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Dyson Task lighting and Suspended lighting

7 Posts

D
Davel101Novice Member
asked in Maintaining your light

Solarcycle Keeps Switching Off

Hi, I’ve failed to get any help from Dyson on this so hopefully this method will be more successful. While living in Singapore, I bought a Dyson Solarcycle. Soon after using it for the first time, the light would switch off regardless of how I switched it on. I contacted Dyson in Singapore, and they delivered a replacement. While I appreciated the speed of customer service, I did get the impression that this was a known issue as I wasn’t asked for any information except for the serial number. Fast forward 6 month and I moved back to the UK, brining the light with me. For the record, Singapore uses the same plug socket and power supply as the UK. The light worked for a month or so, before behaving in the same way as the previous unit. This was two years ago and I’ve tried every method to try and understand what’s going on. It’s not the lights location as I’ve moved it to different room. I’ve covered up the light sensors and even shined a torch into the sensor but had the same results.Wh

2
D
1 month ago
J
jowdawg02Novice Member
asked in General discussion

My Solarcycle light swithes off on its own - Any solutions?

While using the light at night in cycle or relax mode the light switches off after a couple of minutes. Am I not setting it correctly?  Any help would be great. Thank you. jm

11
D
1 month ago
R
RichardGG24New Member
posted in General discussion

Solarcycle Morph improvement suggestion/Feedback

Just a suggestion, since the head on Solarcycle Morph is rotatable, I’d love to see a light diffuser accessory that attach to the head magmatically. This would make it a perfect video call “ring” light.

1
H
1 month ago
ReviewedByPhil
ReviewedByPhilNovice Member
asked in Using your light

Solarcycle task light app settings issue - No Connection

I have just gotten the Solarcycle Task Light and set it up, and I am having an issue with the app. In the MyDyson app on the 'Your light's configuration page' I always see a 'Connection failed' message in the 'Daylight' and 'Age adjust' sections (see images below). Tapping 'Retry' does nothing but re-display this message. Bluetooth on my phone is turned on, and confirmed to be activated on the light (hold motion button down until the main light flashes twice). This is despite the light actually adjusting the brightness and color throughout the day, based on my set location, so it looks like it's working even though the app tells me there's no connection. I'm on an Android phone (Samsung A21) with the most current/updated app. It doesn't matter if the light is powered on or off, the app always displays this message. Nor does it matter if the light is set to manual or synchronized mode. I have removed and added it back to my account with the same issue always recurring; I am able to set

3
Stuart
Dyson Community Manager
2 months ago
T
thang104New Member
posted in General discussion

Dyson Lightcycle desk Light - Under Warranty Exchange

Hi AllI have a Dyson Lightcycle desk light that has a faulty motion sensor. I was advised by the Dyson Customer Service team that the unit will be replaced under warranty. But the issue is I’ve been advised that there is a stock shortage of the Dyson Lightcycle Desk Lamp (Australian model) and they are no longer receiving any new stock in Australia. I have an active repair case on this.Would anyone know whether production has stopped on these lights in Australia? And who can I escalate this with within Dyson (beyond the customer service team) to have a look at my specific case to see if they can obtain a replacement unit on this?

2
K
Silver Level Contributor
4 months ago
H
hugopuaNew Member
asked in General discussion

Lightcycle task light sleep mode - Help

Hi. I already set the sleep mode for light cycle task light via app. The sleep mode doesn't work unless I turn the light off and on and it work within the sleep time range. The time interface got two buttons, one from the top right is Reset and top left is Done. What’s the two buttons for? how to set?

1
Jodey
Community Moderator
5 months ago
L
LWANovice Member
asked in Maintaining your light

Task Lighting - Power Issue

I’ve got a floor standing morph light that has started malfunctioning. When I turn it on it goes out after 5 seconds. Doesn’t matter if its is turned on manually or with the app it turns itself off. I reported this to dyson a few months ago and got some help - basically it is caused by static and needs to be wiped with a cloth. It seemed to work but is now switching itself off again. Obviously a task light that switches off after 5 seconds is not much use. Is this a common/knwon problem and is there a solution that works?Thanks LWA

4
L
5 months ago
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