter stock problem 2023 - Dyson Purifiers

Seems same problem as last year. No supplies of air purification filters. Previous topic closed. Can we use 3rd party filters to save junking Dyson?

6 months ago

erincNew Member

asked in General discussion

Dyson Pure Cool™ tower Glass HEPA + Inner Carbon Filter - Is there a suitable replacement?

Hi I have Dyson Pure Cool™ tower purifier fan from 2018. My glass hepa and inner carbon filters has been used up for a while now but I'm not able to order replacement since inner carbon filter seems to be out of stock all the time and only glass hepa filter in stock. I see https://www.dyson.co.uk/support/journey/tools/965432-01 is in stock but I'm not sure if my device would be compatiable with this as it is not listed on the page however they look very similar. Would you be able to confirm if I can order and use this one please?

6 months ago

willNew Member

asked in General discussion

Dyson Purifier Hot+Cool Formaldehyde - No power/electrical short - Ideas?

I plugged in the purifier at my new flat, worked fine for hours, then I turned on its heating function and after a while there was a puff of spark/flame and it shut down. I circled the rough area it came from, I’m guessing it’ll be a fuse or something that I need to replace.Anyone know which part I should look at?The wall plug itself is probably dodgy I would guess so I’ll plug it in somewhere else once it’s fixed Cheers,Will

6 months ago

SueHRookie Member

asked in General discussion

What is the future of the App for purifiers - Is it going anywhere?

I have 4 purifiers hot cold all registered in my app . I went to purchase another hot cold purifier today to find only the formaldehyde one is app compatible. Is Dyson doing away with the app ? Why do new fans not have the ability to be on the app ?I love the app to schedule “my house” all my fans.thanks

6 months ago

Page 3 / 9

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.