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1321 Posts
T
TraceysRookie Member
posted in Ask the Community
Tips for getting machine back from service center?

I dropped off my slim ball vacuum at the closest service center to me for a cracked hose on 11/8/22. They told me it would be repaired in 2 weeks. My repair status has not changed at all as of today, it still says “new”.  The service center doesn’t answer the phone, they don’t respond to emails and when I tried chatting with dysons help desk about it they told me they can’t do anything because I “walked in” despite having a repair number generated through dysons system. Does anyone know how to reach them short of going in person? I live about an hour away (Edited by moderator – Tag added) 

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2 years ago
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Luca80New Member
asked in Ask the Community
Customer service in Italy - Delivery help

Hi to all, this Is my first post here and sorry if my question is offtopic here. I have a problem about the customer service in Italy. The 28/11/2022 i bought a Dyson V8 on the Dyson site. I have filled correctly all info about shipment, but strangly UPS say that miss a house number in the delivery address. I have contacted the customer service in Italy, but they tell me that I need to contact UPS ti correct the address. I have tell to Dyson customer service that is not my problem if in the UPS delivery address miss the house number, and i have request that Dyson must call UPS to correct the delivery address, but the customer service tell me that is not a Dyson problem and that they can't contact UPS. I not want to call UPS, Is not my business or i wrong?There Is a way to contact someone that control the customer service in Italy? I want to know why some people in the customer service ignore my request and not respond to my WhatsApp messages, also i want to know if it's a customer prob

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Stuart
Dyson Community Manager
2 years ago
A
AlexPRNovice Member
asked in Ask the Community
Dyson Shipping Concerns

I’ve owned several Dyson's over the years and have always bought them at brick and mortar stores. I decided to buy directly from Dyson last month, and boy do I regret that, and after some research this has been a major issue with Dyson. I ordered my new Dyson on Nov 30, and of course right off the bat something seemed off, as it said my delivery would be the next day. As I suspected that was not the case, and then since my Dyson came with free additional tools both the Dyson and the tool kits were shipped separately, and by two different companies, another red flag.The tools seemed to be making its way but all of a sudden no more updates. The vacuum itself never got shipped. Just a label created that's it. Contacting Dyson, I assumed would be easy. No. I had to call wait like an hour to talk to someone, while in the meantime I was using a chat feature. The chat person told me to wait another 4 more days, and so did the person on the phone. Neither person seemed to want to provide me a

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community Newsletter – November 2022COMMUNITY NEWSLETTER

Welcome to November’s edition of our community newsletter.As with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all helps our community to grow! Please do keep up the great work. Here’s what we’ve been working on through November: Community linking - MyDyson™ appSince the community launched back in august last year, it’s seen multiple phases of expansion. An extension to each category, new discussion and support areas, as well as regular updates to the self-evolving knowledge base. To support this, we’ve been working with the development team to further align the community’s In-App links and the categories these appear against. We’re very excited to say that the community is now featured in the app for our Air Treatment, Floor car

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Stuart
Dyson Community Manager
2 years ago
A
Anonymous
posted in Ask the Community
How do Dyson moderate on this Forum?

I’ve been trying to read up on this issue I’ve been hearing about online where a customer may have been mishandled by Dyson support.I see the one thread, but it’s been heavily edited. What’s this about? 

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Gold Level Contributor
2 years ago
M
MikeH56Rookie Member
posted in Ask the Community
Lied to By Customer Service

After the debacle of the defective $500 vacuum, I am currently embroiled in the return farce. I was sent a return label for the suckless vacuum, and promptly boxed the useless lump of cheap plastic back up. Upon reading the label, I learned that it was my responsibility to drive to the nearest UPS dropoff point, or schedule pickup at MY COST!I have no intention of doing either. The nearest dropoff is 30 minutes away. That’s a total of an hour driving with petrol costs being north of $4 a gallon. To have UPS pick up the heaping pile of trash would cost me $20. NOPE!So I chatted with a CSR, who’s name I can’t mention here because of reasons, and that representative promised me that there was a pickup scheduled, gave me a number for UPS to verify and sent me on my way. NOPE AGAIN!The number he gave was wrong, and when I contacted UPS they did not have a pickup scheduled. This is absolutely ridiculous.  (Edited by moderator - Removed personal data)

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2 years ago
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YaroslavskyRookie Member
posted in Ask the Community
No image showing on registration

Hello everyone, tell me why when I enter the serial number, my device is displayed, but its photo is not displayed. But on the other device everything is fine and the device and photo are displayed. Please help meeee…. (Edited by moderator – Moved to a new Topic)

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Dyson Supersonic™ hair dryer: Hair Styling Tips for MenTIPS - HAIR CARE

Since Dyson launched the Dyson Supersonic™ hairdryer, stylists have put it to good use during Men’s Fashion Weeks around the world. To celebrate, we’ve compiled the top looks for men, which can be created using the Dyson Supersonic™ hairdryer in just five easy steps.  Style hair when hair is damp as its hydrogen bonds are broken, making it easier to reshape. Fringe AffairIdeal for hair with long top or sides.Fringe AffairSuitable for men with straight to wavy hair, this stylised adaption delivers a smooth finish yet retains the hair’s volume. Re-create this style with the help of two attachments – the Gentle Air Attachment and Smoothing Nozzle. The Gentle Air Attachment can be used for rough drying and is kinder to fine hair and sensitive scalps, while the Smoothing Nozzle helps to dry hair with controlled airflow for a smooth, natural finish.Attach the Gentle Air Attachment to the Dyson Supersonic™ hair dryer. Pre-dry hair by selecting the #2 heat setting which is set at 60°C for cool

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Stuart
Dyson Community Manager
2 years ago
A
Awyn MustafaNew Member
asked in Ask the Community
Adding machine in mydyson app

Hi there , i’m new here , i’m using V8 slim fluffy + , just wanna ask if my machine can be add on mydyson app , because i’m trying to add machine but don’t know how to add because i don’t find list of my machine in mydyson app . thank you for helping 

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2 years ago
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GandalfNovice Member
posted in Ask the Community
Strange Called ID appearing on call back

Hi All,I noticed yesterday when I contacted support and booked a callback as they were busy that the callback appeared on my phone from “GB Competitions” rather than from Dyson. I was a tad worried that I was going to be spending £319 for a new vacuum cleaner and the call wasn’t from Dyson. Didn’t inspire me with confidence. Has anyone else noticed this? (Edited by moderator – Tags added)  

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2 years ago
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AleenaNew Member
asked in Ask the Community
ORDER - Marked as 'delivered' but not arrived.

Hi thereI have ordered a Dyson airwrap and it says it was delivered today however it has not been Is there anything you could do to help?(Edited by moderator – Moved to a new category) 

401
A
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
Dyson Institute of Engineering and Technology 2022 Graduation Celebration

Speaking at the Dyson Institute of Engineering and Technology 2022 graduation celebration, Sir James Dyson encouraged graduates to never lose their curiosity. He reflected on how global events of the past four years, from pandemic to war, had shaped them uniquely and with a belief that they were all the stronger for it, having studied and worked alongside Dyson engineers.“We live in tumultuous times. During your time at Dyson, the scale of the political, and global events unfolding, has been seismic. Crosswinds, of a type not seen in my lifetime, have attempted to blow us off course at every juncture. Not just us - similar forces have affected almost every business globally. Through all of this upheaval you have been working and studying. Learning and doing. For you it is now ‘normal’ and you are all-the-stronger for it.” For a further glimpse at the Dyson Institute of Engineering and Technology, as well as the 2022 Graduation Celebration, read the full Dyson Institute of Engineering a

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Stuart
Dyson Community Manager
2 years ago
J
Jarr50Rookie Member
posted in Ask the Community
How to make a service complaint

How do i take a complaint the furthest it can go? The customer service I've had from Dyson is disgusting. I'm on the verge of taking it to the media.  (Edited by moderator – Title amended/Tags added) 

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
The Advent of a Healthy HomeSPOTLIGHTED POST

In the lead up to the festive season, cleaning can be major source of stress, which can be exacerbated by spending more time indoors. In recent years our Dyson engineers have share a rather fitting ‘24 days of Christmas cleaning’ in their own unique calendar. The Advent of a Healthy Home.We couldn’t think of a better place to share it than with our community! We hope you get a much enjoyment out of it as we have. Read the full ‘The Advent of a Healthy Home’ article for these festive cleaning tip in more detail.

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SalonSally
Silver Level Contributor
2 years ago
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Loobylouu92New Member
asked in Ask the Community
How to raise a complaint via email?

Can anyone advise whether Dyson have an email address to complain to?  I have a few issues going on….. I need to return a product and whatsapp is useless. I want to send an email as lifestyle, means I cannot call. Keep telling me they have sent me a label to print and take to royal mail, nothing received waited well over 24 hours and checked spam. Then I get an email from DPD saying will be collected but I have no returns label for them either.  I paid for 2 products via paypal pay in 3 because I ordered the wrong one initially and someone has taken 3 payments!! Almost £600 in total!! I have contacted my bank they cannot do anything and paypal are useless. I have sent several whatsapp messages and people are not solving my issue. Hoping maybe an email will(Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
2 years ago
D
DeslatteNew Member
posted in Ask the Community
SUGGESTION: Foot dryer/Scale

This is just a suggestion;  the Dyson Co. seems quite innovative, and it occurred to me as I was using an Airblade V at a restaurant recently, that it would be awesome if I had one of these on the floor, maybe doubling as a weight scale, SO THAT…. each morning when I get out of the shower, and jump on the scale, I could dry my feet at the same time!Then it occurred to me (as I was thinking about how nice that would be), that using warm air to remove the water and moisture from between toes, would actually help millions and millions of people prevent athletes foot.  It could actually provide a much needed health benefit for millions of people who suffer from that occasionally, or even regularly.Towels are generally too thick to easily daub water and moisture out from between toes, and I SUSPECT…  I’m not the only one that finds this to be the case.  HOWEVER…  if I had a device similar to the Airblade that was on the floor, and could step on that each AM for a minute or two, the WARM air

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Inside Dyson
Discover how we've re-engineered the Dyson Airwrap™ multi-styler attachmentsHAIR CARE

When we launched the Dyson Airwrap™ multi-styler in 2018, it revolutionised styling. Since then, we've refined our attachment technology, to improve usability, versatility and performance.One of our biggest achievements with these attachments is how effective and intuitive they are to use. This is a result of the optimised geometry and refined engineering inside them.With the Airwrap™ barrels, we focused on finding a way to achieve both directions of curl on one barrel, to give you optimal control and styling, in an easy-to-use way.The brush attachment has been re-engineered with Enhanced Coanda airflow. On the new design we've got these vanes which turn and guide the flow. This gives you precision Coanda airflow for controlled style and alignment.The Coanda smoothing dryer now has two modes. Firstly, it has the Drying mode. You can then switch into Smoothing mode. This uses the Coanda effect to sort the hair and reduce the flyaways*, giving you a nice, smooth finish.All of these attac

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A
2 years ago
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hadenNew Member
asked in Ask the Community
Customer Service & Online Pricing

Has anyone else had issues with false advertising here? A few day ago we tried to purchase the Dyson Ball Animal 2 Total Clean (Blue) for $399.99 as advertised on this site and the shopping cart would not let us check out unless we paid $599.99!! After chatting for ½ hour with the virtual assistant, I was promised someone would get back to me but that never happened! I want to know if anyone else had this happen, as I intend to write the FTC about this.

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
How to: Book a repair with DysonTUTORIAL

Your Dyson machine is designed to give you many years of excellent performance.If your Dyson machine isn’t working properly, please first  visit our Troubleshooting page where we may be able to help you fix it, or where you can purchase replacement parts.If the Troubleshooting steps have not resolved the problem with your Dyson machine, we can arrange for a repair. Subject to your geographical location and the service offered locally, your Dyson machine will either be picked up from your home address by a courier service or you’ll be invited into a service centre. Your machine will then be repaired and returned to you.The repair includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed until the end of the machine guarantee, for 12 months, or until service support ends for your machine – whichever is soonest.To book a repair, continue through the Troubleshooting journey until you reach an on-screen prompt. This prompt will eithe

54590
Stuart
Dyson Community Manager
2 years ago
L
louisehowe416New Member
asked in Ask the Community
How do I recycle my old Dyson?

Hi, I am researching my next Dyson vaccum purchase and wondering how to responsibly recycle or dispose of my old one. Does Dyson offer a service for this? Thanks

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Stuart
Dyson Community Manager
2 years ago
R
rakeshRookie Member
posted in Ask the Community
Service by Dyson

I hope someone in the community can provide a solution as I have for the last 3 weeks trying to get them to service a brand new machine which is not working-Details are given below-There is no email id where one can contact them except wattsapp where they have standard replies regarding default and escalation.I am surprised to receive your wattsapp asking me to rate you for the service rendered in resolving a complaint.I have since 1st November, maybe earlier been requesting you to resolve a problem with your air purifier.This is brand new and has hardly been used as we were never here.I have had a no of exchanges and finally was put to an expert for resolving the problem. The expert finally came to the conclusion that the machine has to be picked up on 10th. November. The machine inspite of being in Dehradun is operating at speed no 10 showing that the air is poor quality, which it is not as the LG machine is showing 70 and less-I was explained that your machine follows WHO standards,

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2 years ago
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maclfamRookie Member
asked in Ask the Community
How can remove a vacuum from my 'MyDyson' account?

We had a DC25 vacuum that we used for years. For various reasons, we replaced with a cordless V10 and I have given the DC25 away. Is there a way to remove it from the MyDyson profile?(Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
12 Dyson styling tips for the festive seasonFESTIVE STYLING TIPS - HAIR CARE

From diagnosing your hair type, taming flyaway frustrations, through to maximising your look. We think we’ve found the best article for our community members this festive season and beyond.  Dyson Hair Care Engineers and Styling Ambassadors come together to offer advice for ending the year on a healthy hair high. Read through their styling secrets and learn how to keep hair healthy during the holiday season and into the New Year.Read the full article on our newsroom - 12 Dyson styling tips for the festive season.Do you have your own tip on securing that seasonal look? Share these in the comments below.  Related community articlesDyson Lead Stylist Amy Johnson’s top styles for seasonal celebrationsDyson Supersonic™ hair dryer - Styling guidesDyson Corrale™ straightener - Getting the look you wantDyson Airwrap™ multi-styler - Achieving your style 

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Stuart
Dyson Community Manager
2 years ago
A
Anonymous
published in Ask the Community
Festive Decoration - IdeasSPOTLIGHTED POST

Hello everyone!My dear darling wife is Dyson mad!This year she’s planning on decorating the Dyson’s for Christmas! Tinsel wrapping on the cordless dock, a bauble between the purifier amp!We’d love to hear and see what others have done in previous years or are even planning this year! Kirby 🎄🎄🎄 (Converted to Featured Article)

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2 years ago
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GatisRookie Member
asked in Ask the Community
Dyson App - Showing as not available in my region

Unfortunately Dyson app isn’t available in Latvia. Error - App not available in your reagion. How to deal? Needed for dyson tp09.  (Edited by moderator – Tags added/Title amended) 

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2 years ago
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