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DenalidadRookie Member

asked in Ask the Community

A01 Desk Fan filter?

I think I know the answer, but I want to check with the community before dealing with Support. Does the A01 Desk Fan have a filter that can be cleaned? The instructions do not address it and there seems to be no way to remove it from the base. (Edited by moderator – Tags added)

2204

2 years ago

kerrnel90New Member

asked in Ask the Community

Should my Air Purifier be quiet?

My HP04 makers a high pitched hiss, almost grating sound, when running. It is intermittent. Is this normal or should I get in touch with customer service about a warranty repair? (Edited by moderator – Tags added)

2502

2 years ago

StuartStuart - Dyson

published in Tips and tricks

How to: Clean your staircaseTIPS - CORDLESS VACUUM

The first of three articles focused on cleaning the common areas of your house.This edition covers, in detail ‘How to clean your staircase’.With the right tools, accessories, and vacuum cleaner, it’s possible to keep your home looking spotless. To help you tick all the boxes during your next dedicated deep clean, here’s Dyson’s step-by-step guide to cleaning common, high-traffic areas of the household, such as the staircase, hallway and living room.To cut down on cleaning time, here are our top three preparation tips:Gather your supplies and accessories before you begin. Work on one area of the house or room at a time. Clear any clutter from the floor or other surfaces.What you’ll need to get started:Cordless vacuum cleaner Crevice tool Mini-motorised tool A damp, lukewarm clothStep-by-step guide:Begin at the top of the staircase with the Crevice tool, which can be attached to the vacuum in handheld mode for ease of use. Make your way around the edges of each step, especially the back

6030

2 years ago

StuartStuart - Dyson

published in Inside Dyson

How the Dyson-engineered contact-free visor worksHEADPHONES

The visor on Dyson's latest air-purifying headphones channels a continuous stream of purified air to your nose and mouth, without touching your face. There were no established ways of measuring what we were trying to measure. So Dyson engineers made an imitation human head with imitation human lungs to map the behaviour of clean air accurately. So they knew when used in real life, it would work as intended.Watch the ‘How the Dyson-engineered contact-free visor works’ video by selecting the corresponding link. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.Simply use the on-screen search option or navigate through the playlists to start viewing.

500

2 years ago

StuartStuart - Dyson

published in Community news and information

Community Newsletter – September 2022COMMUNITY NEWSLETTER

Welcome to September’s edition of our community newsletter.The new shorter format we ran with in August was a roaring success, so in keeping with that, I’ve got a few items on our agenda today!First, as with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all help! Keep up the great work. Let’s make a start… Welcome messagingAn exciting new feature comes to the Community this month, message automation. Whereas before this was only available for those that received a new Ranks and those awarded a Badges, we’ve been able to format the initial welcome message our users receive via the Community. Once a user has signed up and activated their account, they’ll receive a message that not only welcomes them into the Community but highlights

2870

2 years ago

StuartStuart - Dyson

published in Inside Dyson

The engineering story behind the Dyson Corrale™ hair straightener's flexing platesHAIR CARE

By using manganese copper alloy plates, machined to the width of a human hair, to gather hair neatly together, our flexing plates let you achieve the same style with less heat. Intelligent heating control regulates the temperature of these plates up to 100 times a second, so you never exceed your set temperature.Watch the ‘The engineering story behind the Dyson Corrale™ hair straightener's flexing plates’ video by selecting the corresponding link. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.Simply use the on-screen search option or navigate through the playlists to start viewing.

1820

2 years ago

1327johnNew Member

posted in Ask the Community

Leaving feedback or making a suggestion

How do you go about making a product suggestion? (Edited by moderator – Converted to Conversation and Tags added.)

1141

2 years ago

StuartStuart - Dyson

published in Inside Dyson

The Dyson 360 Heurist™ robot vacuum cleaner learns and adapts to your home.

The Dyson 360 Heurist™ robot vacuum uses vision to learn and adapt to your home - and can be controlled by the MyDyson™ app. Equipped with the Dyson digital motor V2, which spins at 78,000rpm, the Dyson 360 Heurist™ robot vacuum cleaner offers powerful, intelligent cleaning that can be controlled remotely via the Dyson MyDyson™ app. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.

1570

2 years ago

DavidTaylorCommunity Superuser

posted in Ask the Community

Dyson Zone Q&A

Anyone heard or seen anything further on the new wearable tech from Dyson?I’d be interested in seeing a few user reviews and hearing a rough cost. David. (Edited by moderator – Title amended)

19811

2 years ago

StuartStuart - Dyson

published in Inside Dyson

Dealing with household dust. How Dyson engineers tackle the invisible threats in our homes.

Sometimes the problems we tackle are those we can’t see. Allergens, dust mites, mold spores, pet dander, viruses and bacteria are all present in the dust in our homes, invisible to the naked eye.Jonathan McGaughey, Separation Systems Engineer, talks about how Dyson engineers have developed a system to allow our vacuum cleaners to take real-world dust out of homes and expel clean air back in. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.

1250

2 years ago

StuartStuart - Dyson

published in Inside Dyson

See how Dyson headphones produce pure, clean audioHEADPHONES

Using Active Noise Cancellation (ANC) technology, Dyson Zone™ air-purifying headphones are engineered with microphones that listen to external sound, and cancel it before it reaches the ear.A simulator with human properties allows Dyson to perform many different audio tests, to optimise playback for pure, clean audio. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.

780

2 years ago

JohnnyaceRookie Member

asked in Ask the Community

Can you check in a dyson cordless on international flight?

Can anyone experience to check in a dyson cordless vacuum on international flight.

118492

2 years ago

StuartStuart - Dyson

published in Community news and information

Community Newsletter – August 2022COMMUNITY NEWSLETTER

Welcome to August’s edition of our Community newsletter.A very warm welcome to our new members, those that are returning and to everyone that’s still considering joining us. It’s great to have you here. We’re taking a slightly different approach to our newsletter this month, we’re keeping things short, while of course making sure you get enough information to be informed on our goings on! Lets make a start… Tips and tricks…We’ve taken the Community to even grander heights this month by sharing a whole host of category specific Tips and tricks. These aren’t just focused on everyday use, but on the most bespoke subjects we could find. From maximising run time, battery life, using attachments, all the way through to improving home air quality. Visit our ‘Tips and tricks’ category to view them all.Redesigned email automation…The very moment you registered on the Community, start to become active in conversations through leaving a response, being mentioned in, or simply providing an answer

2003

2 years ago

StuartStuart - Dyson

published in Tips and tricks

How to use the Ambient Light Sensor on your Dyson lightTIPS - LIGHTING

Dyson Task Lights have an ambient light sensor button.Using the ambient light sensor, allows the light to automatically adjust depending on your environment. Ensuring the background light maintains a constant brightness on your work surface.To get started with customising this feature, you’ll need to have your machine connected to the Dyson App. Then simply navigate to the home-screen and select the In-App remote control.To read more on the different lighting options available to you, visit our ‘The In-App lighting modes’ article YouTubeThe Dyson YouTube channel hosts a vast amount of content that can support on this process. As well as those that provide tips on using, maintaining, and getting the best out of your Dyson machine. Simply use the on-screen search option or navigate through the playlists to start viewing these.

970

2 years ago

StuartStuart - Dyson

published in Inside Dyson

Dyson studies the science of pet hair, and how to remove it.

Dyson's microbiologists study how bacteria spread from pet hair, helping to develop better ways to trap them. Dyson's design engineers and microbiologists have spent years helping to develop innovative vacuum-cleaning technology. In Dyson laboratories, design engineers use high-speed cameras and Dyson-developed hair-tracking software to better understand how hair behaves in the airflows of our machines. Helping to develop the hair removal technology in Dyson's Motorbar™ cleaner heads, and the Hair screw tool. Also the Dyson Pet groom tool, which can capture loose hairs before they fall around your home. Dyson microbiologists study the bacteria, allergens and pet dander that cling to pet hair, leading to the development of Dyson's fully-sealed filtration system. Helping to limit the spread of potentially harmful microscopic particles around the home. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, a

3170

2 years ago

StuartStuart - Dyson

published in Tips and tricks

5 ways to improve indoor air qualityTIPS - AIR TREATMENT

Whether you’re new to owning a Dyson purifier or you’ve had one for a number of years, you’re probably clued into the benefits of protecting the air in your home. The sources of indoor air pollution that affect indoor air quality include but are not limited to:Pollen and other common allergens Dust (which can be composed of skin cells, pet debris, and bug droppings among other things) Mould Bacteria Carpeting and furniture Cleaning chemicals Air freshening products Personal care products Radon Formaldehyde Gas stovesWe’ve collated our top tips to help optimising your home set-up even further, protecting it from the likes of dust particles, allergens, pollen and VOCs. All with the help from our own in house scientists and research engineers. Start freshIt's likely that there are already sources of air pollution in your home, so a thorough deep clean is a good place to start.The best way to start fresh is with a thorough deep clean. Begin with the basics like vacuuming carpets and hard

15780

2 years ago

Anonymous

published in Ask the Community

Replacement Filter - Ordering experienceSPOTLIGHTED POST

Replacement filter. Experience and feedback. In preparation of an upcoming holiday, my wife and I have been doing a somewhat spring clean. This involves using our very old cordless (DC58) to clean out the washroom. I might add this is also where we keep the dog leads and toys. After we had finish, we washed the filter and put it on the drainer, thinking no more of it. That is until our Yorky came darting out with a half chewed filter. Off to the Dyson web shop I went to order a replacement. After registering the vacuum, which included completing an application akin to any other. Name, address, purchase date and serial number. The actual process of locating the replacement was extremely simple and straightforward. With the part in stock, I completed the purchase and waited. I received an order confirmation straight away, with another once the part had been dispatched. Both I’ve come to consider as standard when placing an order. The delivery was quick, packaging was light and instillati

2373

2 years ago

StuartStuart - Dyson

published in Tips and tricks

How to use the movement sensor on your Dyson lightTIPS - LIGHTING

Dyson Task lights have a built-in infra-red motion sensor, which detects movement and automatic switches on or off after 5 minutes if someone isn’t nearby. The light will brighten, dim, or turn off completely as someone approach or leaves the lights area.This can be customised through the Dyson App, where the movement sensor can be switched on or off. To get started with customising this feature, you’ll need to have your machine connected to the Dyson App. Then simply navigate to the home-screen and press the settings icon in the top right, then select ‘Your light’s settings’. YouTubeThe Dyson YouTube channel hosts a vast amount of content that can support on this process. As well as those that provide tips on using, maintaining, and getting the best out of your Dyson machine. Simply use the on-screen search option or navigate through the playlists to start viewing these.

3890

2 years ago

StuartStuart - Dyson

published in Inside Dyson

The Dyson story: James Dyson speaks about our approach to engineering

"Problem solving is a disease – it is a mountain to climb" James Dyson discusses Dyson's approach to engineering.Since Dyson released the first bagless vacuum cleaner in 1993, we have been solving the problems that others ignore. We engineer solutions to everyday problems, from capturing dirt and air pollution to reducing hair damage, driven by a relentless desire to make things work better. YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.

2350

2 years ago

StuartStuart - Dyson

published in Inside Dyson

Invention: A Life, by James Dyson.

Invention: A Life, by James Dyson.James Dyson talks about ‘Invention: A life’ in a unique series of videos.The trailer Chapter 1: Early years Chapter 2: 60’s influences Chapter 3: The Sea Truck Chapter 4: Going alone Chapter 5: Coach house Chapter 6: DC01 Chapter 7: Core technology Chapter 8: Japan Chapter 9: The Car Chapter 10: Farming Chapter 11: DIET YouTubeThe Dyson YouTube channel hosts a vast array of content, covering not just help and and support, tutorials and tips, but review, and short videos looking at how our technology works, uncover the science and engineering that makes our machines different.

790

2 years ago

Valerie OneRookie Member

asked in Ask the Community

App disappears

The app keeps disappearing from my iPhone. I have to delete it and re-download it and then re-enter all my details. The last time this happened it coincided with me adding something to Amazon music. The app still works perfectly on my iPad.

1033

2 years ago

StuartStuart - Dyson

published in Tips and tricks

Dyson’s checklist for a cool homeTIPS - AIR TREATMENT

With our seasonal temperatures set to soar, there is no better time then now to share our top tips for staying cool in the heat. In fact, in a recent Dyson Newsroom post, our Head of Environmental Care shared their own tips on this.These should help you cool the home, while staying cool yourself. Close curtains and shutters Keep the windows, curtains or shutters closed during the day to minimize the amount of sunlight entering the home. Night-time is when summer temperatures tend to dip, so make a habit of opening windows at night to allow cooler air to enter. Then be sure to close them in the morning before temperatures rise and open them again in the evening as the temperatures gradually drop.Beat heat with cooling airflowWith temperatures soaring, staying cool can be a real challenge on hot summer nights. Dyson purifying fans use Air Multiplier™️ technology with 350-degree oscillation, projecting up to 290 litres of air per second, to cool you.Reduce heat sources at homeOpt for ene

8393

2 years ago

StuartStuart - Dyson

published in Tips and tricks

Dyson Supersonic™ hair dryer: Key controlsTIPS - HAIR CARE

The Dyson Supersonic™️ hair dryer has12 combinations, each of which can help you find your perfect blow dry. A high heat and speed settings to dry hair faster. While using a mixture of lower settings will help the hair to retain a smooth, supple texture. Complete the looks by using the cold shot to set your hair after styling.Achieve your perfect blow dry through a combination of the below settings. Finding the right one to suit you.3 precise speed settingsHigh – for fast drying and styling Medium – for regular drying Low – for diffusingSpeed Settings4 precise temperature settings100°C/212°F fast drying and styling 80°C/176°F regular drying 60°C/176°F cooler drying and diffusing 28°C/82°F constant coldTemperature SettingsCold shot button28°C/82°F cold shot, to set your hair after stylingCold Shot Button Want to watch a quick, step-by-step guide to achieve your ideal style? Take a look at our ‘Dyson Supersonic™️ hair dryer - Styling guides’ article.If you’d like to share your own tips o

52850

2 years ago

Anonymous

asked in Ask the Community

discount codes

HiMy friend likes my own airwrap. She would like her self one. Are any discount codes others can share? Grazie.

5362

2 years ago

StuartStuart - Dyson

published in Tips and tricks

How to: Share posts to social mediaTIPS

If you’ve come across an article, topic, or conversation that you think would be beneficial to your social media followers, a group or you simply wish to highlight it across your newsfeed, the Community provide you with a way to do just that.The Community ‘Share’ button enables sharing across other social channels.To begin, simply follow these easy steps:Navigate to the article, topic, or conversation that you’d like to share. Beneath the content body, where the ‘Like’, ‘Quote’, ‘Subscribe / Unsubscribe’, and ‘Share’ options appear, hover over ‘Share’. Click on either the Twitter, Facebook, or LinkedIn logo. Sign-in to the chosen platform and create your post.Share Option For a chance to be featured on Dyson official social media channel, don’t forget to add the #MyDyson to your post. What exactly is it that is share?Before the content is posted, you’ll be provide a preview. This preview includes a ‘Shared image’, a description of the post, the URL and an estimated read time.This doesn

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2 years ago

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