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Dyson hair care

Dyson hair dryers, multi-stylers, straighteners, and formulations

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Sj5860932Novice Member

asked in General discussion

serious help need!

Hello, I really need help to solve this situation.I’m a professional hairstylist in NY. I have two Dyson hairdryer. I retuned both hairdryers to repair / replace this April. I got one couple weeks later but I haven’t received another one. I contacted customer service many times. I gave them my information serial number, copy of return label as much as i can.but they keep saying we need time to research what happened this. And no response. I had same conversation 4time. Even supervisor said same.its been almost 7 month since I returned hairdryer.I have no idea what should I do.please let me know if someone has same situation and how to solve this.Thank you !

1157

4 hours ago

HairstraightnerNew Member

asked in Everyday use

Corrale Straightners will not hold charge

I bought these very expensive upmarket straighteners for my wife and she has loved them, but now they do not hold their charge and the battery needs to be swapped out. Although an Engineer by trade i have looked to change myself, but no chance as it is clearly a dismantle job with the correct tools.Immediately thought get repaired by Dyson; I need the serial number? Where is that? It’s in a window between the plates, unfortunately it has worn away as my wife holds the straighteners in that area and it is now erased. So what do I do now? Suggestions welcome? I could always get a non-Dyson repair but assume the batteries are Dyson specific? I have no box and these are 4 years old. It appears the Dyson repair centre cannot help me as I have no serial number? Seems fairly short sighted for a premium manufacturer; looks like GHDs for Christmas this year.Next time (if there is) I will make sure that serial number is recorded; my fault 🤦‍♂️ I wonder if Dyson does Trade ins (without the

141

12 hours ago

rtnisNew Member

asked in General discussion

Disgusring refund process. Will be taking legsl action.

As a girl who owns the airwrap and air strait and who loves Dyson, I will never, ever, be ordering from them again. Order number : 1505985576My airwrap is grey and I accidentally ordered the blue airstrait. I noticed I made a mistake and went ahead to order the grey one and I returned the blue on 6th SEPTEMBER 2024 and I still have yet to receive my refund. I have called numerous times, emailed numerous times, have been PROMISED numerous times that the refund will come through, however, it will hit the second month mark of not receiving my refund of £449. Dyson, you are selfish and you are thieves. We are not talking about a simple £10 here, it is £449! Do you not feel bad refraining that money from people? I have informed ALL of my friends and colleagues and family members of how utterly disgraceful your customer service is, not one will be ordering from you anymore.I have taken down names each time I have called and I have proof of you promising via email refund will occur in the n

472

1 day ago

NjustinianNovice Member

posted in General discussion

Worst customer service

I bought a hair dryer on december 2023. On september 5 I contacted customer service because the blower stop working. At first they gave me some instructions to follow I did it but didn't work. Then I contacted them again but they told me that my case would be escalated and someone would reach me out on 24hrs. No one contacted me . I wrote to customer services and the person that was assisting me told me that we would started with a replacement process but suddenly they said that someone would contact me, that my case was escalated because the cases of "this Island" referring to Puerto Rico were worked by other team. Days passed and again I wrote to them and they told me the same that my case was escalated and referred to PR team that I need to wait. I gave them another day and again contacted them , but now they were asking for my evidence of purchase and the same script that my case was escalated . I contacted them again on september 13 and they told me that my case was referred to

1055

2 days ago

MatildeNew Member

asked in General discussion

dyson parts turning brown

I bought my Dyson multistyler airwrap in the color blue/ blush last year , in just a few weeks of little use the parts started to turn brown , I tried cleaning it like the tutorial does , it doesn’t come out , I contacted Dyson and they said that they can’t solve it, and my guarantee is still in time , here I leave some pictures so you can see

130

2 days ago

kookilNew Member

asked in General discussion

The Dyson hair dryer I bought cannot be used in US due to the voltage

Hi! I bought a Dyson hair dryer in China in July, and brought it to the United States in August.I found that it does not work at all because of the voltage inconsistency.My hair dryer has not been used yet, it is brand new, can I replace it with one that is compatible with the US voltage?

2 days ago

Bee322New Member

asked in General discussion

dyson airwarp id

I just bought my Dyson airwarp id , On my first use when I attached the smoothing brush the device suddenly shuts down and blinks white , I did clean the filter but every time l use the smoothing brush this happens to me and it shuts down , any solution?

110

2 days ago

BlackcatRookie Member

asked in General discussion

Where is your complaints process?

On 14 October 2024 the Gloucester warehouse received return of a Prussian Blue and Copper Airstrait and the free stand that came with it. They have refunded only the free stand at £0.00. I have contacted Dyson by calling and webchat over 10 times since 14 Oct. Various case numbers, asked to wait for return to be processed, etc. It HAS been processed and I have been refunded £0.00. The investigation needs to be to locate and find the Airstrait and to refund the £400. I am feeling ill and stressed by this. I have provided the serial number of the device, photos, DPD consignment number and a photo of their delivery to Gloucester which shows a massive pile of boxes. The latest case number is 42177034. I want compensation for the calls, stress, worry and my time. The call centre is BEYOND APPALLING. They just placate to finish the calls or chat. I AM VERY UPSET. Can someone please help to resolve this?

743

4 days ago

AmeliaaNew Member

asked in General discussion

Why my Dyson Airwrap i.d.curl button is not working?

Help! It's been a month since I bought the Dyson Airwrap id. I connected it via bluetooth with app on my phone, every time I styled my hair.Everything was going well until today I had a problem. I doubt it is related to app, but nevertheless the power button for id curl was not working as usual. I tried it several times(slides it up and release) and again it didn't showed me the seconds that the hair will be styled (wrapping, styling, cold shot). I thought maybe it was a problem with the filter, but cleaned it to make sure and again it didn't work. I don't know where the problem is, I'm very worried about this. Can you help me how to fix it?

4818

4 days ago

AngiefbNew Member

asked in General discussion

Warranty Issues with Dyson Airwrap After Moving Abroad – What Are My Options?

I purchased a Dyson Airwrap in the UK last year and later moved to Malta. The motor has stopped working, and it still has 14 months remaining on the guarantee. I took it to the Dyson service providers in Malta, who advised me to contact the UK since it was purchased there, and they suggested I should be able to send it in for inspection.However, after speaking with online support, I was informed there’s nothing that can be done. The device is still under warranty and faulty. Has anyone else experienced a similar issue, and how was it resolved?

100

5 days ago

ksa mraNew Member

posted in General discussion

Dyson Won't Refund Lost Package

Ordered 11/1/2024, Package stalled at mail center. Called Dyson 11/8/2024; Dyson sent return to sender. Package still stalled at mail center and Dyson refuses to refund $810. What kind of high end company does this to consumers? I am so irritated with this customer service and company policy.

161

6 days ago

CarolepNew Member

asked in General discussion

broken hair dryer

So disappointed in Dyson customer service. Had to drop off my hair dryer at a service center 90 min away. Never received a call about repairs. Had to call customer service but they were unable to connect me directly to the repair center. Had to drive another 90 min to find out they could not fix my 3 year old hair dryer. Very disgusted with their customer service. Will not refer anyone to Dyson. Product should last longer than 3 years with a price tag of 420$

100

7 days ago

NehaKRookie Member

asked in General discussion

Dyson Corrale in India / Overseas

Hi,I have been struggling to find answers to my questions and Dyson customer service has been of no use. Dyson really need to do something about this!My Question: As per their website information Dyson corrale is universal voltage. I bought my device in USA and I want to use it in India. Has anyone any experience related to that? The dyson customer service said that they don’t recommend using the dyson corrale in other country but the website says it is universal voltage. I have been very confused!

284

7 days ago

cmedeeaNew Member

asked in General discussion

Dyson Airwrap doesn't fully lock after attaching the accessories

Hello! I’ve just purchased the Dyson HS05 Airwrap and I love it, but I have some concerns about the locking mechanism.In the first picture is the lock before the accessory has been inserted and in the second one is after the curling wand has been attached, as it can be seen, the lock doesn’t go fully up to it’s original place and no audible click is heard when I insert any accessory. Is this an issue and my multi-styler is broken? Please help me! Thank you very much! lock before attaching the curling wandlock after attaching the curling wand

171

7 days ago

djcusiRookie Member

asked in General discussion

Why is the cord on the supersonic hairdryer so long?

Can the cord be shortened? It makes use very unweildy.

273

7 days ago

Karen1407New Member

asked in General discussion

can the corrale straightener works directly plug it in with no charge in the battery??

Hi, I own a Corrale Hair straightener since July 2024, but I'm having problems with it, when I'm styling my hair I do it cordless.... when the battery is empty or almost empty I plug it and continue styling... in less than a minute it turns off... to summarise the problems is that it doesn't charge when it's On... I took it to official service center and they said that's how it is... that the charging power is lower than than the power it need to work so I need to let it charge for a while and then continue styling... that doesn't make sense to me, I need more than the 30 minutes the battery life time to style my hair, and it's not logical to wait 40 or so minute to continue styling... it is true?? Are they right at service center?? It is not possible to work with the cable plug in directly??? Someone with the same problem??

321

7 days ago

Style FitzNovice Member

posted in Everyday use

Using Dyson Airwrap and Dyson Supersonic at the same time to dry and style.

Using these two implements/machines to dry hair work extremely well together when used properly. Let’s discuss how.

1263

8 days ago

Sophie88Rookie Member

asked in General discussion

Don't waste money on Dyson

My Dyson Airwrap stopped working after just 2.5 years. I contacted the customer service, and the agent told me the best option they could offer was to place a new order at my own cost. Are you joking!!

922

8 days ago

GinnyNew Member

asked in General discussion

HELP

I simply want to register my new hair dryer. Why is this do difficult and not a menu option?

171

8 days ago

sharonshunmugamNew Member

asked in General discussion

Airwrap -customer service - South Africa

I purchased an air wrap in 2020 from an authorized retailer- It was a dud straight out of the box. It was returned within a week and refunded. I decided to give this airwrap another chance in 2023 - so i purchase one again from an authorised retailer in November 2023. The brush attachment malfunctions within weeks purchasing but i think ok i dont know how to use this thing so lets just keep at it - fast forward to mid september 2024 - i decide you know what its not how it is meant to work. Just note, i have used this product a total of max 20 times in the previous 10 months. I take it to the store it was purchased at and then they send it to some repair centre for an inspection. Today is 5 November, apparently, it was returned to the incorrect store after a repair. So 5 weeks later, no product. I have never been able to speak to anyone at dyson or their repair contractor.I believe i should be refunded or the product replaced based on the 2 year warranty that it comes with. I believe t

251

8 days ago

Holly1New Member

asked in Maintaining your Dyson hair care machine

travelling from AUS to Germany with my Airstrait

If I were to take my Australian bought airstrait overseas to Germany, will I be able to use it without damaging the product?

141

8 days ago

claudioNew Member

asked in General discussion

primo utilizzo

I just received a Dyson Supersonic as a gift from the USA. I have attached the electrical adapter for Europe. When I plug the dyson into the wall the two sets of lights come on for two seconds, then it goes off and doesn't work. What can I do?

251

8 days ago

Miha1989New Member

asked in General discussion

Dyson Euro

Hello. I am planning to buy Dyson Airwrap. I am currently living in USA and want to order it from USA but I also want to use it in Europe as I am travelling very often. I know there is a voltage difference between the continents. What real options do I have to use it in Europe? Can I use a converter in Europe? Is Dyson proving a converter? Can I order it online the 220V or 110V?

151

9 days ago

BrittxxleighNovice Member

asked in General discussion

Extremely Disappointed with Dyson’s Customer Service?!

Well, since public reviews seem to be the only way to get Dyson to respond to their customers. I have been waiting for a replacement since July. My Dyson Airwrap was delivered to their warehouse on July 15, 2024, and it is now almost the end of October, 5 months later. Despite by multiple attempts to contact customer service, speaking to numerous representatives, who themselves have escalated this to numerous other supervisors, my item was at one time unable to be located, missing, and now I can not get a response to even see where my item is, if it’s been located, what Dyson is doing with it, or if I will ever receive a replacement, or my original item returned to me. I provided my serial number, my receipt of purchase and proof of delivery to their warehouse, all of which Dyson has had since July, which has then been given to countless supervisors. The lack of communication and extended wait time with no reconciliation are incredibly frustrating and unbelievably unprofessional for a

582

12 days ago

JodiRRookie Member

asked in General discussion

Dyson Corrale Straightners Charging Station/Dock not working

Hi all Hoping someone can help me, I have had my straighteners for a couple years, but not used much. I recently went to use them, and the charging dock isn’t working. The charging cable when plugged directly into the straighteners works fine, but when plugged into the charging station/dock it doesn't work or charge. I have tried cleaning any debris out, which hasn't worked. I am also now out of warranty. I would be grateful for any suggestion.Thanks

282

12 days ago

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