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bistre_New Member

posted in Ask the Community

Dyson Purifier Cool™ Air Purifier (TP07) smell sour

I've been using the Dyson Purifier Cool™ Air Purifier (TP07) for two years and have been replacing the filter annually. Recently, though, I’ve noticed a sour smell coming from the air. I’ve tried brushing off the dust from both the replaceable filter and the catalytic filter, but the smell persists.After running a few tests, I believe the filter might be the source of the odor:With both filters (catalytic and replaceable) in place - there's a sour smell. When I remove the replaceable filter, leaving only the catalytic filter - smell is less noticeable. With both filters removed - there's no smell at all.I've looked for solutions online and it seems this is a common issue for many others. Unfortunately, Dyson staff have been unable to resolve it.Removing both filters might actually defeats the purpose of filter and it becomes a fan instead.If anyone knows how to fix this, please share your advice!

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25 days ago

Michael890New Member

asked in Ask the Community

How to start a complaint

Hey, I ordered a Gen 5 cordless vacuum on the 21st of November and scheduled a delivery for the 22nd. On the 22nd I received an email stating my order was delayed, later received a shipping notification that evening. It’s now the 24th and my tracking from DPD hasn’t updated from the 22nd where it’s “on the way to my local depot”. DPD won’t speak to me and the agent on live chat was unhelpful and couldn’t care less. I specifically asked for delivery on the 22nd as it was my day off, but I’m worried DPD will attempt delivery while I’m not in and leave a high valued item on my doorstep for it to be stolen. How do I start an official complaint about this as there seems to be no information on the website about this. At this point I’d rather cancel the order and buy it at a local store.

150

26 days ago

DMakNew Member

posted in Ask the Community

v12 Detect Slim failed in 12 months

My v12 Detect Slim started showing "airway blocked" a couple of months ago and start cutting off the power automatically. Checked everywhere on potential blockage, and cleaned the filter but the problem persisted. Called "Dyson Expert" and they suggested to replace my filter but have no stock. The earliest date they can come to collect the vacuum cleaner is more than 2 weeks away. And they can't even commit when they can have it fixed / replaced. I can see similar topics showing in Dyson Community. Can't Dyson tell there's a problem with their products?

250

26 days ago

grebmegNew Member

asked in Ask the Community

Change the color for a recently ordered item

Hi there, I need help with the following situation, which seems like it should be simple to resolve, but from the messages in the live chat, it appears to be impossible — something that sounds ridiculous. The situation: About an hour ago, I accidentally ordered the Dyson Purifier Hot+Cool™ Formaldehyde purifying fan heater in the wrong color (Nickel/Gold) when I intended to order White/Gold. However, I was told that I now have to wait for the delivery and only then can I return it. Why can’t I simply request a color update for the order? I realised that I ordered the wrong color right after purchasing. The item has clearly not been processed yet, and making this change would simplify everything for both the buyer and the seller.

27 days ago

brendazaffariNew Member

posted in Tips and tricks

Don’t waste your hard earned money on a Hair Dryer

This company is ridiculous. My hair dryer stopped working right after the warranty expired (how convenient). I had to drive 1h30min to their closest repair facility. Only to hear that the motor is bad. And they don’t have the equipment to fix it, but they will have the equipment some time next year (!!!). And it will cost me 200 dollars. But the repair person offered the “great deal” of 30% discount in a new hair dryer. (Just so it stops working after two years again).The truth is that I am very disappointed that a company this big is not concerned about the quality of the products they put out there. I work hard for my money to buy quality products and now I have a 500 dollar piece of scrap. Anybody else going through the same issue? I heard this is happening to many people, so they clearly have a defective product on the market and they have to be held accountable. Definitely getting customer rights agencies involved. Please reach out to me if you have the same issue.

270

27 days ago

marcmsh123New Member

asked in Ask the Community

vacuum and hair dryer and fan

Just wanted to inform your company that they build and sell very subpar products, My family has spent many dollars on your products because we thought they would be considered very high quality as the prices are so SO HIGH on all of your products, we have purchased a vacuum cleaner that did not last a year and a half, a hair dryer that my daughter bought that was destroyed in the NC flood FROM HURRICANE HELENE in SEPT of 2024 and also a bladeless fan, ALL THREE products have failed in less than a year and a half, we spent 300.00 on the vacuum and the hair dryer was around the same price and I actually forgot the price of the fan , it was a xmas gift, WE contacted your company which resulted in ZERO compassion and liability for these 3 failed products, WE are not asking for one penny from your so called company, when we called the customer service number we could not even understand the person we were talking to, and all they wanted was receipts where they were purchased, Well after a y

27 days ago

Paul17Rookie Member

asked in Ask the Community

Stops working after 5 sec says tank needs empting and clean red tray so I do it poors water all over my floor start cleanib0ng again does same thing can't send it back as I don't have original box only had it 3 months bought from qvc

27 days ago

DeleoNew Member

asked in Ask the Community

Robot off dock (360 Vis Nav)

Hi, wondering if anyone else has had same issue and been able to revolve. The robot is correctly on dock (blue light goes off on back when it is placed on) but says return to dock on LCD screen of Robot and MyDyson app says ‘Robot off Dock’. I’ve tried cleaning connectors to dock and robot with dry cloth but hasn’t fixed problem.

28 days ago

frustratedcustomer2024Novice Member

asked in Ask the Community

HOW DO I FILE A FORMAL COMPLAINT ABOUT DYSON CUSTOMER SERVICE.

I have been a loyal Dyson customer for many years, purchasing everything from air purifiers and floor care products to the most recent hairstyling tools. However, I am extremely disappointed with the ongoing issue regarding my air styler, which is still under warranty. Despite reaching out to Dyson in June 2024, and having numerous back-and-forth communications, I have yet to receive the replacement I was promised.Each day, I spend over an hour speaking with a customer service representative, only to be told that the issue is being escalated and that I should wait another 24-48 hours. However, I continue to receive empty promises and have not been provided with a concrete solution. I feel stuck and ignored, with no one willing to take real action.The consistent misrepresentation of facts and the lack of meaningful resolution are unacceptable. I can no longer tolerate being misled. I demand a clear and truthful explanation regarding the status of my case, along with an immediate resolut

602

28 days ago

Debbie Jane

asked in Ask the Community

where is my refund after ten weeks

I returned a Dyson supersonic hairdryer to Dyson on the 11th September 2024 and have still not received a refund. I have tried ringing customer service 3 times and was told I’d get my refund within 2 weeks each time. I have chatted twice via chatbot and was told the same. I rang again last week to be told it had been escalated to another team who would ring me within 72 hours and it is now a week with no phone call. I rang again today and the customer service lady told me she’d investigate and ring me back in an hour but no phone call! I’ve written a letter of complaint but no joy! This is frustrating beyond belief and I can’t seem to speak to anyone who can resolve this! The absolute worst company I have ever dealt with and I am still £279 out of pocket!!

28 days ago

pasang lamaNew Member

asked in Ask the Community

US bought Aiwrap - can it be exchanged in India?

Hi Jack, I recently bought a dyson airwrap and now moving back to India. Can it be exchanged in India?

29 days ago

frustratedcustomer2024Novice Member

posted in Ask the Community

HORRIBLE CUSTOMER SERVICE

290

29 days ago

stevejo2k24New Member

posted in Ask the Community

Paypal refunds - Completely unacceptable behavior from Dyson

I purchased a Dyson Airwrap however the product didn’t work as intended and as such a return was requested. The Airwrap was received by Dyson and acknowledged on 5th September 2024. There is a policy that you need to wait so many working days which I accepted (but don’t approve of).I have gone through the Dyson Webchat at least 7 times and each time they have told me that the refund has been processed yet still I don’t have my refund.Default Responses“I checked with the team and they told me that they will push this payment issue and please be assured that you will be updated regarding this on your registered email within 24 hours.”“I really apologize to you for the inconvenience caused to you but wait for 24 more hours because I have successfully raised your payment issue with the concerned team.”Supposedly a manager11/12/2024 02:42 PM GMTSupriya R - Stephen, as I can check that your refund has beeninitiated from our end and here is the payment referenceXXXXXXXX.It is still under ti

641

29 days ago

AskingforafriendNew Member

asked in Ask the Community

returned goods

I’m curious what happens to returned appliances, do they get refurbished (probably wishful thinking) or dumped?

1 month ago

eildoverNew Member

posted in Ask the Community

Experience with Customer Service

My experience with Dyson Customer Service has been protracted, exhausting, and wholly unacceptable for a company of Dyson’s reputation. I have warned all of my friends and family to stay away from this brand at all costs. I have been trying to exchange my Airwrap for over two months, making approximately 27 calls to customer service during this period. My experience can only be described as a series of unfulfilled promises, delays, and inconsistent responses, outlined as follows:• Initial Delays: For the first 2 weeks, I needed to make 10 separate calls about initiating my exchange, with each agent instructing me to wait “a few more days” for validation of my purchase. I never received updates within these “few days”, and had to call repeatedly to initiate any progress on my case. This culminated in finally receiving a return label after numerous interactions.• Warehouse Receipt Verification: My machine was received at Dyson’s warehouse on October 24, 2024. Despite this, I had to make

241

1 month ago

chrissyk79New Member

asked in Ask the Community

dyson wont send me a new vaccum as promised

Dyson representatives told me that since my dyson v15 absolute main body was malfunctioning, I would need to send in the entire vaccum and they would send me a new one of the exact model in 3 days. This was on the phone and also in writing via email. I sent and Dyson received my vaccum weeks ago. I called them 3 times since then and they keep saying it will take 3 days to send me a new one they have in stock. Yet, they haven’t. can someone guide me of what to do next?

191

1 month ago

Janemac27New Member

asked in Ask the Community

How do i complain about terrible customer service, re no update on a return

I have contacted Dyson customer services regarding my fan heater which was returned to Dyson (via DPD) on 27th October, I’ve been promised an email response twice, I’m still waiting. Shocking lack of customer service. I bought this produce in January. I won’t be buying anything else from them. I’m now left without a heater and no signs of it returning and out of pocket by £300! How do I get this repair update and either my heater returned or a new one as it’s under warranty.

411

1 month ago

MSBNew Member

posted in Ask the Community

NEVER BUY A DYSON

I purchased a $700 Dyson vacuum a year ago. It quit working and we returned over a month ago. We have spent countless hours on the phone with the “professional support”. Our package is routed to NC and we live in KY. I called again yesterday and they supposedly corrected the address. We checked the UPS tracking this morning and it is still routed to NC. I WILL NEVER, EVER BUY ANOTHER DYSON PRODUCT. Certainly not worth the grief this has caused and I will probably never see the replacement again. So I’m out $700. Thank you Dyson for your customer support and for caring so much about your customers.

200

1 month ago

airwrap.only.one.yearNew Member

posted in Ask the Community

Dyson airwrap complete long shut off with red light

Hello everyone,After 14 month my airwrap is turning off after 2-10 second. Guaranties is over, so I sent it to local Dyson customer service "Help.one" for diagnostic (Vilnius, Lithuania). I know that no issues with cleaning filters, ect. Customer service disassembled it, it was clean. They don't know reason of this issue, as they told " we cannot analyse what is wrong because Dyson do not provide deep trouble shooting . Maybe motor is out of order". I was wonder to see how many issues fot Dyson airwrap there IMHO It seems that heating element is damage, but not sure. No replacement part the Dyson provided. And of course I will not buy new one for 500-600 euro never. The cheeper in 10 times stylers working for 5-10 years.So, I saw on Ebay and AliExpress parts like as heating elements, cables, motor, motherboard. Maybe someone could advise which part need to solve this issue?

260

1 month ago

lianjinggaoNew Member

asked in Ask the Community

Why online chat want to delay my appointment?

I had a really strange experience with online chat support.I initially reached out to technical support to troubleshoot an issue, but they were unable to resolve it, which was fine. I then asked if I could schedule a repair appointment, as I remembered being able to do so through email in the past. The support agent told me to wait 24 hours with a ticket number. After 24 business hours, I contacted them again, and this time they asked me to wait 7-10 days before reaching out again. During this chat, they requested my name, address, email, and product receipt.I found this very odd. Why were they constantly delaying the appointment scheduling?Rather than continue waiting, I decided to check Dyson's website and discovered that I didn’t need to schedule a repair at all. I could simply visit a service center directly without needing an appointment (https://www.dyson.com/support/repairs-and-servicing-information).I hope Dyson investigates what these online chat support agents are doing, as i

1 month ago

jdunstan20Rookie Member

asked in Ask the Community

need escalation help!!!

I have a v8 absolute cordless that stopped working. I paid for the warranty, contacted CS and mailed them back the unit via their shipping label. First they said I shipped them the wrong product. Then told me they never received it. I confirmed via UPS they did receive it and after 18 calls, that’s right 18 calls to CS, they now want pictures of the product I sent them. WTF! It has been at least 5hrs of waiting on hold and they keep giving me the run around. Without question the worst custom experience ever. I cannot believe this is how they operate. I shipped them my unit, which was under warranty and they have yet to send me a replacement. It’s been 5 months of me calling back, over and over again. It’s so infuriating. They say they’ll call me back, email me, etc….nothing from them. It’s the same story every time I call. If there is anyone who can help please contact me….I’m at my wits end with these people.

1 month ago

PJC3Novice Member

asked in Ask the Community

Faulty Unit out of the box and non existent customer service

Can somebody advise how I can get a replacement unit.I ordered a new handheld hoover, it arrived the following day and was faulty out of the box - the battery does not charge.having video called tech support, made further calls and emails to customer service I have been promised a replacement part, but nothing- I have no confidence in the process at allany assistance appreciated

1 month ago

picklesNew Member

asked in Ask the Community

DC52 Animal - parts compatibility

I needed to replace DC52 Animal cyclone assembly. Wonder if the part below will be compatible.

1 month ago

ClumsyNew Member

posted in Ask the Community

terrible customer support

Customer support is extremely poor so much so that I think my Dyson loyalty is over. Also cannot get hold of spare parts.

1 month ago

justme123Rookie Member

asked in Ask the Community

HELP - Dyson keeps canceling my battery replacement order!

So I ordered a replacement battery online at the dyson website. I paid online via Credit Card (you should do this). A little later I received an email 1 asking me to confirm the purchase via a link. The link button was dead - i.e. it did nothing. Then a minute or so later I received an email stating that dyson had canceled my order, they didn’t know why, and stating that the card had been authorized but not charged. . I checked my CC and yes there was a pending charge for the battery. Since their phone support was down until the next day I waited. But I did email a dyson help email address that I had used before in hope that when I got up the next day they would have a resolution. Sadly a few minutes after receiving a reply to that email giving me a case number (one of many I have now) also stating they would contact me the next day, I received an automated email stating that the help email address was not monitored and that I should contact customer service.The next day I s

160

1 month ago

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