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nhopwood1991Rookie Member
asked in Ask the Community
Terrible Customer Service, no one wants to help, reading from a script, will say anything to get off the phone - HELP

I'm having serious problems getting answers from anyone in customer services.I bought an item, I released I bought the incorrect item so I called up and tried to cancel the order 15 minutes after placing the order.I was told that they would stop the order from being dispatched and I would have confirmation that my order was cancelled via email between 24-48 hours. Great.This time passed and no confirmation, I made contact, I was then told I would get confirmation we within 24-72 hours. Fine.This time passed and still nothing. No confirmation of cancellation, no product. Left in the dark. I made contact again, this time I was told 24 hours someone would get back to me. Guess what, nothing still. 7 days after placing the order I call up, I'm told the same responses by someone on the phone who didn't want to help resolve anything. He was just reading from a script.I'm furious, I wouldn't have expected this from a UK company. I'm left in the dark with a bill for 479.99 and no product as of

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4 months ago
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JasonWoulfeNew Member
asked in Ask the Community
regustering warrenty

How do I register my new Dyson hoovers warranty online or does it happen automatically when I registered my hoover in the App ?

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Jack
Dyson Community Manager
4 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
How do I maximise my Dyson cordless vacuum's battery life?TIPS - CORDLESS VACUUM

 We’ve collated some of our top tips to help you optimise the runtime and lifespan of your Dyson cordless vacuum's battery. Maximum power. Only when you need itWe recommend only using Max/Boost mode for short bursts of intensive cleaning. Using these modes more regularly can speed up the degradation of your battery. Stick to using Auto, Normal or Eco mode for everyday cleaning. These settings provide more than enough power for day-to-day cleaning, and will also give you a longer runtime.Avoid use in extreme temperaturesVery hot or cold environments can speed up battery ageing. So it's best to avoid cleaning the car in hot weather, or leaving your vacuum in a cold porch or garage. To protect the motor and battery, your Dyson cordless vacuum won’t operate or charge if the ambient temperature is below 3°C (37°F). Give it a restLet the battery run down to empty at least once a month to help prolong its life. If you have a spare battery, swap them out so they both have time to naturally dis

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4 months ago
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KsmithNew Member
posted in Ask the Community
V15 detect user manual crashing

Per the Dyson site I downloaded the user manual. When I use it however, at page 9 the file crashes and reloads at page 1.  After a couple of tries it just quits. Tried on three iPads with the same results. Suggestions?

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K
4 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Dyson Corded vacuums: Understanding the tools and accessoriesCORDED VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson upright or cylinder vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following video is a good place to start - using a Dyson upright vacuum as an example, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson upright and cylinder models. In this article we take a look at some of the innovative and robust attachments engineered for Dyson upright and cylinder vacuum cleaners. Standard fit accessoriesCompatible with Dyson upright and cylinder vacuum cleaners with standard fittings (not quick release). Groom toolTackling pet hair at the source, for medium- and long-haired adult pets. 364 flexible

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4 months ago
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BDL_23New Member
asked in Ask the Community
My canister is stuck on my V14 cordless vacuum. No visible blockages, please help!

Hello!The canister of my V14 Cordless Dyson Vacuum is stuck. I have taken it apart, checked for any blockages (which there were none), and cleaned everything I could reach. The red latch works, but the canister seems to be get stuck despite being to pull the latch. I will admit, this started after I vacuumed baking soda out of my carpet. Any ideas?

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Jack
Dyson Community Manager
4 months ago
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clairemccormick1New Member
asked in Ask the Community
Complaint - repair collection

Hi,I am posting here as a last resort with no complaint contact or email address, my only option appears to be with the customer service phone number that my complaint is about.  Long story (and familiar, looking at this forum) short, I have booked no less than four repair collections, none of them have been confirmed by email, none of them have turned up. The last couple of times I called I have asked them to PLEASE do something different, if we just do the same thing and rebook a collection that is not turning up, why would we expect a different outcome? To try and save me going round in circles again, please can someone advise how to get this resolved? I am not getting anywhere calling the same customer service number. My repair references are:36473134 (23/06)36701918 (03/07)36798707 (08/07)37114199 (22/07)Many thanks 🙏 

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Jack
Dyson Community Manager
4 months ago
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charan1111New Member
asked in Ask the Community
When will i recieve my Dyson Purifier please can some one help?

Hi My Dyson replacement purifier had been shipped two days ago order number : , i haven’t received the delivery yet, because a DPD driver had  been lying twice on 25/07/24 and 26/07/24 that he had attempted delivery and no one was at home , I have got evidence to prove that driver had been lying twice , He posted the picture of outside my building as a evidence on 25/07/24 and another random house as a evidence on 26/07/24, just frustrating that i couldn’t use my high value purifier that was bought to minimise our Allergies. I need suggestions to resolve this situation , i haven’t had great help from Dyson customer service yet.[Moderation edit - personal data removed]

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C
5 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

 From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics.The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller.The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor.

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5 months ago
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Blu3M0unt41nNew Member
asked in Ask the Community
V11 intermittent power at startup

I have a 9 month old V11. The power shuts off after 3-5 seconds several times but then eventually stabilizes and stays powered on while the trigger is pressed. When I first noticed this about a week ago it would shut down once but now it shuts down several times before working normally.  There are no error messages displayed on the screen. The unit is fully charged All filters are cleaned and the dirt receptacle is empty The symptom appears even when I disconnect all attachments from the main unit The symptom appears under all power settings (Med,Eco, Boost)Any suggestions? There is no service center anywhere near me so I am hoping someone can recommend an easy fix. Thanks! 

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5 months ago
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Shelly ZimmermanNew Member
asked in Ask the Community
terrible management response

We have 2 air purifiers amongst other dysan fans. One just won’t register the water tank. 4 calls to customer service already plus one direct call with a manager.  And STILL NO REPLY OR HELP!  Does the management team lack that much power that they can’t make a decision and call back a customer as they “promise” or are they deliberately just avoiding trying to resolve the issue.  we are a dysan family and own tons of their product. Have usually been so happy.  This time is just shockingly bad. 

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5 months ago
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jbos100New Member
asked in Ask the Community
rasie complaint

I am writing to express my extreme dissatisfaction with the Dyson Animal vacuum cleaner I purchased four years ago. Despite the high price and the strong reputation of Dyson products, my experience has been nothing but frustrating and disappointing.From the beginning, I have encountered numerous issues with this vacuum cleaner. Even while it was still under warranty, I had to replace several parts. The vacuum constantly blocks up, and I spend half my time cleaning it out. It has consistently shown poor suction, regardless of frequent and thorough filter cleanings. The battery life is extremely poor (despite having been replaced).Now, after four years, the vacuum cleaner has stopped working altogether.  We have guests coming tomorrow and I am unable to clean before ether arrival, which is really frustrating. I feel that this product has provided the worst value for money I have ever experienced.  I expected far better performance and durability from one of your products.Given the numero

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5 months ago
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Middlemiss66Novice Member
asked in Ask the Community
Missing attachments

I recently bought a V11 Total Clean. The website showed all the attachments I should expect “in the box”. Upon unpacking I noticed some items were missing. I used the live chat feature on the website and was told they would soon follow.  A full week later there was nothing delivered so I asked again and was told they would arrive in 2-3 days. Another week has passed but still nothing, how do I escalate this to get the problem rectified?  

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5 months ago
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skp300597New Member
posted in Ask the Community
Dyson delivery - UPS - Terrible experience. Pease help!

I am just baffled by the level of utter inefficiency and incompetence at Dyson. Where to begin: My order number is (Removed sensitive information). I received my UPS tracking number(Removed sensitive information) that showed delivered on the 06/26/23, but I never received my machine, so I call Dyson asking for assistance on 06/28/23. That was my first call and after that I called several times (in total 10 times) for the update on the same issues, still the issue is pending. In every call some new representative come and never able to give me any specific answers or able to resolve my concerns. They were all trying to just dodging calls. After my second call I asked for their supervisor, but they never transferred my calls to supervisors. In my 5th called they told me to call the UPS so I called the UPS and they issued the claim for the same and they approved the claim on 07/10/23 and still Dyson failed to refund me my money. (See the screenshot). Finally, after 7th call they transferr

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5 months ago
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DidoNew Member
asked in Ask the Community
Problem with a courier collection

I have paid £80 for a repair for my Dyson Airwrap as it is out of warranty, I received an email for the receipt and notification of a courier that should have collected it last week, it has never been collected. I stayed in all day and nothing! Dyson say the courier should contact me…but I’ve heard nothing…I have tried to contact Dyson so many times and keep failing. Can anyone help me on here??

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Bronze Level Contributor
5 months ago
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CarolinacostatNew Member
asked in Ask the Community
Security checkpoint airports

Is it possible to travel with a Dyson airwrap in my carry-on baggage between European countries? Will I get any trouble in security checkpoints because of the Dyson airwrap size? 

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Jack
Dyson Community Manager
5 months ago
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Ali MNew Member
posted in Ask the Community
Are recurring pump column issues normal for Dyson humidifiers? Do you need to baby your machine?

Hi all,I’m new to this group. Are recurring pump column issues normal for Dyson humidifiers?  Do you need to baby your machine?The reason I ask is… I have a PH04 (Dyson Purifier Humidify+Cool Formaldehyde) that I purchased last Oct.Everything was fine for months...By April, I was concerned because the machine hadn’t yet notified me to run a cleaning cycle so I contacted customer service, but they just said to wait until the machine notified me.  Then several weeks later in May, the machine woke us in the middle of the night making a loud choking/gasping noise after I had refilled the tank that evening.  I ran a cleaning cycle (though still hadn’t been prompted to do so yet) and that fixed it for a short while. About 2 weeks later, again right after a refill, the gasping noise happened again at night and I noticed that in the days following there was no change in the water tank and the evaporator/inside of the machine was completely dry.I ran a cleaning cycle again, but the noise came b

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5 months ago
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Finnski11New Member
asked in Ask the Community
dyson ball animal total clean hard to push and pull

Just purchased a Dyson Ball Animal Total Clean and I'm having a hard time pushing and pulling on my carpet.  What am I doing wrong?

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5 months ago
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Shar69Novice Member
posted in Ask the Community
hairdryer cuts off

Is it worth paying £99 to have dyson fix my hairdryer or will I just get an electrician to do it as its the power cord...I rang to book a repair he quickly took my name and address that was it didn't tell me what to enclose when  sending it bk or anything, didn't even ask serial number 

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5 months ago
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TensuoNew Member
asked in Ask the Community
Gen5 dustbin stuck in closed position

Hello hello!I’m a relative new owner of a gen5 detect Dyson, and after about 2 months of use I decided to give it a clean. Thus I proceed to remove the dustbin, and give it a good clean.So after all the work, I decided to reinstall the bin and give it a few back and forth using the red lever in order to see if I installed it properly. Well, to my surprise, it seems now that I cannot open it without using brute force(which I am afraid not to break it) The questions is now..what can I do to unblock the dustbin so I can re-use my dyson. cheers!Cristian 

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5 months ago
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KppRookie Member
asked in Ask the Community
No refund after 8 months - what else can I do?

I ordered a vacuum in November 2023. I never received it. UPS returned it to Dyson immediately. I didn’t get an auto refund or a new machine. I called customer support and they confirmed UPS returned the vacuum and promised to send a new one to a different address, more than one time. I never got any confirmation emails. And whenever I email them I usually get a response saying they are too busy to respond, or they say they are looking into my order.  Now, after many hours on the phone with Dyson reps, over many months, I’m told that my return was more than 6 months ago, so UPS has no records going back that far. They have to check with the warehouse and they can’t make a refund until their warehouse confirms they have the machine. This was 16 days ago and there is still no response. I’m afraid I will never get a refund. Does anyone have any tips on how to get a refund? My order # is 1648945516

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5 months ago
Mirza
MirzaNew Member
asked in Ask the Community
HOW CAN I REGISTER MY MACHINE?

i was just looking is there any way to register machine other than the number coz it is old now and i don’t have access to the number.

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Mirza
5 months ago
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hanhanhanNew Member
posted in Ask the Community
Dyson Customer Support Review

So what? Dyson has the worst customer support of all time? We bought at $500 hairdryer, and are in a four hour rabbit hole trying to replace it, despite active warranty and proof of purchase. It’s almost as if the system is designed to make warranty claims impossible.They do not print the serial numbers directly on the products, in spite of the products costing upwards of $500.  They do this presumably so they can make your warranty request very difficult if you cut off the serial number tag or lose the box, which is easy to do. I cut off the tag because it’s ugly, and who keeps old cardboard boxes? I have $10,000 of music equipment, all with serial numbers printed directly on the products, so it’s weird they don’t do it. I see making processing warranty claims difficult as the only possible explanation I have spent 4 hours total calling different reps, submitting emails to an escalated “review team” receiving no responses, and am on another 45 minute phone call to follow upThis is una

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5 months ago
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shop2anrep.co.ukNew Member
asked in Ask the Community
Ho do you commutate with Dyson

I have been trying to commutate with dyson, their commutate is very good at collection your information but I have no idea if they have passed on my problem to the other support teams, and they cannot say. I can only log another call. they are happy to send me a new machine but unable to say if the call had been reported to the s/w team. It seems such a waste of money. There seems to be no procedure.

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5 months ago
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Norma ScannellNew Member
asked in Ask the Community
Dyson V12 Detect Slim Absolute Cordless Vacuum Cleaner blockage constantly

I keep getting blockage detected even after cleaning everything.  It’s a complete nightmare after only one or 2 uses.  Its not heavy dirt, regular dust and hair.  This unit is not fit for purpose and I’m appalled after spending so much money on this unit.  I’ve had a dyson before and was quite happy apart from the battery degradation, which pretty much forced me to buy a new one.  How can I get my money back or some kind of satisfaction.  I spent more time this morning trying to clear these ‘blockages’ than getting my floor clean, which it isn’t still, back to a handbrush!

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5 months ago
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