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General discussion

Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 407 Posts
  • 973 Replies
407 Posts
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cpetrasNovice Member
asked in General discussion
HP07 keeps shutting off

I have the HP07 running in auto mode. I've noticed that it will shut itself off. It's been in service since October, just checking right now and the filter is at 89%.Typically I'll use the app to put the device in auto mode. Some time later I'll notice that the unit isn't running. Looking at the app the unit is shown as off and the air quality usually isnt at the target. Pressing auto will bring it back to life.Is there a way to keep it in auto mode? 

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WthcsNew Member
asked in General discussion
Frustrating Customer Service Experience (November 2024)

Hope you are doing well. I originally placed an order for a Dyson fan on November 9th. On November 12th I received notice that my order had been shipped, with the status on ups as “label created but ups is pending receipt of item”. That status of my order stayed like that for the next week until I received an email on November 20th that an order had been placed for the same item I had ordered on November 9th. There was no context provided to me on that order on the 20th and the email made it appear like I was being charged again. Throughout these 11 days I contacted customer service numerous times. The customer service support I received was horrendous. The following information was provided to me by multiple customer service representatives to explain why my order was still waiting to be received by ups:- “your order is in route to ups, ups is still waiting on it coming from us”. I have dealt with inventory/warehouse procedures in my past and understand how the item fulfillment and sh

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Jack
Dyson Community Manager
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WaltHNew Member
asked in General discussion
How to change WiFi network on Dyson Fan/Heater/Purifier HP02?

How do I change my WIFI connection for my Dyson Pure Hot+Cool Link HP02 Purifier fan heater? In the App settings there is no section for the WIFI settings.

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PowerswNovice Member
posted in General discussion
Design Defect Hot +Cool Air Treatment

Over the past couple of years, I have purchased two Dyson Hot and Cool machines. They are quite expensive, and I expected them to perform well.The first machine initially worked fine, but then it began to oscillate intermittently before completely stopping. I reported the issue to Dyson, who informed me that the machine could not be repaired and would be replaced at no cost to me. This made me question how a manufacturer could not fix their own products.Unfortunately, the second machine failed with the exact same problem. I arranged for it to be picked up for repair at a fixed price of £99. However, the day before the scheduled pickup, I received an email from Dyson (from a no-reply address) stating that, due to unspecified circumstances, they could not repair my machine without even inspecting it. They informed me that the repair fee would be refunded and that I would be entitled to a 25% discount on a new Dyson product, subject to certain restrictions.These machines are prone to the

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AbdullahNew Member
asked in General discussion
Dyson TP07 Area Coverage

Dear All, Can anyone please guide me whats the total coverage area of the Dyson TP07 Purifier. Thanks 

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Jack
Dyson Community Manager
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Angela BolgerNew Member
asked in General discussion
Unhappy Customer

I have ordered a Dyson Purifier Cool. The item was ordered on 8 November 2024.The delivery of the item was to be done by Startrack. Startrack can only deliver during business hours.As I work I requested that the item be delivered to a nearby Australian Post Business Centre for collection. I was advised by Startrack that this redirection would need to be authorised by Dyson via email.I have telephoned Dyson customer service on a number of occasions without success. I have been advised that they cannot authorise any redirection. I have been advised that they will only permit a redirection to another residential address. Startrack have confirmed that the parcel is in their possession but can now only be collected from their depot which is situated some considerable distance away from my residential address.Dyson Customer Service maintain that they cannot provide me with any assistance. I note that Dyson has processed the payment of $949 for the item...But I still do not have it and I have

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PowerswNovice Member
asked in General discussion
Dyson Hot + Cool

I owned a holiday park where I used Dyson products throughout, and I found them fantastic. After my retirement, I bought two Hot + Cool purifiers. Unfortunately, one of them stopped oscillating. Dyson picked it up, informed me that it wasn't repairable, and since it was still under warranty, they sent me a replacement.However, the second purifier also stopped oscillating, but this time it was outside the warranty period. I paid £99 for a repair and awaited the pickup. Without even picking up my broken unit, I received a no-reply email from Dyson stating that they declined to do the repair and offered me a 25% discount on a new one instead.I find it hard to understand how these machines can have such an obvious defect, and it feels like Dyson is playing a game, hoping to get through the warranty period without taking responsibility for a known fault. I consider this extremely arrogant. I plan to send details of my experience to Which magazine, as I am a subscriber given the nature of my

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bsiderysNew Member
asked in General discussion
Gen 1 TP10 : No Remote No Control

I bought a TP10 Gen 1, but my dog chewed up the remote.  The remote is not available for re-order, so I was told to look at the manual for how to get the fan to work.  The problem is: The manual doesn’t show you how to control the fan.  So, if you damage the remote ------you lost the fan as it can’t be controlled. This is a very expensive device and I would not have purchased if i knew this prior.

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NugetchewNovice Member
asked in General discussion
HP09 Customer Service Abysmal - Is Warranty even honoured?!

As someone that has multiple Dyson products not sure if I will be spending my money with them in the future. I contacted Dyson service to help resolve my issue with the fan not working; I have it in the nursery so I can control the heat. I tried all the troubleshooting before hand and followed the steps through chat as well. I then had to argue with the service advisor to have a replacement. They want me to send in my old fan before I receive the replacement. But I still haven’t received a return label or even email regarding the confirmation. Amazing service for spending $1000 on what is now garbage. I’m still waiting for a canister for my Dyson V11 for a year that broke during warranty. 

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Michael 1999New Member
asked in General discussion
Why is my Dyson heater only blowing hot air from one side of the loop amplifier?

pm09 blowing hot air from left hand side and cold air from right hand side whyplease help …..thank you.[Moderation edit - title updated]

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Jack
Dyson Community Manager
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joolz00Rookie Member
asked in General discussion
Let down by courier 5 times

Sorry to say I have been let down by the repair service courier 5 times despite numerous calls to Dyson. First appointment did not turn up and it was told to wait as it could be in the next 2 days. No one showed up so I had waited in for 3 days for nothing. I called and rearranged but they did not show up again. I called again and rearranged and they have not showed up again. 5 days wasted waiting for couriers who do not appear. Has anyone got any ideas of who to speak to to get this sorted as I’m at a loss? 

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BCANew Member
asked in General discussion
dehumidifier

Hello Dyson Team,Could you tell us why there is currently no Dyson dehumidifier ?There is a huge market share to take for Dyson...Thank you for your return.Best Regards

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Jack
Dyson Community Manager
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og1677New Member
asked in General discussion
Dyson Purifier Hot+Cool HP7A Autoreact vs Purifier Hot+Cool™ Gen1 HP10

Hello, I really can’t decide what to buy between purifiers Hot+Cool HP7A Autoreact and Hot+Cool Gen1 HP10. Would anyone know the differences between two models? Which model is more advanced please?

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Silver Level Contributor
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Edkrause2Novice Member
asked in General discussion
Ph04

When should you deep cycle vs replace the evaporator filter? Instructions not clear! The deep cycle symbol comes up on the LCD screen, but that mean to replace the evaporator or deep cycle clean?

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Jack
Dyson Community Manager
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pk18New Member
asked in General discussion
very ppor service and not honouring warranty

Purchased a Dyson purifier hot and cold formaldehyde on Amazon. It stopped working just after the Amazon 6 months cover. so i contatced Dyson and had to provide proof or purchase etc which i did. Dyson refuse to repair it despite it being registered with the warranty via their app. they are saying the serial number is incorrect. If it is why does the Dyson app recognise it. It is clearly a dyson and i sent them a picture of it. so i have a very expensive Dyson machine that is not working. they did say i could take it to a Dyson shop -465 miles away!!

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unimpressedRookie Member
asked in General discussion
Dyson Air Purifier TP7A Repair and Replacement, unsatisfactory

Dear Dyson Customer Service,I am writing to express my deep dissatisfaction with the service I have received regarding my Dyson Air Purifier TP7A. My experience has been frustrating, and I believe it warrants immediate attention.Within the first six months of use, my purifier began making a high-pitched whirring noise. After contacting your support team, I was offered a new filter, which provided a temporary fix, but the issue soon returned. I called support again to arrange for a repair and stayed home from work for the scheduled pickup, but DPD never arrived.Upon following up via message, I discovered that my repair order was incorrectly listed under someone else's name, preventing me from receiving any confirmation emails. I then requested another pickup date, which took two weeks to arrange. When the second scheduled day arrived, I again stayed home, only to find out that the pickup address was incorrect, resulting in another missed appointment.After significant delays and frustrat

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Bronze Level Contributor
moalksBronze Level Contributor
asked in General discussion
Whistling noise on newer units?

Hey, My purifier + humidifier was working well until the pump broke. It worked fine until that point. Fast forward, I have received two replacements since I sent back the original unit and the new ones have an awful whistling noise to them, even on the lowest speed settings, this thing is *loud* and very annoying.I was wondering, is this normal? Dyson support wants me to send the brand new unit to repair instead of replacement and It wouldn’t surprise me if they closed the case as a non-issue, which would be awkward because my old unit didn’t have this problem 🤐

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Bronze Level Contributor
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Ilia DoichevNew Member
asked in General discussion
Dyson App in countries where Dyson is sold

I want to ask, when I will be able to install your application for controlling your smart devices in Bulgaria?

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ApplicationUser009New Member
asked in General discussion
How much different is in formaldehyde and VOC removal capabilities between Big+Quiet (BP04) and Hot+Cool (HP09)?

I’ll buying air purifier for my house, because formaldehyde and VOC level is very high.(formaldehyde: 0.4~1.2mg/㎥, VOC: 0.6~2.4mg/㎥) My candidate purifiers are Big+Quiet (BP04) and Hot+Cool (HP09) Formaldehyde.The selection is a bit difficult.My room is about 16㎡, but formaldehyde and VOC level is high. Anyone who bought or tested these two models, How much different is in formaldehyde and VOC removal capabilities between these two?Do you think HP09 is enough to remove the gases in my room?

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Gold Level Contributor
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ImagellanicNew Member
asked in General discussion
how to manually force a clean cycle on ph3a

I tried numerous ways to force a clean cycle (messed up the process on the first one!) pressing the button three quick times or holding the cycle button doesn’t help. Any solutions?

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Gold Level Contributor
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Bronze Level Contributor
moalksBronze Level Contributor
posted in General discussion
It just keeps getting worse

I thought I’d be safe if I asked support the estimated time it would take to receive a replacement unit or a solution - 10 days is what I was told three times in different phone calls.Welp, its been one month since Dyson received the unit and the best I was offered is a 25% coupon for a unit that I had owned for less than a year before it started giving problems (either that or to wait indefinitely for a replacement). The unit was in perfect state, the only problem it has is the pump that broke for unknown reasons, I even shipped the original box, everything.Think about it, I paid nearly $1,000 for this unit, and it broke ~10 months after its purchase. I had three agents tell me that the warranty process would have a solution within 10 working days.1 month later the administrative department follows up offering me a 25% discount or to wait another 2 weeks (which, by the way, have already passed).I can’t recall of any company having a worse post-sale experience than this, it’s just awfu

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Bronze Level Contributor
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791kwalkerNew Member
asked in General discussion
Legitimacy of formaldehyde testing???

New here!I’m really intrigued by the Formaldehyde models of air purifiers...like all of them (humidify, heating, cooling). I’m looking into the standards and all the testing done to verify if it’s another industry stretching of the truth like common activated carbon filters - they don’t contain enough carbon to filter VOCs for more than a few days. When I search for the testing standard that Dyson states they used for their formaldehyde validation (GB/T 18801-2018) I get nothing that is mentioned outside of a Dyson related publication. I do find the full standards for GB/T 18801-2015 and GB/T 18801-2022 but there doesn’t appear to have ever been a GB/T 18801-2018 standard. Is it a typo? Is it a falsehood? I don’t know, I want to believe the best, but I also wouldn’t be surprised. 

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Jack
Dyson Community Manager
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223hp01userNovice Member
asked in General discussion
What model do I have DYSON-C2Z-US-MBE....

What model do I have DYSON-C2Z-US-MBE.… 

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Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
5 ways to use your Dyson Hot+Cool™ Jet Focus fan heater this winterTIPS - AIR TREATMENT

 Banish those winter blues!Whether you’re a tinkerer in the garage, entertaining the in-laws or hunkering down on a Sunday night – there’s no need for chilly toes. 1. For working-from-home heating.2. Tinkering-in-the-garage heating.3. Midnight snack heating.4. Too-cold-to-get-up heating.5. Night-night-sleep-tight heating. Learn more 

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Jack
Dyson Community Manager
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TrishatxNew Member
asked in General discussion
Dyson Keeps Lying About Sending Replacement

I shipped my humidifier back to Dyson and they received it on July 15. I still have the UPS label as proof. Dyson promised to send a replacement within 14 days. Well here we are in October and I continue to be lied to. “Please allow 48 working hours for process. Once the machine is released you will be notified via email as well.”Dyson never sends an email and no replacement has ever come. It’s clear to me this is Dyson’s business model. They are stealing from people who’ve spent their hard earned money and think this is a reputable company who will honor the warranty and send the replacement timely.The phone number and chat is a joke. I will never buy another Dyson product again because this company has proven to be just a bunch of thieves. 

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