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New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order? (Edited by moderator – Tags amended)
My V 11 is 5 months out of Warranty today.Yesterday when I tried to use it I pulled the trigger and nothing happened.I have followed all the self help steps.It show fully charged and the display is on.There are no blockages and filter is clean.Trigger works because it turns on display.Five months out of warranty what are my options? NOTE TO ADMIN. I tried to submit this earlier so if both came through sorry.
Hello Community,My wife bought a Dyson Cinetic Big Ball Vacuum in 2020 which MSRP was $699.99. This was the most we had ever spent on a vacuum. I will admit that functionally this is the best vacuum that we have ever owned. We seem to keep having problems with the brush bar it seems to get out of alignment then destroy the plastice becoming more and more out of alignment until it will not function. We have replaced the whole head assembly, sent in to Dyson, replaced only the brush bar (which is part of the head assy) and most recently sent in again where they replaced the head assembly. Considering the age of this and the value of the vacuum we are quite suprised that we have had so many problems. I clean the brush bar before ever use and this is one of the models that there is no filter to clean. I always check to make sure that there are no blockages.Does anyone know why this keeps happening, as it stands Dyson has suggested I take advantage of my warranty that doesnt expire u
I ordered a vacuum from Dyson’s Norwegian website on 28th November last year.We received a confirmation email from Dyson saying our order had been sent on the 30th November. This was clearly not true as we received two more emails 2 weeks later saying it was taking longer than expected to send our orders. Not good but OK, it’s Christmas. Delays can happen. We were told it would definitely be shipped in a week. A week went by and nothing. We did not receive any tracking number or anything useful.After eventually receiving a tracking number the package never seemed to move and did not have an estimated delivery date. Customer service is comprised of people who clearly have no power to do anything and that do not even check status or read previous chat logs. Using the WeChat contact (As there is no phone number to contact Dyson Norway), I was constantly told they will open an investigation. The first time they said it will take 3 days, fair enough. Of course after 3 days, no contact. I c
Your Dyson machine is designed to give you many years of excellent performance.Time to time you may need to order a spare part or an accessory, either new or as a replacement.To shop genuine spare parts or accessories, please navigate to our online store. Once here, select a machine from the on-screen options and continue through the journey to view all associated parts.To view if a spare or accessory is compatible with a machine, visit the ‘Accessory store’. Selecting either the Cordless, Corded or Hair care accessories. On the accessory page, a full list of compatible machines is listed. If you require a manual for your machine, one can be downloaded through our Guides and manuals link.
Hello, has anyone had repair collection issues from Dyson. I booked in my Dyson 2 weeks ago for a collection for repair and today was the FOURTH collection slot booked and still not collected! I’ve called Dyson numerous times and been on hold for hours over the last 2 weeks trying to resolve issue and still no resolution to this issue! I have always bought Dyson hoovers and I am fast losing faith in this company! Anyone else had issues and any advice very welcome? Perhaps I should just buy a new Shark hoover instead of wasting my time! 😖. Bring back the Dyson engineers who visited your home pre- Covid to fix Dyson hoovers! (Moderation Edit - Tags Added, Title Amended)
Dyson Zone™ - Dyson's entry into audioHEADPHONES
Dyson excitingly lifted their embargo on the technology unveiling of Dyson Zone.Last week, journalists attended the virtual secret briefing. Media were very impressed by the audio capabilities of the Dyson Zone and their opportunity to understand how Dyson develops technology, specifically in the audio space.To learn more information about the product, the audio solution, how it helps to tackle the urban pollution problem and so much more, visit our Dyson Zone™ - Dyson's entry into audioDon’t forget to sign up using this link to be among the first to hear more about Dyson Zone™ headphones. Related community articlesIntroducing the Dyson Zone™ headphonesSee how Dyson headphones produce pure, clean audioHow the Dyson-engineered contact-free visor worksInside the filtration system of Dyson's air-purifying headphones
Dyson Airwrap™ multi-styler - Tips for longer lasting curlsTIPS - HAIR CARE
To help you achieve longer lasting curls, our team of dedicated experts have come together and shared their top tips. And I feel there is no place better than our ‘Tips and tricks’ forum to share them with you all.To Start, begin with damp hair. Apply a pre-styling product with hold. Use the smallest diameter barrel for longer lasting curl. Use high heat and high airflow. Make sure the curl is completely dry. Push the cold shot for 5 to 10 seconds to set the curl. Turn off the machine and pill downwards to release the curl. Apply a styling product with hold to finish Want to watch a quick, step-by-step guide to achieve your ideal style?Take a look at our ‘Dyson Airwrap™️ multi-styler - Achieving your style’ article. If you’d like to share your own tips on achieving long lasting curls, feel free to add these below. Any other tips you’d like to share, please post them in our ‘Tips and tricks’ section on the Community homepage.
Want to discover more about the latest Dyson Hyperdymium™ motors and the pioneering history behind motor development at Dyson? Visit our ‘Dyson Hyperdymium™ motors. The heart of Dyson machines’ webpage and learn about the invention of the motor that enabled Dyson to manufacture their first cordless machine, the iteration in future designs, the motor used in the Airblade™ hand dryers, through to the revolutionary Supersonic™ hairdryer.
Hi, I could not find any Dyson sustainability report. Have I just overseen it or is there really no report of Dyson to that topic? What is Dyson doing in that regard except their award? Especially for climate protection. What kind of energy do they use for electricity, production, heating their buildings, transportation, etc.?
The handle and filter part of my Dyson v7 Motörhead has parted company with the clear dust bin whilst I was emptying it. I have tried to put them back together again to no avail.Can anyone help please?I don’t see a way to add a photograph here so I hope you can understand what I mean
I’m having an almost identical experience as this post Order Lost with DPD claiming they couldn’t deliver a click-and-collect order to a post office, and then Dyson support being essentially non-existent and not doing what they say they will.I’m massively unimpressed. (Moderator Edit - Moved to New Question, Tags Added)
Cordless vacuum - A positive order experienceSPOTLIGHTED POST
Cordless vacuum - Order experience and feedback. After countless years of service, our very old cordless (DC58) gave us the ghost, retiring to our local Recycling Centre. As My wife and I used this in our washroom, it wasn’t a huge lost, but over the Christmas period she noticed Dyson were running exclusive online sales. Off to the Dyson web shop I went. It had been a while since we ordered a vacuum directly from Dyson and I must say, we were not disappointed. Right off the mark, we were impressed with their recommendation. Having us choose the size of our home, if we had a pet, where we’d be using the cleaner (floor type) and most important to us, if we wanted it for quick or longer use. Surprisingly, they didn't push their latest technology, which really hit home with me as they clearly were not trying to force a sale, after profit or recommend a machine that wasn’t suitable for our needs. They still showed us a few alternative options, letting us view the tools. I personally found t
Want to know when our community team drops new content or makes a change to any of the category layout? Simply subscribe to this topic thread by clicking on the ‘star’ icon. It will change from hollowed out to filled, which indicates you are subscribed. We’ll post headline articles in the reply section, including the content URL and the content title.We’ll also make sure that our latest post is pinned below, meaning you won’t need to scroll to the end of the list.
How do I contact someone to raise a complaint? Whatsapp doesnt work, there is no live chat, no email address and the phone line rings constantly to tell me my wait time is 28 minutes. It's told me that since 08.00hrs this morning (Moderation Edit - Amended Title to include Month)
Hi Stuart, The spare parts I'm looking for have been out of stock since i ordered on the 19th of December i have been in touch with Dyson support but they cant give a date when these will be back in. I have a house with 4 small kids and I'm lost without the dyson, myself and my wife were constantly fighting over Christmas over vacuuming having to take out the old wired henry hoover :) What's the best course of action here? (Edited by Moderator - Moved to Question, Tags Added)
I purchased a gift for somebody on Dyson.com. They automatically registered it to my account. I contracted support and they somehow went and added more of the same model with different serial numbers to my account. I have spent hours on the phone with support being run in circles. I have been a Dyson owner for years and have many machines, but now my account has machines I don’t own registered to it. How do I remove them? I am fairly upset about this. The quality of the phone support truly makes me want to not use Dyson anymore as this seems like a simple thing to correct.
I know a lot of people have had shipping issues on here, but I don’t know what the resolution ends up being for most of them. I ordered a V15 Detect over 10 days ago, it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in my city, and then disappeared. Every day GLS would just “reschedule” the delivery to the next day, over and over for a week straight. I contacted them multiple times and never got any answers. I also submitted requests to Dyson multiple times and have never gotten any response. Finally I bit the bullet and sat on hold with Dyson for almost an hour to speak with someone. They told me that they could see the GLS issue, and they would go ahead and send me a new one via UPS. They told me that I would receive the confirmation and UPS tracking within 24-48 hours. Well, guess what! It’s been over 48 hours and I’ve gotten nothing! No update of any kind on my orders page either. Would love to know what the
Community Newsletter - December 2022COMMUNITY NEWSLETTER
Welcome to this very special edition of the community newsletter, our festive edition! Whereas we’d usually update everyone on the comings and goings of the community, what the latest features we’ve introduced are and even what we’re working on behind the scenes, we’re taking a slightly different approach this month. It is the end of the year after all! We’d like to share what we’re thankful for on the community this year. And simply put, its all of you! We couldn’t and wouldn’t have a community, if it weren’t for our dedicated users, free speakers and supporters. Every single interaction, from the most common questions, through to the bespoke, content suggestions, detailed responses and those that look to share feedback and suggestions, we thank you all. Without these, we wouldn’t have grown our content, been able to expand to include our entire category range and most importantly, wouldn't have been able to welcome even more members into our existing pool of users, owners and advocat
Hi,like a couple of other people the trigger on my Dyson has stopped working. Occasionally it would turn itself on when i was emptying it. This week it would just stop while I was using it. I have cleaned out the barrel and washed the air filter and the battery is fully charged. It worked for 2 minutes and then stopped. There are no blockages.Any ideas? All help appreciated.
I’ve just spent well over £600 for a vacuum I am unable to use because I have a part which doesn’t fit anything and I can’t get any answers or proper communication from this company. This is my eighth dyson vacuum - I started with an 02 - I am so saddened by the deterioration of what used to be fantastic customer support. I have spent most of the afternoon following instructions from the customer service lady and the website and still no one has replied to my query. So.. I am forced into a situation I don’t want to be in and joined a community. I’m sure they’re very helpful for those people who like this means of contact but I hate it and I don’t want to be on social media especially so as we live in the sticks and have poor connectivity but I have no alternative but to try to get answers this way. As you may have guessed I’m VERY cross. I have purchased a V15 detect. There are so many fittings it’s really quite silly but I understand Dyson want to make money. However… the main part a
I was just wondering if anyone had any tips or ideas about how to increase my chances of being selected to join the Dyson Reviewer’s Program? Or any info on how that process works? I am a long time, die hard fan of the company as a whole and it’s products. I own LOTS of Dyson stuff so that is why I am so interested in joining. TIA.
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