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General discussion

Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

382 Posts
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382 Posts

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CerinaNew Member

asked in General discussion

Dyson Support not helping

I bought a Dyson HEPA Purifier Cool TP09 at the start of this month. Straight out of the box it would not connect to the WiFi.I have had FIVE support calls in the last three weeks. Support 1.) Troubleshooting. Can’t figure out what is wrong. Will ‘escalate’ and I will receive a call back within 72 hours. No phone call. After 7 days I called Support again.Support 2.) Video call troubleshooting. Can’t figure out what is wrong. They will ‘escalate’ and I will receive call back within 72 hours. I said they said that last time and no one bother to ring back. They said no no this time they will. no call back received. After another 7 days I call support again. Support 3.) It is now over 2 weeks since I received a faulty machine. Thursday 20th I call again. I am offered repair and I said no I would like a replacement because this has not even been used yet. Support sets up a collection of faulty machine for Tuesday 25th of June. Says I will receive replacement machine in 10 working days as it

520

6 months ago

Paul GoldieRookie Member

asked in General discussion

Dyson Fan App Display

Is it possible to change what easing come up on the app display and if so how is it done? thanks

763

6 months ago

JadesdNovice Member

asked in General discussion

Can't control Pure Hot + Cool (HP03) on app

I purchase the HP03 a few wks ago. It originally allowed me to control it when I wasn't home on the MyDyson app. However it stopped a wk ago and I can't get it to work again.I have tried: unplugging at powerpoint, turning off at PowerPoint and back on after a few minutes, removing from app and reinstalling, pressing on and off button for 5 seconds, 20 seconds etc…I am able to control the machine when I'm at home and on the same home WiFi, but one of the reasons I purchased this machine was so I could control it when I'm not home.Any help would be appreciated.

1554

6 months ago

JmagoogooNew Member

asked in General discussion

I can't reset my cool air purifier

I can't reset my cool air purifier, I've changed filter, cleaned, held down button it won't reset please help I love this machine!!

1031

6 months ago

TracieRookie Member

asked in General discussion

Can I connect my Dyson Autoreact purifier to WiFi?

Hi I have a Dyson cool purifier auto react fan. I have been on the phone to Dyson to be able to link this fan to my mobile. He tried explaining over the phone, but said I was doing the instructions wrong.He then sent me a link from you tube. But this is not working either. My fan will is still not connect to the internet.Please could someone help? [Moderation edit - title updated]

1362

6 months ago

CCBNew Member

posted in General discussion

Need help .. not working Hotand cool air purifier Warning triangle showing otherwise dead

First time swtched on since last yearNothing working,rang support line, useless, sent link but ran out before could open link. disabled

640

6 months ago

Leannee1New Member

posted in General discussion

Dyson Pure Humidify+Cool™ dead after 2 years

Purchased Dyson Pure Humidify+Cool™ PH01 (Black/Nickel) 2 years ago. A few months shy of the warranty expiring machine stops detecting tank. Customer service barely troubleshoots and sends new tower column.With new tower in machine still did not detect tank and warning symbol displayed. Option from support drive 40 minutes each way to drop off machine to center who may be able to fix it at a cost. At the price I paid for machine for it to last 2 years is disgusting!!!!! I have been a huge Dyson product owner with multiple vacuums and at least 5 hair care products and this is service you get.Definitely will be avoiding future purchases and would highly recommend not buying their air care products if they last so little of time!!

780

6 months ago

Jennifer TranNew Member

asked in General discussion

How to fix the non-sto rotation (swing around) error of Dyson bladeless fan??

I bough a Dyson air purified fan from Japan to Viet nam then it have been operating very good but now it swing around nonstop even I put it off ! I althought touch on its swing button many time but it can not stop swing around unless it unplug! pls give me an advise soon What is it wrong?? I also ask Dyson gurantee in Viet nam but They can not stop it ??I am looking foward to hearing from your advise soon!Jennfer,

440

7 months ago

TobyDSWENew Member

asked in General discussion

What is the difference between Dyson HP09 and HP09 YY?

What is the difference between Dyson HP09 and HP09 YY?CARB lists Dyson HP09 as using mechanical filtration and HP09 YY as using electrical filtration. Are they not the same machine using same technique??

1071

7 months ago

ThejakeletNovice Member

posted in General discussion

Big + Quiet Software Bug, the saga continues...

Dyson Big + Quiet Formaldehyde Software bug, the saga continues As the title suggests we are now on our second Big + Quiet air purifier, whilst the build quality and purification of the machine is without a doubt first class, the software is a completely different story.I've reached out to numerous outlets in Dyson, higher up the command chain via their emails, which go completely ignored to finally getting a sort of response with sending my findings to the software vulnerability email, which I was told someone from the product team "might be in touch" shocker, no one has been, and this issue whilst most might not be aware of is starting to become abit of a joke, the fact no one takes responsibility is concerning.The issue again relates to the ambient lighting sensor not adjusting the screen brightness at all, this was fine on the previous software but since the update to 0664PF.00.08.005.0002 the brightness is just stuck at full until the power is cut to the machine, again after powe

2951

7 months ago

minz721New Member

posted in General discussion

Dyson Pure Cool Auto-React TP7A constantly says 0 in each category

Hi guys, this is my first post however I am having trouble with my Dyson. I got it quite recently and haven’t used it much. It’s always been stuck on 0 for a while. Each category is stuck and the weather is stuck on -2. Really weird as I reset the whole system and the reset the filter functionality. This still didn’t fix it as I tested it by spraying into the filter but this didn’t change the status on the LED screen. Surely it should have gone red on the LED. I’m not sure what is going on. Is there anything else I can do? Thanks everyone in advance.

771

7 months ago

ed_sandersNew Member

asked in General discussion

Does the Dyson Air Tower and Dyson Vaccuum work in Australia?

I have a Dyson Pure Cool TP01 and a Dyson Cyclone V10 Motorhead bought in the US, and we are relocating to Australia.I know the voltages are different and things like toasters won’t work with an adapter, but electronics like computers will.These Dyson products fall kind of between so I’m curious if people have experience with whether a cooling tower / fan and a cordless vacuum will work with an adapter.Not worried about warranties etc, just whether people know.Thanks!

521

7 months ago

yoon0722New Member

asked in General discussion

big and quiet BP04 out of stock at US

I would like to buy big and quiet BP04, and have been checking dyson website for a while, and it shows out of stock. Does anyone know when BP04 will become available for order at dyson website? I am located at US

1802

7 months ago

dr martin borgRookie Member

asked in General discussion

How can I get help with my Dyson Hot+Cool purifier HP04 in Malta?

I have an HP04 air purifier and your rep in Malta told me that it cannot be repaired as the PCB it needs is no longer available, I bought the fan in 2021 is it possible ? the serial number on C8R-[Moderation edit - title updated, personal data removed]

613

7 months ago

TechnicalMarvelNovice Member

asked in General discussion

TP04 vs Big and Quiet Formaldehyde BP03

Hey everyone. Currently own a TP04 and one of my frustrations since i bought it was the speed at which is cleaned the air, it would take hours and hours before quieting down again, and so im interested to know more about peoples experience with the new BP03? Has anyone upgraded from TP04, if so how have you found it? TM

2513

7 months ago

TsesebeNew Member

asked in General discussion

Serial number not recognised

I have a new hot + cool jet focus fan. Tried to register it on the website. It will not accept the serial number. I have checked the number and tried several times. Then tried to do it by telephone, as instructed, but there is no option to register. It is really a bad experience so far. Then tried to use the chat - eventually said they will get back within 30 Minutes. The pre-selectedoptions do not include an inability to register the product. Anyone know why Dyson is so difficult to deal with and what I can do? Thankyou

2590

7 months ago

Sd2605Rookie Member

asked in General discussion

Exhange issue with Dyson Pure Cool Me

Hi,Has anyone had any issues with getting Dyson to exchange products when they’re faulty? It’s been over a month now, I’ve rang up numerous times, they always ‘book’ it in, send me a blank email with no details and tell me to wait a week but then nothing happens. I use the the Pure Cool me purifier for my newborn at night as it helps his breathing. I only used the machine a month before it stopped working. Don’t really know what to do as keep chasing it up is just getting draining now.

533

7 months ago

cmactagNew Member

asked in General discussion

cant see email yet for order

I just bought a new air purifier hit cold for 490.00 why don’t I see the email

1221

7 months ago

blue71495New Member

asked in General discussion

Replacement is being provided in wrong color, please suggest

A few weeks ago, my Dyson TP07 air purifier showed a fault notification. Customer support arranged for a representative to inspect it, and they determined it needed repair. After sending it in, I was told the issue was with the PCB and offered a full replacement since it’s only 4 months old. However, they only had white replacements, while I had ordered black due to dust concerns and aesthetic reasons. I asked for a black replacement or to repair my original machine. They initially agreed to repair it but later said repair wasn’t possible and again offered a white replacement. I refused and insisted on a black one. Am I being unreasonable? I specifically chose the black TP07 and just want it repaired or replaced in the same color. Please advise.

651

7 months ago

francoisvilleneuveNew Member

asked in General discussion

New Filter formadehyde TP09 VS hold metal

I bought 2 TP09s 2 weeks ago but they came with the new non-metal Formaldehyde filters. However, I just tested it without my blue filters, which gave me more air power. I also tested with a friend's old formaldehyde filter that I had borrowed from metal on my new TP09 and then the air flow was strangely higher!!! I am not impressed with Dyson's service to which they are incapable of answering me correctly without telling me that I just have to remove my new generation blue filters which will result in exactly a TP07 model without these filters!!! However, they cut off the conversation without answering me!!! I am not impressed and a tower fan projects more air power than my current Dyson which I will probably return before my 30 days given the very poor after-sales service I receive and also that the models in the USA versus in Canada like the HP09 Nickel\Gold available in the USA is strangely not available in Canada then I have no information when or how I could get them since if I bu

1431

7 months ago

VitiRookie Member

posted in General discussion

Price of replacement filters

I have two dyson fans: one ordinary fan and one extremely expensive air purifier. The replacement filters last just one year. Last year the replacement filter cost £60 which was exorbitant. Now they cost £85!! You have got to be joking! Why the price increase? There is no way I am going to buy one of these!

1743

7 months ago

Glisten0sRookie Member

asked in General discussion

I've been trying to get my Dyson fixed for more than a

HelloI’ve been trying to get Dyson to pick up my machine and fix it and everytime i start a conversation they disappear. At this point, I would like to activate the consumer protection act and simply get a refund for the defected machine. I’ve tried so much to get it fixed and give up now. Please respond as i am willing to escalate this given the enormous cost of the dehumidifier.Who has experienced such a thing? how did you get it resolved. there is no contact information! Thank youDina

744

7 months ago

rphilippeNew Member

posted in General discussion

Dreadful Customer Service UK - Repeat faulty TP09 fans and no contact for written complaint.

Can someone please advice or help? I’m at the end of my tether with Dyson.I'm getting in touch to try and reach a resolution regarding this issue, I've been on the phone and online chat to Dyson so many times and not been able to reach a proper resolution.There is no competent person in customer services and no way to raise a written complaint and escalate. I’ve been promised that ‘manager’ or ‘supervisor’ will call within 3 days and they never do. I've explained the issue but there are problems with comprehension and I've not received a response when they promise to open cases and that someone will come back to me but they never do.A couple of weeks ago I finally got a person on the phone who seemed like they knew what they were doing, who agreed that they would supply an alternative model. However they sent the same one again which is again faulty.My original machine was purchased in July 2022 and worked wonderfully, TP07Unfortunately the airflow stopped working completely in October

912

7 months ago

NewToThisNew Member

asked in General discussion

Thermostat Location in Dyson Purifier Hot+Cool Formaldehyde

Does anyone know where the location of the thermometer/thermostat on the above-mentioned machine can be found?I believe it's reading the room temperature incorrectly. I have had this machine for three days so far.Can these be recalibrated?

1281

7 months ago

Edkrause2Novice Member

asked in General discussion

Should I clean my Dyson Pure Humidify+Cool PH04 water tank between refills?

Should I clean my PH04 water tank between refills?

611

7 months ago

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