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246 Topics

T
torrybrRookie Member
posted in Ask the Community

Becoming a Independent repair center

How does a independent repair business get certified as a dyson repair shop (aka showing up on the website)? I was wondering what the steps were and or how I would approach getting that approval.Thank you! (Edited by Moderator - Tags added)

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kellym
Moderator
1 month ago
H
Heyhey88Novice Member
asked in Ask the Community

how does one get an ‘early access code’?

 

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E
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Get the most out of your machine this festive seasonSPOTLIGHTED POST

Over the holidays its easy to predict well be spending more time indoors, cosying up from the cold. It’s therefore important that you keep your machine running at its best.Here are some of our top helpful Christmas tips on how to keep your home clean this festive period. Keep pet dander at bayIf your pets are getting cosy over the holidays, stay on top of pet dander. Vacuum fur and microscopic allergens from pet beds and other furnishings with our specialised tools.Visit our ‘Vacuuming for pets’ article to watch a video and read more on which tools and accessories help to de-tangles hair automatically, remove it from all surfaces and can be used to target pet beds, car seats and stairs, fast.  Tools for delicate tasksChoosing the right tools will help with your festive cleaning. Use your smaller, more precise attachments on surfaces to remove excess dust and glitter, without disturbing ornaments and decorations.For help in choosing the right tool for your machine and home, visit our ‘V

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Stuart
Dyson Community Manager
1 month ago
M
melek66Rookie Member
asked in Ask the Community

Where can I find the Dyson WhatsApp phone number?

I followed the link stuart  uploaded  in order to find contact us whatsapp number but couldnt find it, could you please provide the whatsapp number as a reply. thank you

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C
1 month ago
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TraceysRookie Member
posted in Ask the Community

Tips for getting machine back from service center?

I dropped off my slim ball vacuum at the closest service center to me for a cracked hose on 11/8/22. They told me it would be repaired in 2 weeks. My repair status has not changed at all as of today, it still says “new”.  The service center doesn’t answer the phone, they don’t respond to emails and when I tried chatting with dysons help desk about it they told me they can’t do anything because I “walked in” despite having a repair number generated through dysons system. Does anyone know how to reach them short of going in person? I live about an hour away (Edited by moderator – Tag added) 

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kellym
Moderator
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

Jake Dyson reveals the next stage of Dyson’s £2.75bn five-year investment plan – machines that use software and connectivity to self-improve

A peek into Dyson’s smart future, with Jake Dyson.Dyson engineers, software developers and data scientists are working on a 10-15-year pipeline of next-generation smart products. Forget fruitless features. Our five-year £2.75bn investment plan includes self-improving machines that use software and data science to become smarter the longer you own them – highlighting problems before you even notice them. It's all made possible through leaps in software and connectivity, using myriad sensors, electronics, control systems, layers of software code – and some of the world's finest minds.For more information on how this investment plan will roll out, including a look at the software journey, and beyond, watch our Software & Connectivity announcement video and read the full article on our Newsroom. 

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Stuart
Dyson Community Manager
1 month ago
A
apple_treeNew Member
asked in Ask the Community

Customer Support Not Efficient at all

So I placed an order on Cyber Monday. There was a problem with the discount code. I called twice Dyson support two weeks ago. They promised they would deal with the problem and I would receive an email within 24-48 hours. Two weeks have passed and there has no response at all. It’s such as waste of customer’s time. 

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M
1 month ago
L
Luca80New Member
asked in Ask the Community

Customer service in Italy - Delivery help

Hi to all, this Is my first post here and sorry if my question is offtopic here. I have a problem about the customer service in Italy. The 28/11/2022 i bought a Dyson V8 on the Dyson site. I have filled correctly all info about shipment, but strangly UPS say that miss a house number in the delivery address. I have contacted the customer service in Italy, but they tell me that I need to contact UPS ti correct the address. I have tell to Dyson customer service that is not my problem if in the UPS delivery address miss the house number, and i have request that Dyson must call UPS to correct the delivery address, but the customer service tell me that is not a Dyson problem and that they can't contact UPS. I not want to call UPS, Is not my business or i wrong?There Is a way to contact someone that control the customer service in Italy? I want to know why some people in the customer service ignore my request and not respond to my WhatsApp messages, also i want to know if it's a customer prob

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Stuart
Dyson Community Manager
1 month ago
A
AlexPRNovice Member
asked in Ask the Community

Dyson Shipping Concerns

I’ve owned several Dyson's over the years and have always bought them at brick and mortar stores. I decided to buy directly from Dyson last month, and boy do I regret that, and after some research this has been a major issue with Dyson. I ordered my new Dyson on Nov 30, and of course right off the bat something seemed off, as it said my delivery would be the next day. As I suspected that was not the case, and then since my Dyson came with free additional tools both the Dyson and the tool kits were shipped separately, and by two different companies, another red flag.The tools seemed to be making its way but all of a sudden no more updates. The vacuum itself never got shipped. Just a label created that's it. Contacting Dyson, I assumed would be easy. No. I had to call wait like an hour to talk to someone, while in the meantime I was using a chat feature. The chat person told me to wait another 4 more days, and so did the person on the phone. Neither person seemed to want to provide me a

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A
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community Newsletter – November 2022COMMUNITY NEWSLETTER

Welcome to November’s edition of our community newsletter.As with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all helps our community to grow! Please do keep up the great work. Here’s what we’ve been working on through November: Community linking - MyDyson™ appSince the community launched back in august last year, it’s seen multiple phases of expansion. An extension to each category, new discussion and support areas, as well as regular updates to the self-evolving knowledge base. To support this, we’ve been working with the development team to further align the community’s In-App links and the categories these appear against. We’re very excited to say that the community is now featured in the app for our Air Treatment, Floor car

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Stuart
Dyson Community Manager
1 month ago
A
Anonymous
posted in Ask the Community

How do Dyson moderate on this Forum?

I’ve been trying to read up on this issue I’ve been hearing about online where a customer may have been mishandled by Dyson support.I see the one thread, but it’s been heavily edited. What’s this about? 

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1 month ago
M
MikeH56Rookie Member
posted in Ask the Community

Lied to By Customer Service

After the debacle of the defective $500 vacuum, I am currently embroiled in the return farce. I was sent a return label for the suckless vacuum, and promptly boxed the useless lump of cheap plastic back up. Upon reading the label, I learned that it was my responsibility to drive to the nearest UPS dropoff point, or schedule pickup at MY COST!I have no intention of doing either. The nearest dropoff is 30 minutes away. That’s a total of an hour driving with petrol costs being north of $4 a gallon. To have UPS pick up the heaping pile of trash would cost me $20. NOPE!So I chatted with a CSR, who’s name I can’t mention here because of reasons, and that representative promised me that there was a pickup scheduled, gave me a number for UPS to verify and sent me on my way. NOPE AGAIN!The number he gave was wrong, and when I contacted UPS they did not have a pickup scheduled. This is absolutely ridiculous.  (Edited by moderator - Removed personal data)

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kellym
Moderator
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

How to: Check on the progress of a deliveryTUTORIAL

When an order is accepted by Dyson, they aim to deliver it within the timescales outlined during checkout. This is confirmed by email once the order has been dispatched. This email also contains information on the chosen delivery method, either through a local courier service or via the local postal service. For order delivered using a local courier, this email will also contain tracking information. Those orders delivered through the local postal service; please check the Terms of Delivery for a confirmation on the timescale. Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. This will also be confirmed in the confirmation email received at dispatch.  If you believe your delivery has been delayed, missed or it hasn’t arrived when you expected it to, here is what you need to know.There are several factors in which impact this delivery timescales. Unforeseen service disruption with the courier, a high

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Stuart
Dyson Community Manager
1 month ago
D
DanielRookie Member
asked in Ask the Community

Pivoting wall mount

I have bought a Dyson V10 and attached the wall mount.It works great for hanging the Dyson and charging.But why does it have an extra clear plastic pivoting base/platform.What’s it’s use? Am I missing the point of this extra function?CheersDaniel

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K
1 month ago
Y
YaroslavskyRookie Member
posted in Ask the Community

No image showing on registration

Hello everyone, tell me why when I enter the serial number, my device is displayed, but its photo is not displayed. But on the other device everything is fine and the device and photo are displayed. Please help meeee…. (Edited by moderator – Moved to a new Topic)

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Stuart
Dyson Community Manager
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Supersonic™ hair dryer - Hair Styling Tips for MenTIPS - HAIR CARE

Since Dyson launched the Dyson Supersonic™ hairdryer, stylists have put it to good use during Men’s Fashion Weeks around the world. To celebrate, we’ve compiled the top looks for men, which can be created using the Dyson Supersonic™ hairdryer in just five easy steps.  Style hair when hair is damp as its hydrogen bonds are broken, making it easier to reshape. Fringe AffairIdeal for hair with long top or sides.Fringe AffairSuitable for men with straight to wavy hair, this stylised adaption delivers a smooth finish yet retains the hair’s volume. Re-create this style with the help of two attachments – the Gentle Air Attachment and Smoothing Nozzle. The Gentle Air Attachment can be used for rough drying and is kinder to fine hair and sensitive scalps, while the Smoothing Nozzle helps to dry hair with controlled airflow for a smooth, natural finish.Attach the Gentle Air Attachment to the Dyson Supersonic™ hair dryer. Pre-dry hair by selecting the #2 heat setting which is set at 60°C for cool

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1 month ago
R
RoKoRookie Member
asked in Ask the Community

New Dyson V15 charging status stuck at 70%

Hello everyone,I have an issue with first charging of V15, is stuck at 70% (keep it for more then 48 hours). I checked charger with multimeter  is ok but battery is not taking charge. I can`t even drain battery, LCD says “Full charge before first use” .Please help!

7
WoodenMan
1 month ago
A
Awyn MustafaNew Member
asked in Ask the Community

Adding machine in mydyson app

Hi there , i’m new here , i’m using V8 slim fluffy + , just wanna ask if my machine can be add on mydyson app , because i’m trying to add machine but don’t know how to add because i don’t find list of my machine in mydyson app . thank you for helping 

1
J
1 month ago
G
GandalfNovice Member
posted in Ask the Community

Strange Called ID appearing on call back

Hi All,I noticed yesterday when I contacted support and booked a callback as they were busy that the callback appeared on my phone from “GB Competitions” rather than from Dyson. I was a tad worried that I was going to be spending £319 for a new vacuum cleaner and the call wasn’t from Dyson. Didn’t inspire me with confidence. Has anyone else noticed this? (Edited by moderator – Tags added)  

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G
1 month ago
A
AleenaNew Member
asked in Ask the Community

ORDER - Marked as 'delivered' but not arrived.

Hi thereI have ordered a Dyson airwrap and it says it was delivered today however it has not been Is there anything you could do to help?(Edited by moderator – Moved to a new category) 

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kellym
Moderator
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

Dyson Institute of Engineering and Technology 2022 Graduation Celebration

Speaking at the Dyson Institute of Engineering and Technology 2022 graduation celebration, Sir James Dyson encouraged graduates to never lose their curiosity. He reflected on how global events of the past four years, from pandemic to war, had shaped them uniquely and with a belief that they were all the stronger for it, having studied and worked alongside Dyson engineers.“We live in tumultuous times. During your time at Dyson, the scale of the political, and global events unfolding, has been seismic. Crosswinds, of a type not seen in my lifetime, have attempted to blow us off course at every juncture. Not just us - similar forces have affected almost every business globally. Through all of this upheaval you have been working and studying. Learning and doing. For you it is now ‘normal’ and you are all-the-stronger for it.” For a further glimpse at the Dyson Institute of Engineering and Technology, as well as the 2022 Graduation Celebration, read the full Dyson Institute of Engineering a

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Stuart
Dyson Community Manager
1 month ago
J
Jarr50Rookie Member
posted in Ask the Community

How to make a service complaint

How do i take a complaint the furthest it can go? The customer service I've had from Dyson is disgusting. I'm on the verge of taking it to the media.  (Edited by moderator – Title amended/Tags added) 

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Stuart
Dyson Community Manager
2 months ago
M
mhkuralNew Member
asked in Ask the Community

Can I charge my US V15 Detect at Europe?

Hi,If I buy a V15 detect in the US, can I charge it in Europe with a converter or a 220-volt charger, which I purchase separately?Thanks,Mehmet

1
B
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

The Advent of a Healthy HomeSPOTLIGHTED POST

In the lead up to the festive season, cleaning can be major source of stress, which can be exacerbated by spending more time indoors. In recent years our Dyson engineers have share a rather fitting ‘24 days of Christmas cleaning’ in their own unique calendar. The Advent of a Healthy Home.We couldn’t think of a better place to share it than with our community! We hope you get a much enjoyment out of it as we have. Read the full ‘The Advent of a Healthy Home’ article for these festive cleaning tip in more detail.

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SalonSally
2 months ago
M
mchillNew Member
asked in Ask the Community

Dyson v11 Torque - attachments

The supplemental attachments only get suction in Boost mode.  Is that the only mode to use for attachments.  When I attach and use Med, they do not pick up anything.  

3
kellym
Moderator
2 months ago
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