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379 Posts

Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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DeeDee
Bronze Level Contributor
56 minutes ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

Introducing Dyson's next generation Air Quality backpacksAIR QUALITY

In the next phase of Dyson’s air sensing technology, Dyson refreshes its air quality backpack with improved sensing, and an accompanying app to track air pollution in real time, encased in a sleek bag exterior. Working with influencer partners, from wellness enthusiasts to adventurous globetrotters, Dyson’s air quality backpack will make the invisible visible, educating about pollution sources and ways to reduce exposure.The latest iteration of this portable air monitoring device can now measure CO2, in addition to PM10, PM2.5, VOCs, and NO2, and delivers automated data analysis and visualisations through the Dyson Air Quality (AQ) app.  Dyson AQ AppWith the app, users can track their real-time exposure to air pollution on-the-go and understand potential pollutants, and routes or activities that can expose them to poor air quality. Live data is updated every second, highlighting the wearer’s exposure to pollutants such as walking past a road with heavy traffic. The app can also summari

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Glamgal2
1 hour ago
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mkwebmanRookie Member
asked in Ask the Community

Dyson WhatsApp vs Dyson Support (Solved)

I have a problem with my Cyclone V10 Absolute bought 9 months ago. It cuts out immediately the trigger  is pulled on max (sometimes on lower settings too). I have now spent an hour trying to get support through WhatsApp. The support person (bot?) just stopped answering 20 minutes ago. I went through the troubleshooter as instructed and it told me to buy a new body. End of conversation. How on earth can I claim for a replacement under guarantee.

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Stuart
Dyson Community Manager
1 hour ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Becoming a Community SuperuserSUPERUSER

Even before we created the Dyson Community, we set ourselves some very clear goals on what it should be, what it should look like and how it should support Dyson owners and platform visitors alike. We wanted to build an engaging community, with a rich knowledge base, where anyone can share their knowledge, offer insights, form connections, learn more about their machines and ultimately support one another. We’ve made a lot of progress in this space already and we know there is still so much more we can do to support you all and recognise you for your contributions.That’s why were introducing our latest reward, the Superuser! What is a Superuser? The Community is more than the sum of its parts - it’s about you. Our owners, our advocates, our enthusiasts, our everyday users. As we want all of you to be involved in shaping the Community, supporting one another, and to be recognised for your engagement as a top supporter, we’re making this new rank available as a reward to our top contribu

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2 hours ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics. The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller.The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor.

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8 hours ago
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DerekdodNew Member
asked in Ask the Community

which version

Hi I want to buy a replacement battery for my dyson hover but don't see where the version is. Can anyone help. The website shows a barcode with a serial just above it, it doesn't look anything like mine as I don't have a barcode. It could be that I already replaced the battery hence the reason my device doesn't have a barcode. Any help would be appreciated.  

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18 hours ago
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BadnanNovice Member
asked in Ask the Community

MyDyson website issues - Unable to view registered products.

Hi all,Past few weeks when I try and log in I get error message. But when I select My Dyson from the drop down menu it takes me to the home page of My Dyson. But when I select your registered machines it a blank page. I have multiple machines registered. Account is maybe 10 years old. Customer service couldn't give me an answer but they could see the machines on their systems. Any ideas? Have tried different devices, incognito mode and cleared cookies and cache. 

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19 hours ago
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loujclaNew Member
asked in Ask the Community

v10 filling top half of bin

My v10 only fills the top half of the bin, not the bottom half. This causes the blockage/filter lights to come on even though I’ve only just emptied the bin. How can I stop debris going straight up to the top half of the bin? 

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Adam.Steinberg
Community Moderator
1 day ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Air Treatment: Purifier Location PollCOMMUNITY POLL

With the fourth in the series of our owners polls rolling out, we’re focusing this one on our Purifier, specifically where they are located within the home. With a young family at home, air purification is at the top of my priorities - not only for the health and well-being benefits, but the protection offered against airborne viruses and bacteria. I’ve found that an improved air quality reduces night-time allergies and raspatory discomfort, providing better sleep all around and peace of mind. To that effect, I’m keen to understand where air purification owners use their machine at home to combat poor air quality - I am sure this information will help others with ideas on locations, reconfirm to those that have it at home or even help to convince those pondering if they should purchase one for the first time.  I’ve included an ‘Other’ option and left the comments open - if you have anything feedback or use it in a different areas of your home, I’d love to hear. Please let me know by le

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Stuart
Dyson Community Manager
3 days ago
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RealRookie Member
asked in Ask the Community

V15 Animal variant - Is this no longer in production?

My wife heard about the Animal variants and I simply cannot find these anywhere other than the Ball. Really looking for the V15 or V12 as she wants a cordless.Is this in production still? Was the technology rolled into current models?

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3 days ago
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RosaNew Member
asked in Ask the Community

Supply chain Dyson - Can anyone share Insights?

Hi, I was wondering if anyone knows a little bit more about Dyson’s supply chain and especially Dyson’s material supply.Thanks for helping!

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Stuart
Dyson Community Manager
3 days ago
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PaulgrimaNew Member
asked in Ask the Community

Customer service - Poor experience with UK Call Centre

  Bought 2 machines from Dyson UK website, 31st July 2023 error in confirmation email I tried to call Dyson customer service, many times, the message simply said that they could not take any phone calls, the website chat system doesn't respond Dyson use Parcel force for their deliveries,  again you cannot call them and their tracking system does not update .  The whole experience is utterly pathetic !!  UPDATE 2  Aug 8th - Dyson remain totally closed to the world of their customers , it’s still the same , IT IS IMPOSSIBLE to speak to them ! Parcel Force  just called me , they say , sorry we have lost your 2 machines call Dyson they said !!!  UPDATE 3:  Aug 15th -  Dyson phone lines  still state , we cannot take your call and there is no other way of communicating with Dyson NONE ! UPDATE 4 : 20th Aug No contact from Dyson , I kept calling, finally I got through , I asked when they were going to ship replacement machines cos Parcel Force  told me they had lost mine , Dyson said , we kno

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4 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Introducing the special-edition Ceramic Pop colourwayHAIR CARE

Introducing the special-edition Ceramic Pop colourway, available across the Dyson Supersonic™ hair dryer, Dyson Airwrap™ multi-styler, and Dyson Corrale™ straightener range.This is a colourful call-back to the 1986’s launch of the Dyson G-Force in Japan. Showing in a beautiful Blush Pink, Topaz and Patina.Take a look at the Ceramic Pop colourway for each of the machines below:  Dyson Supersonic™ hair dryerView the machine on the Dyson US website here. Dyson Airwrap™ multi-stylerView the machine on the Dyson US website here. Dyson Corrale™ straightenerView the machine on the Dyson US website here. This colourway is now available in the US, Japan, Korea and China. Rolling out to markets globally throughout 2023. Explore the range by visiting our Hair care category on Dyson.com.We’re keen to hear thoughts on this new colourway, let us know in the comments below.

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Stuart
Dyson Community Manager
5 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Share Your Dyson Product Experience: Your Feedback Matters!COMMUNITY FEEDBACK

As I know user experience is key in product design, I’d like to position our Community as pinnacle in providing insights, experience and feedback to our Category and Insight teams directly - through real-time actionable insights. Whether you've had a positive or negative experience, your feedback is crucial in helping to understand what's working well and what needs improvement. To that effect, we’ve love to here from you! If you’re interested in providing feedback, here’s what we want to know:   Product Information: Begin by telling us about the specific Dyson product you own. Mention the product name, model, and any other relevant details - please do refrain from sharing the serial number. User Experience: Share your overall experience with the product. Highlight the aspects you love, such as its performance, durability, or convenience. Be sure to include any unique ways in which the product has exceeded your expectations or you’ve benefited from. Challenges Encountered: If you'v

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5 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community Newsletter/Update - September 2023COMMUNITY NEWSLETTER

We're excited to bring you the next edition of our Community Newsletter!The eagled eyed among you will have noticed our last newsletter was back in the Summer, don’t worry we didn’t forget about this - we’ve simply switched to a quarterly format 😁! With this switch in formats, we’ll be sharing news in a new way. Community updates and latest additions will be shared under the ‘At-a-Glance’ sections, while the ‘Community tips’ will be used to highlighting how to get the best out of the platform and spotlighting key members. So, let's dive right in! At-a-GlanceOn the road to making the community the best place it can be, we wanted to focus making everyone's experience easier - looking to answer some of our top questions, in addition to pointing everyone in the right place to make informed decision about their next purchase.  In support of this, over the last few months we’ve released several new articles and updated some of our existing ‘How To:’ content. Here’s a summary of what's new o

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Bronze Level Contributor
6 days ago
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Terry CornickNew Member
asked in Ask the Community

Anyone now the Australian support email?

I am trying to find the support email to discuss multiple issues with our Dyson.Anyone know it for Australia?Cheers,Terry

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Silver Level Contributor
6 days ago
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RosaNew Member
posted in Ask the Community

Fashion Research - Input requested

Hi everyone,I am Rosa. I am a student at Amfi, a fashion school in Amsterdam. I am currently researching Dyson and the Dyson consumers. Our goals is to research if Dyson can be a fashion brand as well, and how their clothing will look like. It helps a lot if you could answer this question: if you think about a possible clothing line for Dyson, what comes to mind? Think about colours, designs, function, materials etc.  Thank you very much!Rosa 

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6 days ago
DavidTaylor
DavidTaylorCommunity Superuser
published in Tips and tricks

Eight reasons to Connect your Dyson to the MyDyson App

Connecting a Dyson to the MyDyson App is a straightforward process, in my opinion it brings a wealth of convenience and control to your fingertips. Whether you own a Dyson air purifier, vacuum cleaner, or light, this integration allows for even easier management and unlocks more features than I’ve seen before. Features Unlocked with MyDyson App Integration Remote Control: You can control their purifiers, robots and lights remotely via the app. Adjust settings, change fan speeds, activate purification modes, or schedule cleaning tasks all from your smartphone or tablet.  Real-Time Monitoring: Monitor the air quality, filter life, and device status in real-time. To me, this data helps me make informed decisions about my indoor environment, especially around cooking times and spikes in pollen.  Scheduling and Automation: Set up schedules to have the Dyson operate automatically at specific times. For instance, you can schedule the air purifier to run during the night or the robot vacuu

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Stuart
Dyson Community Manager
9 days ago
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Green DogRookie Member
asked in Ask the Community

How do I speak with the Dyson complaints team?

I have had several calls with Dyson phone line and literally 200+ Whatsapp messages. All trying to get my vacuum working. I have been told to buy and have bought: a new motor, new powerhead, new filter. It has been returned to Dyson and returned to me not working. I have continually asked to speak to complaints team. I have been promised call backs repeatedly but they have never happened. I have wasted so much effort and money since December. How do I speak to someone who can help: manager or complaints team.

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Bronze Level Contributor
11 days ago
Lyndsey
Community Moderator
LyndseyCommunity Moderator
published in Tips and tricks

Dyson Airwrap™ multi-styler: Achieving your styleTIPS - HAIR CARE

Want to watch a quick, step-by-step guide to achieve your ideal style? The Official Dyson YouTube channel hosts a vast array of content which is designed to help you do exactly that.Each of the bespoke videos not just helps you achieve your chosen style but provides a range of handy tips and tricks along the way. From a sleek side part to that stretched blow out look, our video styling guides show you how to get the look you want.To get started, simply choose the video that suits the look you or visit our Dyson YouTube channel and use the on-screen search option or navigate through the playlists to start viewing more tutorials and insights for creating your look. Sleek side partA sleek, everyday look with minimal flyaways. Using the Soft smoothing brush and Coanda smoothing dryer.  Mermaid wavesSoft, unstructured waves for longer lengths. Using the Coanda smoothing dryer and 30mm/1.2inch long barrel. Short wavesChic waves for shorter hair, made easy. Using the Coanda smoothing dryer an

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Glamgal2
11 days ago
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WayRookie Member
asked in Ask the Community

V15 Detect Absolute - Cyclone Gasket

Hi Everyone, I’m brand new Dyson customer after hearing so many good things and decided to purchase the V15 Detect Absolute. I’m a little worried because I think the machine might have a defect. Is it normal for the cyclone gasket (purple) to protrude from the gold body? I’ve only used it for a few days and been very gentle with it but there already seems to be some wear and tear on the purple gasket. Any help would be greatly appreciated. Ive attached a photo of the gasket.  

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12 days ago
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NomoreNew Member
posted in Ask the Community

No iconic customer service here - Feedback on Recent experience

Five months ago I called my local store with a question about buying a new vacuum cleaner to replace ours….I am still waiting for that call back.  In August I ordered replacement filters for my airfilter humidifier.  The order was to deliver is 7-10 days...on day 10 I get an automated email that states it’s on backorder and will take at least 3 more weeks.   So, you can engineer the heck out of a product but you can’t track inventory or return a phone message?  When I called to cancel the order I got the run around and zero concern as to why I was canceling the order...just a call center.  When I asked to speak to customer service supervisor I was told they wouldn’t take the call.  What are you guys paying your customer service people to do?  I have bought three products from Dyson...no more for me.  Done dealing with a company that charges a premium and fails to deliver.  There isn’t even a subject line for customer service….guess you don’t want to know anything about that!

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Stuart
Dyson Community Manager
12 days ago
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nightyearNew Member
posted in Ask the Community

New product category suggestion for Dyson - Exhaust Fans

Just an idea for a new product category that Dyson could do better than just about everyone in that product niche:  bathroom exhaust fans.  All of them rust or get covered in lint, rust, and mold and become noisy, ineffective fire hazards within a few years.  Please Dyson, disrupt that industry next.  

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Stuart
Dyson Community Manager
12 days ago
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rich_and_poorRookie Member
asked in Ask the Community

Dyson price NZ vs AUS: both on sale, 25% more in NZ!!

I am on my third Dyson - in US and now New Zealand, but now considering getting something else.  My current V8 needs replacing, the second battery is iffy, and I have to go over areas too many times. I’m a bit frustrated as I would like to buy Dyson, and in Australia they have good sales, but in NZ they never match… so the outcome is while I would like to buy another Dyson, I will likely end up buying something else.  Maybe their marketing dept will see this.The exchange rate is 1 $NZ = 0.922 $AUSo, in $US…The price for Gen5Detect is almost 25% more in NZ than AUS:Aus price is $US 636.52NZ price is $US 794.74.I wonder if someone in Dyson can explain?#1 Current sale in Austalia: #2 New Zealand 

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13 days ago
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ekim1707Rookie Member
asked in Ask the Community

How can I claim against my product guarantee?

Hello,I was told at a Dyson service center that I have 1 month left on my warranty for a v10 vacuum and to compelte my repair, i could use my warranty to get parts for free. However, after registering my machine, i am unable to see any free parts. They all still available for purchase only. I would look into this in more detail, but I was hoping to get a quicker resolution here because my schedule has been difficult lately.Thank you.

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17 days ago
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