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Getting involved

Post a question, get the latest information and share your knowledge with our Community.

1321 Posts
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Peggy BeNovice Member
asked in Ask the Community
HP07 Temperature and air quality

What is the best setting to keep at night for an infant room (my child is 6 month old)

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2 years ago
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Silver Level Contributor
Heyhey88Silver Level Contributor
asked in Ask the Community
purfifer motor rattle

I’ve seen a quite a few comments online about motor rattle noise (sounds like a something rattling inside the machine) and had several HP units replaced because of it. Has anyone else experienced this?

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Silver Level Contributor
2 years ago
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etoilevyNovice Member
asked in Ask the Community
What to do with evaporator when not using humidify function PH03

I ran the deep clean function because I don’t need the humidifier function this time of year. Do I keep the evaporator in the machine or do I store it separately?

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Announcement: The Dyson Zone™ headphones (2022)HEADPHONES

 We're excited to introduce the Dyson Zone™️ headphones, our first venture into a new category. This brand new format captures city pollution including gas, allergens and particulate matter, and cancels unwanted noise with advanced active noise cancellation and pure, high-fidelity audio.The Dyson Zone™️ is a set of noise cancelling, high fidelity over-ear headphones which simultaneously deliver immersive sound to the ears, and purified airflow to the nose and mouth. The result of over a decade of air quality research and development, the Dyson Zone™️ simultaneously tackle the urban issues of air quality and noise pollution.To learn more about the Dyson Zone™️ simply visit the announcement page, catch up on the latest news by visiting the Dyson newsroom and Sign up to be among the first to hear more about our new product.

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Stuart
Dyson Community Manager
2 years ago
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bsac66New Member
asked in Ask the Community
Clicking noise during oscillating

When the purifier/fan is oscillating it makes a clicking sound. It's more noticeable at lower fan speeds since the machine is quieter then. I removed everything and didn't see anything inside that was obstructing the movements, so not sure what may be the issue. It did not make this noise when I first got it late last year.

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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – March 2022COMMUNITY NEWSLETTER

Welcome to fourth edition of our monthly community newsletter.In this edition, I’ll be talking through our growth, content, platform improvements and providing an update on what we’ve been working on behind the scenes. I’ll also be dropping more hints on what we have coming to the platform over the next few months and beyond. Enjoy! Let’s talk visitors and community growthMarch saw some very exciting stats, with us yet again exceeding our platform goals for visitor numbers, registration, and overall engagement. We welcomed just over 32,000 unique visitors. These headed to the community via the Dyson Link App and as direct traffic. This is an increase of 2000+ visitors from the previous month. 110 registered users joined us. This is an overall increase of 6%, which is just over our 5% forecast. This figure is based off our predicted visitor numbers and the number of active app users remaining in the registration pool from our initial launch phases. A very warm welcome to each of you.

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Keeping your robot vacuum performing at its bestTIPS - ROBOT VACUUM

Here are a selection of tips that could help your robot maintain optimum cleaning performance in your home:Finding the ideal place for your dock is crucial. It should be set up in a location central to the home, where it can easily navigate to the areas you need it and be close to your Wi-Fi access point to avoid connection issues. Once you’ve found this location, read our ‘Setting up the dock’ article for what next.  As the Robot vacuums operates autonomously, preparing your home ahead of a clean has never been more important. Obstacles, such as lose wires, chairs left out and even a drinks container on the floor could result in the machine not being able to clean or reach an area. To help you get started, read our 5 easy to follow steps on our ‘Preparing your home’ article. Cleaning the machine and the sensors regularly - Keeping the machine and it’s sensors clean, and clear of debris is more important than you might think. It ensures optimal performance of the robot and sensor accur

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Robot: ZoningROBOT VACUUM - DYSON APP - KEY FEATURE

Did you know you can use the App to ‘Zone’ areas of your home? Well, you can!Zoning your home comes with some great benefits, such as the ability to run direct area cleaning from the app, setting the specific cleaning modes for each area, through to creating avoid, no brush bar and/or no climb restrictions. To get started, your robot must have successfully completed ‘Mapping your home’. You’ll then be prompted to create, manage, and name the zones on the map.Read more about these features on our ‘Zoning your map’ article. Alternatively, get started by watching one of the videos below: Dyson 360 Vis Nav™ robot vacuum Dyson 360 Heurist™️ robot vacuum 

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson machine I ownTUTORIAL

As the Community now hosts the current portfolio of Dyson machines, it is even more important to understand which generation/iteration you own, especially when talking with other Community members and asking for help. We’ve created a number of helpful articles to help you do just that! Simply selecting the appropriate link.These links go through to machine specific overview pages, which provide descriptions and images to help you better understand your machine and their accompanying Community ‘Tag(s)’.  Robot vacuumUnderstanding which Robot vacuum I ownCordless vacuum cleanersUnderstanding which Cordless vacuum cleaner I ownCorded vacuum cleanerUnderstanding which Corded vacuum cleaner I ownHair careUnderstanding which Hair care machine I ownAir treatmentUnderstanding which Dyson Air Treatment machine I ownLightingUnderstanding which Light I ownHand dryerUnderstanding which Hand dryers I own Understanding your machine generation/iteration not only helps when you are searching or browsi

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Stuart
Dyson Community Manager
2 years ago
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OliviaRookie Member
asked in Ask the Community
time on graph

The time on the horizontal line along the bottom is incorrect. It only displays 10:00 2:00 6:00 and just repeats. How do I set it to display the actual times? (Edited by moderator – Tags added)

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2 years ago
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SvetlanaNew Member
asked in Ask the Community
After deep clean, light deep clean still on.

After deep clean, light deep clean still on, tells that need to do steps 6 to 9 all done but no results, application shows deep clean complete. What i need to do to start working?(Edited by moderator – tags added)

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Understanding which Dyson robot vacuum I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has three generations of robot vacuum cleaners.  Dyson 360 Vis Nav™ robot vacuumRB03 is the 3rd generation of Dyson robot vacuum, with an interactive swipe and click LCD touchscreen.  Dyson 360 Vis Nav™ vacuum  Dyson 360 Heurist™️ robot vacuumRB02 is the 2nd generation of Dyson robot vacuum, with an outer status ring featuring 6 illuminated machine function graphics, and an inner Play/Pause button. Dyson 360 Heurist™️ robot vacuum Dyson 360 Eye™️ robot vacuum RB01 is the 1st generation of Dyson robot vacuum, with 5 function status indicators which illuminate from beneath the large control button.Dyson 360 Eye™️ robot vacuum  To filter Dyson Community content by robot vacuum, select either the Dyson 360 Eye™ robot, Dyson 360 Heurist™ robot, or Dyson 360 Vis Nav™ robot tags. Tags are viewable on each page and appear in the sidebar.Naming -RB01 = Dyson 360 Eye™ robot vacuum 

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Stuart
Dyson Community Manager
2 years ago
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Gold Level Contributor
Emma.SGold Level Contributor
posted in Ask the Community
Adding a second Dyson

HiI was in the process of creating a topic to ask how I go about adding a second Dyson to my app, but based off my title input, the community suggested a list of ‘Related topics’ for me to choose from. This is a great feature and I’ve not come across it before. Bravo to the team for introducing it. This is the topic that helped me answer my question.Keep up the great work. Emma :) 

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Gold Level Contributor
2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – February 2022COMMUNITY NEWSLETTER

Welcome to the third edition of our monthly community newsletter.We continue the year on a high, with yet another month exceeding our predictions.February saw the community grow by a whopping 8%, an overall reduction in the need for additional content creation and our visitor number sitting above the predicted curve. All of which are great indicators that we are doing something right and that our visitors can navigate around the community structure, finding answers to the questions they came with. In this edition, I’ll be talking through our growth, content, platform improvements and providing an update on what we’ve been working on behind the scenes. I’ll also be dropping more hints on what we have coming to the platform over the next few months and beyond. Let’s talk visitors and community growthFebruary saw just over 30,000 unique visitors heading to the community from the Dyson Link App.After the early success of utilising the ‘Interesting article’ section of the homepage, highligh

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Stuart
Dyson Community Manager
2 years ago
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CallumTaylor1993New Member
asked in Ask the Community
Does the Formaldehyde removes smells?

Hi, I’ve been using my hot and cool formaldehyde for a few months now and have noticed if I have candles or wax melts on, and have my device on at the same time I can hardly smell the candles/wax melts and was wondering if the device removes smells or just toxins in the air? This is not something I was aware of when purchased. I’m happy for it to remove dust etc as it should, but not smells in a room? Can anyone assist? Thanks(Edited by moderator – tags added) 

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2 years ago
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RWJNRookie Member
asked in Ask the Community
Oscillation wont stop

Hello, I can’t turn my tower fan TP02 oscillation off using the remote or the app. It oscillates even when the fans turned off.Is it a software or hardware problem? Can I reset the machine? Any advice on how I can fix it?

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2 years ago
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BahajunRookie Member
asked in Ask the Community
hp04 not humidifying

I set up the humidity target to 70% after one and a half hour running the humidity dropped to 49% this is my second day with the machine… yesterday gave me some weird readings regarding the air quality. I’m thinking that this unit may be broke(Edited by moderator – tags added)   

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DavidTaylor
2 years ago
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PJCarlinNew Member
asked in Ask the Community
Dyson Purifier Hot+Cold Noises

I recently purchased a Dyson Purifier Hot+Cold unit. I was surprised at some of the noise it produces and wanted to ask if it is normal. I have read the posts about it making a high pitch noise in Auto Mode, which my unit does. At times it is louder than expected. Even the pitch volumes can change at times. It can be “annoying” in a bedroom setting.  Also, the unit makes a noise when it switches from purifying to heating modes, as the air flow changes. It sounds as if the fan is backing up or reversing motion and then restarting. The noise is considerably louder than I would expect from a unit of this price. It reminds me of an old wall AC unit turning on in a hotel room. Is this normal? Any help is appreciated.(Edited by moderator – tags added) 

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2 years ago
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Ferny917New Member
asked in Ask the Community
Dyson HP04 overload

About 2 weeks ago. Everytime I turn on my dyson it trips my house breaker after 10 min of usage. I was wondering if this has happen to anybody else.

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2 years ago
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DucatiG25Rookie Member
asked in Ask the Community
software not updating

So, I can’t use the “Scheduling your Machine” function on the Dyson app for my HP09 purifier. When I try to click on it it says  This feature is temporarilyunavailableThis will be inactive, until your sottwareinstallation is complete. The icon above willdisplay on your machine while it is installing.Please do not use your machine or switch it off,during this time. I have auto updates on but my purifier isn’t updating. How do I update the software so I can use the scheduling function?

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2 years ago
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EqpiercingNew Member
asked in Ask the Community
how do I reset the time after a deep clean cycle?

Every time I run a deep clean cycle on my humidifier/purifier, it works for a day.  The next day, the humidifier shuts off, and  prompts for another deep clean cycle.  The countdown timer says over 2000 hours until the next deep clean cycle is recommended, but it only works for a day. If I unplug it and plug it back in, it sometimes works.  Other times, I just have to turn off the humidifier to keep the purifier working.  I've tried turning it on and off.  I've run 4 deep clean cycles in the last two weeks and this problem is still persistent. Dyson customer service was no help.  They suggested holding the power button down, which did nothing.

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2 years ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Community news and information
Community News and Updates – January 2022COMMUNITY NEWSLETTER

​Welcome to the second edition of our monthly community newsletter. We’ve started 2022 in a big way, not just through our continued growth, content expansions and platform improvements, but with the success of yet another platform milestone. In this edition, I’ll be talking through each of these points and dropping a couple of hints on what we have coming to the platform over the next few months and beyond. Let’s talk visitors and community growthBack in December we’d reported that the community had reached 1200 register uses, a somewhat signification milestone at the time. We’d also predicted that this number would jump by yet another significant amount and the overall engagement on existing articles and new topics would increase over the festive period and gifting season. Our predictions were right. We did not just see an increase in overall traffic, but we saw the community reach yet another registered user milestone. We had another 400 registrations, bringing us to 1600+ to date. I

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Stuart
Dyson Community Manager
2 years ago
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RaquelRookie Member
asked in Ask the Community
indoor air quality monitoring

I have owned my dyson hp02 for a long time. I just got wifi and the app. I turned on the continuous monitoring of the indoor air quality.  It shows no data has been recorded. Any ideas on how to get this function to work?(Edited by moderator – tags added) 

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2 years ago
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Leo777New Member
asked in Ask the Community
hp06 vs hp09

Hello like to know the difference between hp06 vs hp09 

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2 years ago
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michaelpickelNew Member
asked in Ask the Community
How to safely move humidifier PH03

I have a new PH03 and would like to move it nightly from my living room to my bedroom—about 15 feet. What is the safest way to transport/move it on a daily basis?  Thanks!

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2 years ago
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