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Dyson OnTrac™ and Dyson Zone™ headphones

59 Posts
M
Mo_004Novice Member
posted in General Discussion
dyson ontrac review and issues!!

I’ve recently purchased the Dyson OnTrac and have been using them for 2 weeks now. I tried to look into reviews however most reviews were sponsored/promoted posts, so finding honest reviews was quite difficult. Couple concerns I have with the headphones are: sweat condensation build up in the inner ear cushion. I’m not sure if these are sweat proof but I found that when I removed the cushion, there seems to be a lot of condensation inside. Would this damage the headphones in the long run?    Not the most comfortable headphones.  I personally couldn’t use this for more than 20 minutes before my ears would start to hurt and ache. I’m not sure if it’s the tightness of the headphones or the compression against my ears.    The batteries and headband have fabric kind of material that would get dirty after a while. They’re not removable, so how would I clean them? Sweat, grease and hair products would probably build up on and make it dirty.    switching between noise cancellation and transpar

431
ernables
Silver Level Contributor
9 days ago
D
dyrt54Rookie Member
asked in General Discussion
Ontrac ANC or no noise cancellation during a call

I just got my Ontracs yesterday coming from 3 years of AirPod maxes.if we put aside the loss of being in the  “Apple ecosystem” , the headphones are pretty great and the ANC is stronger in different situations.Unfortunately something that is a bit of a deal breaker is I can’t find a way to enable ANC or disable noise isolation during a phone call. I was at a train station trying to listen to a meeting and I couldn’t hear a thing… i had to switch to my handset. It felt like the headphones actually made things worse, the trains and people sounded louder and the voices coming through the call were quieter.i went through settings and can’t find a way to disable this “call adjustment” feature. How can I do it? as some further feedback, noting that I love the headphones:in general I get the feeling that Dyson and the app has taken away a lot of choice from the user(can’t change the what the buttons do, can’t disable the tap for noise isolation, only 3 eqs etc) plus this phone call issue.i un

615
Jack
Dyson Community Manager
15 days ago
S
sheetsheetsNovice Member
asked in General Discussion
Dyson Zone still unable to connect to LHDC

After some more attempts at getting my phone to recognize the LHDC codec on the Zone all my attempts have failed. My device does support LHDC and I have seen it connect to other audio devices with LHDC so I'm a bit lost on what to do. I know that there are some devices that require you to enable LHDC in their app but the MyDyson doesn't have that option either. My device should be able to detect and use that codec but for some reason the Zone is the only one that refuses to show me options apart from SBC and AAC. 

14114
S
19 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
55 hours in the mind of a rockstar | Stormzy & DysonNEWS - HEADPHONES

 Introducing the Stormzy & Dyson collaboration.Spend 55 hours in the life of a rockstar with Stormzy, on one charge of his Dyson OnTrac™ headphones. Flights in. Nights out. Padel. Performing. Learn more 

770
I1Youn
20 days ago
G
gorg7778New Member
asked in General Discussion
Ontrac Noise Cancellation Increase Possible?

I love my Ontrac headphones overall, but was recently surprised when trying my girlfriend’s Apple iPod Max to discover that their noise cancellation is much stronger. Is there a way now, or future software or firmware update that would allow a user to increase the noise reduction db level? Thank you.

612
Jack
Dyson Community Manager
27 days ago
B
Ben200299Rookie Member
asked in General Discussion
Can I use Dyson OnTrac headphones with a wired connection?

Hello!I have a question about the Dyson OnTrac before purchasing it.does it fit for dj’s?does it have a cable connection?thank you![Moderation edit - title updated]

25112
G
1 month ago
M
MollysoloNovice Member
asked in General Discussion
Dyson Ontrac new software update released

Hi, I was wondering if there is a “changelog” or list that could give us users some information about the recently released software update? Thanks!

922
M
1 month ago
D
dziukNew Member
asked in General Discussion
Would Dyson OnTrac headphones work on Windows?

I am considering buying Ontrac headphones, but I would need them do be working with my PC too - especially to use them for online calls so I need both speakers and mic do be working. Does it?

19512
G
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
The engineering story behind the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 Kind to your ears. Tough by design.Watch as our engineers delve into all things Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range – for sound you can feel.Designed with comfort in mind, the headphones feature soft microfibre ear cushions and up to 55 hours of battery life.So you can enjoy your music, non-stop. Learn more 

750
Jack
Dyson Community Manager
1 month ago
ernables
Silver Level Contributor
ernablesSilver Level Contributor
asked in Maintaining your Dyson headphones
There is a new software update for the OnTrac

Hey @Jack ,Thanks for being here for us.I see there is a new update for the gorgeous OnTrac headphones. Can you kindly ask the engineers what is included in this update? There are no notes for it from what I can see.Thank you! :)  

433
Jack
Dyson Community Manager
1 month ago
M
Gold Level Contributor
MorcmanGold Level Contributor
asked in General Discussion
Dyson OnTrac software update

Hi there,just spotted a newer software version for the dyson ontracs. Are there any release notes for 571HPF.01.06.001.009?Thanks a heap!

972
Jack
Dyson Community Manager
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson x RAYENEWS - WEARABLES

 Introducing our Dyson Global Ambassador, RAYE.The iconic, independent singer/songwriter who broke records at the BRITs with an unprecedented six awards, becoming the first female artist to win Best Songwriter.See how RAYE blocks out noise with Dyson OnTrac™ headphones, allowing her imagination to flow freely and create a melody, uninterrupted.Hear RAYE. Her way. Learn more 

1101
ernables
Silver Level Contributor
1 month ago
M
Gold Level Contributor
MorcmanGold Level Contributor
asked in General Discussion
Dyson OnTrac headphones - maximum audio quality wired

Hi all,is there any info on what maximum audio quality the Dyson OnTrac’s DAC is capable of, especially when connected wired via the Dyson USB-C to 3,5mm cable (i.e. 24 Bit/48 kHz)? I am experiencing a noticeable difference when hearing music wired vs wireless. But it would be nice to know what quality the device can handle. Thanks a heap![Moderation edit - title updated]

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M
Gold Level Contributor
1 month ago
N
Nope.Rookie Member
asked in General Discussion
OnTrac - head size

Considering purchasing the OnTrac headphones but I have a tiny head and no headphones fit. When I put the ear cups in the correct position there is a large gap between my head and the headband, or if I put the headband on my head the ear cups are too low.The product description says tested on a variety heads but no one can tell me what the minimum size it will fit.My head size from middle of ear (where middle of cup should sit) over the top of my head to other ear is 32cm. Can anyone tell me if this is too small?Thanks

223
ernables
Silver Level Contributor
1 month ago
M
markbookNew Member
asked in General Discussion
Will dyson zone be updated again? Or has it been EOL?

Will there be new updated features in 2024?

592
Jack
Dyson Community Manager
1 month ago
0
0903prrRookie Member
asked in General Discussion
Is it possible to turn on ANC when on a phone call?

I absolutely love my OnTrac headphones. When on a phone call transparency mode seems to automatically turn on. I tried double tapping to turn on isolation mode but it doesn't seem to work. Transparency mode amplifies the outside noise and makes it hard to hear the caller. Hopefully there is a solution or an update to fix this coming?

822
0
2 months ago
0
0903prrRookie Member
posted in General Discussion
OnTrac suggestion... Reverse charging!

I don't know if Dyson engineers read the community posts, but in the off chance they do I just want to throw out a suggestion.  The OnTrac headphones have best in class battery life. What if they could also serve as a external battery for one's phone. Samsung have the ability to send a charge as well as receive.  I think this would be an amazing feature. 

441
Jack
Dyson Community Manager
2 months ago
L
LiamgdNew Member
asked in General Discussion
Dyson OnTrac double tap outer earcup not consistent

Hello,I have notice that 40% to 50% of the time double tap to change between ANC to transparency is working, has anyone else experienced this or found a solution? kind regards, [Moderation edit - title updated]

411
Jack
Dyson Community Manager
2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson OnTrac™ - Headphones, remasteredNEWS - HEADPHONES

 Introducing Dyson OnTrac™ - Headphones, remastered. We’re proud to introduce the Dyson OnTrac™ headphones. With advanced Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Choose from four colourways, CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar.Customise with additional ear cushions and outer caps to create your own signature combination. Learn more 

3235
K
3 months ago
michaelphotog
michaelphotogNovice Member
asked in General Discussion
How comfortable are the Dyson OnTrac headphones?

Are they comfortable for long listening sessions? Any tips on improving the fit?

775
ernables
Silver Level Contributor
3 months ago
T
terrynealRookie Member
asked in General Discussion
frustrated

My headphones broke and I returned them. It’s now 3 weeks plus and despite 3 calls I’m getting no answers or an exchange. And now they’ve redesigned the headphones. This customer experience is awful.  I want to return the product and be done with Dyson. How do I do this? It’s so frustrating. 

551
Jack
Dyson Community Manager
3 months ago
OlderThanTime
OlderThanTimeRookie Member
asked in General Discussion
Dyson OnTrac headphones

Can’t understand why it is Dyson makes it so difficult to get our questions answered, dial the 0800-number and if our question is least bit difficult the line is cut straight to the call survey.What are the inner dimensions of the ear cushions? really need to know this given how uncomfortable it is wearing headphones where the ear cushion does not completely encase my ears Additional ear cushions and outer caps sold separately - fantastic. Now, if only I can find a link to the webpage to see ‘how much’ ...Just my thoughts before I go splashing out £449.99Thank-youPS Ah, so we type ‘ea’ in Search amd there we have it, Ear cushions, magic. £49.99? that’s on the high side. Sincerely hope they’ll be lasting a lot longer than the 14-months I’m getting with my current headphones ...

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Jack
Dyson Community Manager
3 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Jake Dyson introduces the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 We’re proud to introduce the Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Watch as Jake Dyson explains the engineering journey that led to the Dyson OnTrac™ headphones. From our origins developing quiet vacuuming technology, to our expansion into making advanced noise cancellation for the Dyson Zone™ noise-cancelling headphones.Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Dyson OnTrac™ headphonesChoose from four colourways - CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar. Customise with additional ear cushions and outer caps to create your own signature combination.  Features Engineered for all day comfortSoft microfibre ear cushions, even weight distribution and optimised clamp force. Tested on diverse head sizes for a comfortable fit.  Add more cushions and capsMake your headphones your own. Choose from additional ear cushions and outer

2825
ernables
Silver Level Contributor
3 months ago
S
sheetsheetsNovice Member
asked in General Discussion
Dyson Zone LHDC problem

My phone supports LHDC but the only options I have are SBC and AAC. I don't know how to address this problem since there aren't a lot of info regarding the Zone out there. 

683
Jack
Dyson Community Manager
3 months ago
IsaiahH
Bronze Level Contributor
IsaiahHBronze Level Contributor
asked in Maintaining your Dyson headphones
Will dyson ever sell replacement batteries for the Zones?

I was just kinda curious if Dyson would ever sell replacement batteries for the Zones? I saw in a teardown video that it is possible to pop off the metal covers which allows access to the batteries via a ribbon cable, however I am unable to find replacement batteries anywhere. These headphones have been absolutely great so far, and I want to keep them going for as long as possible, however most Lithium-Ion batteries only last for around 2 years before they lose capacity which makes me nervous about the long term usability of the Zones.

1064
ernables
Silver Level Contributor
5 months ago
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