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1319 Posts
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JaneyLJNew Member
asked in Ask the Community
dyson supersonic hairdryer stopped working

Himy hairdryer suddenly stopped working and like everyone says given the price you would not expect this to happen, as I also have a 10 year + old babyliss one which is still going strongI have reported it and have a date of Tues 15th oct for collection.Customer services stated you get a notification to confirm pick up I have never received e mails from Dyson following my registration of complaint I have contacted them twice both occasions they have said details correct upon checking and will send a test e mail not had nothingdo you receive a message from courier to confirm and are you meant to be sent packing labels?this is very frustrating 

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2 months ago
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GillBNew Member
asked in Ask the Community
clogging up

My machine cloggs up where the dust goes into the dust collector. Anyone else have this problem and how can I solve it? I am having to unclog it every couple of minutes as the machine stops when it happens. 

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Jack
Dyson Community Manager
2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Tips and tricks
How do I use the Dyson Pet grooming kit on my Dyson cordless vacuum?TIPS - FLOORCARE

 The Dyson Pet groom tool is engineered for homes with pets. It removes loose hair, pet dander and allergens directly from your pet - before it’s shed around your home. Captured hair is then sucked hygienically away straight into your Dyson vacuum’s bin for easy and hygienic disposal. Dyson groom toolHow do I get my pet ready?Place your Dyson vacuum and tools in view of your pet, to make them part of your pet's surroundings. Move their feeding bowl near the vacuum so they get used to it. Next, try vacuuming nearby while your pet feeds. Before grooming, make sure your pet's coat is completely dry, and free of large knots and matted fur. The first time you use the tool, try without your Dyson vacuum attached. Hold down the button on the tool with your thumb to release the bristles. Groom in the direction of the fur. Rewarding good behaviour can help! When your pet is comfortable with the tool, follow the steps below. How do I use my Dyson pet grooming kit? Attach the XL extension hose an

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Jack
Dyson Community Manager
2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Inside Dyson
Inside Dyson: Our journey towards sustainabilityINSIDE DYSON

 ‘We've always focused on solving problems; engineering better technology, using fewer materials and less energy.’ - James DysonSee how Dyson does more with less in the right way – whether in engineering, education, farming, or good works.WEEE recyclingSustainability at DysonDownload our products and technology sustainability magazine. Learn more 

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Jack
Dyson Community Manager
2 months ago
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Ella12345New Member
posted in Ask the Community
Using the Dyson Airstrait straightener abroad

I have bought the new Dyson Airstraight from USA not realising it has the USA plug on it which I cannot change.Is there anyone interested in buying it from me ?? Dyson have been so unhelpful I have phoned waited an hour to speak to someone any each time they say something different.   I hoped I could send it back to them and change the plug but this has not happened.   Any ideas  ?   I bought it from Desertcart America and they not interested  Any help would be greatly appreciated as I paid £600 for it.   Rather than lose the whole amount wondered if any one interested in buying for much less from  me ?  Thanks for any help suggestions etc.. 

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2 months ago
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PixiefairyNew Member
asked in Ask the Community
why is the customer service so awful for brand Dyson

Has anyone had a problem with the customer service, I was spoken to yesterday in a manner which is highly unacceptable. Worst experience ever. 

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Jack
Dyson Community Manager
2 months ago
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RutujaNew Member
asked in Ask the Community
dyson airstrait

How to order Dyson airstrait from Japan store to India?

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Jack
Dyson Community Manager
2 months ago
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Ruby CHNovice Member
asked in Tips and tricks
Disappointed with no update with my Exchange Order - Already waiting for Two months

I was very Disappointed. As I returned my unit to Dyson warehouse on July and until now (end of Sep) I still now yet received my exchange unit. I try to contact Dyson Live Chat, through Call customer service, and also email. All I get is the same respond is waiting and will get back me later. Then no more update for my case.I would like to know how to feedback to Dyson so then it can expedite my case. 

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2 months ago
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Dave CGNew Member
posted in Ask the Community
self cleaning cycle not working

I use the cleaner until i get the flat battery warning.I do everything to the letter as far as cleaning the tray emptying the dirty water refilling with clean.I put the unit on charge , I  press the correct buttons in the correct order ...all i get is the flat battery warning (Dysons instructions are”the wet cleaner cleans while charging”) It appears to start after part charging, is this the process I should follow ?,I have read every instruction video and written instruction by dyson and part charging is NOT mentioned.Please do not refer me to the help desk..they are useless. I have watched the instruction video(you know, the nice lady in the white pants) many times she  cleans the machine press’s a button and it self cleans.     B.S.Help please

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2 months ago
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BobMoranRookie Member
posted in Ask the Community
Hi there, I just washed the filter on my V11 vacuum and it immediately started showing the need to wash it again after running it for only 20 min. Would it help or hurt if I soaked the whole filter in water for about an hour before rinsing it clean?

I have a V11 absolute model that’s 4 years old.  Every once in a while I notice the frequency that the “filter needs washing” alert comes out increases to the point where even after a rinse/wash and complete dry, it comes on during the first vacuum session.  The last time this happened over a year ago, I brought it for deep cleaning.  The frequency reduced.  Now, over a year later, it’s happening again and after just washing/drying the filter, the alert came on after 15 min of use.I’m thinking of doing my own deep clean, i.e. soaking the filter in water (no soap, just water) for an hour or so, and then go through the normal rinsing process.  Would that help or hurt the filter? 

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2 months ago
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JFos123New Member
asked in Ask the Community
DYSON LOST - Terrible Customer Service - Please help

I ordered the Dyson Airwrap for my mother’s birthday on the 13th of September under the promise of it arriving the next day. The parcel was only dispatched on the 16th of September through Parcelforce with it being out for delivery on the 17th. My parcel has now been ‘out for delivery’ since the 17th of September. I’ve reached out to Parcelforce twice with them finally confirming that they had lost the package and my only solution was to contact Dyson as the sender. I reached out to Dyson on the 23rd of September, with them confirming that my parcel had indeed been lost and that their investigation team would reach out within 5 days with a resolution. No such emailed arrived.  Reaching out to Dyson again, I was told that I had to wait another 5 days for their investigation team and that this time they would ‘definitely start the investigation’. I only received an update from the investigation team on the 1st of October saying they had finally started the inquiry.  I have not received a

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Jack
Dyson Community Manager
2 months ago
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learogNew Member
asked in Ask the Community
New Dyson Purifier Hot+Cool™ HP09 Formaldehyde (White / Gold) plastic burnng smell

Hi ,I purchased the above unit and it arrived yesterday - i unpacked and correctly fitted the inner and outer filters, then after a while i noticed an acrid plastic burning smell. I had to turn the unit off. one at a timeI removed all filters = no smelli added just the white paper outer filters = no smelli added just the blue plastic inner filter = burning plastic smell.I contacted online support and they kindly shipped a replacement filter , but this appeared to be only the outer filter.I went back to the support desk and they advised that the inner blue filter is no longer needed , as it has been integrated into the new outer white filter - can you confirm this is correct please ?regardsLea

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2 months ago
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rdukesRookie Member
asked in Ask the Community
faulty straigtner battery

I am absolutely disgusted with the quality of  Dyson straighteners. I have only had mine 2.5 years and the battery has been slowly dying over the last couple of month, I had a ‘chat’ with Dyson last week who were adamant that there was nothing they could do aside from charge me £100 to get it repaired or replaced or offer me 25% off if I bought another, which is an insult. Having already spent a considerable amount of money to buy it in the first place, I am not prepared to waste any more money on this product. Towards the end of my ‘chat’ the customer service person agreed to Dyson ‘ having a look at it’ It was collected and I’ve now had emails saying it is not even repairable- Dyson must be aware of the faults with their product as there are many forums where people are complaining about the quality, batteries dying and many more. It’s disgraceful that Dyson are happy to sell these straightener at the price they do, knowing full well they are likely to fail in one way or another. I a

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2 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Dyson Supersonic™ hair dryer: Styling guidesTIPS - HAIR CARE

Want to watch a quick, step-by-step guide to achieve your ideal style?  The Official Dyson YouTube channel hosts a vast array of content which is designed to help you do exactly that.Each of the bespoke videos not just help you to achieve your style but shows you exactly which Magnetic styling attachment that was used and how to use it effectively.To get started, simply choose the video that suits your ideal style or visit our Dyson YouTube channel and use the on-screen search option or navigate through the playlists to start viewing more tutorials and insights for creating your look. The Flyaway attachmentUse the Flyaway attachment to finish your desired style.  Bantu knotsCreate sharp knots with curly hair using just the Wide-tooth comb attachment. Everyday blow dryAdd natural volume and create flicks using the Gentle air attachment, Smoothing nozzle and Flyaway attachment. Defined curls and waves Create defined curls, and add volume and shine using just the Diffuser. Volumised blowo

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Jack
Dyson Community Manager
2 months ago
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Alice NeumanRookie Member
asked in Ask the Community
Dyson Outsize Extra - Support?

Wheel fell (broke) off the cleaner head. Spoke with Dyson on 08/25/24. Dyson advised that they were going to replace it under warranty. As of this writing, almost five weeks later, I have never heard nothing from this company...

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2 months ago
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Janmuhl1New Member
asked in Ask the Community
spare Dyson V7 battery?

My Dyson V7 battery has given up after not even 3 years. Anyone selling a spare battery for less than the ridiculous GBP 65 they sell it for in the Dyson shop?

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2 months ago
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ShellfishNovice Member
posted in Tips and tricks
A possible design flaw with the Animal 3 Multifloor and a solution?

I am the proud owner of a new Animal 3 Mutlifloor …..butit is very hard to push on carpet.Looked on YouTube where I found the same issue, a possibly solution offered being a replacement ‘easy push’ motorised head, but the review of this showed that it made little difference.On careful visual inspection of the three way slider on the motorised roller/beater head and what physical changes to the airflow through the head occur when moving the slider from ‘floor’ to ‘carpet’ through a floor+carpet mid position, I could tell that there were two ways in which suction could be ‘wasted’ to reduce the drag when the Animal was pushed or pulled across the floor.Both of these ways are effected by opening and closing vents, two below the head in front of the roller/beater and two to the left and right of the slider that draw air through perorated metal gauzes above the head in front of the roller/beater.Logically, to me, to get three different levels of suction the slider should operate the cams th

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3 months ago
Kanchanapdn
KanchanapdnRookie Member
asked in Ask the Community
dyson reviewer program

Hi,I was just wondering how to get in to the dyson’s reviewer program? I’ve been using dyson for a few years now and own few dyson products and I love love them and how they have completely changed the health of my hair. I’ve even convinced my fams into purchasing dyson hair tools as I cant stop raving about them. I just filled out a quick survey that was sent to me via email but I dont know if this would get me into the reviewers program. Any tips would be appreciated. I really would love to try their Airstrait and new airwrap. Thank you x 

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Jack
Dyson Community Manager
3 months ago
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skatereddieRookie Member
asked in Ask the Community
Ongoing Issue with Vacuum Replacement – Urgent Resolution Needed Case 41432224

 Dear Dyson Support,I am writing to express my deep frustration and disappointment with the handling of my recent vacuum exchange request. I initiated a chat support conversation on August 8th to arrange for an exchange of my vacuum, and nearly a month and a half later, I am still waiting to receive the replacement unit that was promised.Over the past several weeks, I have called multiple times, each time being assured that the issue was resolved and that my vacuum had been released from the warehouse. Yet, despite these reassurances, I still have not received the replacement. I cannot understand why this process has been so complicated and prolonged. What should have been a straightforward exchange has turned into a frustrating ordeal with no clear answers or timeline for resolution.Adding to my frustration is the difficulty in reaching supervisors who might provide clarity or escalation. Each time I’ve called, I’ve been told the matter was resolved, yet nothing has changed. The last

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Jack
Dyson Community Manager
3 months ago
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OttoNew Member
asked in Ask the Community
Dyson V12 orgin

suche Teppichbürste, kann im Netz nichts finden.

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3 months ago
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Bronze Level Contributor
J DubbsBronze Level Contributor
asked in Ask the Community
Worst customer service ever?

Anyone else out there at wits end with Dyson dropping the ball on service? I’m 8-months in with an issue because they want me to ship an entire vacuum back over a ripped gasket, when all I really need is a part. For 8 months they haven’t produced the part in the color of my vacuum, and at this stage I assume they never will. For 8 months they said “a few more weeks” but it never happened. It seems like nobody in the entire customer service team realizes it’s not possible for me to send away my vacuum without a new one in-hand. All I ask is either send the part in the right color, or let me buy a new vacuum in the color where parts actually exist, and then I’ll ship back my old one in the box from the new one. Amazon does this all the time where you buy a replacement and get refunded when the defective product arrives. For some reason Dyson thinks it’s reasonable to send away my only vacuum before they will send a replacement. That’s insane. 8 months of this dance, this horrible sad dan

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3 months ago
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Mo786New Member
asked in Ask the Community
help needed for my product

Re: Complaint Regarding Faulty Dyson Hoover and Poor Customer Service I apologies for causing inconvenience and contacting you directly, but I am very frustrated with the level of service i have been given.I am writing to express my dissatisfaction with the Dyson hoover I recently purchased (order placed on 08/09/2024 and delivered on 10/09/2024), as well as the poor customer service I have encountered in attempting to resolve the issue.I received my Dyson hoover on 10/09/2024 at 11:28, and within 30 minutes of use, it was clear that the product was faulty. I promptly contacted your customer service team and spoke to several agents over the course of multiple calls. Unfortunately, on one of these occasions, I was left hanging on the line without resolution, forcing me to cancel the call.After much frustration, I finally spoke to a line manager (or team leader) who acknowledged the fault following a video call demonstration and agreed that a replacement would be sent. However, I am extr

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Jack
Dyson Community Manager
3 months ago
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LoubieTNew Member
posted in Ask the Community
dyson going round in circles!!!

I’m still waiting for delivery of an order from 2/9/24 It has been despatched but not received by myself. Whenever I contact Dyson they are no help at all! Nobody knows anything !  I have tried to track my parcel with Parcelforce they said they need more info from Dyson. In desperation I have asked to cancel my order and get a refund !!! Please god save me from Dyson they are terrible to deal with!!!

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Jack
Dyson Community Manager
3 months ago
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SLRG94Novice Member
asked in Ask the Community
Need shipping information - can't get a return label

I have been trying to get a shipping label from Dyson for 2 months.   They give me my own tracking number and tell me to take it to a UPS store.  The UPS store is NOT ABLE to print out the label using the tracking number.  Does anyone have advice?  Or an address for Dyson and I will just pay myself to ship it back to get my replacement? (it is still under warranty for 3 more months)  I am beginning to feel like the run around is on purpose so they don’t have to honor their warranty.   any advice welcome as I am extremely frustrated and don’t want to give up on a $599 dollar gift I only used maybe 20 times. 

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Jack
Dyson Community Manager
3 months ago
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lxxxwNew Member
asked in Ask the Community
Can't get support from Chat

Hi, my Dyson hair dryer suddenly stopped working. There is no LED light on. I would like to book a repair but the support chat kept saying “Sorry, I didn't understand that.” as I typed in my email address.This is not something I’d expect after paying hundreds of bucks for a device. Please guide me how to book a repair or replacement. Huge thanks!

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Jack
Dyson Community Manager
3 months ago
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