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meloxyeloNovice Member

posted in Ask the Community

Never Order Dyson Online

I ordered a humdinger from Dyson, and they not only did not ask for a signature, did not ring the doorbell, but also did not provide tracking updates even when I signed up on my number. The delivery was left to the side of my doorstep, in the open, for someone to porch snatch. When I showed Dyson, they told me they could not do anything to fix the issue, just said it was my responsibility the moment it dropped on my doorstep. Worst customer experience.

460

3 months ago

Simi9Novice Member

asked in Ask the Community

Hair look damaged after using Airstrait

I have been using Airstrait for a few weeks and one thing that I don't like at all is that is makes my tips look too damaged. I do have some split ends but they are so much more visible after using Airstrait than my usual Cloud9/GHD hair straightener. I'm using heat protectant before every use. Also the hair starts to curl within a few hours and the look don't even stay for full day. I have watched so many videos and tried everything but the results are still same. I have naturally wavy hair. Is anyone else experiencing this? I'm confused if I should keep it or return.

40212

3 months ago

mylittones83New Member

asked in Ask the Community

cudstomer service is a fruad

So I have been trying since April. To get a refund. I provided proof the package never came to my home. I have called 10 times. 10 times being told I will have it resolved and refunded. Affirm has sent me to collections over this and now it’s hurting my credit score effecting me from buying my shop. They keep telling me someone is working on it but no one is. I just keep getting on the phone with someone from India arguing with me it’s out of their hands. I’m about to break down. If anyone can help out if I can talk to actual customer side service.

231

3 months ago

Ben2222New Member

asked in Ask the Community

light pipe crevice tool, gen5detect ?

I purchased the advanced cleaning kit from Dyson as it was listed under the accessories for the gen5detect on the myDyson app. However the light pipe crevice tool does not work, have I received the wrong one? Is it even compatible at all? If not why is it listed in the accessories?

3892

3 months ago

nhopwood1991Rookie Member

asked in Ask the Community

Terrible Customer Service, no one wants to help, reading from a script, will say anything to get off the phone - HELP

I'm having serious problems getting answers from anyone in customer services.I bought an item, I released I bought the incorrect item so I called up and tried to cancel the order 15 minutes after placing the order.I was told that they would stop the order from being dispatched and I would have confirmation that my order was cancelled via email between 24-48 hours. Great.This time passed and no confirmation, I made contact, I was then told I would get confirmation we within 24-72 hours. Fine.This time passed and still nothing. No confirmation of cancellation, no product. Left in the dark. I made contact again, this time I was told 24 hours someone would get back to me. Guess what, nothing still. 7 days after placing the order I call up, I'm told the same responses by someone on the phone who didn't want to help resolve anything. He was just reading from a script.I'm furious, I wouldn't have expected this from a UK company. I'm left in the dark with a bill for 479.99 and no product as of

952

3 months ago

JasonWoulfeNew Member

asked in Ask the Community

regustering warrenty

How do I register my new Dyson hoovers warranty online or does it happen automatically when I registered my hoover in the App ?

221

3 months ago

StuartStuart - Dyson

published in Tips and tricks

How do I maximise my Dyson cordless vacuum's battery life?TIPS - CORDLESS VACUUM

We’ve collated some of our top tips to help you optimise the runtime and lifespan of your Dyson cordless vacuum's battery. Maximum power. Only when you need itWe recommend only using Max/Boost mode for short bursts of intensive cleaning. Using these modes more regularly can speed up the degradation of your battery. Stick to using Auto, Normal or Eco mode for everyday cleaning. These settings provide more than enough power for day-to-day cleaning, and will also give you a longer runtime.Avoid use in extreme temperaturesVery hot or cold environments can speed up battery ageing. So it's best to avoid cleaning the car in hot weather, or leaving your vacuum in a cold porch or garage. To protect the motor and battery, your Dyson cordless vacuum won’t operate or charge if the ambient temperature is below 3°C (37°F). Give it a restLet the battery run down to empty at least once a month to help prolong its life. If you have a spare battery, swap them out so they both have time to naturally dis

131363

3 months ago

KsmithNew Member

posted in Ask the Community

V15 detect user manual crashing

Per the Dyson site I downloaded the user manual. When I use it however, at page 9 the file crashes and reloads at page 1. After a couple of tries it just quits. Tried on three iPads with the same results. Suggestions?

130

3 months ago

StuartStuart - Dyson

published in Tips and tricks

Dyson Corded vacuums: Understanding the tools and accessoriesCORDED VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson upright or cylinder vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following video is a good place to start - using a Dyson upright vacuum as an example, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson upright and cylinder models. In this article we take a look at some of the innovative and robust attachments engineered for Dyson upright and cylinder vacuum cleaners. Standard fit accessoriesCompatible with Dyson upright and cylinder vacuum cleaners with standard fittings (not quick release). Groom toolTackling pet hair at the source, for medium- and long-haired adult pets. 364 flexible

10571

3 months ago

BDL_23New Member

asked in Ask the Community

My canister is stuck on my V14 cordless vacuum. No visible blockages, please help!

Hello!The canister of my V14 Cordless Dyson Vacuum is stuck. I have taken it apart, checked for any blockages (which there were none), and cleaned everything I could reach. The red latch works, but the canister seems to be get stuck despite being to pull the latch. I will admit, this started after I vacuumed baking soda out of my carpet. Any ideas?

341

3 months ago

clairemccormick1New Member

asked in Ask the Community

Complaint - repair collection

Hi,I am posting here as a last resort with no complaint contact or email address, my only option appears to be with the customer service phone number that my complaint is about. Long story (and familiar, looking at this forum) short, I have booked no less than four repair collections, none of them have been confirmed by email, none of them have turned up. The last couple of times I called I have asked them to PLEASE do something different, if we just do the same thing and rebook a collection that is not turning up, why would we expect a different outcome? To try and save me going round in circles again, please can someone advise how to get this resolved? I am not getting anywhere calling the same customer service number. My repair references are:36473134 (23/06)36701918 (03/07)36798707 (08/07)37114199 (22/07)Many thanks 🙏

641

3 months ago

charan1111New Member

asked in Ask the Community

When will i recieve my Dyson Purifier please can some one help?

Hi My Dyson replacement purifier had been shipped two days ago order number : , i haven’t received the delivery yet, because a DPD driver had been lying twice on 25/07/24 and 26/07/24 that he had attempted delivery and no one was at home , I have got evidence to prove that driver had been lying twice , He posted the picture of outside my building as a evidence on 25/07/24 and another random house as a evidence on 26/07/24, just frustrating that i couldn’t use my high value purifier that was bought to minimise our Allergies. I need suggestions to resolve this situation , i haven’t had great help from Dyson customer service yet.[Moderation edit - personal data removed]

3 months ago

StuartStuart - Dyson

published in Community news and information

Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics.The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller.The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor.

1950415

3 months ago

Blu3M0unt41nNew Member

asked in Ask the Community

V11 intermittent power at startup

I have a 9 month old V11. The power shuts off after 3-5 seconds several times but then eventually stabilizes and stays powered on while the trigger is pressed. When I first noticed this about a week ago it would shut down once but now it shuts down several times before working normally. There are no error messages displayed on the screen. The unit is fully charged All filters are cleaned and the dirt receptacle is empty The symptom appears even when I disconnect all attachments from the main unit The symptom appears under all power settings (Med,Eco, Boost)Any suggestions? There is no service center anywhere near me so I am hoping someone can recommend an easy fix. Thanks!

782

3 months ago

Shelly ZimmermanNew Member

asked in Ask the Community

terrible management response

We have 2 air purifiers amongst other dysan fans. One just won’t register the water tank. 4 calls to customer service already plus one direct call with a manager. And STILL NO REPLY OR HELP! Does the management team lack that much power that they can’t make a decision and call back a customer as they “promise” or are they deliberately just avoiding trying to resolve the issue. we are a dysan family and own tons of their product. Have usually been so happy. This time is just shockingly bad.

100

3 months ago

jbos100New Member

asked in Ask the Community

rasie complaint

I am writing to express my extreme dissatisfaction with the Dyson Animal vacuum cleaner I purchased four years ago. Despite the high price and the strong reputation of Dyson products, my experience has been nothing but frustrating and disappointing.From the beginning, I have encountered numerous issues with this vacuum cleaner. Even while it was still under warranty, I had to replace several parts. The vacuum constantly blocks up, and I spend half my time cleaning it out. It has consistently shown poor suction, regardless of frequent and thorough filter cleanings. The battery life is extremely poor (despite having been replaced).Now, after four years, the vacuum cleaner has stopped working altogether. We have guests coming tomorrow and I am unable to clean before ether arrival, which is really frustrating. I feel that this product has provided the worst value for money I have ever experienced. I expected far better performance and durability from one of your products.Given the numero

170

3 months ago

Middlemiss66Novice Member

asked in Ask the Community

Missing attachments

I recently bought a V11 Total Clean. The website showed all the attachments I should expect “in the box”. Upon unpacking I noticed some items were missing. I used the live chat feature on the website and was told they would soon follow. A full week later there was nothing delivered so I asked again and was told they would arrive in 2-3 days. Another week has passed but still nothing, how do I escalate this to get the problem rectified?

793

3 months ago

skp300597New Member

posted in Ask the Community

Dyson delivery - UPS - Terrible experience. Pease help!

I am just baffled by the level of utter inefficiency and incompetence at Dyson. Where to begin: My order number is (Removed sensitive information). I received my UPS tracking number(Removed sensitive information) that showed delivered on the 06/26/23, but I never received my machine, so I call Dyson asking for assistance on 06/28/23. That was my first call and after that I called several times (in total 10 times) for the update on the same issues, still the issue is pending. In every call some new representative come and never able to give me any specific answers or able to resolve my concerns. They were all trying to just dodging calls. After my second call I asked for their supervisor, but they never transferred my calls to supervisors. In my 5th called they told me to call the UPS so I called the UPS and they issued the claim for the same and they approved the claim on 07/10/23 and still Dyson failed to refund me my money. (See the screenshot). Finally, after 7th call they transferr

9028

3 months ago

DidoNew Member

asked in Ask the Community

Problem with a courier collection

I have paid £80 for a repair for my Dyson Airwrap as it is out of warranty, I received an email for the receipt and notification of a courier that should have collected it last week, it has never been collected. I stayed in all day and nothing! Dyson say the courier should contact me…but I’ve heard nothing…I have tried to contact Dyson so many times and keep failing. Can anyone help me on here??

1185

3 months ago

CarolinacostatNew Member

asked in Ask the Community

Security checkpoint airports

Is it possible to travel with a Dyson airwrap in my carry-on baggage between European countries? Will I get any trouble in security checkpoints because of the Dyson airwrap size?

512

3 months ago

Finnski11New Member

asked in Ask the Community

dyson ball animal total clean hard to push and pull

Just purchased a Dyson Ball Animal Total Clean and I'm having a hard time pushing and pulling on my carpet. What am I doing wrong?

830

4 months ago

Shar69Novice Member

posted in Ask the Community

hairdryer cuts off

Is it worth paying £99 to have dyson fix my hairdryer or will I just get an electrician to do it as its the power cord...I rang to book a repair he quickly took my name and address that was it didn't tell me what to enclose when sending it bk or anything, didn't even ask serial number

250

4 months ago

TensuoNew Member

asked in Ask the Community

Gen5 dustbin stuck in closed position

Hello hello!I’m a relative new owner of a gen5 detect Dyson, and after about 2 months of use I decided to give it a clean. Thus I proceed to remove the dustbin, and give it a good clean.So after all the work, I decided to reinstall the bin and give it a few back and forth using the red lever in order to see if I installed it properly. Well, to my surprise, it seems now that I cannot open it without using brute force(which I am afraid not to break it) The questions is now..what can I do to unblock the dustbin so I can re-use my dyson. cheers!Cristian

680

4 months ago

KppRookie Member

asked in Ask the Community

No refund after 8 months - what else can I do?

I ordered a vacuum in November 2023. I never received it. UPS returned it to Dyson immediately. I didn’t get an auto refund or a new machine. I called customer support and they confirmed UPS returned the vacuum and promised to send a new one to a different address, more than one time. I never got any confirmation emails. And whenever I email them I usually get a response saying they are too busy to respond, or they say they are looking into my order. Now, after many hours on the phone with Dyson reps, over many months, I’m told that my return was more than 6 months ago, so UPS has no records going back that far. They have to check with the warehouse and they can’t make a refund until their warehouse confirms they have the machine. This was 16 days ago and there is still no response. I’m afraid I will never get a refund. Does anyone have any tips on how to get a refund? My order # is 1648945516

270

4 months ago

MirzaNew Member

asked in Ask the Community

HOW CAN I REGISTER MY MACHINE?

i was just looking is there any way to register machine other than the number coz it is old now and i don’t have access to the number.

120

4 months ago

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