Purifier Humidifier - issues galore - Advise wanted! | Dyson Community

Purifier Humidifier - issues galore - Advise wanted!

  • 5 March 2023
  • 2 replies

Says it’s obstructed but it’s not. 


says it’s empty, but it’s full.


No obstruction. Ran a deep clean cycle last month. Nothing has worked since then. Yay!


(Moderation Edit - Tags Added/Title Updated)


Best answer by Spencer 5 March 2023, 19:30

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2 replies

Userlevel 6
Badge +1

Possible software issue, rather than hardware. Have you tried doing a hard reset/factory restore? 

Some help here: 'Power Cycling/Restarting' your air treatment machine | Dyson Community

Userlevel 5

Hello @Billyp 

We’re disheartened to hear that you’re having issues with your purifier. You may find some of the tips in this article helpful: 


If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’. 

If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.