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Getting involved

Post a question, get the latest information and share your knowledge with our Community.

1157 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – May 2022COMMUNITY NEWSLETTER

Welcome to May’s edition of our community newsletter.As before, I’ll be talking through our growth, content, platform improvements and providing an update on what we’ve been working on behind the scenes. I’ll also be sharing some very exciting news about what is hitting the platform in June.  Let’s talk visitors and community growthIn early March, we expanded the community to include the Robot Category, since then we’ve seen a distinct increase in traffic month-on-month. In fact, our visitor number grew in May by a whopping 85%. We welcomed just over 76,000 unique visitors. These headed to the community via the Dyson App and as direct traffic. This is an increase of 35,000+ from the previous month. Our registration pool grew by 142, an increase of 7%, which brings us just shy of 2100 members. Seeing such a significant increase in our visitors and registered numbers is truly a fantastic milestone. It doesn’t only show that the content we are creating is beneficial and is supporting in n

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Stuart
Dyson Community Manager
2 years ago
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LucikanaNovice Member
posted in Ask the Community
“we’re having trouble connecting “ error message when click Using the dyson link apps

Dyson machine is connected to phone , all air data been captured and working fine except for the using Dyson link apps which enable us to check  on the cleaning of machines.(Edited by moderator – Tags added) 

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A
2 years ago
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SdippelRookie Member
asked in Ask the Community
Deep Clean Cycle Issue

I have less than 20 hours use on my machine.  About 8 out 10 times it asks me to perform the deep clean cycle especially after replacing the water container with fresh water.  This machine is essentially brand new!   It happened right out of the box the first day I owned it. Dyson customer service was no help.  Any ideas how to solve this or just take it in for warranty replacement?

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Switching between the different machine that you own and have connected on the AppTIPS - DYSON APP

If you have multiple products connected through the Dyson App, you may find that you are navigating through these on a daily basis. This is either to check on their status, activate a feature, review their progress or to start a clean. Depending the device you own, either iOS or Android, there are two potential ways in which you can ‘Switch’ between these machines.The In-App Burge Menu Using the Edge Swiping feature (iOS only)In-App Burger MenuWhile on the In-App home-screen of a machine, simply press the burger menu icon in the top left-hand corner.From here, navigate through the machine list and press on the one you wish to switch to.Edge SwipingWhile on the In-App home-screen of a machines, simple swipe the centre of the screen on either the far left or far right. This action actives the edge swiping feature and quickly switches you between the machines you have connected.  How do I know if my device is compatible? Our ‘App and Device compatibility’ article highlights the minimum de

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Stuart
Dyson Community Manager
2 years ago
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Peggy BeNovice Member
asked in Ask the Community
what is the best way to purifying a room using HP07?

I am using HP07 in my son bedroom. What is the best way to keep the room purified?

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2 years ago
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Peggy BeNovice Member
asked in Ask the Community
my VOC suddenly went to Very Poor in my 6 month son room

Hi my VOC suddenly went to 9 which is very poor in my son room. So i set it as Auto.. but it still showing as very poor? Do i need to be worried? How long does usually take to purify the air HP07? Thank you!

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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – April 2022COMMUNITY NEWSLETTER

Welcome to fifth edition of our monthly community newsletter.As before, I’ll be talking through our growth, content, platform improvements and providing an update on what we’ve been working on behind the scenes. I’ll also be dropping more hints on what we have coming to the platform over the next few months and beyond. Enjoy! Let’s talk visitors and community growthWith the addition of the Robot vacuum category onto the community, we’ve seen a distinct increase in overall traffic. Increasing our overall visitor count by 32% from that in March.We welcomed just over 41,000 unique visitors. These headed to the community via the Dyson Link App and as direct traffic. This is an increase of 9000+ from the previous month. 115 registered users joined us. This is an overall increase of 6.2%, which is over what we had forecast. A very warm welcome from our community team to our visitors and newly register members alike. Let’s talk contentThere was yet another marginal increase of topics/replies

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Stuart
Dyson Community Manager
2 years ago
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Peggy BeNovice Member
asked in Ask the Community
understanding temperature using HP07

Hi my dyson HP07 seems having issue to stabilise the temperature in my 6 month son room .. i set it as 24 in my son room.. but the room is constantly at 22 and the machine stay in stand by, doesn't heat up the room and had cold air coming out?Is it reccomended to keep HP07 on all night and what is the best option?When the machine is in stand by does it purify the air?

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2 years ago
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Peggy BeNovice Member
asked in Ask the Community
HP07 Temperature and air quality

What is the best setting to keep at night for an infant room (my child is 6 month old)

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P
2 years ago
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Bronze Level Contributor
Heyhey88Bronze Level Contributor
asked in Ask the Community
purfifer motor rattle

I’ve seen a quite a few comments online about motor rattle noise (sounds like a something rattling inside the machine) and had several HP units replaced because of it. Has anyone else experienced this?

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Bronze Level Contributor
2 years ago
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etoilevyNovice Member
asked in Ask the Community
What to do with evaporator when not using humidify function PH03

I ran the deep clean function because I don’t need the humidifier function this time of year. Do I keep the evaporator in the machine or do I store it separately?

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Announcement: The Dyson Zone™ headphones (2022)HEADPHONES

 We're excited to introduce the Dyson Zone™️ headphones, our first venture into a new category. This brand new format captures city pollution including gas, allergens and particulate matter, and cancels unwanted noise with advanced active noise cancellation and pure, high-fidelity audio.The Dyson Zone™️ is a set of noise cancelling, high fidelity over-ear headphones which simultaneously deliver immersive sound to the ears, and purified airflow to the nose and mouth. The result of over a decade of air quality research and development, the Dyson Zone™️ simultaneously tackle the urban issues of air quality and noise pollution.To learn more about the Dyson Zone™️ simply visit the announcement page, catch up on the latest news by visiting the Dyson newsroom and Sign up to be among the first to hear more about our new product.

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Stuart
Dyson Community Manager
2 years ago
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bsac66New Member
asked in Ask the Community
Clicking noise during oscillating

When the purifier/fan is oscillating it makes a clicking sound. It's more noticeable at lower fan speeds since the machine is quieter then. I removed everything and didn't see anything inside that was obstructing the movements, so not sure what may be the issue. It did not make this noise when I first got it late last year.

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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – March 2022COMMUNITY NEWSLETTER

Welcome to fourth edition of our monthly community newsletter.In this edition, I’ll be talking through our growth, content, platform improvements and providing an update on what we’ve been working on behind the scenes. I’ll also be dropping more hints on what we have coming to the platform over the next few months and beyond. Enjoy! Let’s talk visitors and community growthMarch saw some very exciting stats, with us yet again exceeding our platform goals for visitor numbers, registration, and overall engagement. We welcomed just over 32,000 unique visitors. These headed to the community via the Dyson Link App and as direct traffic. This is an increase of 2000+ visitors from the previous month. 110 registered users joined us. This is an overall increase of 6%, which is just over our 5% forecast. This figure is based off our predicted visitor numbers and the number of active app users remaining in the registration pool from our initial launch phases. A very warm welcome to each of you.

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Keeping your robot vacuum performing at its bestTIPS - ROBOT VACUUM

Here are a selection of tips that could help your robot maintain optimum cleaning performance in your home:Finding the ideal place for your dock is crucial. It should be set up in a location central to the home, where it can easily navigate to the areas you need it and be close to your Wi-Fi access point to avoid connection issues. Once you’ve found this location, read our ‘Setting up the dock’ article for what next.  As the Robot vacuums operates autonomously, preparing your home ahead of a clean has never been more important. Obstacles, such as lose wires, chairs left out and even a drinks container on the floor could result in the machine not being able to clean or reach an area. To help you get started, read our 5 easy to follow steps on our ‘Preparing your home’ article. Cleaning the machine and the sensors regularly - Keeping the machine and it’s sensors clean, and clear of debris is more important than you might think. It ensures optimal performance of the robot and sensor accur

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Robot: ZoningROBOT VACUUM - DYSON APP - KEY FEATURE

Did you know you can use the App to ‘Zone’ areas of your home? Well, you can!Zoning your home comes with some great benefits, such as the ability to run direct area cleaning from the app, setting the specific cleaning modes for each area, through to creating avoid, no brush bar and/or no climb restrictions. To get started, your robot must have successfully completed ‘Mapping your home’. You’ll then be prompted to create, manage, and name the zones on the map.Read more about these features on our ‘Zoning your map’ article. Alternatively, get started by watching one of the videos below: Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum 

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson machine I ownTUTORIAL

As the Community now hosts the current portfolio of Dyson machines, it is even more important to understand which generation/iteration you own, especially when talking with other Community members and asking for help. We’ve created a number of helpful articles to help you do just that! Simply selecting the appropriate link.These links go through to machine specific overview pages, which provide descriptions and images to help you better understand your machine and their accompanying Community ‘Tag(s)’.  Robot vacuumUnderstanding which Robot vacuum I ownCordless vacuum cleanersUnderstanding which Cordless vacuum cleaner I ownCorded vacuum cleanerUnderstanding which Corded vacuum cleaner I ownHair careUnderstanding which Hair care machine I ownAir treatmentUnderstanding which Dyson Air Treatment machine I ownLightingUnderstanding which Light I ownHand dryerUnderstanding which Hand dryers I own Understanding your machine generation/iteration not only helps when you are searching or browsi

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Stuart
Dyson Community Manager
2 years ago
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OliviaRookie Member
asked in Ask the Community
time on graph

The time on the horizontal line along the bottom is incorrect. It only displays 10:00 2:00 6:00 and just repeats. How do I set it to display the actual times? (Edited by moderator – Tags added)

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2 years ago
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SvetlanaNew Member
asked in Ask the Community
After deep clean, light deep clean still on.

After deep clean, light deep clean still on, tells that need to do steps 6 to 9 all done but no results, application shows deep clean complete. What i need to do to start working?(Edited by moderator – tags added)

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson robot vacuum I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has three generations of robot vacuum cleaners.  Dyson 360 Vis Nav™ robot vacuumRB03 is the 3rd generation of Dyson robot vacuum, with an interactive swipe and click LCD touchscreen.  Dyson 360 Vis Nav™ vacuum  Dyson 360 Heurist™️ robot vacuumRB02 is the 2nd generation of Dyson robot vacuum, with an outer status ring featuring 6 illuminated machine function graphics, and an inner Play/Pause button. Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum RB01 is the 1st generation of Dyson robot vacuum, with 5 function status indicators which illuminate from beneath the large control button.Dyson 360 Eye™️ robot vacuum  To filter Dyson Community content by robot vacuum, select either the Dyson 360 Eye™ robot, Dyson 360 Heurist™ robot, or Dyson 360 Vis Nav™ robot tags. Tags are viewable on each page and appear in the sidebar.Naming -RB01 = Dyson 360 Eye™ robot vacuum 

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Stuart
Dyson Community Manager
2 years ago
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Gold Level Contributor
Emma.SGold Level Contributor
posted in Ask the Community
Adding a second Dyson

HiI was in the process of creating a topic to ask how I go about adding a second Dyson to my app, but based off my title input, the community suggested a list of ‘Related topics’ for me to choose from. This is a great feature and I’ve not come across it before. Bravo to the team for introducing it. This is the topic that helped me answer my question.Keep up the great work. Emma :) 

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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – February 2022COMMUNITY NEWSLETTER

Welcome to the third edition of our monthly community newsletter.We continue the year on a high, with yet another month exceeding our predictions.February saw the community grow by a whopping 8%, an overall reduction in the need for additional content creation and our visitor number sitting above the predicted curve. All of which are great indicators that we are doing something right and that our visitors can navigate around the community structure, finding answers to the questions they came with. In this edition, I’ll be talking through our growth, content, platform improvements and providing an update on what we’ve been working on behind the scenes. I’ll also be dropping more hints on what we have coming to the platform over the next few months and beyond. Let’s talk visitors and community growthFebruary saw just over 30,000 unique visitors heading to the community from the Dyson Link App.After the early success of utilising the ‘Interesting article’ section of the homepage, highligh

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Stuart
Dyson Community Manager
2 years ago
C
CallumTaylor1993New Member
asked in Ask the Community
Does the Formaldehyde removes smells?

Hi, I’ve been using my hot and cool formaldehyde for a few months now and have noticed if I have candles or wax melts on, and have my device on at the same time I can hardly smell the candles/wax melts and was wondering if the device removes smells or just toxins in the air? This is not something I was aware of when purchased. I’m happy for it to remove dust etc as it should, but not smells in a room? Can anyone assist? Thanks(Edited by moderator – tags added) 

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2 years ago
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RWJNRookie Member
asked in Ask the Community
Oscillation wont stop

Hello, I can’t turn my tower fan TP02 oscillation off using the remote or the app. It oscillates even when the fans turned off.Is it a software or hardware problem? Can I reset the machine? Any advice on how I can fix it?

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2 years ago
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BahajunRookie Member
asked in Ask the Community
hp04 not humidifying

I set up the humidity target to 70% after one and a half hour running the humidity dropped to 49% this is my second day with the machine… yesterday gave me some weird readings regarding the air quality. I’m thinking that this unit may be broke(Edited by moderator – tags added)   

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DavidTaylor
2 years ago
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