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grioRookie Member

asked in Ask the Community

Dyson V12 Detect Slim Total Clean or V15 Detect Absolute ?

Hello,I have a 130 square meter house (1399 square foot). It has 3 bedrooms and all floors are hardwood with no carpets.I also have 7 persian cats 😊In your opinion: will the Dyson V12 Detect Slim Total Clean capable of handling such a load or is it better a V15 Detect Absolute ?Thanks for your help !

2771

1 year ago

imcarjaNew Member

asked in Ask the Community

V15 Detect Absolute accesories for the Gen5 Detect?

Hi, are these accesories compatible with the Dyson Gen5 Detect? Thanks!!! https://www.dyson.es/support/journey/tools/972203-01

441

1 year ago

GerryNew Member

asked in Ask the Community

How can I remove the Dyson Omni-glide cordless vacuum wall docking station?

I cannot remove the back plate on my wall mounted docking station for the Omni-glide vacuum cleaner that I have just bought. It came with the back place already attached to the dock.What’s the solution?(Moderation edit - title updated)

5175

1 year ago

bmesssNew Member

asked in Ask the Community

Support for Dyson Purifier Hot+Cool Formaldehyde

Hi, I just bought the Dyson Purifier Hot+Cool Formaldehyde, I thought there was an option to have the purifier on without the hot or cold options but I can’t seem to find it. I’ve tired to call but the wait time is 75 minutes.

451

1 year ago

besi112Novice Member

asked in Ask the Community

How to bulk order Dyson refurbished haircare and floorcare machines

hi guys im interested to order 2o airwraps with attachments and 20 vacuum cleaners v11 but it is very hard to ask someone or to find a way to order it . the products must be refurbished and also would like to know the pricelist for other dyson products. i tried many times on the web and very hard to find a way hope that anyone will help me here thank u.

1463

1 year ago

KipperkidNovice Member

asked in Ask the Community

where is the battery I ordered?

I ordered a battery 6 weeks ago, and it has still not yet arrived. I tried the dyson phone and chat several times over last couple of weeks but gave up after being held in queue for 40-50 mins or ghosted on the chat. On one occasion I got someone rude on the phone who told me he couldn’t help and then ended the call. I actually managed to connect with a dyson chat person who said they were ‘looking into it’ and their ‘team’ would investigate and email me within 2 days. That was over a week ago, but so far no message. I am exasperated. Can anyone out there shed some light on this please? Is it possible to find out where a missing order is? I just want the battery.

372

1 year ago

TheMadLadNew Member

asked in Ask the Community

Ribbon cable on the dyson solarcycle folded incorrectly

My ribbon cable folded incorrectly and I cannot extend the lamp if it is fully folded (became shorter).

371

1 year ago

YumingNew Member

asked in Ask the Community

My Dyson V11 cordless vacuum machine suddenly stopped working, only makes squeeze sounds but nothing moves.

I cleaned the head, the filter, but still nothing moves, and the machine only makes the squeeze sounds. Please help. Thanks

371

1 year ago

gardenmistsNew Member

asked in Ask the Community

Dyson Ball Animal 2 - Support needed

My animal 2 runs when turned on then stops the brush roller after about 1 foot. I thoroughly cleaned filters and the brush roller. (took the brush roller completely apart to clean ).I took it to a shop today and they thought it might be wiring or the push buttons. So I left it to be examined .I received a call say it was a damaged circuit board which would be very hard to replace as the part was not available. So it wasn’t worth it and should be trashed. Also that it was a company design flaw.Help please! It is only 2 years old and has been used properly and well cared for. :(

511

1 year ago

Alexandra.g.cRookie Member

asked in Ask the Community

Is anyone else experiencing terribleissues with customer service UK?

Hi all, can anyone advise me on how to reach customer services? I have never experienced such appalling customer service with any other company? I have been advised countless times, both over Facebook messager and on the phone (after being on hold for long times) that someone will be in contact to sort out a refund, yet this never happens. My Dyson corrale battery died for some unknown reason and I purchased a refurbished pair of straighteners (advised that they are 100% and will work like new after about 10 calls to Dyson as they seemed to struggle to process this order - despite taking the money from my bank account). After one week the new straighteners completely died and I have not been able to get in touch with anyone to sort this. After holding on the phone for the guts of an hour last week I was advised that I was being put on hold and someone would help, followed by the customer service representative hanging up. No one called back and I haven’t heard anything since. I also s

11514

1 year ago

ytpNew Member

asked in Ask the Community

How to troubleshoot a Dyson V8 cordless vacuum making a pulsing noise

Please someone HELP. Vacuum is doing the pulsing only when attachment is attached on MAX. Works fine without attachment and works with attachment on regular setting. any ideas of what this could be?

14361

1 year ago

Toast74New Member

asked in Ask the Community

How to make a customer service complaint - V15 Detect Absolute

I have a V15 Detect Absolute still under guarantee.Currently it has a fault and requires replacement parts.I tried contacting Dyson via WhatsApp, didn’t work, then tried live chat but the trouble shooting bot just sent me in circles and no help.I called support and spoke to someone who was excellent, however their hands were tied due to a Dyson support system that doesn’t work.Simply I need a replacement part (main body) which is currently not in stock, they can’t back order it, they tried setting up notifications for me via their system and via online, doesn’t work. I tried via MyDyson, again doesn’t work.They could only suggest to call in/check in daily to see if part is available.Dyson is supposed to be a premium company, but the customer service is more like a dodgy back street dealer, hard to find and even if you do, you get sent around in circles with no resolution.I would like to make a complaint but Dyson seem to have made it as difficult as possible do that as well.Any assista

1241

1 year ago

Dking548Rookie Member

asked in Ask the Community

dc50 roller head

I have just repaired the pipes on my dc50 multi floor I have also replaced the roller head switch it on and have no rotation on the brush and now cannot remove it from the housing. Any ideas? I’m assuming it’s done for/seesed up?

1022

1 year ago

Wendy DaviesNew Member

asked in Ask the Community

Dyson customer support

Is there any way of contacting support other than the chat option or being held in a queue for ages please? Any email addresses out there?

2691

1 year ago

njkinghornNovice Member

asked in Ask the Community

Omni-glide attachment versions

Hi all, New Dyson Omni-glide owner and first time poster. I’m wondering if anyone can explain why there are multiple versions of the same attachments with different model numbers and prices on the spares page here Dyson Omni-glide™ vacuum parts | Dyson For example, there is a Light Pipe Crevice Part No. 971434-05 for £35.00 and a Light pipe crevice tool Part No. 965247-01 for £45.00. I do want this and the Worktop tool so can anyone advise which version to get? Also, what are people’s thoughts on the Omni-glide. I’m excited for mine to arrive but am wondering if there are any new/first-time user tips & tricks to be aware of? Many thanks, Nick

3304

1 year ago

kpbNew Member

asked in Ask the Community

Bought V11 yesterday but no complimentary floor stand came with it. Arriving separately?

I bought a V11 direct from Dyson last night and the vacuum was delivered very fast this morning. However, despite claiming it came with a complimentary floor stand, it wasn’t delivered with the vacuum. Will this arrive separately?I wanted to ask Dyson direct but I wasn’t prepared to stay on the line for 85 minutes to speak to someone this evening (estimated wait time) and the Digital Assistant doesn’t work at the moment on either the website or the My Dyson app so live chat isn’t an option.Great start Dyson.

501

1 year ago

ylee1212Rookie Member

asked in Ask the Community

Sore Throat Since Using Dyson Purifier PH04 - Seeking Advice

Hello Dyson Community,I recently purchased a Dyson Purifier Humidify + Cool™ PH04 and have been using it in my master bedroom for the past three days. However, I've started waking up with a sore throat since I began using it. I'm wondering if anyone else has experienced similar issues?A few details:The purifier is placed in my master bedroom. I haven't noticed any reduction in the water level for the humidifier part. I am not sure if it is related. I'm puzzled and a bit concerned, as it seems counterintuitive to develop sore throats after starting to use a purifier intended to improve air quality. Has anyone else faced this issue? Any insights or suggestions would be greatly appreciated. I saw some posts regarding this issue here, but I did not see an exact solution to the problem.Thank you!

2911

1 year ago

PEMNew Member

asked in Ask the Community

Paid but Never Received my order

I am wondering if this has happened to anyone else out there. I ordered two dyson hair drying machines plus accessories for gifts to my daughters. The email confirmation said all shipped and the box arrived a few days later. Inside the box was everything I ordered except the second $400 machine. I called them immediately and they said they would send out a new machine in 7-10 days and I would get a confirmation email. I call back in seven days as I received no email or product. I was told that they meant 7-10 business days. Eventually I get an email a few days later stating they are mailing a new machine to exchange with the one I received then a second email stating they have sent a new machine but there was no tracking number. I call again and wait again for an agent to tell me that no machine is on the way as UPS is conducting an investigation which they have already closed and they were unable to contact me (never received any contact from them). Now I am to contact UPS an

2461

1 year ago

traypollNew Member

asked in Ask the Community

Getting a new battery whilst cordless vacuum cleaner is still under guarantee

I have a cordless V7 that is under guaruntee until 26th November. The battery seems to need replacing - a conclusion I’ve come to after following all the trouble shooting procedures and then online chat. The online assistant told me last week it would get back to me about a new battery and so far heard nothing. If my machine is still under warranty, how do I go about getting replacement parts confirmed? I’ve tried phoning the help centre but have been told my wait time is 103 minutes! I don’t want my guarantee to expire before this has been resolved.

481

1 year ago

Diarmaid Thompson1Novice Member

asked in Ask the Community

Dyson Big Ball vacuum wand storage query

We just bought a new vacuum big ball and I've already noticed that the holder for the long extension section is not strong enough to keep it position. When finished using the machine, as this is not able to keep it in position it means the long extension arm is falling off and lying on the ground. Surly there has to be a stronger anchor point for holding it ?(Moderation edit - sensitive data removed)

115

1 year ago

JimfNew Member

asked in Ask the Community

Dyson Support Ireland - Feedback on Positive Experience

HI I recently had a problem with my Dyson V8 and so I tried to purchase a new head for the machine. Unfortunately Dyson did not have this item in stock and it seems it was not to be in stock again. I was frustrated with the support as it seemed to be slow, however I got in touch with support, a support agent named Harry first and then Tracey from UKresolutions. Tracey was the most helpful and efficient customer support person I have ever come across, considering I ran a computer business for almost 25 years and dealing with many suppliers and their level of support, none compared to Tracey. When my faith was diminishing with Dyson, I have to say its fully restored with my issues resolved in full. A company a huge as Dyson you would expect good service and I have to say they completely live up to the expectations. Finally I would like to say thanks to Tracey from customer services of UKresolutions and to Dyson for for leading the way in customer service. RegardsJim Foran

191

1 year ago

JillReyRookie Member

asked in Ask the Community

Dyson Ball upright vacuum range specification differences

I am a little confused! The Dyson ball animal Original on the Dyson site shows a weight of 7.4 kg. The Dyson ball Animal weight show is 5.6kg. The Original is also £50 cheaper. However I can’t see any difference between them.Can someone kindly clarify?Thanks

1521

1 year ago

JohnnyhooverNew Member

asked in Ask the Community

Dyson TriggerPro DC58 Compatible Cleaner Head

Hi, I have a Dyson V6 Trigger Pro(DC58). Its a good few years old but still working perfectly. This unit only comes with hand accessories and not the long cleaning head. When I search accessories on the website it does not give the option for a long cleaner head. Does anyone know if I can use a long cleaning head with this unit and if so which item is compatible? Thanks in advance. Regards, Johnny

331

1 year ago

jspr280New Member

asked in Ask the Community

Dyson Dreadful Customer Services (UK)

I'm at my wits end with Dyson customer services. I've been trying to resolve an issue with a ‘clean filter’ message appearing on my Dyson v15 that I only received a week ago. I've been put on hold for half an hour and then hung up on. I've been told they'd call back in ‘20 minutes’ and they never call back.They've told me they've escalated the issue to ‘seniors’ and I should wait 48-72 hours. But I never hear anything. Last time I called they said my issue got escalated to the wrong place so I need to wait another 72 hours. How on earth do I get help with this issue? Every time I call I'm given a different excuse.I really didn't expect this from Dyson. So disappointed.

511

1 year ago

NazokatRookie Member

asked in Ask the Community

Exchange by waranty

Hello , I bought Dyson airwrap styler in blue blush color on Ulta beauty in September 15 , 2023 .After a using less than moth it turned off while I was using and start red flashing, I decided it is overheated and left for 3-4 hours then I tried use again but didn’t work. Then I cleaned the filter but it didn’t work either.I contacted with costumer service by chatting and they give me the instructions but didn’t work again.costumer services said “we can only exchange your Dyson airwrap” , I said “okay” and then they created return label for me . I got return label and instructions with ID number for exchange. I sent my Dyson Airwrap next day by ups. It was delivered on October 20 , 2023 and they received that. Today November 1 2023 I am waiting my New Dyson airwrap a 12 days but they are not sending me my new one. I contacted with costumer service more than 10 times and they are all ways saying me in 24-48 hour it will be sent and you will get tracking number , but I did not get that. N

12262

1 year ago

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