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RoccoPRookie Member

asked in Ask the Community

PH03A vs PH04

I know the PH03 does not purify Formaldehyde as the PH04 does but does the PH03A purify Formaldehyde? I’m asking this because I was told at a Dyson repair shop that the PH03A is just a PH04 without the WiFi board. Is that true? If so then the Formaldehyde processing should be there. Can anyone confirm this? —Rocco—

2 months ago

abhayjeetsehdevNew Member

asked in Ask the Community

AQI report

Hi, Is there any way to download the online Air Quality Monitoring system report from dyson-Air Purifier? I want to see the trend of AQI in house. (Edited by moderator – Tags added)

2 months ago

JeffroRookie Member

asked in Ask the Community

V11 Cordless Absolute Vacuum

I have owned a V11 for 3 years and it has just started to give me problems. It was initially cutting out and not charging, I followed the steps on the Dyson Support pages and concluded that I needed a new Main Body & Cyclone, which I purchased about 2 weeks ago. Everything seemed fine for a week but was not charging correctly so I have replaced the battery only today. It is not charging properly - the blue LEDs come on for approx 10 seconds then go off for approx 20 seconds then come back on for 10 seconds and this cycle just repeats itself. I have removed it from the charging holster and plugged the charger into the V11 directly but it is still the same. Can anyone suggest what the problem might be? (Edited by moderator – Tags added)

2 months ago

BeeRookie Member

asked in Ask the Community

How to contact Dyson with complaint

I want to purchase a new screw in battery for a V11 vacuum. The Dyson webpage states it is out of stock and so enter an email address and will be advised when the item is available. However I do get n email stating its back in stock but the link does not work. I then use the web browser version and get to the correct page - the item is ‘Out of Stock’ . How can I email Dyson to complain?

2 months ago

kaisanzzzNew Member

posted in Ask the Community

Thoughts on UV sanitisation feature on the Dyson 360 Heurist?

Hi, am a new user. With the outbreak of Covid19, been seeing alot of advertisements of the sale of UV sanitisation robots. Am a proud owner of the Dyson 360 Heurist, but was just thinking if it be a great idea if there is an addition feature of UV sanitisation added to the robot. What are your thoughts? (Edited by moderator – Tags added)

2 months ago

HarleyGuyNew Member

posted in Ask the Community

DC4 Animal - Ordering Spare Parts

Hello all, I’m very good at repairing Dyson vacuums. I have 14 various models right now. However, I’m a bit of a klutz and in trying to clean my DC14 Animal, it slipped and cracked the cleaner cover. I can “weld” it and repair it that way but I’d prefer to buy a “used” cover. Mine says DC14 Animal on the front. It’s medium to dark grey and I’d like the exact replacement if anyone out there has one they’d like to sell at a reasonable price. Thanks! (Edited by moderator – Tags added)

2 months ago

queondagueroNew Member

posted in Ask the Community

multi floor 2 on tall/thick carpet

We have a dyson multi floor 2, less than one year old. It works fine everywhere except on one rug in particular, which is too thick or too tall. The head does not spin when vacuuming the rug. Without the spinning head, dirt just stays trapped in the carpet. I tried vacuuming the rug with just the wand but it’s very time consuming and doesn’t clean as well.I saw a video on YouTube where a guy improvised by putting some orings around parts of the plastic head. This just seems ridiculous to me. I bought the “multi floor” model because I thought it would work well on all of the types of floor in our house.How can I get the multi floor 2 to work properly on our tall/thick carpet without hacking it?

3 months ago

dwondaRookie Member

asked in Ask the Community

Dyson product reviews…

Hi everyone, was hoping someone could tell me how I could write a product review on Dyson’s website. Thanks!

3 months ago

StuartDyson Community Manager

published in Tips and tricks

Keeping your vacuum performing at its bestTIPS - VACUUM CLEANERS

Knowing which part of your machine should be cleaned and when can make all the difference in your home. Become familiar with the user manual, more specifically the areas that detail the ‘Cleaning’ and ‘Washing’ of the vacuum’s components can help you do just that! Here are some of our top tips to help you maintain optimum air flow, performance and pick up in your home: Filter maintenance is key - Keeping the machine’s filters clean is more important than you might think. It helps to ensure optimal performance, suction power and that all important removal of ultrafine particles. Instructions on filter maintenance does vary between category, so make sure you’re refereeing to your manual for recommendations. These articles can help to: Cleaning the filter(s) on your cordless vacuum cleaner Cleaning the filter(s) on your corded vacuum cleaner Maintaining the brush bar - Regularly checking for hair, dirt, and debris will help to ensure optimal collection, and may reduce the risk of debr

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3 months ago

StuartDyson Community Manager

published in Inside Dyson

Inside the filtration system of Dyson's air-purifying headphones

Dyson's two-stage, sealed filtration system removes city fumes, viruses and 99% of ultrafine pollutants from the air you breathe.¹ This was a spectacular challenge. To take a huge filter and decrease its – without compromising on performance – is not easy. We had to go right back to the drawing board. But as a result, our activated carbon filter absorbs volatile organic compounds and gases found in cities and an electrostatic filter captures viruses and 99.95% of city pollutants and allergens, down to 0.1 microns.¹ From home to city, Dyson engineers continue to pioneer in the filtration space.Watch the ‘Inside the filtration system of Dyson's air-purifying headphones’ video by selecting the corresponding link. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.Simply use the on-sc

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3 months ago

WillieWattNew Member

asked in Ask the Community

Broken part on Ball Animal 2

Broken partHi, I’m trying to identofy this part which has broken on my Ball animal 2. Any ideas? (Edited by moderator – Tags added)

3 months ago

ChoranNovice Member

asked in Ask the Community

Reading Calibration Question - VOCs

Hello, We are monitoring VOC levels in a certain room since painting 3 weeks ago. Last night after closing the windows, the VOC readings in the room shot up to 5 and HCHO was 0. I tried to adjust the fan speed on my app and accidentally powered off the machine, but I immediately turned it back on. Since it was turned off though, for the past 8 hours the VOC levels have been 0 and the HCHO levels went up to .020. Why is it telling me no VOCs are present now but Formaldehyde is? I am confused and this makes me not trust the machine, which we are using to monitor our future nursery. We are using the PH04 model. (Edited by moderator – Tag and Title amended)

3 months ago

StuartDyson Community Manager

published in Inside Dyson

Step inside Dyson's secret Robotics LabROBOT

We’re supercharging our robotics ambitions to bring advanced technology into homes. Our Dyson-designed robots are undergoing extensive testing, so we can develop robotic technology and autonomous devices capable of household chores and other tasks. Take a peek inside our Robotics Labs and see a glimpse what we’re working on.Watch the reveal video by selecting the ‘Dyson’s secret Robotic lab’ link.For a further glimpse of secret robot prototypes, watch our video from the International Conference on Robotics and Automation in Philadelphia. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.Simply use the on-screen search option or navigate through the playlists to start viewing.

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3 months ago

Fishtown57Novice Member

posted in Ask the Community

Above and beyond customer service

Hi everyone! I just want to say a massive thank you to Dyson UK for excellent customer service.My in-laws had a problem with the head on their vacuum, and although it was just out of warranty they very kindly replaced it within a week.To see this level of trust from a brand these days is huge in my book, especially when considering the cost of living crisis for so many people. A big thank you from one very happy family.

3 months ago

YUARCHNew Member

asked in Ask the Community

Delivery - How long until shipment?

I placed an order for V8 ABSOLUTE on the 15th of this month and when I did, it said that expected delivery was Tuesday (18th) so I was expecting to received an email with tracking number right away. Today is the 19th and I still haven’t received an email. Is this normal when ordering directly from Dyson.com? (Edited by moderator – Tags added and Title amended)

3 months ago

StuartDyson Community Manager

published in Tips and tricks

How to clean the common areas of your houseTIPS - CORDLESS VACUUM

Did you know with the right tools, accessories, and vacuum cleaner, it’s possible to keep your home looking spotless?To help you tick all the boxes during your next dedicated deep clean, here’s Dyson’s three step-by-step guide to cleaning common, high-traffic areas of the household, such as the staircase, hallway and living room.How to clean your staircase How to clean your hallway How to clean your living roomEach of these article not only feature the step-by-step guide, but highlight three top preparation tips and a list tools you’ll need to get started. Read the full article on cleaning the common areas of your home by clicking on our ‘How to clean the common areas of your house’ link.If you’d like to share your own tips on cleaning, feel free to add these below. Any other tips you’d like to share, please post them in our ‘Tips and tricks’ section on the Community homepage.

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3 months ago

StuartDyson Community Manager

published in Tips and tricks

How to clean the common areas of your house - How to clean your living roomTIPS - CORDLESS VACUUM

The last of three articles focused on cleaning the common areas of your house.This edition covers, in detail ‘How to clean your living room’.With the right tools, accessories, and vacuum cleaner, it’s possible to keep your home looking spotless. To help you tick all the boxes during your next dedicated deep clean, here’s Dyson’s step-by-step guide to cleaning common, high-traffic areas of the household, such as the staircase, hallway and living room.To cut down on cleaning time, here are our top three preparation tips:Gather your supplies and accessories before you begin. Work on one area of the house or room at a time. Clear any clutter from the floor or other surfaces.What you’ll need to get started:Cordless vacuum cleaner Soft dusting brush Light pipe crevice tool Low reach adaptor Hair screw tool A dry rag A cloth and warm waterStep-by-step guide:Re-attach your Soft dusting brush accessory for the curtains or blinds where dust likes to gather. The soft nylon bristles will gently ca

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3 months ago

WoodenManBronze Level Contributor

posted in Ask the Community

The Dyson App - Re-engineered

The Dyson Link App vs MyDyson AppIf you’ve seen some my previous posts, you’ll be use to me leaving feedback and my opinion about Dyson. Tonight is no different! Allow me to set the scene. There I was, drinking a cup of earl grey, planned the Purifiers heating schedule for this coming weekend and what should pop-up but a notification stating the Link App has been re-engineers. This wasn’t just any notification, one that I’d usually dismiss as a nuisance, but one that made me take notice. It showed we can now add their hair care and floor care machines. Wanting to test this, I went on the hunt for our Cyclone V10.The method of add a machine isn’t dissimilar from that which I followed for the Robot and Purifier, with one small frustration, it seemed to search my local wifi network for a machine broadcasting. Only after failing this search did it provide me an option to add my V10. Once added, a plethora of new option became available. Set up, maintenance and accessory videos at my finger

3 months ago

StuartDyson Community Manager

published in Community news and information

Joining MyDyson™ and registering your machines

Registering your machines and unlocking your exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories.To get started, select from either the web option or our exciting new MyDyson™ app.If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically. MyDyson™ – Dyson websiteJoining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and AndroidThe MyDyson™ app will b

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3 months ago

StuartDyson Community Manager

published in Tips and tricks

How to clean the common areas of your house - How to clean your hallwayTIPS - CORDLESS VACUUM

The second of three articles focused on cleaning the common areas of your house.This edition covers, in detail ‘How to clean your hallway’.With the right tools, accessories, and vacuum cleaner, it’s possible to keep your home looking spotless. To help you tick all the boxes during your next dedicated deep clean, here’s Dyson’s step-by-step guide to cleaning common, high-traffic areas of the household, such as the staircase, hallway and living room.To cut down on cleaning time, here are our top three preparation tips:Gather your supplies and accessories before you begin. Work on one area of the house or room at a time. Clear any clutter from the floor or other surfaces.What you’ll need to get started:Cordless vacuum cleaner Combination tool Dusting brush Stubborn dirt brush A cloth and warm waterStep-by-step guide:If you're vacuuming both the ceiling and the floor, start with the ceiling so that you capture any airborne dust that may land on the furniture or floor below. Attach the Com

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3 months ago

K-BombNovice Member

asked in Ask the Community

What's the difference between the Dyson Pure Hot +Cool™ purifying fan heater HP00 & HP03 models?

Hello,I own a Dyson HP04 and am very happy with the unit. I’m looking to buy another and noticed there’s a HP00 and HP03 model on the market.I was hoping someone could tell me the main difference between the HP00, HP03, and HP04?Thanks,Chris. (Edited by moderator – Tag added)

3 months ago

scart57Rookie Member

asked in Ask the Community

Dyson DC35 - Power Issue

My wonderful Dyson keeps cutting out.I've followed all the advice and it still does it.I've noticed, as have others, that the battery connection is not totally secure and moves around a wee bit.Could this be the problem? (Edited by moderator – Tag added)

3 months ago

DenalidadRookie Member

asked in Ask the Community

A01 Desk Fan filter?

I think I know the answer, but I want to check with the community before dealing with Support. Does the A01 Desk Fan have a filter that can be cleaned? The instructions do not address it and there seems to be no way to remove it from the base. (Edited by moderator – Tags added)

3 months ago

kerrnel90New Member

asked in Ask the Community

Should my Air Purifier be quiet?

My HP04 makers a high pitched hiss, almost grating sound, when running. It is intermittent. Is this normal or should I get in touch with customer service about a warranty repair? (Edited by moderator – Tags added)

3 months ago

StuartDyson Community Manager

published in Tips and tricks

How to clean the common areas of your house - How to clean your staircaseTIPS - CORDLESS VACUUM

The first of three articles focused on cleaning the common areas of your house.This edition covers, in detail ‘How to clean your staircase’.With the right tools, accessories, and vacuum cleaner, it’s possible to keep your home looking spotless. To help you tick all the boxes during your next dedicated deep clean, here’s Dyson’s step-by-step guide to cleaning common, high-traffic areas of the household, such as the staircase, hallway and living room.To cut down on cleaning time, here are our top three preparation tips:Gather your supplies and accessories before you begin. Work on one area of the house or room at a time. Clear any clutter from the floor or other surfaces.What you’ll need to get started:Cordless vacuum cleaner Crevice tool Mini-motorised tool A damp, lukewarm clothStep-by-step guide:Begin at the top of the staircase with the Crevice tool, which can be attached to the vacuum in handheld mode for ease of use. Make your way around the edges of each step, especially the back

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3 months ago

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