Hey guys, just wanted to stop by and share some frustrations im experiencing with my Dyson TP04 air purifier. Currently the app is refusing to let me use the scheduling facility, nor can I access the filter management function. The app says that a software update is in progress and I will be able to use the scheduling and other features after it has completed. Thing is, its not updating, at the unit itself its not showing the update icon, just normal operations and if I go into the settings and turn off auto update it just says ‘update scheduled’ but it never comes, but is connected to the internet as I can control it through the app or alexa. I have tried resetting the device and removing and readding it to the app and nothing has worked. I even spoke with Dyson who said they could manually update it at the workshop and so it was collected and sent back there. It came back with ‘no fault found’ and no manual update had been completed. Looking around i can see this is not the first time this has happened with a TP04, and whilst I understand the machine is out of warranty, this fault impairs its functionality because I cannot access its basic functions, and on pointing this out to Dyson, they want me to pay for a replacement. I dont see why I should have to seeing as the hardware itself is working perfectly and I am experiencing a firmware issue.
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