This was asked a few days ago. One of the site geniuses' resonded: https://community.dyson.com/maintaining-your-machine-93/filter-status-1166.

“”

If the app isn’t reporting on the ‘Filter Management’ section, try restarting/resetting it the purifier. May be a mis-match in the software or information sent over the cloud. You may also want to consider re-registering it on the app. Start here: 

'Power Cycling/Restarting' your air treatment machine

Charlie. 

“”

Thanks @Eagles I didn’t see that post but have tried tried all the suggestions...no luck though - issue still persists. 

Hey @littlejack101. 

This is a new one for me!

Have you visited the App store and checked that your running on the latest version of the software? If you have, and it is showing that it’s updated, it is possible you’ve discovered a software bug. One that our team isn’t even aware of !

If you could please drop me a DM with the following details, I’ll raise it with the team and get back to you.

• The machines serial number - If you’re unsure where this is, you can find it in the app. Viewing your air treatment machine's serial number
• The software version - Either shown in the app store or within the app. View Viewing your air treatment machine's software information if you get stuck.
• The email associate with your account - The one you registered with on the app. 
• Your devices type and software information - This will be used to try and replicate the issue.

To drop me a DM, simply click on my nameplate, highlighted next to my profile picture and then select ‘Sent message’. 

Speak soon.

Stuart

Thanks @Stuart I’m all uptodate client side. Will drop you a message with the details requested.

Hi Everyone, 

Following further correspondence via DM, and additional checks with the Cloud team, we identified that this issue was caused as the machine was not updating it’s software to the latest version. 

For anyone experiencing this issue in the future, please following the steps provided against the 'Power Cycling/Restarting' your air treatment machine article. Moving the machine closer to the router/access point.

If that should fail, further diagnostics will need to be undertaken with the Dyson Helpline. To do this, please click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.

If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.

Many thanks, 

Stuart