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Dyson Hair dryer, Hair straightener and Hair styler

101 Topics

Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Getting started with Styling

Dyson Airwrap™ multi-styler: Understanding the attachment and accessoriesSPOTLIGHTED POST

If you’ve not yet familiarised yourself with the controls, temperature or airflow setting, or just how to attach barrels, brushes or dryers, we recommend watching our Getting started with your Dyson Airwrap™ multi-styler video. Here you’ll find some great tips on positioning, the temperature setting to use and how to begin styling.In this article we take a look at the core attachments available across the Dyson Airwrap™ multi-styler range.All of these attachments have been designed to give optimal control in styling, in an intuitive and easy-to-use way – discover just how we’ve re-engineered the multi-styler attachments in our YouTube video.From our barrels, which help to produce defined curls and waves, our brushes that help shape and smooth hair, through to dryers used to prepare and finish the looks, we’ve provide a description and an example for when these might be used, along with what style/look they’ll help to achieve. BarrelsOur NEW Barrels give you optimal control and styling,

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Stuart
Dyson Community Manager
2 days ago
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yuchenwu0524Novice Member
posted in Maintaining your machine

Airwrap replacement - Very poor customer service

My airwrep stopped working sometime last year. After communicated with the customer service and couldn’t get it working after all the trouble shooting steps, I sent the machine back in Nov/2022 and was promised that a new machine would be sent to me in 12 days. Nothing came in Dec/2022. I contacted Dyson and was told a machine was ordered and would be sent to me in 2 weeks. I still didn’t get any machine in Jan/2023. I contacted Dyson again and was told I would get refund and could order a new machine afterwards. Still nothing cam for a month. For a third time, I contacted Dyson for the situation and was promised that a new airwrep was ordered and will be sent to me in 3-5 days. Another month again passed by and nothing came. Now it’s March/2023. I just called again and was told that somehow the order was cancelled and an email will be sent to me in 24-48 hours. I’ve been waiting for 4 MONTHS and still didn’t get a confirmation that ONE new airwrep will be sent to me. This is like retu

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4 days ago
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TapgirlNovice Member
asked in General discussion

Airwrap Promotion - Free attachment (March 2022)

Interested to hear if anyone actually got the free upgrade attachment offer for the Airwrap? The comb attachment was offered free for customers but it was never available, put in my notify me request and never heard anything. Now it is not even on the website. (Moderation edit - Tags Added/Category Updated/Title Updated) 

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Stuart
Dyson Community Manager
4 days ago
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diana.suhovichNew Member
asked in General discussion

Airwrap Volumizing Damaged My Hair

Hi everyone! In the last couple of months, my volumizing brush head has been burning the ends of my hair. Thankfully, I contacted Dyson and they were more than willing to send me a replacement. Am I the only one with this issue? I purchased my machine in 2021.  (Moderation Edit - Tags Added/Category Updated)

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4 days ago
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AirheadsNovice Member
published in Everyday use

Airwrap Curling - Barrel Comparison Video!SPOTLIGHTED POST

Heyyy Everyone!I LOVE using the 30mm barrel! I use the 20mm to get super tighter and small curls!! I always forget to take a picture to share 😥!Anyways! I shared this before and thought, ‘Hey, why not make a post”, so here I am! ANDDD Here’s the video comparison between all of the airwrap barrels 😍! And some GREAT tips on CURLING !Ariel 😘x

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Stuart
Dyson Community Manager
11 days ago
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EduardoJNew Member
posted in Maintaining your machine

Extremely disappointed since I can't repair my device

You’d think with a brand as innovative and expensive as this one you would be able to repair your device but as it turns out, my daughters hair driyer is unfixable. It seems if you have a problem with the motor, since its made in Malasya there is nothing to be done for you. This only after 4 years of purchase and taking very good care of it. Very very disappointed and unhappy customer here! (Moderation Edit - Tags Added/Moved Category) 

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12 days ago
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Kay2707New Member
posted in Everyday use

help with my 20mm airwrap barrel

I’ve just purchased an air wrap which came with the 20mm barrel due to me having super straight and fine hair. I’m just wondering if there is a trick to getting my hair to take to the 20mm barrel? I can get it take to the 30mm barrel with no problem, but looking for the tighter curl in the hopes it will last longer. Thanks in advance for any suggestions anyone has.

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Jodey
Community Moderator
14 days ago
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SkyjetterNovice Member
posted in Maintaining your machine

Supersonic hair dryer - Repair help

So you make a large investment a premium product  only to find out that when your hair dryer quits heating you can’t find a proper repair shop to fix your issue. The repair shop in Las Vegas told me over the phone they don’t repair hair dryers. What’s a customer yo do? Pony up another $500 for a new hair dryer. Send to be an unreasonable solution. 

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17 days ago
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izzymouracadeNew Member
posted in General discussion

Can Dyson please create a diffuser attachment for the air wrap!

I love my dyson airwrap but I really cant use it to just dry my hair because I have curly hair. I would love for dyson to create a diffuser attachment.

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kellym
Community Moderator
17 days ago
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Smiley9501Novice Member
published in General discussion

Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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23 days ago
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NossirreNew Member
asked in General discussion

Can I use a Russian Dyson Appliance in the US?

I spoke with Dyson customer support through chat because I have a Russian version of your air wrap and they told me to go to your customer service service center and they will take care of me here in America. Well I went and they said there’s nothing they can do for me. And that they have been getting an influx of people coming to their location with this same story. So I’m writing to see if there’s anything you’re able to do for me? I just got the item in Aug of last year and it saddens me that I cant even use the appliance here even with an adapter.  (Moderation Edit - Tags Added/Title Updated) 

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Stuart
Dyson Community Manager
23 days ago
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Macron182New Member
posted in General discussion

Dyson Supersonic Help!

Hi everyone, I have just received the Dyson Supersonic hair dryer as a gift and as someone with very long thick hair (it's fab!) .. a few people have mentioned to me that you can get attachments for the Supersonic to make it similar to the airwrap for curling aswell.. can anyone advise on this? Thanks.

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SalonSally
23 days ago
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CurlyJaneNovice Member
published in General discussion

Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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24 days ago
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marisanbNew Member
posted in General discussion

Terrible customer service experience - Refund Process

I ordered my Dyson via Affirm in December, I received it and it did not give me the results I was hoping for. That being said I felt confident in returning due to the money back guarantee and Dysons so called “great customer service”. It is now 2/15 and I still have not received my refund after multiple calls to Dyson. I called today and the rep told me “Oh yeah it looks like the warehouse never confirmed they received the items even though we did” (and this was after I was sent an email confirming they received items back) He says all he can do for me now is refund me in 10-14 days, even though I have already waited well over that, now just more time goes by. I told the rep that I will be telling everyone and anyone I know how disappointing my experience with Dyson was, and he seemed to be fine with it. If you are OK with horrible customer service after spending $600 on a hair curler, then Dyson is for you. I would advise you purchase with DRYBAR. 

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25 days ago
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Aygul Ahmad
asked in General discussion

Dyson Airwrap purchased in USA doesn’t work in Europe - What can I do?

 Hello. I have bought dyson from USA, but it doesn’t work in my country, Azerbaijan. And dyson(USA) doesn’t recommend to use converter because my machine will be damaged with converter and they directed me to Turkey team.I talked to the Turkey dyson team they said I can use converter and they can’t arrange exchange. However US dyson team don’t suggest to use converter as it will damage my machine. After that I talked to the UAE dyson team and they also said that they are not able to provide replacement service. Then I talked to the US dyson team via instagram, they said they are looking further into this for me and will be in touch shortly, but they never returned. And after that I talked to the member of US dyson team via live chat. He gave me the number which help me to solve this issue. I called that number and they directed me to UK for replacement. But they said that if I am not in UK they cannot help me. After that I called dyson US team again. They said they cannot do anything a

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26 days ago
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DawnieRookie Member
asked in General discussion

Airwrap Attachment Locking Issues - What to do?

After debating buying the airwrap for so long finally purchased it today from John Lewis... so disappointed when trying it out as 2 out of 6 attachments will not lock in place, and the other 4 do lock but after much persuasion on pushing the knob. So expensive for this to happen. I have wats apped dyson and they did reply but was out for tea so will get back in touch tomorrow. Its so upsetting due to the cost of it.  (Moderation Edit - Title Updated)

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26 days ago
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LeopardEyesNovice Member
asked in General discussion

Dyson USA - Extended Warranty at HiClyde.com

If you purchase a Dyson hair dryer at a retaill store, are you still able to purchase the Clyde Extended Warrantly thru HiClyde.com?I see the HiClyde.com site asking for the purchase email and I did not purchase on Dyson.com, I think this is why I cant see my purchase to buy the extended warranty. Is it worth it to return to retailer and purchase thru dyson.com if that is the case?(Moderation Edit - Tags Added/Converted to Question)

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27 days ago
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We are familyNovice Member
posted in General discussion

Dyson retail NY - She is an Awesome asset to the Dyson Family

While on vacation in NY, My son’s girlfriend needed to purchase an attachment for her blow dryer. We entered the Times Square location and were greeted and assisted by a salesperson. With disappointment, the attachment was reportedly not available. As we browsed the other products, another salesperson Alicia approached the 4 of us. She was pleasant, friendly and soon we would discover knowledgeable, helpful and an excellent salesperson. She answered the initial questions regarding the attachment and corrected the misinformation given previously and sold her the attachment. She provided a consultation on how to achieve our desired look for our hair texture and before we left had sold me a Dyson supersonic blow dryer.   She took the time to explain the product, how to use it and the different attachments provided. I received a fair market value and was pleased with my unexpected purchase. As we left, happy that we would be receiving our Dyson products in the mail when we returned home, m

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1 month ago
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ck523789Novice Member
asked in General discussion

Dyson Corrale $500 hair starightener and only lasts 2 years? Absurd!

I purchased a Dyson Corrale for my wife as a gift in March of 2020 for all of her hard work through the pandemic. (We both worked through it in healthcare). I purchased it from Best Buy for $544 with tax. In 1 year, the charging stand stopped working. She had to attach the device to the cord for it to charge. Ridiculous. Now, the past few months ago, when she turns it on to heat it up to use it, the device displays the warning screen that the device is too hot. The device will not reach any of the present temperatures because it will say too hot. We powered it off, waited for a while and tried again. We verified there is no nearby heat source and troubleshoot with dyson over the phone and the device will not heat up because the warning screen comes on. This device has never been dropped, left the house its been in and has only been used 1 time a week and kept clean and in mint condition and in less than 3 years have all of this negative experience with this product is absurd. We pay a

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1 month ago
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citygirlNovice Member
asked in General discussion

Out of warranty repair - Terrible customer service

Very bad customer service!! Hair dryer broke, just out of warranty, Dyson won’t replace, will cost $400 to fix. Terrible product and customer service.(Edited by moderator – Moved to a new category/ Tags added) 

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1 month ago
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BuffyhNovice Member
published in General discussion

Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 month ago
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terilou74Novice Member
posted in Maintaining your machine

Airwrap - white flashing light after cleaning but only on the brush attachments

Someone please help!!My airwrap white light keeps flashing, I clean it regularly & always seems to happen when using the brush attachment. Anyone have this problem?  (Moderation edit - Tags Added/ Title Updated)

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1 month ago
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HusbandRookie Member
asked in General discussion

Supersonic - What is the wattage?

How much power does my hair dryer use? I know that it is 120Vac, but I want to know how much actual power is required. I looked through the owner’s manual, and it doesn’t say. Nor does any label on the device, which is weird. This is basic stuff, as a person should be able to plan for his power needs on one circuit.Thanks. (Moderation edit - Moved to a NEW question/Tags Added) 

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1 month ago
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MaryBonHilNew Member
published in Everyday use

How do I use the Airwrap on my Frizzy/Curly hair?SPOTLIGHTED POST

Hey everyone! I got an Airwrap last month. Have been struggling for over an hour daily trying to make it work with my hair.I started off with wet hair, like recommended. I use a frizz free products and leave in conditioner.Instead of my curls holding, they immediately started dropping out - I even used hairspray to set them in place. I use the hairdryer attachment, firm smoothing brush and finish with the smaller barrel to set my hair.Following a recommendation from a girl at my gym, I tried only the firm smoothing brush, used the coldshot to set my hair and completing with hair spray. My curls lasted a few hours, which was better but still not all day.My question is, will I ever get the Dyson to work on my hair?

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1 month ago
MandyMarnie
MandyMarnieRookie Member
asked in Everyday use

Detangling comb - Does it fit the Airwrap?

Hi does this comb fit to the airwrap? It has holes either end.

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kellym
Community Moderator
1 month ago
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