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246 Topics

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rschilkeRookie Member
asked in Ask the Community

Exclamation Point !!!!

Looking for tech support for an HP-04 unit.Just purchased from someone who usedit a handful of times. It worked the first day andthen the dreaded 'exclamation point' displayed.Tried the remote power button while turning the uniton for 10 seconds and the night feature as well for 5 seconds.Still no good.

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K
2 months ago
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Loobylouu92New Member
asked in Ask the Community

How to raise a complaint via email?

Can anyone advise whether Dyson have an email address to complain to?  I have a few issues going on….. I need to return a product and whatsapp is useless. I want to send an email as lifestyle, means I cannot call. Keep telling me they have sent me a label to print and take to royal mail, nothing received waited well over 24 hours and checked spam. Then I get an email from DPD saying will be collected but I have no returns label for them either.  I paid for 2 products via paypal pay in 3 because I ordered the wrong one initially and someone has taken 3 payments!! Almost £600 in total!! I have contacted my bank they cannot do anything and paypal are useless. I have sent several whatsapp messages and people are not solving my issue. Hoping maybe an email will(Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
2 months ago
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DeslatteNew Member
posted in Ask the Community

SUGGESTION: Foot dryer/Scale

This is just a suggestion;  the Dyson Co. seems quite innovative, and it occurred to me as I was using an Airblade V at a restaurant recently, that it would be awesome if I had one of these on the floor, maybe doubling as a weight scale, SO THAT…. each morning when I get out of the shower, and jump on the scale, I could dry my feet at the same time!Then it occurred to me (as I was thinking about how nice that would be), that using warm air to remove the water and moisture from between toes, would actually help millions and millions of people prevent athletes foot.  It could actually provide a much needed health benefit for millions of people who suffer from that occasionally, or even regularly.Towels are generally too thick to easily daub water and moisture out from between toes, and I SUSPECT…  I’m not the only one that finds this to be the case.  HOWEVER…  if I had a device similar to the Airblade that was on the floor, and could step on that each AM for a minute or two, the WARM air

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Stuart
Dyson Community Manager
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

Discover how we've re-engineered the Dyson Airwrap™ multi-styler attachmentsHAIR CARE

When we launched the Dyson Airwrap™ multi-styler in 2018, it revolutionised styling. Since then, we've refined our attachment technology, to improve usability, versatility and performance.One of our biggest achievements with these attachments is how effective and intuitive they are to use. This is a result of the optimised geometry and refined engineering inside them.With the Airwrap™ barrels, we focused on finding a way to achieve both directions of curl on one barrel, to give you optimal control and styling, in an easy-to-use way.The brush attachment has been re-engineered with Enhanced Coanda airflow. On the new design we've got these vanes which turn and guide the flow. This gives you precision Coanda airflow for controlled style and alignment.The Coanda smoothing dryer now has two modes. Firstly, it has the Drying mode. You can then switch into Smoothing mode. This uses the Coanda effect to sort the hair and reduce the flyaways*, giving you a nice, smooth finish.All of these attac

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kellym
Moderator
2 months ago
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hadenNew Member
asked in Ask the Community

Customer Service & Online Pricing

Has anyone else had issues with false advertising here? A few day ago we tried to purchase the Dyson Ball Animal 2 Total Clean (Blue) for $399.99 as advertised on this site and the shopping cart would not let us check out unless we paid $599.99!! After chatting for ½ hour with the virtual assistant, I was promised someone would get back to me but that never happened! I want to know if anyone else had this happen, as I intend to write the FTC about this.

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Stuart
Dyson Community Manager
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

How to: Book a repair with DysonTUTORIAL

Your Dyson machine is designed to give you many years of excellent performance.If your Dyson machine isn’t working properly, please first  visit our Troubleshooting page where we may be able to help you fix it, or where you can purchase replacement parts.If the Troubleshooting steps have not resolved the problem with your Dyson machine, we can arrange for a repair. Subject to your geographical location and the service offered locally, your Dyson machine will either be picked up from your home address by a courier service or you’ll be invited into a service centre. Your machine will then be repaired and returned to you.The repair includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed until the end of the machine guarantee, for 12 months, or until service support ends for your machine – whichever is soonest.To book a repair, continue through the Troubleshooting journey until you reach an on-screen prompt. This prompt will eithe

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Stuart
Dyson Community Manager
2 months ago
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louisehowe416New Member
asked in Ask the Community

How do I recycle my old Dyson?

Hi, I am researching my next Dyson vaccum purchase and wondering how to responsibly recycle or dispose of my old one. Does Dyson offer a service for this? Thanks

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Stuart
Dyson Community Manager
2 months ago
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rakeshRookie Member
posted in Ask the Community

Service by Dyson

I hope someone in the community can provide a solution as I have for the last 3 weeks trying to get them to service a brand new machine which is not working-Details are given below-There is no email id where one can contact them except wattsapp where they have standard replies regarding default and escalation.I am surprised to receive your wattsapp asking me to rate you for the service rendered in resolving a complaint.I have since 1st November, maybe earlier been requesting you to resolve a problem with your air purifier.This is brand new and has hardly been used as we were never here.I have had a no of exchanges and finally was put to an expert for resolving the problem. The expert finally came to the conclusion that the machine has to be picked up on 10th. November. The machine inspite of being in Dehradun is operating at speed no 10 showing that the air is poor quality, which it is not as the LG machine is showing 70 and less-I was explained that your machine follows WHO standards,

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2 months ago
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maclfamRookie Member
asked in Ask the Community

How can remove a vacuum from my 'MyDyson' account?

We had a DC25 vacuum that we used for years. For various reasons, we replaced with a cordless V10 and I have given the DC25 away. Is there a way to remove it from the MyDyson profile?(Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
2 months ago
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davidm3New Member
asked in Ask the Community

Lost/Missing Package

I recently ordered an item online and I received an email stating that it was delivered. I originally checked the secured mail room but I could not find it. I then walked around my apartment building to see if they left it outside, but still I could not find it. I spoke with management who stated they will keep an eye out for my package. My building is an apartment building with several other businesses below it. My apartment has a sign posted to notice all delivery drivers to place any packages in the "SECURED" mail room, as the front lobby is unsecured. My guess is that my package was either stolen orthe delivery driver dropped it off to the wrong location. I purchased this item as a gift for this weekend but looks like I won't be getting it on time. I then had to spend more money to buy another one in-store for a more secure purchase.I submitted a status check on the delivery but I did not receive any response yet. I just spent twice the amount for one item. I don't want to do a cha

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Stuart
Dyson Community Manager
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

12 Dyson styling tips for the festive seasonFESTIVE STYLING TIPS - HAIR CARE

From diagnosing your hair type, taming flyaway frustrations, through to maximising your look. We think we’ve found the best article for our community members this festive season and beyond.  Dyson Hair Care Engineers and Styling Ambassadors come together to offer advice for ending the year on a healthy hair high. Read through their styling secrets and learn how to keep hair healthy during the holiday season and into the New Year.Read the full article on our newsroom - 12 Dyson styling tips for the festive season.Do you have your own tip on securing that seasonal look? Share these in the comments below.  Related community articlesDyson Lead Stylist Amy Johnson’s top styles for seasonal celebrationsDyson Supersonic™ hair dryer - Styling guidesDyson Corrale™ straightener - Getting the look you wantDyson Airwrap™ multi-styler - Achieving your style 

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Stuart
Dyson Community Manager
2 months ago
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KibblebBronze Level Contributor
published in Ask the Community

Festive Decoration - IdeasSPOTLIGHTED POST

Hello everyone!My dear darling wife is Dyson mad!This year she’s planning on decorating the Dyson’s for Christmas! Tinsel wrapping on the cordless dock, a bauble between the purifier amp!We’d love to hear and see what others have done in previous years or are even planning this year! Kirby 🎄🎄🎄 (Converted to Featured Article)

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2 months ago
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GatisRookie Member
asked in Ask the Community

Dyson App - Showing as not available in my region

Unfortunately Dyson app isn’t available in Latvia. Error - App not available in your reagion. How to deal? Needed for dyson tp09.  (Edited by moderator – Tags added/Title amended) 

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K
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to maximise your cordless vacuums battery lifeTIPS - CORDLESS VACUUM

Whether you’re new to owning a Dyson Cordless vacuum cleaners or you’ve had one for a number of years, we’ve collated four of our top tips to help you optimise the runtime and lifespan of your vacuum's battery. Maximum power. Only when you need itWe recommend only using Max or Boost mode for short bursts of intensive cleaning. Using these modes more regularly can speed up the degradation of your battery.Stick to using Auto, Normal or Eco mode for everyday cleaning. Avoid use in extreme temperaturesVery hot or cold environments can speed up battery ageing. So, it's best to avoid cleaning the car in hot weather or leaving your vacuum in a cold porch or garage.Your machine won’t operate or charge if the ambient temperature is below 3°C (37°F). This is designed to protect the motor and the battery alike. Give it a restLet the battery run down to empty at least once a month to help prolong its life.If you have a spare battery, swap them out so they both have time to naturally discharge. Gen

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2 months ago
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karobertsonRookie Member
posted in Tips and tricks

Airwrap making my hair greasy

Hi all,I love my Dyson airwrap but I find that every time I use it my hair is extremely greasy and needs immediate wash.It doesn't happen when I use my normal hair dryer or leave it to dry naturally. I also tried changing shampoo/ conditioner but saw no impact.Please help! (Edited by moderator – Tags added) 

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K
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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2 months ago
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andyarbonNew Member
asked in Ask the Community

Dyson V7 Motorhead Sometimes Not Charging Properly

My title pretty much explains the issue. I have a Dyson V7 Motor Head, recently it started not holding charge but only sometimes. Sometimes it charges to full capacity and I get 20 to 30mins cleaning out of it as I have always done so I know the battery is still good. However, sometimes it seems to charge (takes just as long with lights on in the charger) but then claims to have run out of charge after less than 1min of use (stops running and blue light flashing). This seems to happen almost every-other time I go to use it, there is no one else in the house so I know no one else is using it, any idea what could cause this?

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2 months ago
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eurimeRookie Member
asked in Ask the Community

Contacting Dyson for repair - Mailing My Dyson

Hello,Are there any steps that are necessary to mail in a Dyson vacuum to a service center for repairs?Will it cost us money to mail it in or is there some label we can print to put on the package. Thank you (Edited by moderator – Tags added) 

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2 months ago
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KatrinaCNovice Member
asked in Ask the Community

New Airwrap Accessories

I ordered one of the new Airwrap Long Barrels on August 3rd and have still not received a tracking number.  Why is this taking so long?

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kellym
Moderator
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to help take control of pet allergiesTIPS - CLEANING

Experiencing allergic reactions to pets can be difficult to manage. Fortunately, there are several approaches to help improve your allergen exposure. With tips and specifically designed machines, reducing exposure to pet dander and particles can help you to reduce symptoms.Our experts have answered some of what we believe to be the most important questions, as well as providing information to help those that are struggling the most to understand the sources of pet allergens. These cover:What causes pet allergy symptoms? Which animals cause pet dander allergies? How to ease symptoms Socialise outdoors with pet owners Clear dander efficiently What if you’re an animal lover?Read the full article on our Newsroom by clicking on the ‘How to help take control of pet allergies’ link.

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Stuart
Dyson Community Manager
2 months ago
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CiaranKRookie Member
posted in Ask the Community

Very Bad Customer Service - 8 weeks waiting on a Part

Hi,How do you make a compliant? I have spent 8 weeks on WhatsApp and Phone calls.  Wrong replacement head sent out Then a Connection Piece sent out - Didn’t fit I have now been onto 3 different CSR, all promised the correct part will be sent out. Nothing has arrived Thanks

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2 months ago
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adf1729DyNew Member
asked in Ask the Community

Up-top tool - Accessories

I have a Dyson Small Ball Allergy corded upright vacuum cleaner.I want to buy the up-top tool ,https://www.dyson.co.uk/support/journey/tools/917646-01.Will the up-top tool fit my model? It is not clear (to me) from the pictures and descriptions whether it will lock into the end of the hose.

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K
2 months ago
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MartinkakRookie Member
asked in Ask the Community

My refurbished V11 stopped working after a year

I bought my V11 7/21 as refurbished. I registered it online right away. I have a small space and needed something powerful but small. It is not as powerful as my old Electrolux, but I like a space saver. I used it 10 min max three times a week. Battery is always full when returning to a charger. 4 months ago the vacuum started working by itself when I removed it from charger and stopped only when put back . Not responding to me pushing a switch. A month ago it died . Not charging, not working. The Dyson suggested sending me a new battery. A couple days later, I received an email saying: Thank you for registration your Dyson, your warranty expired 01/04/22. I registered my vacuum 7/21 . Got email about registration today, because I need help with not working item. Originally it says 2 years warranty. Anybody has a similar experience?

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Moderator
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community Newsletter – October 2022COMMUNITY NEWSLETTER

Welcome to October’s edition of our community newsletter.As with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all help! Keep up the great work. Let’s make a start…  Message AutomationAnother exciting feature comes to the Community this month, automation of our onboarding communications. We’ve now able to automate messages to our registered members at set intervals, after a 30-day and 90-day duration. These messages have a slightly different purpose for us, however. We’re focusing on engagement through highlighting some of our top trending areas and discussions. We believe bringing attention to these spaces will help when/if our members find themselves posting a question or responding to one.Keep a look out in your community inbox

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Stuart
Dyson Community Manager
2 months ago
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StepperRookie Member
asked in Ask the Community

Cordless - Battery immediately drop first digit on trigger pull

Is it common for a full charged battery, about six months old, to immediately drop the first digit on trigger pull? (Edited by moderator – Tags added)

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J
2 months ago
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