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262 Topics

Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Dyson Zone™ - Dyson's entry into audioHEADPHONES

Dyson excitingly lifted their embargo on the technology unveiling of Dyson Zone.Last week, journalists attended the virtual secret briefing. Media were very impressed by the audio capabilities of the Dyson Zone and their opportunity to understand how Dyson develops technology, specifically in the audio space.To learn more information about the product, the audio solution, how it helps to tackle the urban pollution problem and so much more, visit our Dyson Zone™ - Dyson's entry into audioDon’t forget to sign up using this link to be among the first to hear more about Dyson Zone™ headphones. Related community articlesIntroducing the Dyson Zone™ headphonesSee how Dyson headphones produce pure, clean audioHow the Dyson-engineered contact-free visor worksInside the filtration system of Dyson's air-purifying headphones

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DeeDee
22 hours ago
V
VlamontNew Member
posted in Ask the Community

V15 Cordless vacuum.

I purchased the cordless V15 when I put all new flooring in my home.  Luxury Vinyl Tile.  I have an area rug in my living room and it will not work on it at all.  It is a plush carpet, but not that thick.  I’m very disappointed in this vacuum.  I do not want to have 2 vacuum cleaners!!  I have saved the box and think I will take it back.  I want a vacuum that can handle all my floor surfaces.   Dyson, you messed this one up.   I have never bought this brand before and for $750.00 I expected it to handle the tasks I need it to do.

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J
1 day ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Get your spring cleaning off to a good startSPRING CLEANING

Like many this spring season, you’re probably in the midst of planning your seasonal cleaning session. It can be hard to know where to start, especially if you’re planning to do it all at once or have an already busy schedule. Splitting tasks over a several days can make the spring deep clean more manageable.To help you, here is our 5-day spring cleaning checklist. It covers the importance of removing animal dander, human skin flakes, household dust and house dust mites from surfaces in the home, paying attention to the areas where these can be found. Textiles, bedding, mattresses, upholstered furniture like sofas and carpets should be on the top of your list. Day 1Wash bedding on a 60°C/140°F or 90°C/195°F wash. This helps to break down and reduce allergens Wash or replace duvets and pillows to reduce the amount of dust mites and skin flakes present in your bed. Vacuum both sides of your mattress to remove dust mites and skin flakes.Day 2Remove dust from kitchen cupboard tops, using e

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S
Bronze Level Contributor
1 day ago
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charlie4849New Member
asked in Ask the Community

Why no Attachment for Wool Carpet

All the Dyson heads on my V10 damage my wool carpet. I’ve tried everything and nothing works.  Why hasn’t Dyson made an attachment which can be used on wool carpets?

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R
1 day ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Corded vacuums: Understanding the tools and accessoriesCORDED VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson upright or cylinder vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following video is a good place to start - using a Dyson upright vacuum as an example, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson upright and cylinder models. In this article we take a look at some of the innovative and robust attachments engineered for Dyson upright and cylinder vacuum cleaners. Standard fit accessoriesCompatible with Dyson upright and cylinder vacuum cleaners with standard fittings (not quick release). Groom toolTackling pet hair at the source, for medium- and long-haired adult pets. 364 flexible

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Stuart
Dyson Community Manager
3 days ago
D
discerningconsumerNovice Member
posted in Ask the Community

Dyson Korean Service Centres Feedback

I live in Seoul, South Korea. I have used the Dyson service centers here for repairs but it has been terrible. The service centers have been outsourced so they are not operated, or managed by Dyson. There is a Dyson phone center which connects you to the outsourced service centers. However, other than transferring your call, Dyson is unable to help you in any other way.  Dyson is unable to answer questions about the repair service, or even the service centers themselves.I have been to the outsourced service centers and it has been a terrible experience. The service is extremely poor, they have been dishonest about quotes, they will not give you a date by which you can expect repairs to be done unless you push them. In my case, when I asked when the repairs would be done, the technician simply said “I don’t know”.I’m wondering if Dyson has the same model of outsourcing service centers in other countries or is this unique to Korea? I’m looking forward to hearing about Dyson repair servic

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D
4 days ago
C
CKPNovice Member
asked in Ask the Community

How can I leave a product review on the Dyson website?

How can I leave a review for the Dyson Purifier Humidify & Cool Formaldehyde? (Moderation edit - Tags Added/Title Updated)

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C
4 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community News - We've expanded!COMMUNITY NEWS

In August 2022 we expanded the community to include our Cordless, Corded, Lighting and Hair Care categories. Creating bespoke discussion and support areas for each. This provided owners, visitors, and those with an interest in Dyson technology with further areas to find support for and to have open discussions with other Dyson enthusiasts about their machines.   Since that time our English language platform has grown exponentially, expanding the support and instructional content available, optimising the website and mobile experiences, helping to guide more members and visitors to answer, to get assistance and engage with one another, right through to increase our members count.Today, I’m extremely excited to share that we’ve expanding even further and have released two new community instances available in Italian and Japanese languages. The addition of these is an important step in the way we communicate, support, and untimely engage with each of these markets. Visit our Italian and J

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Stuart
Dyson Community Manager
5 days ago
G
Green DogRookie Member
asked in Ask the Community

How do I speak with complaints team?

I have had several calls with Dyson phone line and literally 200+ Whatsapp messages. All trying to get my vacuum working. I have been told to buy and have bought: a new motor, new powerhead, new filter. It has been returned to Dyson and returned to me not working. I have continually asked to speak to complaints team. I have been promised call backs repeatedly but they have never happened. I have wasted so much effort and money since December. How do I speak to someone who can help: manager or complaints team.

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D
6 days ago
D
davidm3New Member
asked in Ask the Community

Lost/Missing Package - What should I do?

I recently ordered an item online and I received an email stating that it was delivered. I originally checked the secured mail room but I could not find it. I then walked around my apartment building to see if they left it outside, but still I could not find it. I spoke with management who stated they will keep an eye out for my package. My building is an apartment building with several other businesses below it. My apartment has a sign posted to notice all delivery drivers to place any packages in the "SECURED" mail room, as the front lobby is unsecured. My guess is that my package was either stolen orthe delivery driver dropped it off to the wrong location. I purchased this item as a gift for this weekend but looks like I won't be getting it on time. I then had to spend more money to buy another one in-store for a more secure purchase.I submitted a status check on the delivery but I did not receive any response yet. I just spent twice the amount for one item. I don't want to do a cha

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E
Bronze Level Contributor
7 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: How to curl your hairTIPS - HAIR CARE

To help with curling your hair, our team of dedicated experts have shared a short film and step-by-step guide showing just how to curl your hair with the Dyson Airwrap™ multi-styler.Our team thought there would be no better place to highlighting it, then on our own Community.  Step-by-step guideStep 1. Begin with wet hairStep 2. Then dry to damp using the Pre-styling dryerStep 3. Use the 30mm barrel to practiseStep 4. Select full power and high heatStep 5. Take a small section of hairStep 6. Hold it about 10cm from the endStep 7. Introduce the ends to the arrowsStep 8. Move the barrel towards your head without twistingStep 9. Hold for 15 seconds, or until hair is dryStep 10. Push the cold shot for 5 to 10 seconds to set curlStep 11. Switch off and pull down to release the curl Want to watch a quick, step-by-step guide to achieve your ideal style?Take a look at our Tips for achieving your style and Tips for longer lasting curls articles.  If you have any questions on curling or if you’d

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kellym
Community Moderator
7 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

34615
DeeDee
8 days ago
A
AllIwantisfairnessNew Member
asked in Ask the Community

I bought the air purifier and less than 24 hrs the price dropped - How can I get a refund?

I bought this on the Malaysian website on the 6th March and the price was dropped from RM2899 to RM1799 and have been trying to get a refund or return the goo#ds but all I have been getting is a standard answer, it seems Dyson does not care as much as they claim to have a great customer relationship, I asked to escalate if she could not give me a better answer and put herself into my shoes. (Moderation Edit - Tags Added)

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kellym
Community Moderator
9 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
posted in Community news and information

Community Content Calendar

Want to know when our community team drops new content or makes a change to any of the category layout?  Simply subscribe to this topic thread by clicking on the ‘star’ icon. It will change from hollowed out to filled, which indicates you are subscribed.   We’ll post headline articles in the reply section, including the content URL and the content title.We’ll also make sure that our latest post is pinned below, meaning you won’t need to scroll to the end of the list. 

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Stuart
Dyson Community Manager
13 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Style your hair using either the hair dryer, straighteners or airwrap multi-stylerTIPS - HAIR CARE

Stuck with which style to try next or simply need some inspiration?We’ve made it even easier to find a style to suit you and to achieve the look at home. From an easy on the go curl, to those more defined, a sleek and straight look to voluminous loose waves, we’ve collated a range of styling video guides from across our Dyson Supersonic™ hair dryer, Dyson Corrale™ straightener and Dyson Airwrap™ multi-styler, and brought them into one place - Including a list of accessories to use. To get started, select from our Easy Hairstyles, Curls, Waves, Volume or Smooth and Straighten. Easy HairstylesC-curl​​Creating C curls with the Dyson Corrale™ straightener.Reproduce this style using: Dyson Corrale™ straightenerSmooth c-curlSee how to create a smooth look with Korean-inspired c-curls with the Dyson Airwrap™ multi-styler.Reproduce this style using: Dyson Airwrap™ multi-styler Small round volumising brush Round volumising brush Coanda smoothing dryer CurlsCurly blow outSee how to create a glam

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Y
14 days ago
H
hkhemkaRookie Member
posted in Ask the Community

Dyson Price Promise - Refund still PENDING!

I bought a Dyson V15 around end of last year from Dyson website. Shortly after, the price of the vacuum was reduced by $50 on their website. I called Dyson for a price match and was told they would issue me a refund for $50. It’s been 3 months since then and I’ve not gotten any refund yet. I’ve called Dyson multiple times in last 3 months and every time I’ve been told that the refund is on its way but no refund shows up in my bank acct. What a terrible customer service by Dyson. If anyone here can help, I would greatly appreciate. Dyson customer service line is useless.

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H
14 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: Unique features explainedHAIR CARE

Multi-directional barrelUtilise airflow in both directions with one barrel for ease and speed. Choose from a range of barrel sizes to create loose waves, voluminous curls or tight ringlets.Enhanced Coanda to styleHarness a continuous flow of air to create your style. Re-engineered attachments use Enhanced Coanda airflow to attract hair for faster, precision styling without extreme heat. Harnessing the Coanda in both directions to achieve volume from the roots, shape the hair and align each strand to create a smooth finish.   Airflow and temperature settingsThree airflow speeds and three precise temperature settings, including a constant cold shot.Ergonomic controlsEasy-to-use controls for comfort when styling.Dyson Digital MotorThe 13-blade impeller spins at up to 110,000rpm, generating 3.2kPa. Powerful enough to produce the air pressure that creates the Coanda effect – harnessed by our attachments to curl, shape, and hide flyaways.Intelligent heat controlMeasures airflow temperature o

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Stuart
Dyson Community Manager
16 days ago
C
crsnwbyNew Member
posted in Ask the Community

Negative experience with PayPal - I do not recommend using it!

It seems that Dyson in 2023 although having PayPal plastered on the payment page. If you attempt to use pay in 3 Dyson will NOT confirm the order correctly and you never receive the product and payment never happens. Even thought you have confirmation from PayPal AND Dyson sitting in your email. Just wasted 3 days and 2 attempted orders to figure this out for them. Terrible service again. I was only trying to buy a replacement vacuum. The same one that I already have that fell apart after 2 years with poor quality plastics breaking in lots of areas. Guess I will goto another brand with better service and quality. Just lost a long term customer in the UK.(Moderation edit - Tags Added/Title Updated)

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Jodey
Community Moderator
16 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Cordless Vacuums: Fully-sealed advanced filtration explainedCORDLESS VACUUM

Five-layer filtration All our cordless vacuums use at least five layers of advanced, whole-machine filtration to capture 99.97% of particles as small as 0.3 microns.¹ Every machine is tested to ensure it’s fully sealed, so it traps dust and dirt inside and expels cleaner air into your home. The Metal mesh filterAdvanced chemical etching ensures the mesh sieves particles from the airflow. Powerful CyclonesGenerate strong centrifugal forces to capture fine dust with no loss of suction.² Pre-motor filtration Electrostatically charged filter attracts smaller particles that would otherwise pass through. Bin cycloneInitial cyclonic separation removes the larger particles.To read more about Filtration at Dyson, visit our Filtration: Newsroom articles.  ¹Filtration tested to EN 60312-1 CL5.11 in boost mode.²Data based on internal experiments or collection of Dyson data, except where the source is indicated otherwise.

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Stuart
Dyson Community Manager
19 days ago
Q
QueenJMTNovice Member
posted in Ask the Community

Worst Customer Service Ever!!

I have been waiting for a canister replacement for my Dyson V15 Detect for over two months. I was told by one customer service rep a couple of weeks ago that if the canister was still out of stock, they would ship me a brand new vaccum and I would receive a label to then send the other one back. Sounds fair, right?  Well, today I was told I would have to send the defecrtive one back first and then they would ship me an new one!  This is totally not right! So, Dyson may not trust me, but I sure don’t trust them to honor their part of the deal, especially after all the bad reviews I’ve read!  Whatever happened to making the customer happy? I’ve been waiting 2 months for a vaccum I can use and this is the worst service ever. All I want is to recieve what I was promised and then you will get your defective vaccum back. After purchasing 3 Dyson vaccums over the past several years, this is how I get treated! 

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kellym
Community Moderator
21 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Maintain/Wash your cordless vacuum's filter(s)TIPS - CORDLESS VACUUM

The filter in the Dyson cordless vacuum cleaners is designed to capture microscopic particles. Over time these particles can build up and reduce performance. By washing the filter(s) at least once a month, it helps to maintain optimal performance, the suction power of the vacuum and should prolong the filter life.To help you maintain these filters, we’ve designed 5 quick and easy steps to follow: 1. Remove the Dyson filter(s).Remove the Dyson filter(s) from your vacuum cleaner 2. Remove excess powderGently tap the filter on a sink or container to remove excess dust. 3. Wash the filterWash the filter with fresh water.Do not use detergents. 4. Remove excess waterFill the filter with fresh water. Cover both ends of the filter with water and shake the filter to remove excess dirt. Repeat the process until the water runs clear. 5. Let it dry for more than 24 hoursAfter washing the filter(s), let it dry for at least 24 hours in an area with plenty of airflow, such as next to a fan or open wi

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Stuart
Dyson Community Manager
21 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community Newsletter - February 2023COMMUNITY NEWSLETTER

Welcome to February’s edition of our newsletter.A very warmly welcoming all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here. Every time you interacted with an article, leaving a ‘like’, comment, suggestion or feedback, it helps our community grow 😃!In our January edition we started celebrating our top contributors from the month - those that have helped to answer the most questions, replied the most and have generally looked to improve the community. This editions no different. Simply look for our ‘Top contributor’ sections below. Before we share who these members are, let’s look at two exciting features our team have been working on throughout February.  Spotlighted PostsWe’ve always on the lookout for our next hot topics. Posts that we feel should be put in the spotlight. While these have typically been where other members highlighted a benefit or discovered a unique feature of their machine, we’ve expanded it to h

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A
22 days ago
J
JasmineNew Member
posted in Ask the Community

Dyson Service Complaint

I recently had a very frustrating experience with your company. On 28/11/2022, I purchased the V11 vacuum cleaner through Official Website whatapp customer service during the Black Friday event. Unfortunately, your service has not performed well. because Over the past three months, I contacted customer service many times and was told that the item was in stock, but I was always told to wait for delivery. I am disappointed because the service was not performed correctly; Until today I contacted customer service to inquire about the order, customer service informed me that there is stock, but I have to re-order and pay a higher price for the purchase of this item again! that it's in stock, why can't you accept my previous order and ship it to me? I think I have been neglected before, resulting in me not receiving my item, and now I have to buy it again at a higher price. I feel it is very unfair. I want to ensure that you think seriously about your commitment to customers. Treating them

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Charliebrown
Bronze Level Contributor
22 days ago
J
joatnmNew Member
posted in Ask the Community

Dyson CPAP/BiPAP Design Challenge

It is my humble opinion that the lack of a Dyson CPAP/BiPAP on the world market is a mistake.During the Pandemic, Dyson and other companies rallied to produce respirators to alleviate the shortages at hospitals around the world. CPAP’s are similar machines that were in some cases able to be repurposed into respirators themselves.This forum’s purpose is to convince Mr. Dyson and his company that there is a need for his brand of innovation and a huge demand for these devices so that the world may finally rest easy!Please reply with your messages of support; what you like and dislike about your current/past CPAP machines, and what you want to see in a Dyson CPAP. 

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Stuart
Dyson Community Manager
25 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Remove household dustTIPS - CLEANING

Understanding household dustDust is made up of various microscopic particles, and indoor dust can be a collection of bacteria, pollen, smoke, dirt, pet dander, hair, skin cells, and pollution. According to the Dyson Global Dust Study, it can be displaced by sitting on a sofa or turning on air conditioning. This means it's airborne before settling on surfaces, in corners, and under furniture.Not only is dust unsightly, but it can contain allergens, which can trigger allergies. Reducing household dust is therefore important for our wellbeing. Some common symptoms of dust allergies include:sneezing itchy, watery, red eyes stuffy or runny nose wheezing or coughing.In this article we look to answer questions on the importance of cleaning, washing, and purifying the air we breathe, as well as providing some hand tips to help get rid of dust. Where does dust accumulate?There are many areas around the home where dust can accumulate, including corners of walls and floors, skirting boards, the t

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Stuart
Dyson Community Manager
27 days ago
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