The humidifier stopped working in the last 2 weeks. I usually have to fill the tank weekly, but the water hasn’t gone down in the last week AND the humidity level is around 20% - and I have the machine set at 30%. I tried raising the machine level to the highest humidity setting but after 24 hrs the room is still at 20%. Please Help!
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Best answer by StuartView original
I’d commented on a similar question a couple of weeks ago. The community manager suggested a couple of areas to check for; It’s worth a read in your case.
When I have a humidity or water problem with my Dyson, running a deep clean usually solves it. Worth giving that a go if you’ve not already.
I dis a deep clean about 3 weeks ago, and I only use distilled water. My experience is a deep clean is only needed every 2 months. This same issue occurred last year and the machine had to be replaced. It is not a humidity problem...the problem is it is usong no water and thus not producing any humidity.
is there any factory reset I can do? I’ve tried unplugging for 15 minutes and then plugging back in. I also have tried setting both fan and humidity on highest setting (another suggestion from troubleshooting) and left it all day. Still no water usage.
My advice was only a suggestion. I’m no expert.
Have you checked the knowledge base? I’m sure a Factory Reset article exists.
@tamih thanks for posting a question.
I’d suggest running through some further checks online. These are designed to be straightforward and could help to highlight why this is happening. You’ll need your machines to hand to do this.
The best place to view this in the USA market is on our online support guide, which you can find here: https://www.dyson.com/support/air-treatment/purifier-humidifiers. Please select your machine from the list and follow the on-screen instructions.
Should you still have a concern after running through these checks, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
@Leahsilot Thanks for posting a follow up question.
The screen you are seeing indicates that the machine doesn’t require a deep clean. However, there are some further checks I can highlight which should help us make sure the machine in functioning as it is intended in the future.
If after 24 - 48 hours you are not seeing a noticeable increase to your room’s humidity or the water level decreasing, please get in touch via our WhatsApp channel. One of our team will be happy to run you through some further troubleshooting and discuss the next steps with you. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.