I have ordered a Dyson Purifier Cool. The item was ordered on 8 November 2024.

The delivery of the item was to be done by Startrack. Startrack can only deliver during business hours.

As I work I requested that the item be delivered to a nearby Australian Post Business Centre for collection. I was advised by Startrack that this redirection would need to be authorised by Dyson via email.

I have telephoned Dyson customer service on a number of occasions without success. I have been advised that they cannot authorise any redirection. I have been advised that they will only permit a redirection to another residential address. Startrack have confirmed that the parcel is in their possession but can now only be collected from their depot which is situated some considerable distance away from my residential address.

Dyson Customer Service maintain that they cannot provide me with any assistance. I note that Dyson has processed the payment of $949 for the item...But I still do not have it and I have not been provided with any assistance in getting it any time soon.

Angela Bolger