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Getting involved

Post a question, get the latest information and share your knowledge with our Community.

382 Posts

Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Community IntroductionINTRODUCTION

Welcome to the Dyson Community!This is a place where our owners can discuss the use of Dyson’s products. Where they can connect, learn more about their machines and ultimately support one another. As well as sharing their growing knowledge with other members of the community.  This is a first for Dyson and following the successful launch, which focusing on our Air treatment and Robot categories, in August 2022 we expanded it to our entire product range and rebranded it as the Official Dyson Community.If you’re new there and are unsure where to start, you may want to check out these links:Getting involved About our communityIf you have a query or useful information to share, feel free to create a topic, posting either a question or conversation. The best place to do this in our Ask the Community forum. Here are a few friendly tips to help you get started…Join the Community by clicking on the ‘Log in / Register’ button in the upper right hand corner of each page. Fill out your profile –

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics. The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller.The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor.

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7 hours ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Understanding which Dyson Air Treatment machine I ownTUTORIAL

Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson now have three generations of Air Treatment products.  Air Treatment - Generation 1 All TP02, TP03, HP02, HP03, or DP01 products are members of our Generation 1 Air Treatment machines and have their power button at the bottom. These machine are controllable through the Dyson App.Air Treatment - Generation 1 ​​​​​​ Air Treatment - Generation 2 All TP04, TP07, TP08, TP09, DP04 HP04, HP07, HP09, and PH01 are members of our Generation 2 Air Treatment machines and have their power button located above an LCD screen. These machine are controllable through the Dyson App.Air Treatment - Generation 2  Air Treatment - Generation 3 (Autoreact) All TPXA, DPXA, HPXA and PHXA are members of our Generation 3 Air Treatment machines and have their power button located above an LCD screen. These machines are known as the Autoreact series and are not controllable through the Dyson App. Air Treatment

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Stuart
Dyson Community Manager
2 years ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Keeping your purifier performing at its bestTIPS - AIR TREATMENT

Here are a selection of tips that could help maintain optimum air purification performance in your home:Your Purifier, Purifier Heater and Purifier Humidifier are engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively. Clean the sensors regularly - Keeping the sensors clean and clear of debris will help the machine accurately record data and react to particle detection in the home. Read the ‘Cleaning the sensor’ article to find out where they are on your machine.  Clean the machine regularly - Wiping the machine over with a dry cloth will help remove a build-up of dust and debris. Read the ‘Cleaning the machine’ article for all a list of places to check. Before cleaning your machine, ensure that it is turned off at the socket and unplugged.If you’d like to share any tips on this, please feel free to post

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Jack C
Dyson Community Manager
2 months ago
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K-BombNovice Member
asked in Ask the Community

What's the difference between the Dyson Pure Hot +Cool™ purifying fan heater HP00 & HP03 models?

Hello,I own a Dyson HP04 and am very happy with the unit. I’m looking to buy another and noticed there’s a HP00 and HP03 model on the market.I was hoping someone could tell me the main difference between the HP00, HP03, and HP04?Thanks,Chris. (Edited by moderator – Tag added) 

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C
11 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Read about the Official Dyson Community

What is the Community? The Dyson Community is a place where our owners and the platform visitors can discuss the use of Dyson’s products. Where they can connect, learn more about their machines and ultimately support one another. As well as sharing their growing knowledge with other members of the community.This is a first for Dyson and following the successful launch, which focused on our Air treatment and Robot categories, in August 2022 we expanded it to our entire product range and rebranded it as the Official Dyson Community. How can I help to make the community better? We’re really excited to see how it continues to develop and evolve over time. Of course to make it the best place it can be, everyone's involvement is key to growing the platform and helping make it even more of a success.As well as supporting each other, any feedback you have on the platform will be invaluable as we work together to develop it. Tell us what’s working, what isn’t and what you’d like to see more of.

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Stuart
Dyson Community Manager
2 years ago
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Stormydaze22New Member
asked in Ask the Community

Dyson Reviewer Program

I was just wondering if anyone had any tips or ideas about how to increase my chances of being selected to join the Dyson Reviewer’s Program? Or any info on how that process works? I am a long time, die hard fan of the company as a whole and it’s products. I own LOTS of Dyson stuff so that is why I am so interested in joining. TIA.                     

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5 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: Tips for longer lasting curlsTIPS - HAIR CARE

To help you achieve longer lasting curls, our team of dedicated experts have shared a short film showing just how to get the best results from your Dyson Airwrap™ styler, along with their step-by-step guide detailing each step along the way.Our team thought there would be no better place to highlighting it, then on our own Community. Here it is: Step-by-step guideStep 1 : Preparing for StylingFor best results start with freshly washed hair Dry your hair until damp Pre-styling dryer If styling from dry, use a water sprayStep 2: Sectioning your hairSection your hair into 4-6 sections depending on hair type and thicknessStep 3: Wrapping techniquesFor a neater wrap, create tension with the barrelStep 4: Creating Symmetrical CurlsAttach the clockwise barrel Curl hair on one side of your head Switch to the anti-clockwise barrel and curl the hair on the other side of your headStep 5: Creating a natural lookFor a natural look, alternate barrel direction and size as you goStep 6: Creating root

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8 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Create a Topic/PostTIPS

Whether it’s the first time you’re wanting to post a new topic, or you just need a reminder of how it’s done, this article should provide all the info you need. As a registered Community member, you can post a new topic at any time – whichever page of the Community you’re on.If your viewing the site from a desktop, you just need to click the purple button in the header which reads “Create your topic”. Mobile users will need to click the purple button in the lower right hand corner of their screen.Alternatively both sets of users can just simply click Create new topic.Create your post by following the steps below: Choose either a ‘Question’ or ‘Conversation’.  Use ‘Question’ when you need an answer or solution.  Use ‘Conversation’ when you want to share something and involve the community in a discussion.  Enter a ‘Title’. Make sure this relates to what you’re posting about and try to make it engaging and eye catching.  Add a ‘Description’. This is the main body of your content. Try t

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Mel H
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Becoming a Community SuperuserSUPERUSER

Even before we created the Dyson Community, we set ourselves some very clear goals on what it should be, what it should look like and how it should support Dyson owners and platform visitors alike. We wanted to build an engaging community, with a rich knowledge base, where anyone can share their knowledge, offer insights, form connections, learn more about their machines and ultimately support one another. We’ve made a lot of progress in this space already and we know there is still so much more we can do to support you all and recognise you for your contributions.That’s why were introducing our latest reward, the Superuser! What is a Superuser? The Community is more than the sum of its parts - it’s about you. Our owners, our advocates, our enthusiasts, our everyday users. As we want all of you to be involved in shaping the Community, supporting one another, and to be recognised for your engagement as a top supporter, we’re making this new rank available as a reward to our top contribu

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53 minutes ago
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JohnnyaceRookie Member
asked in Ask the Community

Can you check in a dyson cordless on international flight?

Can anyone experience to check in a dyson cordless vacuum on international flight. 

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1 year ago
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CatefarrisNovice Member
asked in Ask the Community

no air from tower fan

Both of my Dyson tower fans have the same problem. No air coming out of the tower. The motor is blowing air but doesn’t come out of the blade.  We have cleaned the blade and changed filter and cleaned the sensor. Some times one willl run fin for a few minutes and then stop.we have spent quite a bit of money on these two fans that are sitting idle at this time.  please helpcathy f

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Stuart
Dyson Community Manager
1 year ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Where do you have your Purifier?

Anyone that has had a Purifier for a while may have their own tips and tricks for getting the best out of their machine.The best place in the room to ensure the cool or hot air reaches them, where the Purification/Humidification really makes a difference in the home or simply how they make sure their feet stay cool on those warm nights. This topics all about that :)I’ll go first...My home office, which is really a converted bedroom is pretty small, but it also faces the setting sun in the evening. Meaning it gets pretty warm. I’ve found if I position my Purifier in the opposite corner from where my desk is in the room, that I get all day cooling and when the sun beams through the window late afternoon, I can just increase the airflow to stay the same. Anyone else have any tips for dealing with the heat?

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Bronze Level Contributor
5 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Joining MyDyson™ and registering your machines

Registering your machines and unlocking exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories.To get started, select from either the web option or our exciting new MyDyson™ app.If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically.  MyDyson™ – Dyson websiteJoining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and AndroidThe MyDyson™ app will be the

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Stuart
Dyson Community Manager
11 months ago
M
mmmRookie Member
posted in Ask the Community

Continous monitoring is on, but not working

I just bought a Dyson Air Purifyer, it’s been running for an hour now.In the app, in settings (“Your machine’s settings”) the “Continuous monitoring” setting is ticked on (the little circle is on the right and has a dark violet colour).However, in the main dashboard, I see no graphs and I get the message “No data has been recorded. You can check the status of continuous monitoring in settings.”.How can I “record data”?(Edited by moderator – tags added) 

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1 year ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Maximise your cordless vacuum's battery lifeTIPS - CORDLESS VACUUM

Whether you’re new to owning a Dyson Cordless vacuum cleaners or you’ve had one for a number of years, we’ve collated four of our top tips to help you optimise the runtime and lifespan of your vacuum's battery. Maximum power. Only when you need itWe recommend only using Max or Boost mode for short bursts of intensive cleaning. Using these modes more regularly can speed up the degradation of your battery.Stick to using Auto, Normal or Eco mode for everyday cleaning. Avoid use in extreme temperaturesVery hot or cold environments can speed up battery ageing. So, it's best to avoid cleaning the car in hot weather or leaving your vacuum in a cold porch or garage.Your machine won’t operate or charge if the ambient temperature is below 3°C (37°F). This is designed to protect the motor and the battery alike. Give it a restLet the battery run down to empty at least once a month to help prolong its life.If you have a spare battery, swap them out so they both have time to naturally discharge. Gen

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S
Bronze Level Contributor
10 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Introducing the Dyson Zone - Pure audio. Pure air. Anywhere.HEADPHONES

With the exciting news that the Dyson Zone™️ headphones are set to launch to even more markets, delivering pure Dyson audio with industry-leading noise cancellation and purified airflow to the nose and mouth of every owner, we’re very excited to make an announcement of our own!  We can now share the expansion of our Community to include a bespoke discussion forum and knowledge base - designed to support owners with product onboarding, in-app functionality, audio, purification, through to maintenance and common queries.  This expansion includes: Two NEW Community sections - For the discussion and sharing of product knowledge; New Homepage Category - ‘Headphones’. New Knowledge base Category - ‘Headphones’. Eight NEW subcategories, individually designed to help onboard and support owners; New Homepage subcategories; General discussion - For general discussion and help.   Setting up your headphones - For discussion and advice on pairing, connectivity, audio and purification. Contro

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K
Silver Level Contributor
3 months ago
R
RoccoPRookie Member
asked in Ask the Community

PH03A vs PH04

I know the PH03 does not purify Formaldehyde as the PH04 does but does the PH03A purify Formaldehyde?  I’m asking this because I was told at a Dyson repair shop that the PH03A is just a PH04 without the WiFi board.  Is that true?  If so then the Formaldehyde processing should be there.  Can anyone confirm this? —Rocco—

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J
Bronze Level Contributor
10 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Supersonic™ hair dryer: Understanding the attachment and accessoriesHAIR CARE

If you’ve not yet familiarised yourself with adjusting your Dyson Supersonic™ hair dryer’s temperature or airflow settings, or using each of the attachments, it’s worth watching our Getting started with your Dyson Supersonic™ hair dryer video. Here you’ll find some great tips on positioning, the temperature setting to use and how to begin styling with different hair types.Below, we look further at the core attachments available across the Dyson Supersonic™ hair dryer range. They’re all designed to give optimal control in styling, in an intuitive and easy-to-use way – discover more about the Dyson Supersonic™ hair dryer by visiting our YouTube channel. AttachmentsThe Dyson Supersonic™ hair dryer comes with magnetic styling attachments which attach easily and securely, and can be rotated through 360° to suit your styling needs. For tutorials on using these attachments as part of your hair routine, visit either our Styling guide article or watch our video below:  Flyaway attachmentThe ide

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Stuart
Dyson Community Manager
5 months ago
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bsac66New Member
asked in Ask the Community

Clicking noise during oscillating

When the purifier/fan is oscillating it makes a clicking sound. It's more noticeable at lower fan speeds since the machine is quieter then. I removed everything and didn't see anything inside that was obstructing the movements, so not sure what may be the issue. It did not make this noise when I first got it late last year.

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G
Silver Level Contributor
1 year ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Keeping your vacuum performing at its bestTIPS - VACUUM CLEANERS

Knowing which part of your machine should be cleaned and when can make all the difference in your home. Become familiar with the user manual, more specifically the areas that detail the ‘Cleaning’ and ‘Washing’ of the vacuum’s components can help you do just that! Here are some of our top tips to help you maintain optimum air flow, performance and pick up in your home: Filter maintenance is key - Keeping the machine’s filters clean is more important than you might think. It helps to ensure optimal performance, suction power and that all important removal of ultrafine particles. Instructions on filter maintenance does vary between category, so make sure you’re refereeing to your manual for recommendations. These articles can help to:  Cleaning the filter(s) on your cordless vacuum cleaner  Cleaning the filter(s) on your corded vacuum cleaner Cleaning the filter(s) on your robot vacuum Maintaining the brush bar - Regularly checking for hair, dirt, and debris will help to ensure optima

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M
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

How to: Order spare parts and accessoriesTUTORIAL

Your Dyson machine is designed to give you many years of excellent performance.Time to time you may need to order a spare part or an accessory, either new or as a replacement.To shop genuine spare parts or accessories, please navigate to our online store. Once here, select a machine from the on-screen options and continue through the journey to view all associated parts.To view if a spare or accessory is compatible with a machine, visit the ‘Accessory store’. Selecting either the Cordless, Corded or Hair care accessories. On the accessory page, a full list of compatible machines is listed. If you require a manual for your machine, one can be downloaded through our Guides and manuals link.

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S
Bronze Level Contributor
1 month ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
posted in Community news and information

Community Content Calendar

Want to know when our community team drops new content or makes a change to any of the category layout?  Simply subscribe to this topic thread by clicking on the ‘star’ icon. It will change from hollowed out to filled, which indicates you are subscribed.   We’ll post headline articles in the reply section, including the content URL and the content title.We’ll also make sure that our latest post is pinned below, meaning you won’t need to scroll to the end of the list. 

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Stuart
Dyson Community Manager
4 months ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Understanding which Dyson machine I ownTUTORIAL

As the Community now hosts the current portfolio of Dyson machines, it is even more important to understand which generation/iteration you own, especially when talking with other Community members and asking for help. We’ve created a number of helpful articles to help you do just that! Simply selecting the appropriate link.These links go through to machine specific overview pages, which provide descriptions and images to help you better understand your machine and their accompanying Community ‘Tag(s)’.  Robot vacuumUnderstanding which Robot vacuum I ownCordless vacuum cleanersUnderstanding which Cordless vacuum cleaner I ownCorded vacuum cleanerUnderstanding which Corded vacuum cleaner I ownHair careUnderstanding which Hair care machine I ownAir treatmentUnderstanding which Dyson Air Treatment machine I ownLightingUnderstanding which Light I ownHand dryerUnderstanding which Hand dryers I own Understanding your machine generation/iteration not only helps when you are searching or browsi

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Stuart
Dyson Community Manager
1 year ago
B
braxtonNew Member
asked in Ask the Community

Incorrect temperature on my dyson purifier cool fan

For some reason my Dyson fan is displaying a negative temperature. The fan is in the bedroom so I am 100% certain it isn’t minus 2 degrees in there! Anyone know what’s wrong and how to fix it? I’ve tried leaving it off and then turning it back on and the software is up to date. Thanks.  Pic of what it says is below… (Edited by moderator – tags added) 

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Stuart
Dyson Community Manager
1 year ago
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