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1322 Posts
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Suze1New Member
asked in Ask the Community
Bin inlet flap

The red bin inlet flap of my V7 has come off completely.  I cannot see how to reattach it.  The machine seems to be working OK.  Does it matter?  It must be there for some reason.

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Jack
Dyson Community Manager
1 year ago
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catcheunNovice Member
asked in Ask the Community
New Dyson Filter for air purifier

Hi I am not sure if anyone noticed the difference. I miss the two parts Dyson air purifier filters. The new filter just don’t do as good of a job I find. The pallets active Carbon works better in my experience. It does nothing to to VOC. ( as compare to my winix).It kinda frustrating. I needed a activate carbon filter in pallets, but they no longer carry them. Does anyone has successfully remove VOC other than letting fresh air in?   

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Jack
Dyson Community Manager
1 year ago
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MorrisseyRookie Member
asked in Ask the Community
Which of the Dyson V8 cordless vacuum's cleaner heads is best for the floor surfaces in my home?

hi…im a new user, can anyone tell me which brush head is fine for hard floors and which one for carpets/rugs…many thanks 😀(Moderation edit - title updated)

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1 year ago
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BeeRookie Member
asked in Ask the Community
How to contact Dyson with complaint

I want to purchase a new screw in battery for a V11 vacuum.  The Dyson webpage states it is out of stock and so enter an email address and will be advised when the item is available. However I do get n email stating its back in stock but the link does not work. I then use the web browser version and get to the correct page - the item is ‘Out of Stock’ .   How can I email Dyson to complain?

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K
1 year ago
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Poppet6Rookie Member
asked in Ask the Community
Gen5 hoover replacement Filter

I need to buy a replacement filter for my Gen5 Detect Hoover. On the Dyson site it continuously says out of stock for months, I press to keep me updated but can never get hold of one when they come back in stock.Does anyone know where I can purchase from? 

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
How do I troubleshoot an issue with my Dyson?TROUBLESHOOTING

Encountered a problem with your Dyson product? Don't worry! Dyson have several ways in which you can diagnose problems with your Dyson product at home or whilst on the move, without the need of contacting Dyson directly - this is by following specific ‘Troubleshooting’ diagnostics and general maintenance advice from across our support channel(s).Further advice can be found through the below resources.Dyson’s online Support Dyson official YouTube channel  The machine User manual Online SupportDyson’s online support enables users to not only troubleshooting potential issues with their product(s), but offers a host of useful content, such as the steps needed to wash or replace the filter(s), check for blockages and understand diagnostic lights.These steps are hosted in the ‘Guides and helpful tips’ section on the product page. Start by clicking the Guides and manuals link, selecting your product from the options available and navigate through to the ‘Guides’ page, selecting ‘Troubleshooti

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1 year ago
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GodwinNovice Member
asked in Ask the Community
How can I get help returning a machine?

Hi,I am experiencing this kind of frustration with return for the first time. I made 2 attempts to fill the return form and waiting beyond 48 hours each time for the response. There is no customer service or any kind of help from the company. I have no clue as how to return this. By reading others experiences in the internet, I really doubt that I will be able to return this and get the refund. If I don’t get any response in next two days, I’m planning to go to customer grievances forum. If I’m missing anything here regarding the return policy, please advise.thank you (Moderation edit - title updated)

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1 year ago
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WallaceRookie Member
asked in Ask the Community
new v15 absolute detect - dust collecting in top half when bin not full. no blockage - any ideas?

I have had my new Dyson less than a month and the dust sticks to inside of top half of the bin despite the bin not being full. I have a already checked for blockages following the video guide on a previous post and there definitely aren't any blockages. Sorry for the photos not being clear - this was just before last emptying. It's happening constantly now. Actually emptying is a pain as I end up having to put my hand in and pull out dust that's trapped between the two parts.  

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K
1 year ago
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GraceyrobertsNew Member
asked in Ask the Community
Order status - not shipped after a month

I ordered a large round brush attachment for the airwrap on November 6th and I still have no shipping confirmation. I've tried to communicate with the chat agents who have no help to offer and no one answers the phone helpline.Can someone on the forum please assist with how I either get a refund or the product ordered? I've had absolutely no communication and can't even seem to get my money back… 

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1 year ago
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Rox_lee18Rookie Member
asked in Ask the Community
Refund - 34 days and still no progress

Why I feel like it is so hard to get money back from Dyson when it was so easy when Dyson takes my money from my bank on my order. My return item had been delivered since November 3rd, 2023. Until now I still haven’t received my refund back. I have been reaching out so many times to all the assistances online already and still see no results to this. And now they tell me that the return department tells them that my return has faced with issue and asked me to send them email with my purchases receipt. I ordered online and even provided my order number and they still can’t figure out how to refund me back. I really need my money back ASAP. PLEASE HELP WITH THIS ISSUE!!!!!!

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1 year ago
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PU13Rookie Member
asked in Ask the Community
Best heater for a large room

There are so many Dyson heaters which all look the same I was wondering if someone cpukd please tell me what the best heater is to heat a large room (35m2)?Not bothered by the filter aspects just the most effective heater.Thanks 

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1 year ago
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EojinNew Member
asked in Ask the Community
refund

Hi I’m trying to get refund Airwrap now. I just got it last week and looks like the free gift is still on the way. Should I wait the free gift and packing together or send back airwrap first?

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1 year ago
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KeaneRookie Member
asked in Ask the Community
Do I need a new battery for my Dyson V6 vacuum?

Dyson V6 Cordless Vacuum After being on charge overnight, it only lasts about 8 seconds on MAX.Then putting it on charge, the charging light stays lit for about 30 minutes, then goes out.I just wanted to check that I need to replace the battery, or whether it might be another issue.Thanks

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K
1 year ago
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jordanparkNew Member
asked in Ask the Community
Dyson v15 Detect Absolute - set-up

I have the same question as someone else on here 4 months ago. I am having trouble setting up the arm on my v15 because the clear plastic attachment doesn’t match the instructions provided.  see their original post  

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1 year ago
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IvanaFRookie Member
asked in Ask the Community
Seeking Assistance in Identifying a Counterfeit Dyson Airwrap

I'm reaching out for assistance regarding a Dyson product I recently purchased on eBay. The seller advertised it as a new and genuine Dyson Airwrap, and the price seemed reasonable, almost similar to what it would cost at an official Dyson store. My purchase was primarily for use in Latin America, where the electrical standard is 220v, and the seller assured me that the product met this specification.However, upon receiving the Airwrap, it became apparent to me that it was not authentic. Having previously owned a Dyson Airwrap in North America, I could easily spot the discrepancies. To proceed with a refund from eBay, they require confirmation from a Dyson representative that the product is indeed counterfeit. I am prepared to provide detailed photos and a thorough explanation of my observations, but I need the official opinion of a Dyson expert to validate my claim.Unfortunately, I am unable to visit a physical Dyson store for verification as there are none in my country. Additionally

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1 year ago
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leszekmlNovice Member
asked in Ask the Community
V12 motorized tool holder

Hello,    Is there any accessories holder (original or aftermarket) for motorized attachment for V12?Thank you 

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1 year ago
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SimonPNovice Member
asked in Ask the Community
Batteries

A few days ago the original battery in my DC59 cordless vacuum died...after at least six or seven years of use, usually most days.I replaced the battery with a new one (Dyson) which I’d bought well over a year ago, maybe longer. The problem I’ve encountered is that the new battery only lasted for about five sessions before it died.My question is...has the new battery died so quickly because I’d kept it as the replacement for such a long time?

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1 year ago
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Adeline710New Member
asked in Ask the Community
Exchange of Dyson Ball Animal

I called nearly 2 weeks ago about my Dyson not working, and was told they were arranging an exchange. The courier would contact me and it would take about 2-3 working days. After 4 days I called again. The handler set up the exchange again, and again it would be a few days. Yet again I had a confirmation email that was blank for the pick-up address, so I called back to check it was ok. This time I was told there shouldn’t have been another exchange set up, and timescales were taking longer. As I say, it’s nearly 2 weeks (12 days) - it’s a long time without a hoover when you have a welsh collie. The wait time is 40 minutes on the phone, so I’m hoping someone can shed some light on what’s going on. Order number for one of the exchanges is 1505300818

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1 year ago
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ksmilzesNew Member
asked in Ask the Community
No tracking number provided. What to do next?

I currently and wondering if there is an issue with Afterpay and Dyson because I have been waiting on a tracking number since Sept 17th 2023 when I made the order and have already made a payment with Afterpay but still no tracking number I am in contact via email with costumer service but they are asking for a number I never received so where is my money going is I haven't received a number.

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K
1 year ago
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GofthegreenNew Member
asked in Ask the Community
dyson pure hot and cool

My brand new Dyson pre hot and cool, makes an annoying whirring sound when switched on. The moe powerful the speed of the fan is, the louder the noise.i have tried unplugging it from wall, but this has not resolved the issue.also the model is not on the Dyson app, so no remedies can be found there.  Why isnt it on the App ? 

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1 year ago
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uyanga308New Member
asked in Ask the Community
Dyson Purifier Humidify & Cool Formaldehyde PH04 humidifier not working after deep clean cycle

Hi all, so I bought my dyson in may and just 2 weeks ago i did the deep clean cycle, after that its no longer working with a triangle alert sign on the screen with not turning off. I have tried every troubleshooting tips and trick with no luck. Before the deep cycle, the screen only showed green horizontal line and i thought it was in sleep mode so it didint show the full display but i guess i was wrong. The screen was malfunctioning too.  As i dont have a dyson store in my country, and i biught from another country, i would like to fix it and use it. Please help!!!

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1 year ago
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jgrovesNew Member
asked in Ask the Community
V11 Animal Detect

My friend has a cordless Dyson with detect. I absolutely love it so I wanted to get one just like it. I took a picture of her serial number/model info so I could look up what kind she had. According to the serial number it’s a V11 Animal- however it definitely has detect on it and looks more like the V15. Did they make a V11 Animal with detection on it? Is there an option to add that attachment? 

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Jack
Dyson Community Manager
1 year ago
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RadhikaNew Member
asked in Ask the Community
Why is my Dyson V8 vacuum making a pulsing noise?

Dyson V8 is pulsating when inserting the rear filter(Moderation edit - title updated)

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Jack
Dyson Community Manager
1 year ago
A
Anonymous
asked in Ask the Community
MyDyson website issues - Unable to view registered products.

Hi all,Past few weeks when I try and log in I get error message. But when I select My Dyson from the drop down menu it takes me to the home page of My Dyson. But when I select your registered machines it a blank page. I have multiple machines registered. Account is maybe 10 years old. Customer service couldn't give me an answer but they could see the machines on their systems. Any ideas? Have tried different devices, incognito mode and cleared cookies and cache. 

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1 year ago
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inara yechshanovaNew Member
asked in Ask the Community
How can I get help with a delivery issue?

 Hi, can you please help me, I don’t know where to write or call anymore, I can’t find help. I’ve been trying to get help from Dyson for over a month, but they promise me and never call me back, this is very unfair.My Order No. 1504831461I had ordered a dyson straightener through klarna, was told that my package was delivered although I didn't receive it and there was no photo evidence from DPD. I'm now forced to continue paying for the straightener that I've never received. I've been contacting dyson and dpd for over a month now and no progress or help was provided. Very dissatisfied and disappointed.(Moderation edit - title updated)

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Jack
Dyson Community Manager
1 year ago
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