Purchased a Dyson PH02 Pure Humidity + Cool in December, 2021. Shortly after, I noticed that the water reservoir wasn’t going down, indicating that the air wasn’t humidifying. After working with multiple Dyson Customer Service techs who appeared not to know what they were doing, they finally agreed for me to get a new replacement model for my defective one. Because Dyson had no PH02 models in stock, they sent me a replacement PH04 Pure Humidifier + Cool Formaldehyde model. Very shortly after getting the replacement, a warning appeared on the Dyson Link App that the pump was no longer working. Then I was told I would have to wait 5 weeks for a new pump because they were out of stock. Told Dyson this was unacceptable as I needed the humidifier before the end of the winter when it would no longer be needed. I am now on my 3rd humidifier and now worrying that I got an expensive “dud” that may be prone to pump problems. I’ve seen similar pump problem comments on the various internet forums. This seems to be a faulty design by Dyson. What is Dyson doing to make sure this doesn’t become a regular problem as I don’t want to be dealing with this problem when my Dyson warranty runs out?
(Edited by moderator – tags added)