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1253 Posts
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EqpiercingNew Member
asked in Ask the Community
how do I reset the time after a deep clean cycle?

Every time I run a deep clean cycle on my humidifier/purifier, it works for a day.  The next day, the humidifier shuts off, and  prompts for another deep clean cycle.  The countdown timer says over 2000 hours until the next deep clean cycle is recommended, but it only works for a day. If I unplug it and plug it back in, it sometimes works.  Other times, I just have to turn off the humidifier to keep the purifier working.  I've tried turning it on and off.  I've run 4 deep clean cycles in the last two weeks and this problem is still persistent. Dyson customer service was no help.  They suggested holding the power button down, which did nothing.

20172
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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – January 2022COMMUNITY NEWSLETTER

​Welcome to the second edition of our monthly community newsletter. We’ve started 2022 in a big way, not just through our continued growth, content expansions and platform improvements, but with the success of yet another platform milestone. In this edition, I’ll be talking through each of these points and dropping a couple of hints on what we have coming to the platform over the next few months and beyond. Let’s talk visitors and community growthBack in December we’d reported that the community had reached 1200 register uses, a somewhat signification milestone at the time. We’d also predicted that this number would jump by yet another significant amount and the overall engagement on existing articles and new topics would increase over the festive period and gifting season. Our predictions were right. We did not just see an increase in overall traffic, but we saw the community reach yet another registered user milestone. We had another 400 registrations, bringing us to 1600+ to date. I

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Stuart
Dyson Community Manager
2 years ago
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RaquelRookie Member
asked in Ask the Community
indoor air quality monitoring

I have owned my dyson hp02 for a long time. I just got wifi and the app. I turned on the continuous monitoring of the indoor air quality.  It shows no data has been recorded. Any ideas on how to get this function to work?(Edited by moderator – tags added) 

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R
2 years ago
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Leo777New Member
asked in Ask the Community
hp06 vs hp09

Hello like to know the difference between hp06 vs hp09 

9121
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2 years ago
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michaelpickelNew Member
asked in Ask the Community
How to safely move humidifier PH03

I have a new PH03 and would like to move it nightly from my living room to my bedroom—about 15 feet. What is the safest way to transport/move it on a daily basis?  Thanks!

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F
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
How to: Search and post on the Dyson CommunityTIPS

Searching Before taking the plunge and posting a new topic, you may want to see if someone else on the Dyson Community has already asked the same thing, or started a discussion about the same topic. To do this, simply have a quick look for it by using the search option at the top of every page.By typing your question into the search, it reviews all of the existing content on the Dyson Community for key words and returns the 5 top results. Choosing the ‘View all’ option returns all the results.For example, by searching ‘My Filter needs’ you will be shown the top 5 results that contain the word ‘Filter’. Example - Search option with textTopics with either a tick or a question mark against them have been created by other users, whereas ones represented with a document are static articles from the community Knowledge Base.If your topic doesn’t already exist, go ahead and create a new one. Here’s how to do this: PostingNeed further help? Our step-by-step guide walks you through creating a n

13120
Stuart
Dyson Community Manager
2 years ago
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akashllm2011New Member
asked in Ask the Community
how to know the credentials of dyson purifier

How to find the credentials of dyson hot cool air purifier 

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2 years ago
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VenkyNew Member
asked in Ask the Community
oscillation issue

My tower fan continues to oscillate even after it is switched off. I need to turn the mains off to stop this! How do I fix this?(Edited by moderator – tags added)

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Stuart
Dyson Community Manager
2 years ago
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RachRookie Member
asked in Ask the Community
PH01 humidity not working

HiI recently stated a deep clean of the water in my machine’s tank as prompted by the App, but accidentally cancelled it near the beginning. Since then the humidity function has been switched off on one part of the App, but on another part it says it still has ages to go til the next deep clean. I’ve tried taking the water tank and filter out and putting them back and doing a reset but nothing’s worked. Any advice please?(Edited by moderator – tags added)

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R
2 years ago
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lmidd22New Member
asked in Ask the Community
digits not showing on device

Hi there . I’m first to this device and this great community …. I’ve a question if I may…. My wife was pressing the buttons on our controller and now we have lost the numbers displayed on the circular screen. Can you help to get these back to the display pls . Kr Lee (Edited by moderator – tags amended)

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Stuart
Dyson Community Manager
2 years ago
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SigLRookie Member
asked in Ask the Community
Managing devices in multiple homes

I recently purchased a PH03 air purifier/humidifier. It’s working great. I’m now considering buying one for my second home. In looking at the Dyson app, there doesn’t seem to be a way to setup multiple homes, even though I can add multiple devices. In this case, it’s of interest because the app reports local air quality conditions, and my two homes are in very different locations/climates. Have I missed something? Or can I only specify a single home in the app and all my devices are assumed to be in that single home?   If so, that’s disappointing. I suppose that means I’ll have to manually change the home “location” depending on which house I’m in at the time.(Edited by moderator – tags amended)

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2 years ago
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CoopsRookie Member
asked in Ask the Community
Registering more than one machine in the app - How does it work?

Hi I have recently upgraded my older Dyson purifier hot & cool to the latest formaldehyde version. I now have 2 machines and would like to run both of the app but I can't seem to find a setting and the play store won't let me download 2 versions of the app.Can anyone offer a solution as I see this as an issue for the future when people upgrade they will keep the older machine or have more than one machine, upstairs and downstairs...(Edited by moderator – tags amended)

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Stuart
Dyson Community Manager
2 years ago
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Anonymous
asked in Ask the Community
New PH03, deep clean needed immediately?

Good morning everyone, and Merry Christmas!I just unboxed a brand new PH03, shipped from Dyson, and set it up in Auto mode (fan and humidification). Within a few seconds, the on unit display requests a deep clean and the second button glows orange.I looked in the user manual and the icon I’m seeing on the display suggests a Pump Rotor Failure.I started a deep clean (suspicious that this is not the real issue) and now the on board counter display stopped counting down then it got to 59:50.I suspect that this unit is faulty, can anyone confirm?I can’t reach Dyson Support as it’s Christmas Day.

2212
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2 years ago
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ElksNew Member
asked in Ask the Community
faulty sensor

I’ve tried multiple times now cleaning my air purifier tower the second style one and still I’m getting a 999 reading constantly, can anyone help me

2231
DavidTaylor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – December 2021COMMUNITY NEWSLETTER

Welcome to the first of many Community Updates.In this edition, which I am labelling the ‘Christmas edition’, I want to start by saying a big hello to everyone that has recently joined us and to those that have been with us since we started our community back in September.With the community being a first for Dyson, it’s something that the team and I are really excited to see grow and evolve in front of our eyes. Making it a great place for our owners to discuss their machines, learn from each other and grow their own knowledge of the Dyson connected space.In this community update we’re letting you in on all the exciting things going on, including our most popular categories and how we are improving the content for the future. Let’s talk visitors and community growthSince launching in September, we have seen a massive 190,000 unique visitors heading to our community from the Dyson Link App. With our Top 3 categories pulling in a huge 50,000 views between them. I am sure you can agree th

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Stuart
Dyson Community Manager
2 years ago
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MouhsineRookie Member
posted in Ask the Community
Can I use 1x Formaldehyde HP09 for both upstairs and downstairs?

Hello,I am new to this.Can I use my HP09 for both upstairs and downstairs while leaving the rooms doors open?(Edited by moderator – tags added) 

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2 years ago
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mmmNovice Member
posted in Ask the Community
Continous monitoring is on, but not working

I just bought a Dyson Air Purifyer, it’s been running for an hour now.In the app, in settings (“Your machine’s settings”) the “Continuous monitoring” setting is ticked on (the little circle is on the right and has a dark violet colour).However, in the main dashboard, I see no graphs and I get the message “No data has been recorded. You can check the status of continuous monitoring in settings.”.How can I “record data”?(Edited by moderator – tags added) 

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2 years ago
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MattBNew Member
asked in Ask the Community
Cool Link Fan Continuous Oscillation

My Cool link fan continuously oscillates, even when turned off!No response from the remote (other remote functions working correctly) and similarly, no response from the IOS app (oscillation button greyed out).I have changed remote battery and removed/re-added fan from my Wi-Fi(Edited by moderator – tags added) 

3251
Stuart
Dyson Community Manager
2 years ago
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am38g10New Member
asked in Ask the Community
no airflow through air multipier loop on hot + cool fan

I have had my new Dyson hot + cool formaldehyde fan for about a week, but have noticed that I can’t feel any air flowing through the loop or out from the slit on the inside of the loop. Not sure if this is normal or my fan is faulty? cool air flows from the front of the fan, but if I block the air multiplayer loop with a towel or sheet the airflow remains the same.I would expect this to decrease the airflow if air was been multiplied. any ideas what is happening?

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DavidTaylor
2 years ago
B
BecNew Member
asked in Ask the Community
24hr time

How can I change the settings so my air quality graph reads in 24hr time?  (Edited by moderator – tags added) 

1221
Stuart
Dyson Community Manager
2 years ago
I
irrajuNew Member
asked in Ask the Community
air quality is not improving over time

I assume the filters catch the pollutants as the time progresses and reduces the pm* rating over time but I do not see that happening. The filters are clean as whistle after 3 days but the pm* rating keep going up everyday, it started at 30 on day one to 350 at the end of third day. I use HP04(Edited by moderator – tags added) 

7102
Stuart
Dyson Community Manager
2 years ago
O
occasiotarianNew Member
asked in Ask the Community
What is the humidity level in Auto mode?

What is the humidity level in Auto mode?(Edited by moderator – tags added) 

22242
Stuart
Dyson Community Manager
2 years ago
S
SaMRookie Member
asked in Ask the Community
Air quality during Night mode Hp07

Hi I have recently bought Dyson HP07 Hot+Cool for my home. It’s been four days. It’s working fine. But can anybody explain this to me that why the air quality starts dropping while night mode is on. And does the air quality ever reaches good or not. As when I switch to the night mode after using Auto mode, the air quality as per the app starts dropping to very poor.ThanksP.S. I am new to the community. (Edited by moderator – tags added) 

3292
S
2 years ago
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danrobertsNew Member
asked in Ask the Community
Pure Cool creating white dust

My Dyson Pure Cool is about a year old and it used to work great, now it’s creating a white dust and the pollutant readings are off. Any idea whats going on?

9252
Stuart
Dyson Community Manager
2 years ago
Haldex
HaldexRookie Member
asked in Ask the Community
“Re-engineered” PH04

I recently purchased a PH04 as this appeared to be the most current model. However, I have not been able to find any info at all as to what has been updated. In fact there seems to be very little information in general about the technology in the PH series. It’s surprising given these are some of the most expensive products you can get from dyson. Does anyone out there have any insight as to what was changed for the PH03 and 04?(Edited by moderator – tags added) 

1891
DavidTaylor
2 years ago
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