Post a question, get the latest information and share your knowledge with our Community.
Welcome to the Dyson Community!This is a place where our owners can discuss the use of Dyson’s products. Where they can connect, learn more about their machines and ultimately support one another. As well as sharing their growing knowledge with other members of the community. This is a first for Dyson and following the successful launch, which focusing on our Air treatment and Robot categories, in August 2022 we expanded it to our entire product range and rebranded it as the Official Dyson Community.If you’re new there and are unsure where to start, you may want to check out these links:Getting involved About our communityIf you have a query or useful information to share, feel free to create a topic, posting either a question or conversation. The best place to do this in our Ask the Community forum. Here are a few friendly tips to help you get started…Join the Community by clicking on the ‘Log in / Register’ button in the upper right hand corner of each page. Fill out your profile –
Getting the correct support for your Dyson machine starts with understanding which product you own. Dyson currently has two generations of Air Treatment products. Air Treatment - Generation 1 All TP02, TP03, HP02, HP03, or DP01 products are members of our Generation 1 Air Treatment machines and have their power button at the bottom.Air Treatment - Generation 1 Air Treatment - Generation 2 All TP04, TP07, TP08, TP09 DP04 HP04. HP07, HP09 and PH01 are members of our Generation 2 Air Treatment machines and all have their power button located above an LCD screen. Air Treatment - Generation 2 To filter content by machine Generation, select either the Generation 1 or Generation 2 tags. These tags are viewable on each page and appear in the sidebar.Naming -TP = Tower PurifierHP = Heater PurifierDP = Desk Purifier (no heat)PH = Purifier Humidifier
Keeping your purifier performing at its bestTIPS - AIR TREATMENT
Here are a selection of tips that could help maintain optimum air purification performance in your home:Your Purifier, Purifier Heater and Purifier Humidifier are engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively. Clean the sensors regularly - Keeping the sensors clean and clear of debris will help the machine accurately record data and react to particle detection in the home. Read the ‘Cleaning the sensor’ article to find out where they are on your machine. Clean the machine regularly - Wiping the machine over with a dry cloth will help remove a build-up of dust and debris. Read the ‘Cleaning the machine’ article for all a list of places to check. Before cleaning your machine, ensure that it is turned off at the socket and unplugged.If you’d like to share any tips on this, please feel free to post
What is the Community? The Dyson Community is a place where our owners and the platform visitors can discuss the use of Dyson’s products. Where they can connect, learn more about their machines and ultimately support one another. As well as sharing their growing knowledge with other members of the community.This is a first for Dyson and following the successful launch, which focused on our Air treatment and Robot categories, in August 2022 we expanded it to our entire product range and rebranded it as the Official Dyson Community. How can I help to make the community better? We’re really excited to see how it continues to develop and evolve over time. Of course to make it the best place it can be, everyone's involvement is key to growing the platform and helping make it even more of a success.As well as supporting each other, any feedback you have on the platform will be invaluable as we work together to develop it. Tell us what’s working, what isn’t and what you’d like to see more of.
Whether it’s the first time you’re wanting to post a new topic, or you just need a reminder of how it’s done, this article should provide all the info you need. As a registered Community member, you can post a new topic at any time – whichever page of the Community you’re on.If your viewing the site from a desktop, you just need to click the purple button in the header which reads “Create your topic”. Mobile users will need to click the purple button in the lower right hand corner of their screen.Alternatively both sets of users can just simply click Create new topic.Create your post by following the steps below: Choose either a ‘Question’ or ‘Conversation’. Use ‘Question’ when you need an answer or solution. Use ‘Conversation’ when you want to share something and involve the community in a discussion. Enter a ‘Title’. Make sure this relates to what you’re posting about and try to make it engaging and eye catching. Add a ‘Description’. This is the main body of your content. Try t
Anyone that has had a Purifier for a while may have their own tips and tricks for getting the best out of their machine.The best place in the room to ensure the cool or hot air reaches them, where the Purification/Humidification really makes a difference in the home or simply how they make sure their feet stay cool on those warm nights. This topics all about that :)I’ll go first...My home office, which is really a converted bedroom is pretty small, but it also faces the setting sun in the evening. Meaning it gets pretty warm. I’ve found if I position my Purifier in the opposite corner from where my desk is in the room, that I get all day cooling and when the sun beams through the window late afternoon, I can just increase the airflow to stay the same. Anyone else have any tips for dealing with the heat?
Hello,I own a Dyson HP04 and am very happy with the unit. I’m looking to buy another and noticed there’s a HP00 and HP03 model on the market.I was hoping someone could tell me the main difference between the HP00, HP03, and HP04?Thanks,Chris. (Edited by moderator – Tag added)
So I have had this humidifier(PH04) for around a week... The water seems to be depleting very slowly / not putting much humidity out. I am I think on day 4 of it running non stop (night mode at night) and it still has about 1/3 of the tank left.My old cheap humidifier that this is replacing the tank wouldn't last 24 hours running on medium and held a bit more water... So this is putting off something like 15% (or less) of the humidity that was... Is that normal or is something wrong? I expected it to be a bit less because of the filters etc... But this seems like the water would evaporate almost as fast if it was just left sitting out in a container.(Edited by moderator – tags added)
As the Community now hosts the current portfolio of Dyson machines, it is even more important to understand which generation/iteration you own, especially when talking with other Community members and asking for help. We’ve created a number of helpful articles to help you do just that! Simply selecting the appropriate link.These links go through to machine specific overview pages, which provide descriptions and images to help you better understand your machine and their accompanying Community ‘Tag(s)’. Robot vacuumUnderstanding which Robot vacuum I ownCordless vacuum cleanersUnderstanding which Cordless vacuum cleaner I ownCorded vacuum cleanerUnderstanding which Corded vacuum cleaner I ownHair careUnderstanding which Hair care machine I ownAir treatmentUnderstanding which Dyson Air Treatment machine I ownLightingUnderstanding which Light I ownHand dryerUnderstanding which Hand dryers I own Understanding your machine generation/iteration not only helps when you are searching or browsi
Introducing the Dyson Zone™ headphonesHEADPHONES
We're excited to introduce the Dyson Zone™️ headphones, our first venture into a new category. This brand new format captures city pollution including gas, allergens and particulate matter, and cancels unwanted noise with advanced active noise cancellation and pure, high-fidelity audio.The Dyson Zone™️ is a set of noise cancelling, high fidelity over-ear headphones which simultaneously deliver immersive sound to the ears, and purified airflow to the nose and mouth. The result of over a decade of air quality research and development, the Dyson Zone™️ simultaneously tackle the urban issues of air quality and noise pollution.To learn more about the Dyson Zone™️ simply visit the announcement page, catch up on the latest news by visiting the Dyson newsroom and Sign up to be among the first to hear more about our new product.View the launch video on our Dyson YouTube Channel.
Air treatment - 7-day schedulingAIR TREATMENT - DYSON APP - KEY FEATURE
Did you know you can use the App to set a schedule for your machine? Well you can and you can even set this over a 7 day period.7-day scheduling allows you to set your purifier to times that suit you, while still in Auto mode. Whether you want to set it as you get home from work or just at the weekends, your purifier stays on when you need it, and off when you don't.To start using scheduling, your machine will need to be connected to the app. On the home screen press the settings icon in the top right, then select ‘Scheduling your machine’.Here you can add events to a set schedule. These can be preset as either:Morning Evening Night All day CustomRead more about this feature on our ‘Scheduling your machine’ article.
Want to know when our community team drops new content or makes a change to any of the category layout? Simply subscribe to this topic thread by clicking on the ‘star’ icon. It will change from hollowed out to filled, which indicates you are subscribed. We’ll post headline articles in the reply section, including the content URL and the content title.We’ll also make sure that our latest post is pinned below, meaning you won’t need to scroll to the end of the list.
I love my Dyson as a purifier/heater, but it’s always made an intermittent humming noise when it’s on low speed. It’s really annoying and I can only sleep in the same room if I use ear plugs. It’s not a very loud noise, just an annoying one that fades in and out all the time. Does anyone know what’s causing this?(Edited by moderator – tags added)
Registering your machines and unlocking your exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories.To get started, select from either the web option or our exciting new MyDyson™ app.If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically. MyDyson™ – Dyson websiteJoining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and AndroidThe MyDyson™ app will b
Is there a best place for your Purifier?TIPS - AIR TREATMENT
Your Purifier, Purifier Heater and Purifier Humidifier are engineered to purify single rooms, and is most effectively in sealed environments. We recommend using it where you spend the majority of your time at home.When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively.Keep doors and windows closed during usePlace away from radiators, draughts and air vents.
I’ve noticed a humming sound high pitched noise and it happens often but intermittently on its own. I run my Dyson 24-7 on Auto and the filter is okay not ready to be replaced yet per the app percentage. anyone else experience this humming sound and how do I fix it? It becomes so annoying I turn off the Dyson when it happens.
Dyson Airwrap™ multi-styler - Tips for longer lasting curlsTIPS - HAIR CARE
To help you achieve longer lasting curls, our team of dedicated experts have come together and shared their top tips. And I feel there is no place better than our ‘Tips and tricks’ forum to share them with you all.To Start, begin with damp hair. Apply a pre-styling product with hold. Use the smallest diameter barrel for longer lasting curl. Use high heat and high airflow. Make sure the curl is completely dry. Push the cold shot for 5 to 10 seconds to set the curl. Turn off the machine and pill downwards to release the curl. Apply a styling product with hold to finish Want to watch a quick, step-by-step guide to achieve your ideal style?Take a look at our ‘Dyson Airwrap™️ multi-styler - Achieving your style’ article. If you’d like to share your own tips on achieving long lasting curls, feel free to add these below. Any other tips you’d like to share, please post them in our ‘Tips and tricks’ section on the Community homepage.
Becoming a Community SuperuserSUPERUSER
Even before we created the Dyson Community, we set ourselves some very clear goals on what it should be, what it should look like and how it should support our Dyson technology owners and visitors alike. We wanted to build an engaging community, with a rich knowledge base, where anyone can share their knowledge, offer insights, form connections, learn more about their machines and ultimately support one another. We’ve made a lot of progress in this space already and we know there is still so much more we can do to support you all and recognise you for your contributions. That’s why were introducing our latest rank, the Superuser! What is a Superuser? The Community is more than the sum of its parts - it’s about you. Our owners, our advocates, our enthusiasts, our everyday users. As we want all of you to be involved in shaping the Community, supporting one another, and to be recognised for your engagement as a top supporter, we’re making this new rank available as a reward to our top con
I just purchased my new PH01 Humidity and Air Purifier. I was thrilled, being a huge Dyson fan but the humidifier doesn't seem to be getting enough humidity out. I have set at 50 and it has been running full blast for about 8 hours and barely climes a percent. My old cheapo humidifier would knock it out in an hour or less. Am I doing something wrong?
How to maximise your cordless vacuums battery lifeTIPS - CORDLESS VACUUM
Whether you’re new to owning a Dyson Cordless vacuum cleaners or you’ve had one for a number of years, we’ve collated four of our top tips to help you optimise the runtime and lifespan of your vacuum's battery. Maximum power. Only when you need itWe recommend only using Max or Boost mode for short bursts of intensive cleaning. Using these modes more regularly can speed up the degradation of your battery.Stick to using Auto, Normal or Eco mode for everyday cleaning. Avoid use in extreme temperaturesVery hot or cold environments can speed up battery ageing. So, it's best to avoid cleaning the car in hot weather or leaving your vacuum in a cold porch or garage.Your machine won’t operate or charge if the ambient temperature is below 3°C (37°F). This is designed to protect the motor and the battery alike. Give it a restLet the battery run down to empty at least once a month to help prolong its life.If you have a spare battery, swap them out so they both have time to naturally discharge. Gen
Dyson’s checklist for a cool homeTIPS - AIR TREATMENT
With our seasonal temperatures set to soar, there is no better time then now to share our top tips for staying cool in the heat. In fact, in a recent Dyson Newsroom post, our Head of Environmental Care shared their own tips on this.These should help you cool the home, while staying cool yourself. Close curtains and shutters Keep the windows, curtains or shutters closed during the day to minimize the amount of sunlight entering the home. Night-time is when summer temperatures tend to dip, so make a habit of opening windows at night to allow cooler air to enter. Then be sure to close them in the morning before temperatures rise and open them again in the evening as the temperatures gradually drop.Beat heat with cooling airflowWith temperatures soaring, staying cool can be a real challenge on hot summer nights. Dyson purifying fans use Air Multiplier™️ technology with 350-degree oscillation, projecting up to 290 litres of air per second, to cool you.Reduce heat sources at homeOpt for ene
Hello, I have an HP04 2nd generation hot & cool air purifier and can't find my remote. Anyone know how I can turn on the heater manually? It's disabled in my phone app bc I'm in the U.S. It's really cold here and our building's heater is out. :((Edited by moderator – tags amended)
I was just wondering if anyone had any tips or ideas about how to increase my chances of being selected to join the Dyson Reviewer’s Program? Or any info on how that process works? I am a long time, die hard fan of the company as a whole and it’s products. I own LOTS of Dyson stuff so that is why I am so interested in joining. TIA.
Yesterdays App Release - 5.1.21420 saw us expanding the Dyson Link App Community into the USA, Australia, New Zealand, Thailand, India, Malaysia, Philippines, Singapore and Hong Kong regions. This now means that users in these regions, with a registered EC (Environmental Care) machine can start to browse, interact and use the community site.Here are a few tips for getting started:The search bar at the top of the Community Homepage searches the entire site. This shows content from both our help and support articles and that which has been created by other users. If you can’t find what you are after here, feel free to create your own topic. The Knowledge base hosts a variety of help and support articles. These range from network compatibility, key features of the app, general machine set up and maintenance through to commonly asked questions. Access it by either clicking on the Knowledge Base link or through the drop-down menu on the Community Homepage. If you’ve not already done so,
Create a community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.