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282 Topics

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VivianeNovice Member
asked in Ask the Community

V15 Detect Absolute + (Gold) vs V15 Detect Extra - Purchasing Advice

Hi There, I am looking to purchase my first cordless Dyson vacuum and I do not know which from the V15 Detect Absolute + (Gold) or the V15 Detect Extra I should purchase. I want to make the right choice considering the expensive cost of these vacuums. I just want to get the best machine. Both look very similar in terms of technology, features and price and so I am wondering if I am missing a key feature when comparing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? They are both Dyson website exclusives to Dyson direct; both have the upgraded HEPA filter to 0.1 micron, the built in tool, same motor, same bin size, same suction, same cleaner heads and relatively same price; just the accessories seem different as the V15 Detect Absolute + (Gold) seems to have 10 accessories and the V15 Detect Extra has 8 albeit different accessories? The colours do not matter to me because I am looking for best machine in terms of performance. Thanks in advance for your professional advice. V

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V
11 hours ago
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Peter GRookie Member
asked in Ask the Community

V7 motorhead

HI all , my first post with a problem , and guess what its the battery , it seems to me far to many Dyson hoover problems are battery related , James Dyson needs to get back in R and D and sort them out . Rant over , my problem is use the V7 on Max no problem but take your finger off the trigger and it won’t restart , so back to charging dock in and out again it runs fine until you take your finger off again it stops again so back to the dock again and repeat , it will run for 6 mins if you keep your finger on the trigger , this says to me this is a software issue , any ideas anyone ?

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P
13 hours ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
posted in Community news and information

Content calendar

Want to know when our community team drops new content or makes a change to any of the category layout?  Simply subscribe to this topic thread by clicking on the ‘star’ icon. It will change from hollowed out to filled, which indicates you are subscribed.   We’ll post headline articles in the reply section, including the content URL and the content title.We’ll also make sure that our latest post is pinned below, meaning you won’t need to scroll to the end of the list. 

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Stuart
Dyson Community Manager
2 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Style your hair using either the hair dryer, straighteners or airwrap multi-stylerTIPS - HAIR CARE

Stuck with which style to try next or simply need some inspiration?We’ve made it even easier to find a style to suit you and to achieve the look at home. From an easy on the go curl, to those more defined, a sleek and straight look to voluminous loose waves, we’ve collated a range of styling video guides from across our Dyson Supersonic™ hair dryer, Dyson Corrale™ straightener and Dyson Airwrap™ multi-styler, and brought them into one place - Including a list of accessories to use. To get started, select from our Easy Hairstyles, Curls, Waves, Volume or Smooth and Straighten. Easy HairstylesC-curl​​Creating C curls with the Dyson Corrale™ straightener.Reproduce this style using: Dyson Corrale™ straightenerSmooth c-curlSee how to create a smooth look with Korean-inspired c-curls with the Dyson Airwrap™ multi-styler.Reproduce this style using: Dyson Airwrap™ multi-styler Small round volumising brush Round volumising brush Coanda smoothing dryer CurlsCurly blow outSee how to create a glam

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Y
3 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: How to curl your hairTIPS - HAIR CARE

To help with curling your hair, our team of dedicated experts have shared a short film and step-by-step guide showing just how to curl your hair with the Dyson Airwrap™ multi-styler.Our team thought there would be no better place to highlighting it, then on our own Community.  Step-by-step guideStep 1. Begin with wet hairStep 2. Then dry to damp using the Pre-styling dryerStep 3. Use the 30mm barrel to practiseStep 4. Select full power and high heatStep 5. Take a small section of hairStep 6. Hold it about 10cm from the endStep 7. Introduce the ends to the arrowsStep 8. Move the barrel towards your head without twistingStep 9. Hold for 15 seconds, or until hair is dryStep 10. Push the cold shot for 5 to 10 seconds to set curlStep 11. Switch off and pull down to release the curl Want to watch a quick, step-by-step guide to achieve your ideal style?Take a look at our Tips for achieving your style and Tips for longer lasting curls articles.  If you have any questions on curling or if you’d

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Y
3 days ago
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hkhemkaRookie Member
posted in Ask the Community

Dyson Price Promise - Refund still PENDING!

I bought a Dyson V15 around end of last year from Dyson website. Shortly after, the price of the vacuum was reduced by $50 on their website. I called Dyson for a price match and was told they would issue me a refund for $50. It’s been 3 months since then and I’ve not gotten any refund yet. I’ve called Dyson multiple times in last 3 months and every time I’ve been told that the refund is on its way but no refund shows up in my bank acct. What a terrible customer service by Dyson. If anyone here can help, I would greatly appreciate. Dyson customer service line is useless.

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H
3 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Dyson Zone™ - Dyson's entry into audioHEADPHONES

Dyson excitingly lifted their embargo on the technology unveiling of Dyson Zone.Last week, journalists attended the virtual secret briefing. Media were very impressed by the audio capabilities of the Dyson Zone and their opportunity to understand how Dyson develops technology, specifically in the audio space.To learn more information about the product, the audio solution, how it helps to tackle the urban pollution problem and so much more, visit our Dyson Zone™ - Dyson's entry into audioDon’t forget to sign up using this link to be among the first to hear more about Dyson Zone™ headphones. Related community articlesIntroducing the Dyson Zone™ headphonesSee how Dyson headphones produce pure, clean audioHow the Dyson-engineered contact-free visor worksInside the filtration system of Dyson's air-purifying headphones

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Stuart
Dyson Community Manager
4 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: Unique features explainedHAIR CARE

Multi-directional barrelUtilise airflow in both directions with one barrel for ease and speed. Choose from a range of barrel sizes to create loose waves, voluminous curls or tight ringlets.Enhanced Coanda to styleHarness a continuous flow of air to create your style. Re-engineered attachments use Enhanced Coanda airflow to attract hair for faster, precision styling without extreme heat. Harnessing the Coanda in both directions to achieve volume from the roots, shape the hair and align each strand to create a smooth finish.   Airflow and temperature settingsThree airflow speeds and three precise temperature settings, including a constant cold shot.Ergonomic controlsEasy-to-use controls for comfort when styling.Dyson Digital MotorThe 13-blade impeller spins at up to 110,000rpm, generating 3.2kPa. Powerful enough to produce the air pressure that creates the Coanda effect – harnessed by our attachments to curl, shape, and hide flyaways.Intelligent heat controlMeasures airflow temperature o

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Stuart
Dyson Community Manager
4 days ago
C
crsnwbyNew Member
posted in Ask the Community

Negative experience with PayPal - I do not recommend using it!

It seems that Dyson in 2023 although having PayPal plastered on the payment page. If you attempt to use pay in 3 Dyson will NOT confirm the order correctly and you never receive the product and payment never happens. Even thought you have confirmation from PayPal AND Dyson sitting in your email. Just wasted 3 days and 2 attempted orders to figure this out for them. Terrible service again. I was only trying to buy a replacement vacuum. The same one that I already have that fell apart after 2 years with poor quality plastics breaking in lots of areas. Guess I will goto another brand with better service and quality. Just lost a long term customer in the UK.(Moderation edit - Tags Added/Title Updated)

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Jodey
Community Moderator
5 days ago
F
Frankee_1New Member
asked in Ask the Community

Should I buy this Hot+Cool Dyson purifier?

Hi there, I was wondering if I should buy the Dyson Purifier Hot+Cool™ Formaldehyde. The reason why I am asking this is because I heard these are energy efficient and have low running costs on the heating side.I live in London UK, and the normal central heating is around £450 a month. I was thinking to invest into one of these and possibly have the Dyson heat my home for less?Can an owner confirm how much the heating on one of these would cost, compared to Central Heating.I will only use this for around 1-2 hours a day on low/medium heat.Thank you!

1
S
6 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Cordless Vacuums: Fully-sealed advanced filtration explainedCORDLESS

Five-layer filtration All our cordless vacuums use at least five layers of advanced, whole-machine filtration to capture 99.97% of particles as small as 0.3 microns.¹ Every machine is tested to ensure it’s fully sealed, so it traps dust and dirt inside and expels cleaner air into your home. The Metal mesh filterAdvanced chemical etching ensures the mesh sieves particles from the airflow. Powerful CyclonesGenerate strong centrifugal forces to capture fine dust with no loss of suction.² Pre-motor filtration Electrostatically charged filter attracts smaller particles that would otherwise pass through. Bin cycloneInitial cyclonic separation removes the larger particles.To read more about Filtration at Dyson, visit our Filtration: Newsroom articles.  ¹Filtration tested to EN 60312-1 CL5.11 in boost mode.²Data based on internal experiments or collection of Dyson data, except where the source is indicated otherwise.

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Stuart
Dyson Community Manager
8 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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TimP
8 days ago
B
BrianJNew Member
asked in Ask the Community

Trying to understand the "filter life" indicator on Dyson app.

Hello, I own a TP02 Pure Cool Link Air Purifier and I'm trying to understand how the air purifier "remaining use" is calculated. Early in 2022, the app. told me I have 55% filter life remaining. I do not know what happened but there was a disruption in power and after trying to reconnect the machine and app., the filter reset itself back to 100%! I'll take that mistake as I must have hit some button to reset the filter life indicator, is the only thing I can think of? Yesterday, the filter life was showing about 60% on the phone app. Today, a new router was installed for WiFi and the Dyson would not hook back up to the app so, the machine had to be "removed" from the app and reinstalled. Well, after I got it working again, the filter-life indicator on the app said it is at 98%?! So, in reality ( so sorry for this long post! )  that filter from early 2022, which had 55% filter life indicated, was unfortunately reset twice in a year span, is currently at 98%?! My point is , finally, that

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M
Community Moderator
9 days ago
Q
QueenJMTNovice Member
posted in Ask the Community

Worst Customer Service Ever!!

I have been waiting for a canister replacement for my Dyson V15 Detect for over two months. I was told by one customer service rep a couple of weeks ago that if the canister was still out of stock, they would ship me a brand new vaccum and I would receive a label to then send the other one back. Sounds fair, right?  Well, today I was told I would have to send the defecrtive one back first and then they would ship me an new one!  This is totally not right! So, Dyson may not trust me, but I sure don’t trust them to honor their part of the deal, especially after all the bad reviews I’ve read!  Whatever happened to making the customer happy? I’ve been waiting 2 months for a vaccum I can use and this is the worst service ever. All I want is to recieve what I was promised and then you will get your defective vaccum back. After purchasing 3 Dyson vaccums over the past several years, this is how I get treated! 

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kellym
Community Moderator
10 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Maintain/Wash your cordless vacuum's filter(s)TIPS - CORDLESS VACUUM

The filter in the Dyson cordless vacuum cleaners is designed to capture microscopic particles. Over time these particles can build up and reduce performance. By washing the filter(s) at least once a month, it helps to maintain optimal performance, the suction power of the vacuum and should prolong the filter life.To help you maintain these filters, we’ve designed 5 quick and easy steps to follow: 1. Remove the Dyson filter(s).Remove the Dyson filter(s) from your vacuum cleaner 2. Remove excess powderGently tap the filter on a sink or container to remove excess dust. 3. Wash the filterWash the filter with fresh water.Do not use detergents. 4. Remove excess waterFill the filter with fresh water. Cover both ends of the filter with water and shake the filter to remove excess dirt. Repeat the process until the water runs clear. 5. Let it dry for more than 24 hoursAfter washing the filter(s), let it dry for at least 24 hours in an area with plenty of airflow, such as next to a fan or open wi

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Stuart
Dyson Community Manager
10 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community Newsletter - February 2023COMMUNITY NEWSLETTER

Welcome to February’s edition of our newsletter.A very warmly welcoming all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here. Every time you interacted with an article, leaving a ‘like’, comment, suggestion or feedback, it helps our community grow 😃!In our January edition we started celebrating our top contributors from the month - those that have helped to answer the most questions, replied the most and have generally looked to improve the community. This editions no different. Simply look for our ‘Top contributor’ sections below. Before we share who these members are, let’s look at two exciting features our team have been working on throughout February.  Spotlighted PostsWe’ve always on the lookout for our next hot topics. Posts that we feel should be put in the spotlight. While these have typically been where other members highlighted a benefit or discovered a unique feature of their machine, we’ve expanded it to h

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A
11 days ago
J
JasmineNew Member
posted in Ask the Community

Dyson Service Complaint

I recently had a very frustrating experience with your company. On 28/11/2022, I purchased the V11 vacuum cleaner through Official Website whatapp customer service during the Black Friday event. Unfortunately, your service has not performed well. because Over the past three months, I contacted customer service many times and was told that the item was in stock, but I was always told to wait for delivery. I am disappointed because the service was not performed correctly; Until today I contacted customer service to inquire about the order, customer service informed me that there is stock, but I have to re-order and pay a higher price for the purchase of this item again! that it's in stock, why can't you accept my previous order and ship it to me? I think I have been neglected before, resulting in me not receiving my item, and now I have to buy it again at a higher price. I feel it is very unfair. I want to ensure that you think seriously about your commitment to customers. Treating them

1
C
11 days ago
J
joatnmNew Member
posted in Ask the Community

Dyson CPAP/BiPAP Design Challenge

It is my humble opinion that the lack of a Dyson CPAP/BiPAP on the world market is a mistake.During the Pandemic, Dyson and other companies rallied to produce respirators to alleviate the shortages at hospitals around the world. CPAP’s are similar machines that were in some cases able to be repurposed into respirators themselves.This forum’s purpose is to convince Mr. Dyson and his company that there is a need for his brand of innovation and a huge demand for these devices so that the world may finally rest easy!Please reply with your messages of support; what you like and dislike about your current/past CPAP machines, and what you want to see in a Dyson CPAP. 

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Stuart
Dyson Community Manager
13 days ago
D
danwebmailRookie Member
asked in Ask the Community

Help with removing Robot notifications in iOS app that it can't start cleaning

I don’t own the 360 eye anymore and I still get annoying notifications on my ios phone because of the dyson app that it can’t start cleaning (I own other dyson items that I use the app for).  There is no way to add the dyson 360 eye to the app since I don’t own it.  The dyson 360 eye still shows up in my account on the web, which is the only place it shows up.  I have had new phones and deleted and reinstalled the app multiple times so the only place it can get the information from is the my account for dyson on the web.  I have called support multiple times to get it removed and have been told it would be removed but it wasn’t.  It is a horrible annoying experience.  Why don’t they have the option to remove machines you don’t have any more.

3
WoodenMan
14 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Remove household dustTIPS - CLEANING

Understanding household dustDust is made up of various microscopic particles, and indoor dust can be a collection of bacteria, pollen, smoke, dirt, pet dander, hair, skin cells, and pollution. According to the Dyson Global Dust Study, it can be displaced by sitting on a sofa or turning on air conditioning. This means it's airborne before settling on surfaces, in corners, and under furniture.Not only is dust unsightly, but it can contain allergens, which can trigger allergies. Reducing household dust is therefore important for our wellbeing. Some common symptoms of dust allergies include:sneezing itchy, watery, red eyes stuffy or runny nose wheezing or coughing.In this article we look to answer questions on the importance of cleaning, washing, and purifying the air we breathe, as well as providing some hand tips to help get rid of dust. Where does dust accumulate?There are many areas around the home where dust can accumulate, including corners of walls and floors, skirting boards, the t

360
Stuart
Dyson Community Manager
16 days ago
C
CKPNovice Member
asked in Ask the Community

How can I leave a product review on the Dyson website?

How can I leave a review for the Dyson Purifier Humidify & Cool Formaldehyde? (Moderation edit - Tags Added/Title Updated)

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C
17 days ago
C
CCSR79Novice Member
asked in Ask the Community

TP09 - Filter looks NEW after a year of use

I’m approaching a year in March since I purchased my TP09, I leave it on auto 24/7, so I bought a replacement filter even though I did not get a warning yet that it needs to be changed, but I have pets, live in Florida and there’s always a lot of dust around since I’m close to construction areas, and my boyfriend’s allergies were acting up when he was at my place.  I went to remove the old filter and it looks BRAND NEW.  Not one speck of dust after a year of use, sparkling white as if I just unboxed it.  Is my TP09 just blowing air this whole time and not actually filtering anything?  Looks like I’ve had a defective unit all along which explains why I have not seen any improvements in air quality.  What can I do?  How can I test it?  I leave it in auto mode all the time. 

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C
23 days ago
M
MandyRookie Member
asked in Ask the Community

Dyson made it so hard to retuern, and it takes forever to get a response

I submitted a return request on 2/18, and I haven't heard back from Dyson since then. The email said it takes up to 48 hrs to process and I will get a response from Dyson, but now it has been DAYS and no response yet for my return request. Dyson did a good job of being silent. I have also been trying to call via the phone but my call just got hang up automatically after a few miniutes! It is such a waste of time! If Dyson does not improve their customer support, there is no reason for me to keep buying Dyson products any more because it is just a bad experience and a big pain to go through supporgt and post-order service.   

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Stuart
Dyson Community Manager
23 days ago
A
amazing_hairNew Member
asked in Ask the Community

Dyson Air Wrap Abroad

Hello, I am traveling to Japan for an extended time, but live in the US. I am looking to buy a dyson air wrap to have with me in both places. I was wondering if it would be better for me to buy in Japan (slightly lower voltage than US), and use that one or buy in US and use that one. 

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Courtney
Community Moderator
23 days ago
M
Marie yappNovice Member
asked in Ask the Community

The dustbin has been out of stock for 6 months, poor business practice

The dustbin has been out of stock for over six months poor business when you can’t get a replacement for your vacuum

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S
25 days ago
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