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AskingforafriendNew Member

asked in Ask the Community

returned goods

I’m curious what happens to returned appliances, do they get refurbished (probably wishful thinking) or dumped?

1 hour ago

frustratedcustomer2024New Member

asked in Ask the Community

HOW DO I FILE A FORMAL COMPLAINT ABOUT DYSON CUSTOMER SERVICE.

I have been a loyal Dyson customer for many years, purchasing everything from air purifiers and floor care products to the most recent hairstyling tools. However, I am extremely disappointed with the ongoing issue regarding my air styler, which is still under warranty. Despite reaching out to Dyson in June 2024, and having numerous back-and-forth communications, I have yet to receive the replacement I was promised.Each day, I spend over an hour speaking with a customer service representative, only to be told that the issue is being escalated and that I should wait another 24-48 hours. However, I continue to receive empty promises and have not been provided with a concrete solution. I feel stuck and ignored, with no one willing to take real action.The consistent misrepresentation of facts and the lack of meaningful resolution are unacceptable. I can no longer tolerate being misled. I demand a clear and truthful explanation regarding the status of my case, along with an immediate resolut

8 hours ago

chrissyk79New Member

asked in Ask the Community

dyson wont send me a new vaccum as promised

Dyson representatives told me that since my dyson v15 absolute main body was malfunctioning, I would need to send in the entire vaccum and they would send me a new one of the exact model in 3 days. This was on the phone and also in writing via email. I sent and Dyson received my vaccum weeks ago. I called them 3 times since then and they keep saying it will take 3 days to send me a new one they have in stock. Yet, they haven’t. can someone guide me of what to do next?

8 hours ago

eildoverNew Member

posted in Ask the Community

Experience with Customer Service

My experience with Dyson Customer Service has been protracted, exhausting, and wholly unacceptable for a company of Dyson’s reputation. I have warned all of my friends and family to stay away from this brand at all costs. I have been trying to exchange my Airwrap for over two months, making approximately 27 calls to customer service during this period. My experience can only be described as a series of unfulfilled promises, delays, and inconsistent responses, outlined as follows:• Initial Delays: For the first 2 weeks, I needed to make 10 separate calls about initiating my exchange, with each agent instructing me to wait “a few more days” for validation of my purchase. I never received updates within these “few days”, and had to call repeatedly to initiate any progress on my case. This culminated in finally receiving a return label after numerous interactions.• Warehouse Receipt Verification: My machine was received at Dyson’s warehouse on October 24, 2024. Despite this, I had to make

9 hours ago

Janemac27New Member

asked in Ask the Community

How do i complain about terrible customer service, re no update on a return

I have contacted Dyson customer services regarding my fan heater which was returned to Dyson (via DPD) on 27th October, I’ve been promised an email response twice, I’m still waiting. Shocking lack of customer service. I bought this produce in January. I won’t be buying anything else from them. I’m now left without a heater and no signs of it returning and out of pocket by £300! How do I get this repair update and either my heater returned or a new one as it’s under warranty.

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9 hours ago

MSBNew Member

posted in Ask the Community

NEVER BUY A DYSON

I purchased a $700 Dyson vacuum a year ago. It quit working and we returned over a month ago. We have spent countless hours on the phone with the “professional support”. Our package is routed to NC and we live in KY. I called again yesterday and they supposedly corrected the address. We checked the UPS tracking this morning and it is still routed to NC. I WILL NEVER, EVER BUY ANOTHER DYSON PRODUCT. Certainly not worth the grief this has caused and I will probably never see the replacement again. So I’m out $700. Thank you Dyson for your customer support and for caring so much about your customers.

13 hours ago

airwrap.only.one.yearNew Member

posted in Ask the Community

Dyson airwrap complete long shut off with red light

Hello everyone,After 14 month my airwrap is turning off after 2-10 second. Guaranties is over, so I sent it to local Dyson customer service "Help.one" for diagnostic (Vilnius, Lithuania). I know that no issues with cleaning filters, ect. Customer service disassembled it, it was clean. They don't know reason of this issue, as they told " we cannot analyse what is wrong because Dyson do not provide deep trouble shooting . Maybe motor is out of order". I was wonder to see how many issues fot Dyson airwrap there IMHO It seems that heating element is damage, but not sure. No replacement part the Dyson provided. And of course I will not buy new one for 500-600 euro never. The cheeper in 10 times stylers working for 5-10 years.So, I saw on Ebay and AliExpress parts like as heating elements, cables, motor, motherboard. Maybe someone could advise which part need to solve this issue?

22 hours ago

jdunstan20New Member

asked in Ask the Community

need escalation help!!!

I have a v8 absolute cordless that stopped working. I paid for the warranty, contacted CS and mailed them back the unit via their shipping label. First they said I shipped them the wrong product. Then told me they never received it. I confirmed via UPS they did receive it and after 18 calls, that’s right 18 calls to CS, they now want pictures of the product I sent them. WTF! It has been at least 5hrs of waiting on hold and they keep giving me the run around. Without question the worst custom experience ever. I cannot believe this is how they operate. I shipped them my unit, which was under warranty and they have yet to send me a replacement. It’s been 5 months of me calling back, over and over again. It’s so infuriating. They say they’ll call me back, email me, etc….nothing from them. It’s the same story every time I call. If there is anyone who can help please contact me….I’m at my wits end with these people.

1 day ago

PJC3Novice Member

asked in Ask the Community

Faulty Unit out of the box and non existent customer service

Can somebody advise how I can get a replacement unit.I ordered a new handheld hoover, it arrived the following day and was faulty out of the box - the battery does not charge.having video called tech support, made further calls and emails to customer service I have been promised a replacement part, but nothing- I have no confidence in the process at allany assistance appreciated

1 day ago

Jim551New Member

asked in Ask the Community

Problem with V10 stopping when I connect powered head

When I attatch powered head attatchment the unit will pulse for a split second. It works no problem without head. It also works with wand attatched or not. Just not with the head attached. I've tried everything from replacing the battery and a new motor. I also replaced the head with a new one and still no success. Ive done everything other than buliding a whole new v10 with new parts. This is very frustrating.I dont want to have to purchase a new one after all of this. Please help.

1782

1 day ago

picklesNew Member

asked in Ask the Community

DC52 Animal - parts compatibility

I needed to replace DC52 Animal cyclone assembly. Wonder if the part below will be compatible.

1 day ago

ClumsyNew Member

posted in Ask the Community

terrible customer support

Customer support is extremely poor so much so that I think my Dyson loyalty is over. Also cannot get hold of spare parts.

1 day ago

justme123New Member

asked in Ask the Community

HELP - Dyson keeps canceling my battery replacement order!

So I ordered a replacement battery online at the dyson website. I paid online via Credit Card (you should do this). A little later I received an email 1 asking me to confirm the purchase via a link. The link button was dead - i.e. it did nothing. Then a minute or so later I received an email stating that dyson had canceled my order, they didn’t know why, and stating that the card had been authorized but not charged. . I checked my CC and yes there was a pending charge for the battery. Since their phone support was down until the next day I waited. But I did email a dyson help email address that I had used before in hope that when I got up the next day they would have a resolution. Sadly a few minutes after receiving a reply to that email giving me a case number (one of many I have now) also stating they would contact me the next day, I received an automated email stating that the help email address was not monitored and that I should contact customer service.The next day I s

2 days ago

jbtaylorevesRookie Member

asked in Ask the Community

Wool loop carpet - Dyson V12

I have a new wool loop carpet and I’ve been told that I can’t use a beater brush head on it.Apparently on the Dyson V12 you can’t turn the beater brush off, is this correct?Which head should I use without damaging my new carpet?They recommend using a suction head only - does this exist on the V12? Or do I need to buy a new vaccum? Given it cost £500 I’m hoping there is a solution with my current machine!

24684

2 days ago

ams24Rookie Member

asked in Ask the Community

Where is my refund?

On 5 September 2024 I contacted Dyson regarding an item which I had recently bought but now wished to return. The item was eventually, after a number of false starts, collected via DPD collect on 18 September 2024. DPD tracking shows the item was received by Dyson on 19 September 2024. After numerous phone calls to their so called Customer Service, which resulted each time in new case references and promises that I would get a reply within 72 hours, I am still waiting for anyone to contact me to explain why I have not yet received my refund of nearly £600. Why is Dyson incapable to react to customer complaints likely any other global company? Please provide an email!!!

301

2 days ago

cobergNew Member

asked in Ask the Community

Box for shipping

I purchased a Dyson air purifier last May. It had been working just fine until this morning when the readings were very obviously incorrect. Did all of the troubleshooting. Was on chat for 1 ½ hours trying to get a solution. Because I don’t have the box it came in 6 months after I bought it, or any box that it would fit in, and I live 150 miles away from the nearest UPS Store, I am apparently out of luck. I can’t believe that Dyson won’t mail me a box to return their defective product in. Paid $529.99.

2 days ago

PJC3Novice Member

asked in Ask the Community

Escalation to resolve poor customer service

Hi,Having ordered a new cordless handheld vacuum - V10 Clean- that I received the following day, i was unable to use it as the battery would not charge.I called the customer support line, took part in a video call to Identify the issue and following this agreed that I would be sent a replacement unit, I was advised this would be dispatched for exchange with the faulty and unused product.I’ve called and emailed a number of times and always get fobbed off with the same answer, it is be processed.i have no confidence at all that I will receive a replacement any time soon.Any suggestions out there on who to contact differently to the standard customer service number?a frustrated customer -thanks

2 days ago

TomRogers123New Member

asked in Ask the Community

Dyson v6 pulsing only with floor attachment

Hi all I have a Dyson v6. It works fine with the mini-attachments, but once the floor attachment is connected it works for roughly 60 seconds and then pulses.I have already:Tried a new filter Checked everything for blockages Tried a different floor headDoes anyone have any other suggestions?

2 days ago

AnnTNew Member

asked in Ask the Community

Help

HiI have just received my dyson cyclone V10 and I have a black ring which is sticky one side and approximately 3cm wide. Does anyone know where it should go. I did try customer services but not very helpful.

2 days ago

MilicaNew Member

asked in Ask the Community

Cannot reset my MyDyson password

Hello, I have been trying to reset my password since yesterday, but am just not receiving the reset link (not in Spam either). Using a laptop instead of smartphone did not work, deinstalling the app did not work, using a different browser did not work. Support could register my new device via the phone (THANK YOU), however could not reset the password. The advice was that "everything looks ok and it should work fine" and that I should "just call again" when I need to login. Really???!! Whatsapp support was not helpful. I now tried again to reset, and have yet to receive any link.…Any ideas? Thanks!

2 days ago

Latika77New Member

asked in Ask the Community

difference in performance if two purifiers in same location

Hi. I have 2 tp07 Dyson kept in the exact same location. One is 2 days old and one is 1 year old. Filters are fresh in both, the old one is gaping a PM2.5 reading of 90 and the new one is showing 374 … in same location. Please help me understand this

3 days ago

JoHarryNew Member

asked in Ask the Community

motorbar xl

My gen 5 outsize motorcar xl is not rotating. I have taken apart, cleaned it out, cleaned filters, but no luck. Impossible to vacuum without it rotating. Help please. Soft roller works just fine

3 days ago

Cruiser65New Member

asked in Ask the Community

one handed action

Hi, I have broken my right wrist (I am right handed) can you use the airwrap totally one handed?

3 days ago

PennyyyNew Member

asked in Ask the Community

Inquiry About Using Dyson AirStrait Straightener in Japan and Thailand

Hi there,I’m considering purchasing the Dyson AirStrait Straightener in Australia. However, I have a question about its compatibility for use in other countries.Can I use the AirStrait in Japan and Thailand as well, or would I need an adapter or voltage converter for those regions?Thank you so much for your help!

3 days ago

reydpNew Member

asked in Ask the Community

Help me find a box to store my Dyson Nural

I just bought Dyson Nural (Ceramic Patina/Topaz) in Australia and just realised it does not come with presentation case. I want to buy it separately but I am super confused, which presentation box fits it? Is there any way I can buy a separate box to store my nural? Thank you

4 days ago

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