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Jack
Dyson Community Manager
3 years ago

General discussion

Got a general query about your Dyson air treatment machine? Get an answer from the Community here.

  • 370 Posts
  • 886 Replies
370 Posts
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JanelleNovice Member
asked in General discussion
Multiplier - ROUND head tower fan

Help needed.. I have one of the original round tower fans, the one with the round circle head.. the multiplier is written on the circular head. (can’t see an actual model number?) Is there a filter anywhere to clean? I haven’t used it for a while and no cool air is coming out. I have used the vacuum on the bottom vent holes but not cleaning much or making a difference to the air. Can someone help me with the same product with their experience with cleaning? Thank you!

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Bronze Level Contributor
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Oreja2020New Member
asked in General discussion
DYSON PURIFIER HUMIDITY +COOL PH04

NOT IMPRESSED! I bought this unit in 2022, it lasted 8 months before the blades stopped rotating. Unit was sent back for repair another machine was sent to me since they were unable to repair it (Covid ). Six months later same issue with second machine. They upgraded the model from my original model purchased., sent me a third replacement!! Guess what the third unit has exactly the same issue, By this time apparently the warranty had expired. The warranty is from the original date of purchase, although if a machine is this unreliable the warranty should be extended. Now machine is out of warranty let’s see how long the repair will last. I appreciate the Techs at the repair center, although the machine was out of warranty according to them, they repaired the unit without charge. Will I buy another Dyson ? Most likely not!! at least not for $1000 US.

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Silver Level Contributor
Heyhey88Silver Level Contributor
asked in General discussion
Air purifer Colorways

@Jack - do you know if the UK is to get the HP09/TP09 nickel / gold colour way and / or if the HP07 in black Nickel is coming back? thanks!!

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Silver Level Contributor
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IvaNew Member
asked in General discussion
Dyson Air Purifier Emits Smell and Irritates My Throat And Nose

Hi, I have a Dyson air purifier for about 3 years...no issues. Recently, I noticed that it has a funky smell coming out of where it blows air. The filters have a lot if life left. The past few nights I woke up with sore throat and stuffed nose which disappears after few hours. I will be contacting support soon but I wanted to hear if anyone has any ideas here. Thank you. PS: it reads good air quality in the room

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Jack
Dyson Community Manager
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Kobe2408New Member
asked in General discussion
Dyson not sending exchange pure hot+cool

Hey everyone, seems like a lot of people have been frustrated with Dyson customer service as of late…looks like I’m joining the crowd. I sent in a faulty hot+cool fan for an approved exchange and the unit was received by Dyson on March 1. Was told 10-14 business days to receive replacement from that date. At the end of the month and still nothing to show with not even tracking info for the replacement unit. I’ve contacted the support multiple times promising a resolution in 24-48hrs with an email with my replacement order…NONE of this has happened. There is absolutely no customer service! Any advice?

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roxanneRookie Member
asked in General discussion
dyson cool humidifer purifer

I own 2 dyson cool humidifier and purifier ..in the first 2 years both were replaced related to water tank under warranty and now both units have oscilatting issues and are over by a few months of the warranty i have done all the possible solutions along with calling dyson and which they said bring in the machine to which is not a option because of the service location and i dont know what kind of money we are talking about..for the price i paid for these units they should not have issues will not buy again

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KaranNew Member
asked in General discussion
When will we get the BP04 Big & Quiet in Poona, India ?

I have been looking to purchase The BP04 Big & Quiet in the city of Poona in India but Dyson says it's not come into the Indian Market? When can we get one ?

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Jack
Dyson Community Manager
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ChoranNovice Member
asked in General discussion
PH04 Smell & Baby - Any recommendations?

The PH04 is in our baby’s room, hints the neurosis about it. We put the machine in baby’s room because of the new furniture etc., and since, the room always smells a little like sweet plastic. I thought it was a mix of new baby stuff and diapers (gross), but the other day I sniffed the air purifier, and it’s the air coming out that smells! Once I took the purifier out, smell gone. I took the machine to the local Dyson store and they said it’s likely from the plastics in the machine and smells that are tightly trapped in there from manufacturing overseas. Thoughts on this? The machine’s filter was replaced last month, so that’s not the issue. Is this a health concern? I want to make sure the air baby is getting is legitimately clean. (Moderation Edit - Tags Added)

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Mike69293Novice Member
asked in General discussion
latest software version for TP09

I have two TP09's and they show 2 different software versions. Software update is turned on and I did the power off and unplugged for 10 minutes and they both still show 2 different versions. Does that sound right?

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IvaNew Member
asked in General discussion
Dyson and Airthings read different VOC levels

I noticed when kids play in the basement the VOC spikes really high on the airthings monitor. Last night was close to the red zone. I brought downstairs Dyson to check what it has to say but the Dyson VOC showed green. I am very confused. PS: The VOC levels in the basement got worse after we installed a new furnace. The basement window is always cracked opened. If the kids are not in the basement, Airthings reads low VOC

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raisdNew Member
asked in General discussion
Why can't I control my Dyson Autoreact machine via the MyDyson app?

Hello there, I was wondering if anyone had difficulty to control Dyson Purifier Humidify+Cool™ PH3A Autoreact with dyson app? I don’t have any availability for control of this product :( only via remote control it’s working no problem. I have only like this view and I don’t have something like this: Any advice will be appreciated 🙏 (Moderation edit - title updated)

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Jack
Dyson Community Manager
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James the angryRookie Member
asked in General discussion
Feedback on ordering a purifier filter

I’ve been trying to order a new filter for my air purifier. The web site is broken in various ways. The only way there seems to be a way to have a voice is to come here and jump through hoops to set up and post here. Why can’t they just see I’ve got an email registered and have bought a device. Then filter on those emails. Giving regular customers a chance to email directly rather than only the oh so much more important “business customers” who get a direct email. Use the phone some say. I don’t use phones. Phobic, disabled, don’t have one, whatever my reasons. No easily found snail mail address for me to complain formally. Though at the cost of a stamp these days who’d bother. So finally I managed to a filter. Hopefully it’s the correct one. Just one of the things on the site is how confusing it is to order the correct filter. Seems the last one I ordered was not the correct model but still fit even if the “replace filter” indication on the little screen didn’t recognise it. Sadly Dys

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Jack
Dyson Community Manager
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AndrewNNew Member
asked in General discussion
Quietest fans

What's the quietest fan in your range. Am buying for poorly relative who is extremely sensitive to noise.

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Jack
Dyson Community Manager
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mp5999New Member
asked in General discussion
AM10 humidifier shuts off after 1 second, any ideas??

Hi all! so I did my monthly deep clean on my AM10 and now it won’t work! I’ve disassembled completely, checked everything, double checked, and yes even triple checked! Yes and obviously did the Dyson online help chat, but I’ve just gotten nowhere with the fix. By doing some testing I’ve found the following: if I put it together with empty water tank then the unit stays powered up (by that I mean to say the blue round power button stays lit up). It then gives me the usual 3 flashing lines “tank is empty”. so then once I put some water in the tank and place it back on the base and turn it on, the button stays lit for approx 1 - 2 seconds, and during this time there is a lit up “line” that makes its way quickly around the power button light one time in a clock ward direction, then it shuts off and power light goes back off. any ideas? I hate to give up on this little guy, and I know if I ship it to a dyson center it’ll most likely not be cost effective to have them repair it. Was hoping t

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Jack
Dyson Community Manager
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mindikaeNew Member
asked in General discussion
terrible support experience

We are on our second humidifier/purifier in three months and it breaks on a continuous exclamation point error. Dyson refuses to return because it’s outside their 30 day window. Chat support agent even “escalated” and still came back with a no. I am a 10+ year customer and I will never purchase from or recommend Dyson again!

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Jack
Dyson Community Manager
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chama98Novice Member
asked in General discussion
PH04 dyson Formaldehyde evaporator issue

Hi all. After a period of non use the Evaporator in my PH04 starts to smell of body odour and crossed between a musty smell. I have done the following: a deep clean cycle soaking the evaporator. I have also set the humid setting to 50% instead of automatic. But I have noticed that once the room has reached 50% the machine stops humidifying. Then the evaporator starts to dry out and the smell comes back. Do I need to purchase a new evaporator? if so, its still under its warranty! Thanks

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Jack
Dyson Community Manager
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stepanbNew Member
asked in General discussion
TP04 Air Purifier and Humidifier noise issue

Hey everyone. Hope everybody’s doing well. Have a strange issue with my TP04 only after 3 weeks of usage. It’s making strange noises when operating at low speed (2 to 4). Heard there are a lot of tricks how to solve it. Could u share it please? Previously on a closed topic there was a suggestion that quoted below gonna help: Solution: improve the seal. Release the filters, wipe the dust out of the fan where the filters fit into the body, and put a bit of hand soap on the rubber seal around each filter. The noise is gone. Anyone got a success with that trial? Thank you.

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Wendy GNew Member
posted in General discussion
hot cool formaldehide

Hi I bought hot cool formaldehide last year so first winter in use and very disappointed. It blows out as much cold air on hot setting as it does warm air and as a result room doesn’t heat above 18 degrees. Been back and tested and they say it’s ok. Resorted back to ancient convector heater that heats the room quickly on half setting, any clues please ??

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MyNamesThorRookie Member
asked in General discussion
HP07 Nightmode Screen Brightness

Hi team, We have an HP07 Hot + Cool, even in night mode the screen is way too bright, almost brighter than standard mode since the white moon symbol is so much brighter than the air quality graph. Only seems to be an issue on heating mode, for some reason on cooling mode the screen turns off entirely which is great! Is there any way to dim this screen further, or even turn it off completely? It’s horrible, and if it’s not possible now, can a software update please be released soon to resolve this. surely it’s possible since it can be done on cooling mode, just for some reason not possible on heating? Can u also ask the person who thought the bright white moon symbol was a good idea for a night mode setting what they were thinking. Cheers

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Jack
Dyson Community Manager
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grumblebNovice Member
asked in General discussion
Purifier sensor history

In the IOS Dyson app, I can see the history of my Air quality, PM2.5, PM10, etc, but it only goes back 1 week. Is it possible to access further back than 1 week?

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Jack
Dyson Community Manager
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Steve318aNovice Member
posted in General discussion
Air Treatment - High Pitched Buzz / Noise - Help!

Hi All - I purchased a PH04 humidifier/purifier at the beginning of this year, and it has been a huge headache for me. I normally wouldn’t complain but with the amount of money I spent I think I deserve a better result. I am currently on my 4th unit - each one has after 3 developed a relatively loud high pitch buzzing noise, that I think can most accurately be described as comparable to the sound a cicada (more like 1,000 cicadas) makes. I use the purifier as a fan/humidifier overnight night in my bedroom, and the sound occasionally becomes loud enough to wake me up. It is most definitely not normal operation, because the fan makes an acceptable amount of noise for several weeks up to a few months before it starts happening. 2 of the units replaced outright right away, and the third one I sent to the repair center where it was found to be unrepairable and replaced again. While I do appreciate the replacement machines, it seems to me that the problem is widespread if 4 in a row have had

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BennyNew Member
asked in General discussion
AM09 flashing F2 error

My AM09 fan is flashing F2 error. I tried the usual turning it on and off a few times but the problem persists. How can I fix this?

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Bronze Level Contributor
BlackoutBronze Level Contributor
asked in General discussion
HP07 Hot + Cool

We got our Hot + Cool HP07 yesterday. Looks very nice but I’m not sure if it’s good for the job. I set the temp to 19 and put it on Auto mode. It’s still blowing hot air even though it says that room temp is 19. We’ve put close to sofa and frankly when I’m sat on the sofa I can’t feel the warm air, it seems to be getting cold by the time it gets to me. Not sure what tariff we’re on but it also seems to be using a lot of electrics. I I literally had it running for like 30 mins and according to my smart meter it used about 80p which is a lot really. Any suggestions?

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Jack
Dyson Community Manager
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nayanm21New Member
posted in General discussion
Dyson Exchange of Airwrap

I bought my Dyson airwrap a little over 2 years ago and began experiencing issues with it randomly turning off and then a random burning smell so I called Dyson. They were nice enough to allow me to exchange the airwrap however at this point it has been 1 month since the exchange process has started and over 3 weeks since Dyson has recieved the old airwrap. I have contacted their customer service via chat, email, and phone at minimum 20 times and am always just given the run around that they are “working on it”. I understand the holiday times makes things crazy but this just seems a little ridiculous. At this rate I’m not sure if I will ever get a new device. Is anyone else experiencing issues with exchanges?

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matt72New Member
asked in General discussion
HP04 Sensors malfunctioning, customer service is impossible to contact

I have owned many Dyson products and have owned the air cleaner HP04 for 3-4 years. Have loved the machine and app but when it comes to getting troubleshooting help from someone other than a chatbot, forget it. The sensors (2) are not functioning correctly on the unit as I have tried everything from hard resets, to claeaning/vacuuming the ports and filters, etc. It’s to no avail. Tried al day to get with customer service, denied.

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Jack
Dyson Community Manager

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