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1252 Posts
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marcus1992New Member
posted in Ask the Community
Bought Dyson Airstrait in Korea; but I am in Malaysia

I bought dyson airstrait in korea 2 weeks ago 15/05/2024 and bought it back Malaysia; however the airstrait is determine oversurged by Malaysia Dyson service centre and unable to claim warranty due to airstrait warranty is not support overseas and also unable to repair on own cost due to unavailability of spare part… hope i can have a reply here on how to send my airstrait back korea to claim warranty or can send the spare part to Malaysia Dyson service centre to repair.. it is a very new device and use less than 10 days. 

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5 months ago
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10bigredRookie Member
asked in Ask the Community
Motor head falls off

Motor bar keeps falling off. 4 times now and just earlier today put this replacement from Dyson together. So much for a new replacement. Anyone ever have this problem? And of course, the live chat is a bot. What a joke, they say they do not understand. This will be my 3rd Dyson hair vacuum but maybe my last. Very frustrating to say the least. 

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5 months ago
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roseaNew Member
asked in Ask the Community
How can I get my missing vacuum back following repair

I sent my DC4O upright vacuum to Dyson for repair several weeks ago. I received email confirmation that the repair had been completed and was advised that my vacuum would be delivered back to me on 20th May 2024 by DPD. Despite numerous phone calls to both DPD and Dyson I have yet to receive my vacuum. DPD advise that Dyson have to raise an investigation which Dyson claim to have done but are unable to tell me the whereabouts of my vacuum, when or if it will delivered back to me. On each occasion I have phoned Dyson they have said they will investigate further and call back but have never once done so. They are also unable to give me any information as to how I can escalate my complaint or receive compensation. Ridiculously, it seems my only option is to raise a legal action. Before I go down this route has anybody experienced and successfully resolved a similar situation?

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5 months ago
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Pash02New Member
asked in Ask the Community
Animal Multi-floor or animal Origin UK

HiPlease can you tell me the difference between the Dyson Ball™ Animal Multi-floor £379.99 and the Dyson Ball™ Animal Origin £229.99 apart from the tools that are included? I have looked for detailed Specs but unable to find anything.Thanks <3

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5 months ago
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Rachelle26New Member
asked in Ask the Community
So frustrated with getting Dyson replacement sent- HELP! to me

I am so appalled with the customer service to get my Dyson supersonic hair dryer replaced. It stopped working in March after getting it in late December - 3 months is all it lasted. After troubleshooting with a rep I was told to send it to them. I sent it April 13 and it was received in April 16.  I called customer service to follow up on next steps- I was told my new Dyson would be to me in up to 14 days. I wait —next call- in assured that it is in the way to me and will be another 10-12 days. I wait again another call- in told that it was never sent because my model is out of stock and must wait another 14 days for it to be back in stock  I escalate at this point asking for a supervisor twice- each time the rep coming back with a new offer in how to fix  final offer was to send me the Dyson nural their newest model that is in stock  I’m told it takes 24-48 hours to release it and then will receive email with ups tracking—- never received  i call again last week finally get to a super

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5 months ago
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SambaRookie Member
asked in Ask the Community
Recycle your old Dyson vacuum for £100 back - return shipping label not sent

HiI am having the same issues as other customers where the return shipping label has not been received.My original order was 18.05.24 & recycle option was definitely added. I have rung and emailed but still not receivedPlease can you help? Thanks

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5 months ago
A
anik
asked in Ask the Community
Dyson Pure Cool link smells

I purchased a Dyson Pure Cool link in 2021. I have not used it so much and therefore, I have not changed the filter yet. I only use it in the summers just a few hours daily. Last time I used my Dyson was in summer 2023. Since last year, my Dyson has been down in the basement. I recently brought it up to my flat. Nonetheless, it smells horrible when I use it. It has never smelled like this. It smells sweat like a Baileys Irish cream, which is very weird. What is the issue? Is there something wrong with the filter? Do I have to change it? 

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5 months ago
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BluedeckNew Member
asked in Ask the Community
Can't Get Return Label Only Secret Codes

Help. I’ve been on the phone for an hour to get my return shipping label. It’s been 3 days since I received my return reference number. I called Customer Service and asked to send me the label. They sent a label from myself, to myself. Yep. Then I called again. This time, instead of receiving a shipping label, I received 2 codes to take to UPS. I don’t know what these codes are for. Pre-paid shipping? If these codes don’t work, I’m supposed to pay for the return myself, then get reimbursed from Dyson. I don’t even have an address for the return. I’m going to UPS now with the code...for kicks! But it’s not funny. 

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IsaiahH
Bronze Level Contributor
5 months ago
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fifi-2024New Member
asked in Ask the Community
Using Dyson Airstrait in Cyprus (same plug as UK)

Hi there, I’m hoping someone can help answer my question. I’ve got a UK plug Dyson air strait and I’m planning to travel abroad to Cyprus soon. I know that the air strait can’t be used in Europe/US with converters but how about Cyprus which uses the same plugs as the UK?  thanks in advance

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Jack
Dyson Community Manager
5 months ago
3
3boysmomNew Member
asked in Ask the Community
brand new gen5 outsize not suctioning on hard floors woth fluffy head

Just unboxed brand new gen5 outsize. Was so excited to use this on my hard floors to replace my old old 50 dollars bag vacuum that had amazing suction but could no longer get the bags for. It doesn’t feel like there is suction to the floor at all. And having to go over spots more then once to pick up little things I can see with the laser. Is the a bad vacuum I got or does it not really feel like it it’s suctioned to the floor with dysons? My old little cheap one I couid feel it pulling to the floor with the suction and see things getting vacuumed up and this doesn’t feel like it’s doing that at all. 

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IsaiahH
Bronze Level Contributor
5 months ago
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GeorgiaWilksNew Member
asked in Ask the Community
dyson light ball

Soo I decided to give my Dyson light ball multi floor corded vacuum a much needed deep clean. I took the bin cover off the cyclone part, and a black rubber string thing fell off, I just thought it was brittle and must have broken in half. Little did I know it was supposed to come off and wasn’t broken, but I had already thrown it! Now when I turn it on, it works but there is air coming from around the top part and it doesn’t suck anything up as good. What part do I need and do they even sell it ? :( 

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IsaiahH
Bronze Level Contributor
5 months ago
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Tyson123New Member
asked in Ask the Community
how is this my problem to solve?!?!?! first mothers day

I ordered a Dyson air straightener for mywife from Dyson.com to be shipped to me on may 10th two days before her FIRST Mother’s Day. They offered a free bonus gift which is a Dyson comb so I accepted that as well and checked out online. On may 10th At 11:50 am I get an email saying it has been delivered great. The box was on camera being delivered and I have the video of an ups driver delivering one box at that time. I open the box and there is another box inside with the Dyson free bonus comb in it and absolutely nothing else. I am assuming this would be one of two packages. I call Dyson I call ups open up a claim they’re working on it they need to investigate. Fine. I mention to them that they probably have the 2nd package in the truck and if they can call the truck driver iam sure he can check. No process for all that apparently. So fine they open a ticket I get responses from ups next day that they have closed the investigation as they have proof of delievery. I call Dyson same res

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IsaiahH
Bronze Level Contributor
5 months ago
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DandyNew Member
asked in Ask the Community
V7 washer

Hi, where can I get another washer like this,it's from the large circles  at top of the motor head.ta

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IsaiahH
Bronze Level Contributor
5 months ago
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AnnelouiseNovice Member
asked in Ask the Community
Sent old dyson back for recycling

Hi I sent my old dyson back for recycling when should I receive the £100?  Kind regards  

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Jack
Dyson Community Manager
5 months ago
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RossiNew Member
asked in Ask the Community
battery replacement

I ordered a replacement battery for my cordless v8 animal checked the model number that starts  YM8 and selected the one which they say fits models  starting YM8 when it arrived it was the wrong one contacted them and they insisted it was the correct one I took pictures of them and showed them they then said they were out of stock on the one I ordered so sent an alternative what a joke. Sent it back now have to wait 14 working days for my refund I have looked on the website again they are listing the replacement battery with model numbers starting YM8 battery E but when I removed mine it looks like battery D but don’t want to risk getting the wing one again

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5 months ago
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jalexander22065Rookie Member
asked in Ask the Community
Round and round with customer service

My wife dropped her hair dryer. it did no turn on. i brought it to the service center in fairfax, va. they could not fix it and it was still under warranty so they promised to ship us a new one. the replacement came in the mail two days later and was damaged with no cover even on the filter. i brought the replacement damaged hair dryer back to the service center in fairfax, va and they promised to send me a brand new one to replace the damaged one. that was one month ago and we still have not received anything. when i went back to the fairfax va store, the tech gave me a faulty replacement i.d. that was associated with another customer. I chatted with Dyson customer service yesterday for one hour and Dyson promised to emal me with a resolution - so far nothing!!!

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5 months ago
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MaudieokNew Member
asked in Ask the Community
Still chasing for Promo gifts from Order placed Nov 2023

I placed an order for an Air Wrap in Nov 23 but the promo gifts (Travel pouch, paddle brush and something else I can't remember) were out of stock and my details would be on the system so when they come in I would be informed.   I have chased a number of times and still no items  back in stock, but every time I was told that my request was up on the Dyson system.   Yesterday however, I called again only to be told that there was no record of my issue on the system !!  I was given a case number (which I wasn’t given before ) and told that I will be contacted.    Who contacts me exactly ?   Is there no direct email that I can send my complaint to ?   Note: I have received emails in the past stating the the Paddle brush (one of the promo items) is back in stock but you have to go on line and order it. so if dyson are sending these then their system knows that I am interested in this item.  Clearly my details are on their system somewhere !!    how do I get the free promo  gifts that was p

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Jack
Dyson Community Manager
5 months ago
Britt84
Britt84New Member
asked in Ask the Community
Transfer Registration

Hi, I’m in Australia & I sold my Dyson Corrale online a number of months ago. The buyer is having issues with the charger but Dyson have said I need to transfer the registration to her… How do I do this?

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Jack
Dyson Community Manager
5 months ago
K
Katy MRookie Member
posted in Ask the Community
Refund solution.

I’ve joined the growing number of annoyed and angry people who did not get their refund within Dyson’s own 14 day period. Other companies I buy from refund within days if not hours!!Having read the horror stories on here and elsewhere about some waiting months for their money I refused to wait a day longer.I contacted my bank and instigated a ‘charge back’ dispute. You should do this within 120 days of the agreed waiting period - I suggest day 1!! I had to provide proof of purchase, order number, dates etc. More importantly, I could show proof of return and that Dyson had received my return. DPD, as part of their service, provided a photo and name of the employee who accepted it - all timed and dated.I had my money back within 24 hours BUT… Mastercard have to raise a dispute with Dyson who may choose to dispute my claim . Quite what they can dispute I can’t imagine but there is a chance that I may have to return that money. With the evidence I have (and will keep until settled) I am co

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5 months ago
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crustyrunnerNew Member
posted in Ask the Community
New Gen 5 - DOA

Bought a new Gen 5 Detect.  Excited.  Won’t turn on. No blue battery lights.  No display.  Chatted with Customer Service.  Said they would send a new battery.  Free. Not batteries in stock.  Really???   Rocky Start. 

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5 months ago
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DavitSNew Member
asked in Ask the Community
Does anyone still have their HP04 in Silver/Blue?

I accidentally broke my friend’s machine and I have been trying to replace it for days now without any luck. Turns out that the unit was special, it was the HP04 in Silver/Blue (Iron/Blue). Can anyone help me locate one that is for sale? Thank you all. 

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5 months ago
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phani_chNovice Member
asked in Ask the Community
Refund is taking ages with no proper response

Hello,I have purchased a Dyson Airwrap in one of your Dyson retail store located in the following address 8020 Park Ln #125, Dallas, TX 75231. I have returned the product and it is received in your warehouse on 10th April 2024The refund is not yet received back on the original form of payment. I have been contacting the customer support and all they do is take all my details and state the case has been escalated to the higher management. I’m sick of reaching out every week to the customer support expecting an update.This is the worst customer service I have ever experienced. It has been more than 38 days since they have received the product and no update on the refund. Neither I have the product with me nor the amount I paid for.Very disappointed with the company and the customer support. Order # : 1150203432Tracking ID : 1Z2Y55899094049888Date of purchase: 10th March 2024Date the time received back to Dyson : 10th April 2024   

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5 months ago
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CohenheadNew Member
asked in Ask the Community
Are v11 brushes supposed to be balanced?

v11 Animal cordless stick vacI’ve seen many comments, here and elsewhere, regarding the brush turning for about 5 seconds, and then stopping. Most replies referred to cleaning the brush and brush head assembly.I cleaned it, and took the whole head assembly apart, down to the motor, reassembled it - and it still stopped turning after about 5 seconds.The motor arm is not held tightly, so I tried to get it to seat tighter but I couldn’t reduce the motion of the motor arm. And it doesn’t seem to move after the brush is in place over the motor arm.Then I spun the brush while holding it by the mounting cover - and it wobbles - badly. I’m nearly certain that that is the problem. The motor spins the brush until the wobble causes it to shut off (I don’t know how this would make the motor arm stop, but it does)I ordered a new brush and the first thing I’ll check is if it wobbles when I spin it.I’ve never seen this as a question or in comments.Have others found this causes the motor arm to shut o

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5 months ago
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RonBRookie Member
asked in Ask the Community
Trade in refund

How long does it take to receive trade in refund?

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5 months ago
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ydewanNew Member
asked in Ask the Community
Recycle old dyson vacuum for £100 - packaging material for ball animal 2

I have recently bought a v12 cordless vacuum as part of the £100 recycling scheme. I need to send back my upright ball animal 2 however I am struggling to find suitable, large enough packaging material. Can Dyson send me the right packaging material.

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Jack
Dyson Community Manager
6 months ago
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