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Dyson Hair dryer, Hair straightener and Hair styler

378 Posts

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NourNew Member
posted in General discussion

order shipped withouf tracking

My order shipped 3 days ago , but there is no tracking number

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11 hours ago
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Kimforbes54New Member
posted in General discussion

My hair is completely broken! Did anyone else airwrap damaged or break their hair?

Airwrap has broken my hair. Anyone else had this issue. Where is see splinters of my hair in the filter. I have stopped using it for 2 weeks now.  (Moderator Edit - Tags Added)

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1 day ago
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diana.suhovichNew Member
asked in General discussion

Airwrap Volumizing Damaged My Hair

Hi everyone! In the last couple of months, my volumizing brush head has been burning the ends of my hair. Thankfully, I contacted Dyson and they were more than willing to send me a replacement. Am I the only one with this issue? I purchased my machine in 2021.  (Moderation Edit - Tags Added/Category Updated)

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1 day ago
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ashton0000New Member
posted in General discussion

Treatment of professionals has tarnished my impression of the brand.

I am the owner of a hair salon in my city and we all use Dyson Supersonic Professional hair dryers. Our clients expect an elevated and high end experience and we have been very proud to represent Dyson as our tool of choice. Recently I returned my hair dryer for a simple warranty claim. My agent was polite and told me it would only be 7 - 14 days before I had my new dryer. Fast forward to now, I have spoken to three more agents trying to confirm updates on my order and have only just now been informed the Supersonic Pro is out of stock. Had i known this before, I would have simply purchased a new Supersonic at my local beauty supply to use in the meantime. Now, it has almost been a month and I have been losing valuable time behind the chair using a cheap, off brand dryer.  All agents have refused to escalate my issue to case managers and I am now having to take my issue public. Poor treatment of any of your customers is unacceptable, but especially when we are relying on your product t

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1 day ago
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arieltucci83Rookie Member
asked in General discussion

professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark. 

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1 day ago
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CristinaIvasucNew Member
asked in General discussion

Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

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Jack
Dyson Community Manager
2 days ago
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AnuvanshNew Member
asked in Maintaining your hair care machine

no update on my exchange

My machine stopped working after 2 months of buying it. I raised an exchange request for it. I sent the product within 2 days and it has been more than a month since I got a update.EVERYTIME I chat or email you guys, there’s just a standard reply “You’ll get an update in 24 hours”. After that? Nothing happens. After chatting about 15 times, you finally decided to send my exchange order but THAT GOT CANCELLED FOR NO REASON. I see the machine is available. But it got cancelled.And now you guys have even stopped replying to my emails.Is the customer service limited only till we’re buying the product? Because it seems like that. When I wanted to buy the product EVERYTHING was pretty smooth and fast. And now nothing is moving. 

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Jack
Dyson Community Manager
2 days ago
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JonathanchuaRookie Member
asked in General discussion

dyson warranty for airstrait

I am having problem with my airstrait been using it for 2 weeks and today suddenly it won’t work. I ‘ve been using the right which plug and  the test  and today suddenly it didn’t switch on.  the only concern for me is I bought the Dyson airstrait in Dubai and I have moved to Malaysia for now . Can I still get the warranty in Malaysia . I won’t be going back to Dubai anytime soon as my work needed me to be in Malaysia . 

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Jack
Dyson Community Manager
2 days ago
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HazelwithoutnutNew Member
asked in General discussion

Dyson airwrap purchased in the US and doesnt work in the philippines. what to do?

Hi. Im new to the community. My aunt in the US recently purchased a dyson complete airwrap as a gift for us and brought it here in the Philippines. Unfortunately, we cant use it here due to the difference in voltage. Asked dyson philippines customer care if they can swap or recommend any transformer converter but they said that its best to ask Dyson US on it. Is there any particular brand of transformer or coverter available in the philippines that we can purchase to make this work here? I know we can no longer use the warranty since its only valid in the US and we can bo longer return it to US too since the number of days for return already lapsed so we are just exhausting means to make it work here in the Philippines. Any leads eill be greatly appreciated. We just dont wanna wast the money spent on this dyson so we better make this work here. 

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2 days ago
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Londonno1Novice Member
asked in General discussion

Why won't my Dyson Airstrait straightener switch on?

Has anyone else had problems with their airstrait?  I’ve had two machines delivered now and both have the same problem,,,, no power to it! just wondering if I am just unlucky or is this an issue for anyone else (Moderation edit - title updated)

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2 days ago
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TetianaNew Member
asked in General discussion

help plese

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

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Jack
Dyson Community Manager
4 days ago
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ca.izabelaNew Member
asked in General discussion

airwrap stopped working after two months.

I’ve cleaned the filter after each use, I’ve been nothing but gentle to it, and this thing stops working mid use. How is this possible? 

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Jack
Dyson Community Manager
4 days ago
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MellyNovice Member
asked in General discussion

Dyson Airstrait straightener Presentation case/Travel wrap/Display stand availability in the UK

Can’t purchase protection for my lovely new and very expensive Airstraits here in UK - any thoughts what to use instead as nobody in customer service has any clue when they may become in stock?(Moderation edit - title updated)

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Jack
Dyson Community Manager
4 days ago
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Ami MehtaNew Member
asked in General discussion

Replace a brand new Dyson Airwrap from India for a US version

I received the Airwrap from my family as a gift. I live in US, when I had reached out to Dyson in June, customer service reps has assured me, i would be able to switch the Airwrap for the US version.I could not get  to the service center, due to a long term medical emergency in the family.When I reached out back to the Dyson customer care today, they are telling me the policy has changed and they cannot replace the Dyson Airwrap for the US version.I need help!!!!!I am stuck with this beautiful expensive piece of technology that I have not been able to use for months now. There has got to be a way to help me with this, so I can use the Airwrap and be a satisfied customer. Can someone from the Dyson community take this back to higher management and help resolve this situation, please? (Edited by moderator – Tags added) 

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4 days ago
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beefyredNew Member
posted in General discussion

egregious customer service

dyson violated their own return policy with incompetence and disregard. Over five months trying to return an unopened hairdryer. As an owner a dozen Dyson products I will never invest in another. I have a paper trail beginning in 2023 regarding this matter. 

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4 days ago
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TrifstyleRookie Member
asked in General discussion

Supersonic Pro not turning on…

I’m just wondering if anyone can help or offer maybe some support ??So, it’s taken me a long time to get comfortable using my Dyson Supersonic, especially on clients. At first I couldn’t get used to the shape and the location of the buttons felt awkward. But then slowly I’ve actually grown to love it. Now just as I’m starting to really get the feel of it, it suddenly stops working. I’ve had it just around 6 months. It’s working fine one day and then the next day it just won’t turn on.I contacted Dyson through the chat feature on their website and was told by the representative that my machine is broken and must be repaired. They say I will need to drive over two hours to a Dyson repair center to get it fixed. Only after I tell them that I live in a city and do not have a car do they offer me the option to have it replaced. But then I’m told that there are no Supersonic Pro units available. What the heck? Can this be? I’m just wondering if anyone else has had this happen??No repair cent

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4 days ago
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JmdubbsNew Member
posted in General discussion

Short Lifespan Airwrap

I have had my airwrap since Nov 2021, so 2 ½ years. And i barely used it a couple times a week max and it just stopped working yesterday. I chatted with an agent for 2 hrs and came to the solution that they escalated my case and would be in contact in max 24 hrs. I called today after the 24hrs and there was never an escalation or anyone who was going to contact me. As i am out of the warranty range and live far from a service center the only solution i was given was to replace it. I was not offered any sort of discount. I stayed on the line to take the survey and the representative would not hang up the phone for me to do that. They kept the line open for over 30mins. For how expensive dyson products are i expect a better level of customer service and i expected the airwrap to last at least 10 years. I am very disappointed and will be looking into shark and other companies. Id rather spend a couple hundred if im going to just be replacing them every 2-3 years. From the reading i have d

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6 days ago
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AnnemarieHNew Member
posted in Everyday use

round brush keeps coming off

I got the air warp at Christmas. The round brush attachment keeps coming away from the main styler every time I use it. It’s clicked in properly but just pops off every single time, no matter what. It’s really frustrating!!! 

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6 days ago
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ScottiemNew Member
posted in General discussion

collection for repair

Hi, I have now waited in 3 differing full days for a collection. Despite after the first let down and reassurances there has been no collection by dysons courier.  I paid for the repair in March under order number 34406137. NoThe call centre representatives have informed me that DPD should collect in the uk. Despite phoning around 6 times to Dyson customer services to check that the hairdryer would be collected and getting cast iron guarantees it would be picked up today - another no show unfortunately.  Customer service with no ability for resolution is not very good. How do you sort this if Dyson customer services can’t?  thanks.  

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7 days ago
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charleaRookie Member
asked in General discussion

Why didn’t/will the ceramic pink airstrait launch in the UK?

I keep seeing comments claiming that the Mother’s Day colourway has launched in the UK but it doesn’t include the airstrait. Why not, Mother’s Day is 9 days away in the UK! Can we expect it?

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Jack
Dyson Community Manager
7 days ago
Bpretty01
Bpretty01New Member
asked in Maintaining your hair care machine

How to prevent/clean vivid color off my Dyson Airwrap?

Hi! I am having an issue with my bright pink/deep magenta hair color transferring to my light Blue/light pink Dyson Airwrap. Does anyone have any Advice on how to prevent this or even how to clean it off? I have tried getting it off with just water, and also using my Precleanse by Dermalogcia but nothing has worked (yes I know Precleanse is a skin cleanser but us Estheticians know it can be used to take off SO much more than just makeup). It could be the type of hair color too, because it’s actually a “permanent vivid color”. It’s Pravana Everlasting Poison Berry. It doesn’t transfer on anything unless it’s wet or heated.  I just got a light pink Dyson straightener as well without thinking about this problem before purchasing, and I’m nervous that my color is going to ruin it.  if anyone has any suggestions or tips please let me know!!!  thank you!    

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Jack
Dyson Community Manager
8 days ago
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Mayers8126Novice Member
asked in General discussion

Sent Corralle into get repaired and now they are saying it wasn’t in the box!

Sent in my $500 Corrale stradinghtner to get a new battery. Shipping label said it was going to Washington. I get a call saying it is in WI and my Corrale is NOT in the box only the docking station and cord is. When I called they said it never went to WI only Washington. BUT the representative in WI sent me pictures. The pictures show packaging that I did NOT put in the box. They are telling me file with UPS but THEY LOST IT and SENT IT to a place I never authorized. Anyone else go through this?

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8 days ago
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aelizalovejoyNew Member
asked in General discussion

When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

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S
9 days ago
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HinnaNew Member
asked in General discussion

Airwrap is not working for my hair texture

I have had the airwrap for about 6 months now, and I am struggling with it. I have thick hair and a lot of it. It’s not curly but more wavy and very frizzy. I have tried different products and methods but the air wrap just leaves my hair poofy and frizzy. I always have flyways that I can’t take. The style also doesn’t last for me. If I use the barrel it only lasts until the end of the day. If I use the round brush again it only lasts until the end of the day. And I can never get my hair to be smooth and shiny like I can with other heat tools. Help!!

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9 days ago
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elooNew Member
asked in General discussion

Can I use my Dyson Supersonic Hair Dryer from Japan in the US?

Hi,I recently bought a Dyson Supersonic Hair Dryer in Japan and bought it over to the US. When I was talking to the salesperson at the place of purchase, they told me that it should work since the power supply range is the same. However, when I plug in my hair dryer at home it doesn’t work at all. The voltage stated on the hair dryer is 100V 50-60 Hz. Please help!

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9 days ago
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