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379 Posts

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JtmetalkingNovice Member
posted in Ask the Community

Lack of communication via the contact centre. What to do next?

Contacted Customer Support on Sat 30th July. Agent took me through their process and connected to my phone to take video of the broken vacuum part. Told an engineer will contact me within 48hrs. Tuesday 1st Aug no engineer contact so contacted Customer Support. Different agent who couldn't find any evidence of my Sat call. Went through process again , more video of broken part. This agent gave me a call ref number and upto 48 hrs for engineer contact.Fri 4th no engineer contact, tried to call but phone message stated unavailable. I tried chat and spoke to agent, different again who found my call ref and apologised for lack of contact. This time he viewed my video and agreed problem looked like part failure so agreed to setup a return and repair at no cost. I received and email with repair ref number and the agent said DPD would collect today Wed 9th, DPD to confirm.Today Wed 9th nothing from DPD, phone lines still unavailable and chat not working. Tried to contact via Whatsapp, I sent

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Bronze Level Contributor
1 month ago
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Bronze Level Contributor
BobBronze Level Contributor
asked in Ask the Community

UK Helpline Unavailable 8/8/23 - Anyone know why?

This is more of a question to the Mod/CM rather than everyone else. I’ve tried calling the helpline a few times over the last 24 hours, to be met with a technical error and an automated messaging showing it is down.@Stuart any ideas when this will be back up and running? I much prefer talking to someone than using websites.  

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1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Help me Choose - Air Treatment Machine (Purifier)HELP ME CHOOSE

Need help choosing your next Air treatment machine?If you’re struggling or you’re just looking for inspirations for the next purchase, we can help!From singular room purification to open plan living spaces, air purifiers help improve indoor air quality and give you peace of mind that you’re breathing cleaner air at home. We know choosing the right one for your particular need can be challenging, that’s why our team have created a NEW dedicated journey to help make it even simpler. By completing a handful of questions, to better understand your needs, the ‘Help me Choose’ journey returns 3 criteria matching recommendations - these questions vary between ‘In-home activities’, ‘Type of belongings and Pets’, ‘Spaces to Purify’ and ‘Needs or Concerns’. All you’ll need to do is make a selection from those on-screen options. I’ve shared my own results below:   We’d love to hear if you’ve used this journey, and which recommendation you've chosen. Leave us a reply, letting us know below. If you

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Stuart
Dyson Community Manager
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Introducing the Dyson Supersonic™ hair dryer Flyaway smootherHAIR CARE

Great news! The latest attachment for the Dyson Supersonic™ hair dryer, the Flyaway smoother is now available to purchasing is the US. The Flyaway smoother has a rotating mechanism that allows for a multi-functional styling tool. With two styling modes in one attachment. To switch modes, simply rotate the end cap of the attachment until you hear an audible ‘click’ sound. Style modesSmoothing modeCoanda airflow attracts hair to the surface of the brush. Air is then propelled along the hair strands for a smooth, straighter style. Flyaway modeSwitch modes to focus the Coanda airflow and lift longer hairs to the front, hiding flyaways below.Use on dry hair for a shiny finish. Please note. The Flyaway smoother is part of the Dyson Supersonic™ hair dryer offering in certain countries. Please check your local Dyson website for the latest information. Want a simple routine to get started?We’ve got the perfect routine for those looking to use the attachment on wet hair.Rough dry to 70% with the

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Bronze Level Contributor
1 month ago
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MeebreRookie Member
asked in Ask the Community

Order Items Missing… No Answer from Dyson. Help!

I had a delivery today , 2 items are missing. I have tried whatsup, Facebook, phone and no help from Dyson. Iam so upset… how…DO I CONTACT DYSON?????

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1 month ago
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runnergirlNew Member
published in Ask the Community

Help Me Find the Right VacuumSPOTLIGHTED POST

Hello!! I need help choosing the right vacuum for my home. We are dramatically downsizing and I do not need a big heavy vacuum anymore! 1700 sq ft, all hardwood and tile, Australian Shepherd that sheds like crazy. No stairs. I need something that will be good for pet hair and DUST. 

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Bronze Level Contributor
1 month ago
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ExcoachNovice Member
posted in Ask the Community

Positive shout out to Dyson - Shopping experience

This is just a shout out to Dyson! 😁  It is so helpful for us (customers) that you- (Dyson) register our new tool once it is shipped. While I would register it myself- many customers might not or just forget as they are excited to start using their purchase; it is one less step that I need to do. In addition, it is helpful that you place our purchases under My Dyson so we can find all the data (SS number purchase date_ warranty expiration date) is one easy to find location. I like to enter my hair tools in our house inventory list (SSN is important) since they are an investment. Good to have all items cataloged in home inventory list. so….. thank you!!!🙌 

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Stuart
Dyson Community Manager
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Dyson Cordless vacuums: Maintenance PollCOMMUNITY POLL

With the second of our owners polls rolling out, we’re focusing on maintenance. More specifically, the maintenance of the filter(s) in our Cordless vacuum cleaners. Dyson cordless vacuum cleaners are designed to capture microscopic particles. Over time these particles can build up and reduce performance. By washing the filter(s) at least once a month, it helps to maintain optimal performance, the suction power of the vacuum and should prolong the filter life.With this in mind, we’d love to hear how often you truly maintain your filter(s) or even give the entire vacuum cleaner a thorough once over.I’ve included an ‘Other’ option and left the comments open - if you have anything outside of these options. please leave us a reply.

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K
Silver Level Contributor
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Help me Choose - Dyson Cordless VacuumHELP ME CHOOSE

Need help choosing your next Cordless vacuum cleaner?If you’re struggling or you’re just looking for inspirations for the next purchase, we can help!From whole-home cleans to tackling pet hair, we know choosing the right vacuum for your home can be a challenge. That’s why our team have created a dedicated journey to help make it even simpler. By completing a handful of questions, to better understand your needs, the ‘Help me Choose’ journey returns 3 criteria matching recommendations - these questions vary between ‘home type’, ‘purpose of cleaning’, ‘floor types’ and ‘Must have features’.All you’ll need to do is make a selection from those on-screen options. Here’s an example for the UK website below:  We’d love to hear if you’ve used this journey, and which recommendation you've chosen. Leave us a reply, letting us know below. If you’re still stuck and want to better understand Dyson technology, why not visit our ‘How to choose the right vacuum cleaner’ article on the Dyson Newsroom a

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J
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

The engineering story - Behind the Dyson Gen5 Hyperdymium™ motorCORDLESS

 The Dyson Gen5detect™ and Dyson Gen5outsize™ vacuums both feature our Gen5 Hyperdymium™ motor - Dyson's fastest, most power-dense motor yet.¹Our next generation cordless vacuum motor has been years in the making, built from engineers' pursuit to produce our most powerful suction yet.²Starting from scratch, engineers have developed a brand new motor that can produce our most powerful suction, spinning up to 135,000rpm, for your deepest whole-home clean.²¹Compared to the Dyson V15 Detect™ vacuum. ²Tested at the inlet to ASTM F558, dust-loaded. Most powerful refers to Dyson Gen5 series. Want to discover more?See how our technology works, and uncover the science and engineering that makes our machines different? Why not visit our Dyson engineering, explained playlist on the Dyson YouTube channel.

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Stuart
Dyson Community Manager
1 month ago
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skp300597New Member
posted in Ask the Community

Dyson delivery - UPS - Terrible experience. Pease help!

I am just baffled by the level of utter inefficiency and incompetence at Dyson. Where to begin: My order number is (Removed sensitive information). I received my UPS tracking number(Removed sensitive information) that showed delivered on the 06/26/23, but I never received my machine, so I call Dyson asking for assistance on 06/28/23. That was my first call and after that I called several times (in total 10 times) for the update on the same issues, still the issue is pending. In every call some new representative come and never able to give me any specific answers or able to resolve my concerns. They were all trying to just dodging calls. After my second call I asked for their supervisor, but they never transferred my calls to supervisors. In my 5th called they told me to call the UPS so I called the UPS and they issued the claim for the same and they approved the claim on 07/10/23 and still Dyson failed to refund me my money. (See the screenshot). Finally, after 7th call they transferr

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Teanna.Cannon
Community Moderator
1 month ago
S
Sarita RaiNew Member
asked in Ask the Community

Can I amend my orders shipping address or other information here on the Community?

Hi, I just odder the vacuum, I need to change my shopping address please 

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Stuart
Dyson Community Manager
1 month ago
S
siberianRookie Member
asked in Tips and tricks

Dyson Cordless - Cleaning dust bin / container. Is there an easier way?

We have a kennel of Siberian Huskies and though we have several Dyson corded vacuum cleaners many times for a quick clean it’s easier to get a cordless version. I had my eye on the V12 but the static electricity makes the dog hairs cling to the canister requiring me to be able disassemble the pod from the main body and use a compressor to clean it out. Can you entirely and easily separate the waste container from the main body to clean it? Thanks for your replies siberian (Moderation Edit - Tags Added/Title Updated)

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S
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

The engineering story - Behind the advanced Illumination technology in Dyson Gen5 vacuumsCORDLESS

 The Dyson Gen5detect™ and Dyson Gen5outsize™ vacuums both feature our latest illumination technology, which reveals twice the amount of invisible dust, when compared to the original Dyson Laser Slim Fluffy™ cleaner head.The Fluffy Optic™ cleaner head reveals the microscopic dust and dirt you can't normally see on hard floors, using an optically targeted blade of light refracted down to 20° and precisely 7.3mm above the floor. Engineered with a brighter illumination that reaches 300mm¹ - so you don't miss anything. Want to discover more?See how our technology works, and uncover the science and engineering that makes our machines different? Why not visit our Dyson engineering, explained playlist on the Dyson YouTube channel. 

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Stuart
Dyson Community Manager
1 month ago
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holdercliveNew Member
asked in Ask the Community

Huerist 360 100v Japanese unit bought online for use in the UK which is 240 volts

Hi  We purchased a Huerist 360 robot hoover via Ebay from Japan as the UK no longer had this model available, when it arrived the charger had a 2 pin japanese plug type charger..The information sticker states 100v - 230 on the charger which suggests it is universal.CAN ANYONE CONFIRM THIS PLEASE?I HAVE CONTACTED DYSON CUSTOMER SERVICE three times and had conflicting information offered! Yes you can and no you cannot?I do not want to blow the thing up due to this issue. 

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S
Bronze Level Contributor
1 month ago
H
hkhemkaRookie Member
posted in Ask the Community

Dyson Price Promise - Refund still PENDING!

I bought a Dyson V15 around end of last year from Dyson website. Shortly after, the price of the vacuum was reduced by $50 on their website. I called Dyson for a price match and was told they would issue me a refund for $50. It’s been 3 months since then and I’ve not gotten any refund yet. I’ve called Dyson multiple times in last 3 months and every time I’ve been told that the refund is on its way but no refund shows up in my bank acct. What a terrible customer service by Dyson. If anyone here can help, I would greatly appreciate. Dyson customer service line is useless.

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DavidTaylor
2 months ago
M
MrDJJonesNew Member
asked in Ask the Community

I will never buy a Dyson product again - refund is a joke

I see all the negative feedback from the community regarding a refund, I’m experiencing exactly the same ….and on principle will never buy a Sir Dyson product again.I’m sure Sir Dyson would be delighted to hear that the company name he has built up is in such poor hands.I’m looking forward to a personal call back from Sir Dyson to apologies and thank me for flagging this

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2 months ago
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PaulybhoyNew Member
asked in Tips and tricks

DC07 intermittent problem..Cleaned and new air filter kit ordered..Has anyone changed the motor on on of these?

My original Dyson DC04 recently packed up after 20 or so years,purchased a 2nd hand DC07 root cyclone,that seemed to work fine,but after paying for it,and its 1st real test run,cuts out after about 40 seconds

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Audra
Community Moderator
2 months ago
R
RebeccaENovice Member
posted in Ask the Community

Issus with getting my Dyson collected for a refund - Suggests on next steps?

I bought an airwrap on 26th May, requested return on 28th May.  It is now 10th July and I have received boxes to pack it in that have never been collected.  I have been promised Freepost labels that have never been sent.  I am at a loss and can only assume that Dyson is facing  bankruptcy and holding onto my funds.  I’ve emailed the directors and received no response.  The boxes I’ve received to return the Airwrap are large enough for me to sit in holding the small Airwrap.  This is a nightmare - what do you advise?

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K
Silver Level Contributor
2 months ago
N
notacyborgRookie Member
posted in Ask the Community

Item lost in Shipping - Never buying Dyson ever again. Customer Service is no help

Last Sunday (July 9th) I purchased a Dyson V15 Absolute direct from the dyson.com website.  I thought I was getting a pretty good deal despite spending so much on a vacuum cleaner.  Anyway, I received my UPS tracking number that showed delivery on the 14th, but then it was moved to July 13th.  This usually happens since I live in a large city and we get deliveries from the major hub areas relatively quickly.  In fact, the shipment made it to Houston on the 12th fully ready to make it my way the next day.  But that’s the last movement its seen.  It missed the delivery day (Thursday), it missed the original delivery target (Friday), and it’s gone through the weekend with zero movement.  So yesterday I call Dyson asking for assistance.  They tell me they can’t contact the shipper (UPS), and that I would have to.  Doesn’t make sense since when I called UPS they said that the shipper has this locked so no changes can be made.  Whatever, at this point I would rather get a reorder started.  S

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N
2 months ago
J
JCPNovice Member
posted in Ask the Community

New product suggestion - Lighted Head Piece

Dyson says it is relentlessly engineered so i would like them to have an upgrade spare part that would either attach to  or replace the head of the vac that had a light on it. My Kirby vacs always had a light on them that would really show the floor when it was in shadow from overhead or window lighting, even my old Hoover had a lilght. I challenge the engineers at Dyson to come up with an affordable, durable , upgrade or option to take away this defect in optimal performance to an otherwise exceptional product.

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2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson reveals the most neglected spots during a deep cleanTIPS - CLEANING

Did you know that 44% of people in the UK don't clean their mattresses? And there are other places many of us forget too - skirting boards anyone? Following the publication of Dyson's first Global Dust Study, we reveal the most neglected household cleaning spots along with some top tips for a deep clean by Dennis Mathews, Dyson Research Scientist in Microbiology.Dyson’s first Global Dust Study reveals that one in three people clean only when they spot visible dust on their floors. However, fine dust is invisible to the naked eye and collects in most places in the home - areas we don’t even think about cleaning. While dust is seemingly innocuous, in reality, it's a complex matrix of organic matter, that includes dead skin cells, hair, dust mites, dust mite faeces, bacteria, mould, small insects and other fibres and particles. Many of these components can trigger allergies and impact our well-being. In this article we highlight the 10 top places most people forget to clean around the hom

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Stuart
Dyson Community Manager
2 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Vacuum cleaner: Our Summer cleaning checklistSUMMER CLEANING

See Dyson's checklist for cleaning common areas of the home this Summer.From cleaning the bedroom, staircase and living area, we’re making it even easier to get started whilst using a Dyson vacuum cleaner and accessories. Here’s Dyson’s step-by-step guide to cleaning common, high-traffic areas of the household, including tips on removing household dust and cleaning different floor types. How to: Remove household dust How to: Clean your staircase How to: Clean your hallway How to: Clean your living room How to: Clean carpets, remove stains and which accessories to use How to: Clean hardwood floors, remove stains and which accessories to useUnsure on which accessory to use? check out our ‘Understanding the tools and accessories’ articles on the links below: Dyson Cordless vacuums: Understanding the tools and accessories Dyson Corded vacuums: Understanding the tools and accessories If you’d like to share your own tips on summer cleaning, leave us a reply in the comment box below.

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2 months ago
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LizanneNovice Member
asked in Ask the Community

My response to a post hasn't appeared yet. Any ideas? (Solved)

I responded earlier to a post entitled ‘Dreadful customer service when trying to get replacement part’, explaining that I too have experienced similar problems with the vacuum part in question. However, my post has not appeared nor has there been any communication from this site.Can anyone advise please?Lizanne (Moderation Edit - Title Amended)

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2 months ago
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AimeeloveNew Member
asked in Ask the Community

Dyson Unable to Locate Order - Any Suggestions?

Placed order on 7/6/23 scheduled a delivery for 7/13/23. At this time the order still says placed. Upon requesting an update, a customer service rep told me my order number is invalid. Then I was told it was canceled. However, I have been charged and no one is able to help me. This has come off my available credit and customer service told me to just reorder. I cannot until the order is canceled. It’s still showing in a placed status. How does this happen and no one knows how to fix it? This is my first purchase and it has been a disaster. 

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Teanna.Cannon
Community Moderator
2 months ago
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