Getting involved | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

Getting involved

Post a question, get the latest information and share your knowledge with our Community.

1247 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Meet the Dyson Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

339382
M
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Engineering the Dyson WashG1™ wet cleanerNews

 Hear from the engineers behind Dyson's latest technology, the Dyson WashG1™ wet floor cleaner for hard floors. Effortlessly glidesMotorised counter-rotating microfibre rollers spin in opposite directions, making the wet cleaner easy to manoeuvre. It reaches low under furniture and into awkward spaces. Precision-controlled hydrationTackle anything from light spills to sticky liquids and dried-on dirt, with three cleaning modes. Set the hydration level to suit the task. Plus there’s a Max mode for tough stains. Up to 35 minutes of run timeA click-in battery, with four lithium-ion cells, delivers up to 35 minutes of run time across up to 290sqm, the size of a tennis court. Separated hygienic disposalOur unique system automatically separates dry debris from the dirty water – for hygienic, no-touch waste disposal. Cleans hard floors. And even cleans itself.In just 140 seconds, the Dyson WashG1™ wet cleaner Self-clean cycle flushes the whole system clean while it charges – ready for your ne

161214
K
P
PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

36111
S
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Introducing the new Dyson Chitosan™ styling range NEWS - HAIRCARE

The Dyson Chitosan™ styling range  Introducing new Dyson Chitosan™ styling range - Dyson Chitosan™ Pre-style cream and Dyson Chitosan™ Post-style serum. Our first hair care formulations, developed to give your styles flexible all-day hold, with natural movement and shine – for all hair types.  The range is powered by chitosan, a complex macromolecule derived from the cell walls of oyster mushrooms and engineered with Dyson Triodetic™ technology.Dyson Chitosan™ is designed to combat the problems of other styling formulations which use simple polymers that lock hair strands together like glue. With our formulas, the complex macromolecule helps create flexible bonds that support hair strand by strand, for twice the hold, and without the crunch. Our pre-style cream transforms from a cream to a serum in your hands for even application, giving touchable, long-lasting hold with a natural feel. Four variants have been engineered for all hair types. Our post-style cream holds and defines your e

6386
Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Keeping your Dyson purifier performing at its bestTIPS - AIR TREATMENT

Here are a selection of tips that could help maintain optimum air purification performance in your home:Your Purifier, Purifier Heater and Purifier Humidifier are engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively. Clean the sensors regularly - Keeping the sensors clean and clear of debris will help the machine accurately record data and react to particle detection in the home. Read the ‘Cleaning the sensor’ article to find out where they are on your machine.  Clean the machine regularly - Wiping the machine over with a dry cloth will help remove a build-up of dust and debris. Read the ‘Cleaning the machine’ article for all a list of places to check. Before cleaning your machine, ensure that it is turned off at the socket and unplugged.If you’d like to share any tips on this, please feel free to post

187789
S
Jack
Dyson Community Manager
JackDyson Community Manager
published in Inside Dyson
Dyson backpack project: How air pollution affects school children across sub-Saharan AfricaNews

 Dyson engineers worked in conjunction with Children’s Air Pollution Profiles in Africa (CAPPA) , arm of the Achieving Control of Asthma in Children in Africa study led by Queen Mary University London (QMUL) and Imperial College London to understand personal air quality exposure across six African cities.The Dyson air quality monitoring backpacks was at the heart of this endeavour; the backpack was carried by 297 urban school children aged between 12 and 15 years. with asthma between 21st June and 26th November, 2021. Data was collected from each participating child in Ghana, Malawi, Nigeria, South Africa, Tanzania, Uganda and Zimbabwe, making it the largest study of its kind. Only 20% of monitored days (227 out of 1109 days) were below the World Health Organisation 24-hour PM2.5 exposure health guideline of 15 μg/m³. Highest PM2.5 exposure was monitored at Blantyre, Malawi (median 41.8 µg/m³). Factors for higher PM2.5 exposure: presence of smokers at home, use of coal or wood for cook

820
Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson Supersonic r™ Professional hair dryer: Behind the scenes at Stella McCartney’s AW24News

 To celebrate the recent launch of the Dyson Supersonic r™ Professional hair dryer, we look back to the Stella McCartney Autumn/Winter 2024 show in Paris.Eugene Souleiman curated the sleek runway looks using the Dyson Supersonic r ™ Professional hair dryer and Flyaway attachment.  Learn more about the Dyson Supersonic r™ Professional hair dryer 

810
Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Backstage with the Dyson Supersonic r™ Professional hair dryer at the Issey Miyake AW24 showNews

 Anthony Turner, lead stylist at the Issey Miyake AW24 show shares the inspiration behind the hair styles and how he’s using the Dyson Supersonic r ™ Professional hair dryer. Learn more about the Dyson Supersonic r™ Professional hair dryer 

580
Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson Zone™ headphones go on tour with tennis pro Jess PegulaNews

  Discover how the Dyson Zone™ noise-cancelling headphones help tennis pro Jess Pegula keep her focus on and off the court. Learn moreFind out more about Dyson Zone™ noise cancelling headphones here on the Dyson Community forum: 

2440
Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Engineering the new Dyson Supersonic r™ Professional hair dryerNews

Engineers and Global Styling Ambassadors – together. The new Dyson Supersonic r™ Professional hair dryer is ergonomically engineered for professional stylists. It streamlines and evenly heats powerful airflow that dries hair precisely, with no heat damage to protect natural shine. Dyson engineers were tasked to create the smallest hair dryer with powerful precision. This meant doubling down on the core technology within the Dyson Supersonic™ hair dryer – particularly heater technology, motor performance, and attachments – re-engineering a machine to deliver precision for professionals in an entirely new form factor.Intelligent Radio Frequency Identification (RFID) sensors in each attachment communicate with the hair dryer, automatically adjusting the motor and heater to deliver optimal airflow and temperature. The depth-loaded filter is engineered to capture professional pollutants such as hair sprays and airborne styling products within a salon in a 3D mesh design, to protect machine

3500
Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Inside Dyson
Behind the scenes of Dyson FarmingNews

  Established in 2012, Dyson Farming is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It’s a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside.Sustainable food production, food security and the environment are vital to the UK’s health and economy and James Dyson believes there’s a real opportunity for technology to drive a revolution in agriculture. Dyson Farming is developing new approaches to efficient, high-technology agriculture and food production, in harmony with the natural environment, to create a positive farming model for the future.Dyson Farming farms a range of produce at scale including wheat and barley, potatoes, onions, and peas. It also rears sheep and cattle. The business grows British strawberries out of season in its state-of-the-art 26-acre glasshouse which is heated by the adjacent anaerobic digester.Learn more

6071
Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Community news and information
Dyson Global Air Quality StudyNews

  2.5 million Dyson air purifiers have revealed what’s in the air we breathe – pollutants like PM2.5, VOCs, NO₂ and formaldehyde.When comparing indoor and outdoor air quality, we discovered that – in 85% of cases – air quality was worse indoors.This vital data is improving global awareness of air quality and helps us learn how to improve it. Such as with the development of our specially engineered air purifiers, like our Dyson Purifier Big+Quiet™ Formaldehyde which has been designed to capture allergens and pollutants as well as destroy formaldehyde present indoors. Find out more on the air quality study here: https://www.dyson.co.uk/newsroom/overview/news/Jan-2024/dyson-connected-data-studyFor help finding the right Dyson purifier for your needs, take a look at our Help Me Choose page:  

5770
Jack
Dyson Community Manager
P
PattyNew Member
asked in Ask the Community
How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

27189
D
Jack
Dyson Community Manager
JackDyson Community Manager
published in Inside Dyson
Dyson launches Air Purity Pulse Check reportNews

This month, Dyson is launching the ‘Air Purity Pulse Check’ report, a detailed dive into UK attitudes towards the importance of indoor air quality. This in-depth study delves into the views of the public and business leaders, owners and managers on the problem of indoor air pollution.Poor air quality is a worldwide issue and is recognised by the UK government as ‘the largest environmental risk to public health in the UK’. The Air Purity Pulse Check found that over half of people polled are concerned about poor air quality impacting health, yet only 59% of people polled believe their own homes have good air quality.Read on in the Dyson Newsroom.Download the complete ‘Air Purity Pulse Check’ report here. 

1520
Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Update - New Community Manager - October 2023COMMUNITY UPDATE

Hello Everyone! Today’s update is slightly different to those I’ve shared previously - effective on the 3rd November, I’ll be stepping away from managing the Community, and moving onto a new project here at Dyson. This news of course brings an opportunity for change in management and I would like to therefore introduce the NEW Community Manager, my friend and colleague @Jack.Jack isn’t new to either Dyson or the Community, and is passionate about both! He’s been working at Dyson for over 12 years in various functions, and like myself he’s expert in Dyson technology and committed to ensuring the highest standard of customer experience. I know that you’ll be in great hands with Jack!On a personal note, I’d like to take the opportunity to thank each of you! Working on the Community has been a highlight in my career. From redefining how we engage with our owners, integrating the platform into Dyson’s Care ethos and helping to drive it’s expansion through multiple phases, right through incr

30474
E
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
The Dyson 360 Vis Nav™ - Debris ChallengeROBOT VACUUM

Dyson engineer Josie puts the Dyson 360 Vis Nav™ robot vacuum to the test. Watch it tackle dirt and debris around the home - cereal, party décor and outdoor dirt.Will it clear all the debris that’s thrown in its way? To learn more about how Dyson Robot vacuums operate, visit our Robot vacuums category.Don't forget to leave a like and comment on what you'd like to see next from Dyson!

1250
Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter/Update - September 2023COMMUNITY NEWSLETTER

We're excited to bring you the next edition of our Community Newsletter!The eagled eyed among you will have noticed our last newsletter was back in the Summer, don’t worry we didn’t forget about this - we’ve simply switched to a quarterly format 😁! With this switch in formats, we’ll be sharing news in a new way. Community updates and latest additions will be shared under the ‘At-a-Glance’ sections, while the ‘Community tips’ will be used to highlighting how to get the best out of the platform and spotlighting key members. So, let's dive right in! At-a-GlanceOn the road to making the community the best place it can be, we wanted to focus making everyone's experience easier - looking to answer some of our top questions, in addition to pointing everyone in the right place to make informed decision about their next purchase.  In support of this, over the last few months we’ve released several new articles and updated some of our existing ‘How To:’ content. Here’s a summary of what's new o

11031
S
Gold Level Contributor
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Keeping your vacuum performing at its bestTIPS - VACUUM CLEANERS

Knowing which part of your machine should be cleaned and when can make all the difference in your home. Become familiar with the user manual, more specifically the areas that detail the ‘Cleaning’ and ‘Washing’ of the vacuum’s components can help you do just that! Here are some of our top tips to help you maintain optimum air flow, performance and pick up in your home: Filter maintenance is key - Keeping the machine’s filters clean is more important than you might think. It helps to ensure optimal performance, suction power and that all important removal of ultrafine particles. Instructions on filter maintenance does vary between category, so make sure you’re refereeing to your manual for recommendations. These articles can help to:  Cleaning the filter(s) on your cordless vacuum cleaner  Cleaning the filter(s) on your corded vacuum cleaner Cleaning the filter(s) on your robot vacuum Maintaining the brush bar - Regularly checking for hair, dirt, and debris will help to ensure optima

61950
Stuart
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Joining MyDyson™ and registering your Dyson machines

 Registering your machines and unlocking exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories.To get started, select from either the web option or our exciting new MyDyson™ app.If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically.  MyDyson™ – Dyson website Joining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and Android The MyDyson™ app will be

92770
Stuart
Dyson Community Manager
O
OldBlokeNew Member
asked in Tips and tricks
Dyson App Messages

Anybody know how to clear the messages in the Dyson App. There are too many to open. I would like to get to a clear state so I can see when new messages are received. I don’t want to turn them off.

20
O
M
MrLevesqueNew Member
asked in Ask the Community
Dyson CY23 Big Ball canister post motor filter availability.

I have a Dyson CY23 Big Ball canister vacuum. It needs a new post motor filter. I have searched US, UK and AUS websites and cannot find one for sale although one UK site states worldwide shipping but they exclude Dyson sales to the US. So far Dyson has not restocked this part and claims it should last the lifetime of the vacuum. Mine has deteriorated and is leaking dust. Does anyone know where I can find a replacement? Has anyone tried to rebuild the filter by replacing the papaer somehow?  Any help would be greatly appreciated as the vacuum is in perfect shape but totally useless without the filter.Thank you! 

131
Aastha
Community Moderator
B
blackfeesRookie Member
asked in Ask the Community
v8 Max suction does not work after trigger replacement

Hi,I have a V8 which replaced the the broken trigge. Now the max suction does not work, meaning it works only as normal suction.  Basically  the "turbo" suction  does not work.  I checked  if the 2 white and red small cable are guiod connected to the "-" and "+" respectively, and they are.  Any   comments  suggestions,  recommendations?  I would very  much appreciate   Thanks a lot

202
B
aytheresaj
aytheresajNew Member
posted in Tips and tricks
I didbt know the Dyson fan could do this

I just found out the MyDyson app has voice recognition to turn on/off my fan. This is a must read, if you want to get the most out of it.   

140
aytheresaj
K
Kevin BowmanNew Member
posted in Ask the Community
Does Bad Customer Experience destroy Brand Credibility and Loyalty

I recently ordered new appliances to replace older versions which had outlived their economic utility.  An immediate thought was to stay with the Dyson brand and so I reviewed the options online and selected what appeared to be a good deal with next day delivery.  The ordering and payment processes were seamless, and I was confident I had made the right choice with a steady flow of information to me via email that the order was processed and that the delivery partner was ready to deliver.It was shortly after this that I learned the truth about recent efficiency measures and of how unimportant my customer loyalty was. The delivery partner failed to deliver or attempt to do so; the order was lost be them.  Having personally identified a week-long window of opportunity during I would work from home to receive a delivery, when the period was complete and I was without my order I engaged further with Dyson customer services.  Every call I made was to an off-shore team who spoke a good stand

190
K
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Dyson V15s Detect Submarine™ - Now available in Germany, Singapore, China, Hong Kong, Japan, Korea and IndiaCORDLESS VACUUM

Great news! The Dyson V15s Detect Submarine™ is now available for pre sale across Germany, Singapore, China, Hong Kong, Japan, Korea and India - explore the technology behind the Dyson V15s Detect Submarine™ on the Dyson website by Visiting Dyson.com.In case you missed our Dyson V15s Detect Submarine™ - Now available in Australia and New Zealand, here’s a reminder of the key features across the Dyson V15s Detect Submarine range. Pet messThe wet dry vacuum removes pet food and muddy paw prints from kitchens and busy entrance ways.  Cooking spillsRemoves dry, wet kitchen debris, fine dust, and stains simultaneously.  Mealtime clean-upsEasy to push and pull even around the corners and table legs. Bathroom stainsSpot cleans, removing stains and spills - when used on hard floors. Automatically deep cleans on carpet and hard floorsDigital Motorbar™ cleaner head powerfully sucks up dust and hair from all floors, and anti-tangle technology prevents interruption. While 7,815 stiff nylon bristle

217710
Jack
Dyson Community Manager
Terms & ConditionsCookie settings